797 Training Facilitator jobs in India
Training Facilitator
Posted today
Job Viewed
Job Description
We are changing the way people think about customer service—and we need your help!
We're seeking a Training Facilitator to deliver training modules and run classes for our team members.
Are you a leader with a passion for helping people learn This role is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate and explore new opportunities for curriculum development.
As a Training Facilitator, You Will:- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Use a variety of creative teaching techniques to enhance learning
- Administer knowledge assessments to measure training effectiveness
- Assist with quality assurance monitoring, feedback, and coaching
- Maintain up-to-date reporting on training progress, effectiveness, and improvement areas
- Stay informed of current client products and services
- Interact with partners to communicate training environments, outcomes, and development opportunities
- Manage and guide new Trainers and Training Facilitators
- Travel internationally as required
- BS/BA in Education, Business Administration, or equivalent work experience (preferred)
- Knowledge of adult learning principles and the ability to apply them to training content
- 3+ years of previous contact center experience (preferred)
- Experience in customer service training
- Experience in coaching and mentoring individuals and teams
- Understanding of modern training methods and tools
- Familiarity with call center systems (ACD/IVR) and performance metrics
- Strong verbal and written communication and presentation skills
- Strong analytical and problem-solving skills
- Ability to build rapport with clients and team members at all levels
- Ability to multitask and perform effectively in a fast-paced environment
- Motivation and ability to develop employees through positive reinforcement
- Flexibility to adapt to change and innovation
- Proficiency in MS Office tools (Word, Excel, PowerPoint)
- Valid travel documents for international travel
Skills Required
Contact Center, Ms Office Tools, Customer Service Training
Training Facilitator
Posted today
Job Viewed
Job Description
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
**About the Job**
We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
**As a Training Facilitator, You Will**
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develops and administers knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- Manage new Trainers and Training Facilitators
- International Travel is Required
**Requirements**:
**As a Training Facilitator, You Have**
- BS/BA in Education or Business Administration or equivalent work experience required
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- 3+ years previous contact center experience preferred
- Experience in customer service training
- Experience in coaching and mentoring
- Knowledge of existing and emerging training methods and tools
- Knowledge of call center systems, ACD/IVR and performance statistics
- Strong verbal and written communication skills, including presentation skills
- Strong analytical and problem solving skills
- Ability to build rapport with clients and interact with team members at various position levels
- Ability to multitask effectively and work in a fast paced environment
- Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
- Ability to potentially travel
- Skills in MS Office programs (Word, Excel and PowerPoint)
- Valid travel documents for international travel
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._
Training Facilitator
Posted today
Job Viewed
Job Description
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
**About the Job**
We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
**As a Training Facilitator, You Will**
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develops and administers knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- Manage new Trainers and Training Facilitators
- International Travel is Required
**Requirements**:
**As a Training Facilitator, You Have**
- BS/BA in Education or Business Administration or equivalent work experience required
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- 3+ years previous contact center experience preferred
- Experience in customer service training
- Experience in coaching and mentoring
- Knowledge of existing and emerging training methods and tools
- Knowledge of call center systems, ACD/IVR and performance statistics
- Strong verbal and written communication skills, including presentation skills
- Strong analytical and problem solving skills
- Ability to build rapport with clients and interact with team members at various position levels
- Ability to multitask effectively and work in a fast paced environment
- Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
- Ability to potentially travel
- Skills in MS Office programs (Word, Excel and PowerPoint)
- Valid travel documents for international travel
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._
Training Facilitator (India)
Posted today
Job Viewed
Job Description
Training Facilitator responsibilities include designing team and individual courses, maintaining records of curriculum and materials and gathering feedback on the quality of training from trainees, instructors and managers. To be successful in this role, you should be familiar with various educational techniques for different roles and skill sets.
Ultimately, you will ensure our work environment helps employees develop their skills and fosters career advancement!
