1,847 Training Director jobs in India

Summary of the Position:

The Quality & Training Director will lead the design, delivery, and governance of all training and quality assurance initiatives across UnifyCX. This dual-function role ensures that our people have the skills to deliver best-in-class customer experiences and that performance standards are consistently measured, monitored, and improved.

This leader will partner closely with Operations, Clients, and HR to drive organizational capability, elevate performance, and embed a culture of continuous improvement.

Roles & Responsibilities: (What you'll do)

Strategic Leadership

• Define the vision and strategy for Quality & Training in alignment with business objectives.
• Partner with clients and internal leaders to ensure training and quality initiatives support growth, retention, and customer satisfaction.
• Establish governance frameworks for QA, coaching, and training excellence.

JOB DESCRIPTION

Training & Development

• Lead the Training team (Instructional Designers, Trainers, Facilitators) to design impactful training programs.
• Oversee new hire training, upskilling, leadership development, and product/process training.
• Implement best practices in instructional design, e-learning, and blended learning.
• Measure training effectiveness through robust evaluation and ROI analysis.

Quality Assurance & Performance

• Oversee QA operations, including monitoring, scoring, and coaching for agents across customer care, sales, and technical support.
• Conduct calibration sessions (internal and client-based) to ensure scoring consistency.
• Provide insights on trends, process gaps, and improvement opportunities.
• Ensure timely reporting of QA metrics and training performance to stakeholders.

Operational Excellence

• Collaborate with Operations to drive performance improvements through targeted coaching and learning interventions.
• Lead special projects related to training innovation and quality transformation.
• Foster a culture of accountability, feedback, and continuous improvement.

Skills & Competencies:

• Exceptional leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving ability; data-driven decision-making.
• Expertise in e-learning tools, LMS platforms, and QA systems.
• Ability to balance strategic vision with operational execution.
• Demonstrated ability to inspire teams and build a culture of excellence.

About Company:

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

The Placement Director will lead the Training & Placement Cell of the college and be responsible for building strong industry relationships, enhancing students' employability, and driving successful campus recruitment. The role demands a minimum of 15 years of experience in placements, corporate relations, HR, or training, with a strong understanding of the engineering and technical education ecosystem in Tamil Nadu.

Key Responsibilities:

Placement Strategy & Planning

Develop and implement annual placement goals aligned with the college vision.

Expand recruiter network across IT, Core Engineering, Manufacturing, and emerging industries.

Industry Engagement:

Build strong ties with corporates, MNCs, industry associations, and alumni to increase placement opportunities.

Represent the college in corporate forums, placement summits, and industry-academia events.

Recruitment Process Management:

Organize campus recruitment drives, job fairs, and pool campuses.

Coordinate with companies for pre-placement talks, aptitude tests, interviews, and final selection processes.

Training & Employability Development.

Collaborate with faculty and external trainers to deliver soft skills, aptitude, technical training, and interview preparation.

Track student progress and ensure they meet industry expectations.

Student Guidance & Mentorship**

Advise students on career opportunities, higher education options, and entrepreneurship pathways.

Provide individual mentoring for resume preparation and interview readiness.

Team Leadership & Administration :

Lead the placement cell team, faculty coordinators, and student representatives.

Maintain placement statistics, prepare MIS reports, and present insights to management.

Eligibility Criteria:

Education:

Master's Degree in Management / Engineering / or related field (MBA preferred).

Experience:

Minimum 15 years of professional experience in placements, corporate relations, training, or HR.

Strong exposure to engineering/technical placements and proven track record of driving successful recruitment.

Preferred:

Strong industry network across Tamil Nadu and pan-India recruiters.

Experience in handling large student batches and multiple recruiters simultaneously.

Skills & Competencies:

Excellent communication & networking skills in English (Tamil fluency preferred).

Strong leadership, negotiation, and relationship-building skills.

Ability to collaborate with faculty, management, and industry leaders.

Proficiency in placement portals, digital recruitment tools, and data reporting.

Job Type: Full-time

Pay: ₹40, ₹120,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Roles and Responsibilities

• Manage campus placements for ITM Group of Institutions, ensuring timely coordination with corporate partners.
• Develop and maintain strong relationships with corporate relations teams to secure job opportunities for students.
• Oversee the entire placement process from registration to final selection, ensuring seamless communication between stakeholders.
• Identify potential employers through market research and outreach initiatives to expand the pool of job prospects.
• Analyze placement data to track trends, identify areas for improvement, and develop strategies for future recruitment drives.

