100 Training Assistant jobs in India
SALES TRAINING ASSISTANT
Posted 2 days ago
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Job Description
Do you believe that sales can be learned by doing, not just knowing ?
Do you enjoy coaching people to build confidence , practice hard , and actually improve ?
Were looking for passionate, empathetic, and hands-on Sales Trainers and Sales Training Assistants to join us 1 day a week (freelance/contract basis) to work on real, high-impact training programs across industries like solar, sustainability, education, healthtech , and more.
This is not your typical theory-heavy, slide-deck training.
This is rigorous, practice-driven coaching that builds sales muscle memory just like in sports.
What We Do (and What Youll Be Part Of):
- Practical, scenario-based sales training with real-world challenges
- Focus on:
- Storytelling & Discovery
- Objection Handling & Negotiation
- Follow-up & Closing Confidence
- Personal Branding & Credibility
- Every session is 40% concept + 60% group drills, roleplays, real-time corrections
- The goal: visible improvement and repeatable results
Freelance | 1 day/week | Paid engagement | Bangalore
What You'll Do:- Support group activities and ensure 100% participation
- Observe participants during drills and spot improvement areas
- Give personalized tips on tone, confidence, pitch structure, storytelling, etc.
- Help document feedback and learning summaries for review
- Be the bridge between lead trainer and learners during group exercises
- Youre on your way to becoming a great sales trainer (02 yrs experience)
- You have some real-world sales or communication experience
- Youre curious, observant, and love giving helpful feedback
- You enjoy energy, people, and problem-solving in real time
- Competitive pay for freelance effort (day/session basis)
- Bonuses for long-term contribution, content co-creation, and results
- Work directly under a renowned sales training coach with a proven method
- Be part of transformational training with real impact
- Grow your own skills as a trainer, speaker, and facilitator
- Flexible, high-energy, purpose-driven environment
Training Manager/ Assistant Training Manager
Posted 2 days ago
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Job Description
**Job Number**
**Job Category** Human Resources
**Location** Marriott Executive Apartments Navi Mumbai, D-33 TTC Area, Navi Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Hr Assistant
Posted 23 days ago
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Job Description
To ensure a structured, transparent, and efficient recruitment process for both blue-collar and white-collar positions, aligning with Hake Industries' workforce planning, skill requirements, and compliance standards.
1. Blue-Collar Hiring (Skilled/Unskilled Labor, Technicians, Operators, Helpers) Process Overview:- Manpower Requisition :
- Department head submits a manpower request with role, count, and justification.
- Job Specification :
- HR prepares job details including skills, qualification (e.g., ITI/Diploma), age limit, and experience required.
- Sourcing :
- Candidates are sourced through labor contractors, job fairs, direct walk-ins, or local employment bureaus.
- Screening & Trade Test :
- Basic screening is conducted by HR or line supervisor, followed by a trade test (if applicable).
- Selection & Documentation :
- Selected candidates submit identity/address proofs, health certificates, and sign offer letters.
- Joining & Induction :
- Onboarded candidates undergo safety training, orientation, and allocation to departments.
- Comply with labor laws (e.g., minimum wage, PF, ESI)
- Maintain records of contractor agreements and worker attendance
- Monitor attrition and productivity
- Workforce Planning :
- Based on business growth or backfill requirements, a formal requisition is submitted by the department.
- Job Description Development :
- HR collaborates with the hiring manager to finalize the JD, skills, qualifications, and CTC range.
- Sourcing Channels :
- Profiles are sourced via job portals (Naukri, LinkedIn), employee referrals, consultants, or internal postings.
- Interview Process :
- Shortlisting by HR
- Technical Rounds with domain experts
- Behavioral/HR Rounds
- Final Interview with Senior Leadership (if required)
- Offer & Negotiation :
- Salary is discussed, and an offer letter is rolled out upon approval.
- Joining & Onboarding :
- Candidates complete pre-employment formalities, document submission, and go through onboarding programs.
- Ensure cultural and role fit through behavioral interviews
- Maintain confidentiality of candidate data
- Track candidate experience to enhance employer brand
Junior HR Assistant
Posted 23 days ago
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Job Description
Responsibilities:
- Assist with the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
- Support the onboarding of new employees, ensuring all necessary documentation is completed.
- Maintain employee records and update HR databases accurately.
- Respond to employee inquiries regarding HR policies and procedures.
- Help organize and coordinate HR events and training sessions.
- Assist in the preparation of HR reports and presentations.
- Ensure compliance with company policies and labor laws.
