252 Transaction Services jobs in India
Transaction Services Specialist
Pune, Maharashtra
PRI Global
Posted 5 days ago
Job Viewed
Job Description
Position Title: Associate Specialist – Transaction Services
Shift Timing: Standard business hours
Interview Process: 2 rounds
Domain: Fintech / Payments
Joining Timeline: Immediate to 30 days
Candidate Requirements
Experience:
- Minimum 1–3 years of relevant experience in finance operations, preferably in KPO/BPO environments.
Educational/Professional Background:
- Finance or accounting background preferred.
- Exposure to banking operations, accounts payable/receivable, or revenue processes is a plus.
Skills & Responsibilities:
- Handle 10–12 support calls daily (not a call center role).
- Provide L1/L2 support via internal calls and email.
- Strong proficiency in Excel and PowerPoint for data analysis and presentations.
- Excellent verbal and written communication skills to support global clients (Australia, Europe, UK, US).
- Conduct research based on client requirements and prepare relevant data.
- Willingness to learn, multitask, and adapt in a dynamic environment.
- Operational excellence and a proactive approach to learning new tools and processes.
- Prior experience with ticketing tools is a plus (not mandatory).
- Training will be provided for the right candidate with strong communication skills and a finance support mindset.
This advertiser has chosen not to accept applicants from your region.
0
Transaction Advisory Services Manager
Bengaluru, Karnataka
Elliott Davis
Posted 5 days ago
Job Viewed
Job Description
Who are we:
Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices located across fastest growing cities in the US and India — are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities.
Elliott Davis is seeking a Transaction Advisory Services Manager who will work closely with our onshore and offshore team members to provide financial due diligence of middle-market US clients. The Transaction Advisory Services Line offers our clients assistance with buy side due diligence, sell-side due diligence, and working capital assistance. We are growing and this is an exciting opportunity to join our practice!
What you ‘ll Do:
- Collaborate and remotely work with Elliott Davis consulting professionals, supervisors, and senior management in the U.S. on a daily basis, including early morning and late evening conference calls.
- Lead engagement teams by performing financial due diligence procedures for buy-side and sell-side engagements for US based target companies.
- Prepare and update document request lists and management meeting agendas.
- Participate in management meetings with the Target Company and discussions with the Client.
- Evaluate financial and operational trends of Target companies, in addition to challenging target assumptions.
- Prepare and assist with Quality of Earnings adjustments and analysis, net working capital analysis, and indebtedness analysis.
- Prepare financial due diligence reports specific to key issues , and clearly communicate findings and insights both verbally and in reports.
- Create a collaborative team environment, motivate, and develop and mentor/coach team through communication and actions.
- Provide timely, high quality client service that meets or exceeds expectations.
- Identify performance improvement opportunities and recommend creative solutions to complex issues, in addition to identifying critical post-closing issues.
- Growth minded, strengthens, and develops client relationships.
What You’ll Need:
- Minimum of five years of relevant transaction advisory services experience performing financial due diligence.
- Bachelor’s/Master’s in accounting or finance degree from an accredited college/university.
- Current licensed CPA/ CA required.
- Big 4, National or large regional firm experience preferred.
- Demonstrated experience leading buy-side and sell-side transaction services engagements.
- Excellent verbal and written communication skills.
- Advanced proficiency in Excel; experience with tools such as Power Query, Power Pivot, Power BI, Alteryx or other data analytics platforms.
- Strong skills in critical thinking, curious, and ability to identify issues and problem solve.
- Experience in project management including planning, organizing, coordinating, and managing staff, clients, and/or shareholders towards the successful completion of a project.
- Strong knowledge of U.S. Generally Accepted Accounting Principles (GAAP) and financial reporting issues.
- Ability to manage multiple responsibilities simultaneously (multi-task) and meet deadlines.
- Commitment to deliver superior client service and working closely with US based teams.
Working Environment:
While performing the duties of this Job, the employee is expected to work in our office. Flexibility is granted to employees to work remotely on an as-needed basis.