Desired Candidate Profile

• Strong understanding of corporate relations, corporate tie-ups, and placement coordination processes.
• 5-10 years of experience in Training & Placement (T&P) or related field.
• Excellent communication skills with ability to build strong relationships with corporates and internal stakeholders.
• Proficiency in managing multiple tasks simultaneously under tight deadlines while maintaining attention to detail.

Design & implement training programs, conduct TNA, and create learning roadmaps. Drive engagement, performance management, KPI tracking, and career planning. Analyze outcomes, prepare HR dashboards, and introduce digital tools aligned with business

Required Candidate profile

8–10 years of experience in L&D, employee engagement, or performance management.

Strong knowledge of training design, facilitation, and evaluation frameworks.

HR TRAINING WITH WORK FROM HOME OPPURTUNITY

FOR FRESHER'S, STUDENTS, HOME MAKERS AND JOB SEEKERS

(No Age Limits)

Flexibility + Income (Save Time and Money)

Kanyakumari and nearby Area candidates are welcomed.

Qualification: ANY DEGREE

Gender: Male / Female

Location: Appta Market, Nagercoil

Contact or WhatsApp:

Mail:

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹10,000.00 per month

Benefits:

• Work from home

Job Role & Responsibilities

1. Training Strategy and Leadership:

2. Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.

3. Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.

4. Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines.

5. RCM BPO Knowledge Development:

6. Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards.

7. Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).

8. Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations.

9. Performance Improvement:

10. Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs.

11. Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes.

12. Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives.

13. Onboarding and Upskilling:

14. Oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations.

15. Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions.

16. Client-Focused Training:

17. Ensure that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations.

18. Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations.

19. Compliance and Certification:

20. Ensure that all training programs adhere to healthcare industry regulations, compliance standards (e.g., HIPAA), and accreditation requirements.

21. Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training.

22. Budget and Resource Management:

23. Manage the training departments budget, ensuring that resources are allocated efficiently across training programs and initiatives.

24. Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement.

Desired Skills Education:

• Bachelor's degree in Healthcare Management, Business Administration, or related field. A Masters degree is a plus.

Experience:

• Minimum 12 years of experience in training, learning, or development in the BPO or healthcare industry.
• At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services.
• In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems.
  • Experience working with Learning Management Systems (LMS) and other digital learning platforms.

Skills:

• Strong leadership and team management skills with the ability to inspire and motivate staff. Excellent communication, presentation, and interpersonal skills.
• Proven ability to develop and execute training programs that drive measurable performance improvements.
• Analytical mindset with the ability to assess training effectiveness and make data-driven decisions.
• Proficiency in project management and resource allocation.

Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.

If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at

Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.

Position: HR Training Assistant (Trainer)

Company Name: - Transact food PVT LMT

Brand Name: - India Sweet House

Preferred: Immediate Joiner

Job Role:

· Provide support during the recruitment process, contracting, and orientation of new staff;

· Provide support to the Human Resources Officer on the implementation of the employment manual and relevant laws;

· Support the Coordination of organizational cultural programs; Follow-up requests request (Airtime. Leave etc.)

· Support in ensuring all employee staff files are up to date; Update the Department database;

· Provide secretarial services for staff meetings; Assist in the routine and operational activities of the Department to ensure it's smooth running.

Education: Bachelor's Degree in Human Resources Management

Experience: At least 6 months working experience in a similar role or relevant human resources/administrative position.

Technical Expertise: Computer skills (Preferably Microsoft Office Applications);

· Ability to work on own initiative as well as in a team;

· Excellent business acumen;

· Capacity to establish credibility, trust and partnership;

· Analytical and problem–solving skills;

· Excellent interpersonal and communication skills;

· Excellent report-writing skills

Job Type: Full-time

CTC: ₹35,000.00 per month

Benefits:

· Food provided

· Health insurance

Supplemental Pay:

· Yearly bonus

Work Location: Bangalore & who are all ready to located in Bangalore only

Job Type: Full-time

Pay: ₹3, ,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person