**What you'll do**:
- Facilitate virtual and in-person training on Vimeo Product Support responsibilities, procedures, customer service principles, and the use of current software programs
- Be accountable for a quality program and identify opportunities for continuous improvement
- Spend time on routes engaging in on-the-job training including modelling quality service, coaching, and directing the work of Vimeo Product Support
- Develop and maintain instructional materials, training agendas, and on-the-job training resources
- Collect learner feedback on training content, methods, and delivery and present findings to the corporate Training Manager
- Use the company LMS to enrol learners, maintain documentation, track attendance, and measure progress
- Proactively identify and help curate new content to meet evolving training needs
- Maintain employee satisfaction and learning program feedback with courtesy and respect
**Skills and knowledge you should possess**:
- Bachelor's Degree or equivalent
- 3+ years of Customer Support Experience
- 1+ Training Facilitation
- Strong presentation skills
- Excellent verbal and written communication skills
- Experience with effective learning and development methods
- Ability to explain difficult concepts in a clear and easy-to-understand way
- Great instincts for how to represent Vimeo publicly
Vimeo (NASDAQ: VMEO) is the world's leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 260 million users — from creatives to entrepreneurs to the world's largest companies.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
Instructional Design
Posted 4 days ago
Job Viewed
Job Description
Job Title: Instructional Designer
Location: GLA University, Greater Noida
Department: CDOE
Job Type: Full-Time
Experience Required: 2–5 years
Job Summary:
GLA University is seeking a dynamic and creative Instructional Designer to join our academic development team. The ideal candidate will be responsible for designing, developing, and enhancing engaging and effective learning content for both online and blended learning environments. The role requires strong collaboration with subject matter experts (SMEs), faculty, and technical staff to create instructional materials aligned with learning objectives and pedagogical best practices.
Key Responsibilities:
- Collaborate with faculty and subject matter experts to design high-quality instructional content for academic programs.
- Develop instructional materials including course outlines, storyboards, e-learning modules, video scripts, assessments, and guides.
- Apply instructional design theories, adult learning principles, and modern teaching strategies to curriculum development.
- Convert traditional classroom content into interactive and engaging online modules using tools like Articulate Storyline, Adobe Captivate, or similar.
- Use Learning Management Systems (LMS) such as Moodle, Blackboard, or Canvas to organize and deploy learning materials.
- Conduct needs assessments and learner analysis to inform course design decisions.
- Continuously evaluate and improve course content based on feedback, performance data, and learning analytics.
- Ensure all content meets quality, accessibility, and instructional design standards.
Qualifications:
Education:
- Bachelor’s degree in Education, Instructional Design, Educational Technology, or related field (Master’s preferred).
Experience:
- 2–5 years of experience in instructional design, preferably in higher education or e-learning environments.
Skills:
- Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, Camtasia, or similar.
- Strong understanding of pedagogical principles and curriculum development.
- Excellent communication, collaboration, and project management skills.
- Ability to manage multiple projects and meet deadlines in a dynamic environment.
- Familiarity with SCORM/AICC standards and LMS platforms.
Preferred Attributes:
- Experience working in a university setting.
- Knowledge of graphic design and video editing tools is an added advantage.
- Certification in instructional design or e-learning is a plus.
Instructional Design
Posted today
Job Viewed
Job Description
Job Title: Instructional Designer
Location: GLA University, Greater Noida
Department: CDOE
Job Type: Full-Time
Experience Required: 2–5 years
Job Summary:
GLA University is seeking a dynamic and creative Instructional Designer to join our academic development team. The ideal candidate will be responsible for designing, developing, and enhancing engaging and effective learning content for both online and blended learning environments. The role requires strong collaboration with subject matter experts (SMEs), faculty, and technical staff to create instructional materials aligned with learning objectives and pedagogical best practices.
Key Responsibilities:
- Collaborate with faculty and subject matter experts to design high-quality instructional content for academic programs.
- Develop instructional materials including course outlines, storyboards, e-learning modules, video scripts, assessments, and guides.
- Apply instructional design theories, adult learning principles, and modern teaching strategies to curriculum development.
- Convert traditional classroom content into interactive and engaging online modules using tools like Articulate Storyline, Adobe Captivate, or similar.
- Use Learning Management Systems (LMS) such as Moodle, Blackboard, or Canvas to organize and deploy learning materials.
- Conduct needs assessments and learner analysis to inform course design decisions.
- Continuously evaluate and improve course content based on feedback, performance data, and learning analytics.
- Ensure all content meets quality, accessibility, and instructional design standards.
Qualifications:
Education:
- Bachelor’s degree in Education, Instructional Design, Educational Technology, or related field (Master’s preferred).
Experience:
- 2–5 years of experience in instructional design, preferably in higher education or e-learning environments.
Skills:
- Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, Camtasia, or similar.
- Strong understanding of pedagogical principles and curriculum development.
- Excellent communication, collaboration, and project management skills.
- Ability to manage multiple projects and meet deadlines in a dynamic environment.
- Familiarity with SCORM/AICC standards and LMS platforms.