Expected Billable Hours of Work:
Regular expected billable hours shall be up to 40 hours per week. However, you may be required to work additional hours and/or days as and when necessary to properly and effectively perform your duties and responsibilities.
This advertiser has chosen not to accept applicants from your region.
1
Senior Associate - Transaction Advisory Services
Ahmedabad, Gujarat
Sikich India
Posted 5 days ago
Job Viewed
Job Description
Sikich is seeking a Transaction Advisory Services Senior Associate with 4+ years of experience in transaction advisory services. Previous experience in financial due diligence and related areas for the US market is preferred. The candidate will assess business risks and opportunities, advise on acquisitions and restructuring and analyze financial data to guide decision-making.
About the firm
Sikich ( ) is a global company specializing in technology enabled-professional services. Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies and ranks as one of the largest CPA firms in the United States. Our dynamic environment attracts top-notch employees who enjoy being at the cutting edge and seeing every day how their work makes a difference.
Job Responsibilities
- Perform (as part of a team) financial due diligence for clients acquiring businesses
- Identify and analyze business and financial risks and opportunities while advising both strategic and private equity buyers & sellers on alternative strategies for acquisition, disposition, and restructuring of businesses
- Aggregate, refine, and analyze target company data to identify historical and projected financial and operating trends, quality of earnings, and working capital considerations
- Work on multiple projects of varying size and complexity
- Participate in client meetings while interacting with top-level management to obtain pertinent information for financial analysis
Requirements for Successful Candidate
- CA or CPA(US) certifications with a bachelor’s degree in accounting or finance; CFA(US) Level I or II would be an added advantage
- 4+ years of experience in transaction advisory services, preferably involving financial due diligence
- Exceptional professional communication skills, both verbal and written, with clients including C-level executives
- Strong current knowledge of U.S. GAAP, familiarity of the M&A process and market
- Strong project management capabilities
- Ability to flourish and be effective in fast-paced settings
- Flexibility to work as a team member and as a single contributor
- Proficiency in Microsoft Suite
This advertiser has chosen not to accept applicants from your region.
2
Banking Operations Specialist
Pune, Maharashtra
Citigroup
Posted today
Job Viewed
Job Description
**Responsibilities:**
CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts, initiated by factors such as returned deposited items or direct requests from branches or clients
**Justification / Responsibilities:**
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account opening, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Provide efficient and effective customer service, resolving inquiries and supervising escalated issues for Citi's clients.
+ Achieve 100% accuracy and turnaround time (TAT) targets for defined processes, eliminating undue pending tasks.
+ Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
+ Facilitate cross-functional support and training for team efficiency improvements.
+ Collaborate with the team and be flexible with shift timings to meet business needs and handle peak volumes.
+ Partner with validation and dependent teams for timely closure of items.
+ Contribute to ongoing Lean and process improvement projects.
+ Drive self and team initiatives, including employee engagement, learning, and development.
+ Support and participate in Line of Business (LOB)/Site level initiatives and Global Community Day activities.
+ Act as a subject matter expert in the process.
+ Ensure timely response to all emails (customer queries, business partner, HR, and organizational communications) without follow-ups.
+ Maintain fair, balanced, and customer-focused communication with internal and stateside partners.
+ Adhere to Client Excellence values, prioritizing customer needs and delivering superior experience.
+ Implement a minimum of three process improvements (e.g., Value Stream Mapping, re-engineering, automation) and drive them to closure.
+ Support the process to achieve annual MTP (MTP save) goals.
**Qualifications:**
+ 2-4 years of relevant experience
+ Proficient in Microsoft Office/ Citi AI Tools
+ Comprehensive knowledge of Branch and Client servicing process
+ Ability to work unsupervised and apply problem solve capabilities
+ Ability to work occasional weekends to support application releases and COB testing
Demonstrated analytical skills and mathematical knowledge
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Graduate or above.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts, initiated by factors such as returned deposited items or direct requests from branches or clients
**Justification / Responsibilities:**
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account opening, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Provide efficient and effective customer service, resolving inquiries and supervising escalated issues for Citi's clients.