- Provide administrative support to the HR department, such as filing, copying, and data entry.
- Participate in special HR projects as assigned.
- Contribute to fostering a positive employee relations environment.
- High school diploma or equivalent; pursuing a degree in Human Resources, Business Administration, or a related field is highly desirable.
- Basic understanding of HR principles and practices.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Attention to detail and accuracy in data entry and record keeping.
- Eagerness to learn and a proactive attitude.
- Ability to handle confidential information with discretion.
- Team player with a positive attitude.
- Previous internship or volunteer experience in an HR-related field is a plus.
HR Assistant || Hyderabad
Posted 558 days ago
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Job Description
Assistant Training Manager
Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Human Resources
**Location** The Westin Resort & Spa Himalayas, Khasra No 605 Narendra Nagar, Tehri Garhwal, Uttarakhand, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Assistant Manager - Training
Posted 2 days ago
Job Viewed
Job Description
**Primary Responsibilities:**
+ Create and deliver comprehensive training programs for outpatient coding professionals, covering CPT, ICD-10-CM, HCPCS, NCCI edits, and payer-specific guidelines
+ Stay conversant with changes in coding guidelines (CMS, AMA, AHA, ACEP guidelines) and integrate them into training materials and team communication
+ Prepare training content, SOPs, reference guides, and maintain accurate training records
+ Provide one-on-one coaching and group instruction on CPT, ICD-10-CM, and HCPCS coding for emergency services
+ Responsible for new transitions, tracking coding performance through audits, quality reviews, providing constructive feedback and guidance
+ Support coders with complex case resolution, documentation improvement education, and coding clarification
+ Collaborate with coding leadership to implement training strategies based on audit outcomes and performance metrics
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ AAPC/AHIMA Certification: CPC, COC, CCS
+ Additional certifications such as CEDC (Certified Emergency Department Coder)
+ 8+ years of hands-on Surgery medical coding experience, with 5+ years in training, mentoring or quality role
+ Solid knowledge of US healthcare RCM system
+ Familiarity with EMR/EHR, compliance standards, auditing platforms
+ Proven excellent attention to detail and accuracy in coding and documentation
+ Proven effective communication skills for provider interactions, solid analytical skills, presentation skills
+ Proven ability to work independently and meet tight deadline
**Preferred Qualification:**
+ Bachelor's degree in health information management, life science or a related field
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
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Assistant Manager Training
Posted 2 days ago
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About AIonOS
Artificial Intelligence on Operating Systems
AIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive restructuring, our AI offerings effortlessly blend with existing enterprise systems , reducing adoption friction while maximising impact.
What sets AIonOS apart is its industry-specific approach, such as sectors like travel, transport, logistics, hospitality, telecom, and healthcare, where AI-driven efficiencies unlock higher revenue and enhanced customer experiences. Our AI-led customer experience (CX) solutions ensure businesses do not just automate but elevate human interactions with personalised, scalable engagement strategies.
Backed by InterGlobe Enterprises and Assago Group , AIonOS brings together world-class AI technology and deep industry expertise to create business solutions that drive measurable outcomes. From optimising pricing strategies to leveraging AI-driven data intelligence for new revenue streams, AIonOS is redefining digital transformation. With reach and a mission to embed AI at the core of enterprises , we are not just building technology—we are enabling the future of business.
Are you ready to lead with AI?
For more information, please visit:
Founded by industry veterans Rahul Bhatia and CP Gurnani, our mission is to drive dynamic, responsive, and interconnected business models. InterGlobe, our parent company, employs more than 65,000 professionals across 135+ cities through its various businesses. Since 1989, the group has been building businesses and working with brands to deliver Quality and Value. Over the past three decades, InterGlobe has continued to expand its vision, contribution, and footprint, becoming one of India's foremost conglomerates through innovation and service leadership.
Our Co-Founder, Rahul Bhatia, is an Indian entrepreneur best known as the co-founder of IndiGo Airlines and the Group Managing Director of InterGlobe Enterprises. Bhatia holds a degree in Electrical Engineering from the University of Waterloo, Canada. In 1989, he co-founded InterGlobe, which later expanded into aviation, hospitality, and travel services. Bhatia co-founded IndiGo in 2004, which became India's largest airline.
Our Co-Founder & CEO, C.P. Gurnani, is an Indian business leader, known for his role as the former CEO of Tech Mahindra, an IT services company. He holds a degree in Electrical Engineering and has over three decades of experience in the technology and consulting sectors. Before leading Tech Mahindra, Gurnani held key positions at HCL Technologies and several other prominent companies. Under his leadership, Tech Mahindra expanded significantly, becoming a major player in digital transformation, IT consulting, and business solutions. Gurnani is known for his strategic vision and focus on innovation. His contributions to the tech industry have earned him recognition as a respected business leader.