Preferred Attributes:
- Experience working in a university setting.
- Knowledge of graphic design and video editing tools is an added advantage.
- Certification in instructional design or e-learning is a plus.
Instructional Design
Posted 4 days ago
Job Viewed
Job Description
Location: GLA University, Greater Noida
Department: CDOE
Job Type: Full-Time
Experience Required: 2–5 years
Job Summary:
GLA University is seeking a dynamic and creative Instructional Designer to join our academic development team. The ideal candidate will be responsible for designing, developing, and enhancing engaging and effective learning content for both online and blended learning environments. The role requires strong collaboration with subject matter experts (SMEs), faculty, and technical staff to create instructional materials aligned with learning objectives and pedagogical best practices.
Key Responsibilities:
Collaborate with faculty and subject matter experts to design high-quality instructional content for academic programs.
Develop instructional materials including course outlines, storyboards, e-learning modules, video scripts, assessments, and guides.
Apply instructional design theories, adult learning principles, and modern teaching strategies to curriculum development.
Convert traditional classroom content into interactive and engaging online modules using tools like Articulate Storyline, Adobe Captivate, or similar.
Use Learning Management Systems (LMS) such as Moodle, Blackboard, or Canvas to organize and deploy learning materials.
Conduct needs assessments and learner analysis to inform course design decisions.
Continuously evaluate and improve course content based on feedback, performance data, and learning analytics.
Ensure all content meets quality, accessibility, and instructional design standards.
Qualifications:
Education:
Bachelor’s degree in Education, Instructional Design, Educational Technology, or related field (Master’s preferred).
Experience:
2–5 years of experience in instructional design, preferably in higher education or e-learning environments.
Skills:
Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, Camtasia, or similar.
Strong understanding of pedagogical principles and curriculum development.
Excellent communication, collaboration, and project management skills.
Ability to manage multiple projects and meet deadlines in a dynamic environment.
Familiarity with SCORM/AICC standards and LMS platforms.
Preferred Attributes:
Experience working in a university setting.
Knowledge of graphic design and video editing tools is an added advantage.
Certification in instructional design or e-learning is a plus.
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Instructional Design
Posted 16 days ago
Job Viewed
Job Description
Job Title: Instructional Designer
Location: GLA University, Greater Noida
Department: CDOE
Job Type: Full-Time
Experience Required: 2–5 years
Job Summary:
GLA University is seeking a dynamic and creative Instructional Designer to join our academic development team. The ideal candidate will be responsible for designing, developing, and enhancing engaging and effective learning content for both online and blended learning environments. The role requires strong collaboration with subject matter experts (SMEs), faculty, and technical staff to create instructional materials aligned with learning objectives and pedagogical best practices.
Key Responsibilities:
- Collaborate with faculty and subject matter experts to design high-quality instructional content for academic programs.
- Develop instructional materials including course outlines, storyboards, e-learning modules, video scripts, assessments, and guides.
- Apply instructional design theories, adult learning principles, and modern teaching strategies to curriculum development.
- Convert traditional classroom content into interactive and engaging online modules using tools like Articulate Storyline, Adobe Captivate, or similar.
- Use Learning Management Systems (LMS) such as Moodle, Blackboard, or Canvas to organize and deploy learning materials.
- Conduct needs assessments and learner analysis to inform course design decisions.
- Continuously evaluate and improve course content based on feedback, performance data, and learning analytics.
- Ensure all content meets quality, accessibility, and instructional design standards.
Qualifications:
Education:
- Bachelor’s degree in Education, Instructional Design, Educational Technology, or related field (Master’s preferred).
Experience:
- 2–5 years of experience in instructional design, preferably in higher education or e-learning environments.
Skills:
- Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, Camtasia, or similar.
- Strong understanding of pedagogical principles and curriculum development.
- Excellent communication, collaboration, and project management skills.
- Ability to manage multiple projects and meet deadlines in a dynamic environment.
- Familiarity with SCORM/AICC standards and LMS platforms.
Preferred Attributes:
- Experience working in a university setting.
- Knowledge of graphic design and video editing tools is an added advantage.
- Certification in instructional design or e-learning is a plus.
Instructional Design Manager
Posted 4 days ago
Job Viewed
Job Description
Job Title: Director – Learning Design
Total Experience: 18 Years
Job Location: India - Mumbai/Kolkata
We are seeking a Direcor – Learning Design to lead and evolve our learning design capabilities. This role involves strategic oversight of skill development, project quality, and resource performance. The candidate will mentor teams and collaborate across functions to deliver impactful learning experiences while also championing the integration of AI and automation into learning workflows.