+ Achieve 100% accuracy and turnaround time (TAT) targets for defined processes, eliminating undue pending tasks.
+ Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
+ Facilitate cross-functional support and training for team efficiency improvements.
+ Collaborate with the team and be flexible with shift timings to meet business needs and handle peak volumes.
+ Partner with validation and dependent teams for timely closure of items.
+ Contribute to ongoing Lean and process improvement projects.
+ Drive self and team initiatives, including employee engagement, learning, and development.
+ Support and participate in Line of Business (LOB)/Site level initiatives and Global Community Day activities.
+ Act as a subject matter expert in the process.
+ Ensure timely response to all emails (customer queries, business partner, HR, and organizational communications) without follow-ups.
+ Maintain fair, balanced, and customer-focused communication with internal and stateside partners.
+ Adhere to Client Excellence values, prioritizing customer needs and delivering superior experience.
+ Implement a minimum of three process improvements (e.g., Value Stream Mapping, re-engineering, automation) and drive them to closure.
+ Support the process to achieve annual MTP (MTP save) goals.
**Qualifications:**
+ 2-4 years of relevant experience
+ Proficient in Microsoft Office/ Citi AI Tools
+ Comprehensive knowledge of Branch and Client servicing process
+ Ability to work unsupervised and apply problem solve capabilities
+ Ability to work occasional weekends to support application releases and COB testing
Demonstrated analytical skills and mathematical knowledge
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Graduate or above.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
3
Banking Operations Specialist
Pune, Maharashtra
Citigroup
Posted 2 days ago
Job Viewed
Job Description
The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
+ Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
+ Conduct basic analysis and research as well as workflow management
+ Support an expansive array of products and services
+ Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 0-3 years of relevant experience
+ Experience working in a business office or operational environment, retail banking operation experience preferred
+ Excellent communications required
+ Strong numerical abilities
+ Proficient computer and math skills with a focus on complex databases and spreadsheets
+ Demonstrates technical and administrative expertise
+ Consistently demonstrates attention to detail
+ Demonstrated knowledge of activities, policies, and procedures of a basic work area
+ **Ready to work in rotational/night shifts i.e. 24*7 support**
**Education:**
+ Bachelor's degree mandatory
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
+ Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
+ Conduct basic analysis and research as well as workflow management
+ Support an expansive array of products and services
+ Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 0-3 years of relevant experience
+ Experience working in a business office or operational environment, retail banking operation experience preferred
+ Excellent communications required
+ Strong numerical abilities
+ Proficient computer and math skills with a focus on complex databases and spreadsheets
+ Demonstrates technical and administrative expertise
+ Consistently demonstrates attention to detail
+ Demonstrated knowledge of activities, policies, and procedures of a basic work area
+ **Ready to work in rotational/night shifts i.e. 24*7 support**
**Education:**
+ Bachelor's degree mandatory
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
4
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
This advertiser has chosen not to accept applicants from your region.
5
Banking Operations Analyst
Chennai, Tamil Nadu
Citigroup
Posted 2 days ago
Job Viewed
Job Description
**Responsibilities:**
CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts, initiated by factors such as returned deposited items or direct requests from branches or clients.
**Justification / Responsibilities:**
The Ops Sup Analyst 1 position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Lead customer service efforts by resolving inquiries and overseeing escalated issues to ensure efficient and effective support for Citi's clients.
+ Foster team efficiency through continuous training, cross-functional support, and knowledge sharing initiatives.
+ Collaborate effectively with the team, demonstrating flexibility in shift timings to meet business demands and manage peak volumes.
+ Ensure timely completion of tasks by collaborating closely with validation and dependent teams.
+ Initiate and lead employee engagement, learning, and development activities, supporting management in achieving team engagement goals.
+ Actively participate in Line of Business (LOB)/Site initiatives and Global Community Day activities.
+ Serve as an effective backup for the immediate supervisor, ensuring continuity of business operations (BAU).