SOLUTIONS:
- Customer IT Solutions: Delivering exceptional digital transformation through our AI Pod-led services. AIonOS’ core strength lies in addressing the unique challenges enterprises face with precision-engineered AI solutions.
- AI-led products & Platforms: Industry-specific products are the perfect combination of deep industry knowledge and disruptive AI technologies. AIonOS harnesses the power of human intelligence and technology to solve today’s problems and avoid future challenges.
- Data Intelligence Solution: Their data-driven insights offer comprehensive analytics and turn data into a powerful asset, enhancing ROI and powering sustainable growth.
- AI-Led Customer Experience: Their “AI first” vision of Technology augmented by humans; their transformative approach combines cutting-edge technology with deep domain expertise to deliver unparalleled service outcomes.
Assistant Manager - Training (CX)
We are looking for a skilled Assistant Manager – Training (CX) to support the training function for a global airline customer experience program. This role involves a blend of training delivery and team management, ensuring high-quality onboarding and continuous learning across phone, chat, and email support channels.
The ideal candidate will have hands-on experience in airline operations training, a strong grasp of travel industry processes, and the ability to lead and mentor trainers while collaborating with cross-functional teams.
Key Responsibilities
Training Delivery & Facilitation
- Deliver engaging and effective training sessions for new hires and existing staff across CX channels (voice, chat, email).
- Facilitate cross-training and upskilling programs aligned with operational needs and business growth.
- Ensure training content is delivered in compliance with airline standards, fare rules, and regulatory guidelines.
Team Management & Coaching
- Supervise and mentor a team of trainers, ensuring consistent performance and development.
- Support the Manager – Training in planning and executing large-scale ramp-ups.
- Conduct regular coaching, feedback sessions, and performance reviews for trainers.
Content Coordination & Quality Assurance
- Collaborate with trainers & training manager to ensure training materials are current and relevant.
- Review and provide feedback on training content to maintain instructional quality and learner engagement.
- Monitor training effectiveness through assessments, feedback, and performance metrics.
Stakeholder Collaboration
- Work closely with operations, quality, and client teams to align training initiatives with business goals.
- Participate in calibration sessions and contribute to process improvement discussions.
- Support audits and documentation for training and knowledge management processes.
Ideal Candidate Profile
Must-Have:
- 3-5 years of progressive experience in training roles, with at least 1–2 years in a Sr. Trainer or assistant manager capacity.
- Experience in airline or OTA CX operations, with exposure to high-volume environments.
- Strong understanding of airline workflows: bookings, cancellations, exchanges, codeshares, ancillaries.
- Excellent facilitation, communication, and stakeholder management skills.
Preferred:
- Exposure to instructional design principles and blended learning models (ILT, e-learning).
- Familiarity with global airline compliance standards and travel industry regulations.
- Ability to work in a fast-paced, multi-site environment and travel as needed.
Position details:
- Location: Mohali | Full-time, On-site
- Working Days: 5 Days a Week
- Reporting To: Manager Training (CX)
AIonOS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Assistant Manager Training
Posted 5 days ago
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Job Description
Assistant Manager Training - Mumbai (Malad West)
We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team . You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead generation activities in corporates and other .You will play a pivotal role in building a culture of continuous learning and improvement at our channel and creating opportunities for sales force for lead generating activities through the above avenues. The ideal candidate is a strategic leader passionate about designing and implementing effective training programs. They are experienced in training management, talent development and organizational learning. We invite qualified individuals with strong leadership skills and a passion for employee development to apply for this role, having experience in training as well as strong relationships with corporates and skills to create lead sources for the sales force. In addition to a competitive salary, we offer a collaborative work environment, opportunities for professional growth and comprehensive employee benefits
Objectives of the role
- Developing and implementing the training and development strategy in alignment with organizational goals and objectives.
- Leading a team of professionals, including trainers, instructional designers and coordinators, to deliver high-quality training programs.
- Identifying training needs and priorities through needs assessments, performance evaluations and stakeholder feedback.
- Designing, developing and delivering training programs using various instructional techniques and formats, including classroom training, e-learning and workshops.
- Evaluating training effectiveness through assessments, surveys and feedback to measure learning outcomes and make continuous improvements.