Learning Design Leadership
- Collaborate with cross-functional peers to achieve organizational goals.
- Define and document competency levels and progression pathways.
- Outline training, experience, and courses required for skill advancement.
- Evaluate and map resources within the skill pool across competency levels.
- Identify senior talent for project reviews, interviews, and tactical/strategic interventions.
- Ensure content quality and instructional integrity across learning design projects.
- Assign resources based on project needs and expertise alignment.
- Manage performance of skill pool resources with input from delivery teams.
Quality Assurance & Project Support
- Conduct technical interviews during recruitment.
- Approve vendors’ technical skills for learning design projects.
- Support projects facing delivery challenges and resource gaps.
- Establish and refine processes for project execution within the skill domain.
- Maintain productivity benchmarks for the skill pool.
- Analyze client feedback and bugs to improve future project outcomes.
- Develop estimation norms for learning design efforts.
- Contribute to pre-sales activities, including RFI/RFP responses.
- Identify leads for managing RFI/RFP responsibilities.
- Represent LearningMate in client engagements to showcase expertise.
AI & Automation Leadership
- Drive adoption of AI tools and automation in learning design workflows.
- Evaluate and integrate generative AI solutions to enhance scalability and creativity.
- Lead initiatives to embed intelligent automation into instructional design pipelines.
- Promote ethical and effective use of AI in content development.
Competency Development & Resource Management
- Provide data on competencies, training needs, and performance metrics to leadership.
- Collaborate with the Competency Manager to align development initiatives.
Education
Master’s degree in any discipline.
Preferred Experience
- Minimum of 18 years in eLearning and learning design, including leadership roles.
- Proven ability to enhance resource productivity and skill development.
- Experience in evaluating internal and external talent for project execution.
- Expertise in creating estimation norms and supporting pre-sales solutioning.
LearningMate is an equal opportunity employer. We commit to celebrating diversity, equity, and inclusion in the workplace.
Instructional Design Manager
Posted today
Job Viewed
Job Description
Job Title: Director – Learning Design
Total Experience: 18 Years
Job Location: India - Mumbai/Kolkata
We are seeking a Direcor – Learning Design to lead and evolve our learning design capabilities. This role involves strategic oversight of skill development, project quality, and resource performance. The candidate will mentor teams and collaborate across functions to deliver impactful learning experiences while also championing the integration of AI and automation into learning workflows.
Learning Design Leadership
- Collaborate with cross-functional peers to achieve organizational goals.
- Define and document competency levels and progression pathways.
- Outline training, experience, and courses required for skill advancement.
- Evaluate and map resources within the skill pool across competency levels.
- Identify senior talent for project reviews, interviews, and tactical/strategic interventions.
- Ensure content quality and instructional integrity across learning design projects.
- Assign resources based on project needs and expertise alignment.
- Manage performance of skill pool resources with input from delivery teams.
Quality Assurance & Project Support
- Conduct technical interviews during recruitment.
- Approve vendors’ technical skills for learning design projects.
- Support projects facing delivery challenges and resource gaps.
- Establish and refine processes for project execution within the skill domain.
- Maintain productivity benchmarks for the skill pool.
- Analyze client feedback and bugs to improve future project outcomes.
- Develop estimation norms for learning design efforts.
- Contribute to pre-sales activities, including RFI/RFP responses.
- Identify leads for managing RFI/RFP responsibilities.
- Represent LearningMate in client engagements to showcase expertise.
AI & Automation Leadership
- Drive adoption of AI tools and automation in learning design workflows.
- Evaluate and integrate generative AI solutions to enhance scalability and creativity.
- Lead initiatives to embed intelligent automation into instructional design pipelines.
- Promote ethical and effective use of AI in content development.
Competency Development & Resource Management
- Provide data on competencies, training needs, and performance metrics to leadership.
- Collaborate with the Competency Manager to align development initiatives.
Education
Master’s degree in any discipline.
Preferred Experience
- Minimum of 18 years in eLearning and learning design, including leadership roles.
- Proven ability to enhance resource productivity and skill development.
- Experience in evaluating internal and external talent for project execution.
- Expertise in creating estimation norms and supporting pre-sales solutioning.
LearningMate is an equal opportunity employer. We commit to celebrating diversity, equity, and inclusion in the workplace.