+ Develop comprehensive product and process expertise, including end-to-end conceptual understanding.
+ Assume full ownership and accountability for all processed transactions and their eventual outcomes.
+ Meet and exceed individual and team productivity targets/benchmarks, ensuring all processes adhere to Service Level Agreements (SLAs).
+ Maintain a zero-error rate, preventing internal or external impacts (regulatory, financial, client, agent).
+ Strictly adhere to Key Performance Indicators (KPIs) and Turnaround Times (TAT), promptly addressing and rectifying any breaches.
+ Contribute to achieving annual MTP (Minimum Target Profit/Margin) savings.
+ Analyze financial postings to identify and implement opportunities for simplification and rationalization of entries.
+ Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
+ Ensure all activities comply with internal policies, procedures, and external regulatory requirements.
+ Identify potential risks within processes and implement effective mitigation strategies.
+ Foster a culture of continuous improvement, actively seeking and implementing enhancements to processes and workflows.
**Qualifications:**
+ 04- 06 yrs relevant experience preferred
+ Proficient in Microsoft Office & Citi AI tools
+ Comprehensive knowledge of Branch and Client servicing process
+ Lean Certified
+ General knowledge of client reporting across the industry and our competitors
+ Proven organization and time management skills
+ Demonstrated problem-solving and decision-making skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Bachelor's degree/University degree or equivalent experience
**Worker Sub-Type** : Regular
**Regular Time Type:** Full time
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts, initiated by factors such as returned deposited items or direct requests from branches or clients.
**Justification / Responsibilities:**
The Ops Sup Analyst 1 position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Lead customer service efforts by resolving inquiries and overseeing escalated issues to ensure efficient and effective support for Citi's clients.
+ Foster team efficiency through continuous training, cross-functional support, and knowledge sharing initiatives.
+ Collaborate effectively with the team, demonstrating flexibility in shift timings to meet business demands and manage peak volumes.
+ Ensure timely completion of tasks by collaborating closely with validation and dependent teams.
+ Initiate and lead employee engagement, learning, and development activities, supporting management in achieving team engagement goals.
+ Actively participate in Line of Business (LOB)/Site initiatives and Global Community Day activities.
+ Serve as an effective backup for the immediate supervisor, ensuring continuity of business operations (BAU).
+ Develop comprehensive product and process expertise, including end-to-end conceptual understanding.
+ Assume full ownership and accountability for all processed transactions and their eventual outcomes.
+ Meet and exceed individual and team productivity targets/benchmarks, ensuring all processes adhere to Service Level Agreements (SLAs).
+ Maintain a zero-error rate, preventing internal or external impacts (regulatory, financial, client, agent).
+ Strictly adhere to Key Performance Indicators (KPIs) and Turnaround Times (TAT), promptly addressing and rectifying any breaches.
+ Contribute to achieving annual MTP (Minimum Target Profit/Margin) savings.
+ Analyze financial postings to identify and implement opportunities for simplification and rationalization of entries.
+ Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
+ Ensure all activities comply with internal policies, procedures, and external regulatory requirements.
+ Identify potential risks within processes and implement effective mitigation strategies.
+ Foster a culture of continuous improvement, actively seeking and implementing enhancements to processes and workflows.
**Qualifications:**
+ 04- 06 yrs relevant experience preferred
+ Proficient in Microsoft Office & Citi AI tools
+ Comprehensive knowledge of Branch and Client servicing process
+ Lean Certified
+ General knowledge of client reporting across the industry and our competitors
+ Proven organization and time management skills
+ Demonstrated problem-solving and decision-making skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Bachelor's degree/University degree or equivalent experience
**Worker Sub-Type** : Regular
**Regular Time Type:** Full time
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
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6
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
This advertiser has chosen not to accept applicants from your region.
7
Banking Operations Associate
Gurgaon, Haryana
NTT DATA North America
Posted 2 days ago
Job Viewed
Job Description
"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."
This advertiser has chosen not to accept applicants from your region.
8
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
This advertiser has chosen not to accept applicants from your region.
9