- Managing the training budget, resources and logistics to ensure efficient and effective delivery of training programs.
Your tasks
- Develop and maintain the annual training calendar and schedule, coordinating with department managers and stakeholders to ensure alignment with business priorities.
- Oversee the design and development of training materials, presentations and resources to support learning objectives and outcomes.
- Lead and facilitate training sessions and workshops, ensuring a positive and engaging learning experience for participants.
- Lead to facilitate with marketing team for requirements for lead generation activities
- Monitor and evaluate training delivery and effectiveness, adjusting improve outcomes.
- Provide coaching and support to trainers and facilitators to enhance their skills and effectiveness.
- Track and report on training metrics and KPIs to measure the impact and ROI of training programs.
- Stay updated on industry trends, best practices and emerging technologies in training and development.
Required Skills And Qualifications
- Bachelor’s degree in education, Training, Human Resources or a related field.
- 9+ years of experience as a training manager or in a similar role, with a demonstrable track record of designing and implementing training program.
- Project management skills for managing training initiatives and timelines.
- Ability to assess training needs and develop training plans in the company.
- Strong leadership and team management abilities to inspire and motivate others.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
- Strategic thinking and problem-solving skills, with a focus on achieving organizational goals through effective training and development initiatives.
Preferred Skills And Qualifications
- Advanced degrees in Training and Development.
- Certification in training and development (e.g. CPTD, CPLP, ATD Master Trainer).
- Knowledge of competency-based training and performance management.
- Multilingual proficiency for managing training programs in diverse employee populations.
- Ability to manage the budget for training activities.
- Working knowledge of project management principles.
Location - Mumbai - Policybazaar.com, Infinity Tower Mindspace, 1-B, Zakeria Rd, behind Lakozy Toyota showroom, Malad, Rajan Pada, Ekta Nagar, Malad West, Mumbai, Maharashtra , India
Assistant Manager Training
Posted 5 days ago
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Job Description
Who we are :
Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money.
We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances.
Our journey so far:
Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money.
From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.7 million + happy users on Jupiter.
Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.
We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew.
Who we're looking for:
We are seeking a dynamic and detail-oriented Trainer to lead impactful training programs across new hires, existing team members, and supervisory staff. This role is integral in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling. The trainer will also be responsible for building relevant training materials and maintaining robust training reports and dashboars.
Roles and Responsibilities:
1. New Hire Training
- Conduct onboarding and induction programs for new joiners.
- Deliver training on soft skills, process, product, and systems.
- Ensure smooth assimilation into company culture, policies, and tools.
- Evaluate learning effectiveness through assessments, quizzes, and role-plays.
2. Training Need Interventions (TNI)
- Collaborate with Quality and Operations teams to identify performance gaps.
- Design and execute targeted refresher sessions and skill-enhancement modules.
- Track pre- and post-training performance to measure impact and efficacy.
3. Product Knowledge & Supervisor Assessments
- Create and manage product knowledge tests for front-line and supervisory teams.
- Conduct Supervisor Readiness assessments to evaluate leadership competencies.
- Periodically update assessments in line with process or product changes.
4. Update Training (Process/Policy/Product Changes)
- Stay abreast of new product launches, policy updates, and process changes.
- Conduct timely refresher training for impacted stakeholders.
- Partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content.
5. Reporting & Documentation
- Maintain up-to-date training dashboards, attendance logs, and test results.
- Generate regular reports on training coverage, scores, and intervention effectiveness.
- Provide actionable insights to stakeholders and leadership based on training data.
6. Building Training Materials
- Design training content using instructional design models like ADDIE and/or SAM.
- Leverage 360° feedback and Kirkpatrick’s model to evaluate and improve training effectiveness.
- Collaborate closely with Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.
Provide insights to leadership on team learning progress and areas for improvement.
What is needed for this role:
- Bachelor’s degree in any discipline.
- Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
- Strong communication and facilitation skills.
- Proficiency in MS Excel, PowerPoint, and LMS platforms.
- Exposure to QA and performance improvement frameworks is a plus.
BFSI Training background is a plus
Key Skills:
- Public speaking & facilitation
- Instructional design fundamentals (ADDIE/SAM)
- Kirkpatrick model and 360° feedback evaluation
- Stakeholder collaboration
- Analytical thinking
- Coaching and feedback delivery
- Attention to detail in documentation and reporting
Brownie Points for:
- Experience mentoring juniors or managing agency/vendor partners.
- Exposure to credit or payment products and their risk/compliance nuances.
- Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.
Want to know more about us? Hop onto the links below: