428 Travel Concierge jobs in India

• Consult with clients to understand their travel preferences, interests, budget, and specific needs.
• Design and curate highly personalized, bespoke luxury itineraries, including flights, five-star accommodations, private transfers, and unique activities.
• Research and recommend exclusive experiences, Michelin-starred dining, private guides, and unique cultural immersions.
• Handle all bookings and reservations with precision, ensuring accuracy and adherence to client requirements.
• Proactively manage and troubleshoot any issues that may arise during a client's trip, ensuring a seamless travel experience.
• Maintain strong relationships with luxury hotels, airlines, tour operators, and local contacts globally.
• Stay informed about the latest luxury travel trends, destinations, and industry innovations.
• Manage client databases and maintain detailed records of past trips and preferences.
• Provide exceptional, responsive, and discreet service to a high-net-worth clientele.
• Continuously seek opportunities to enhance the client's travel experience and exceed expectations.

• Minimum of 4 years of experience in luxury travel planning, concierge services, or a high-end hospitality role.
• In-depth knowledge of global luxury travel destinations, resorts, and travel services.
• Proven ability to design and execute complex, multi-destination itineraries.
• Exceptional interpersonal and communication skills, with a sophisticated and professional demeanor.
• Meticulous attention to detail and strong organizational abilities.
• Proficiency in travel booking systems and CRM software.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Discretion and the ability to handle confidential information.
• A genuine passion for travel and creating unique experiences.
• Fluency in English is required; proficiency in other languages is a plus.

• Design and curate personalized luxury travel itineraries for clients.
• Book high-end accommodations, transportation, and exclusive experiences.
• Provide exceptional customer service and support before, during, and after travel.
• Build and maintain strong relationships with clients and luxury travel partners.
• Stay informed about global luxury travel trends and destinations.
• Anticipate client needs and proactively address potential issues.
• Manage multiple client bookings and requests efficiently.
• Utilize travel management software and communication tools effectively.
• Handle client inquiries and provide expert recommendations.
• Ensure all travel arrangements meet the highest standards of luxury and quality.

• Proven experience in luxury travel planning, hospitality, or high-end customer service.
• Extensive knowledge of luxury travel destinations, hotels, and experiences worldwide.
• Exceptional interpersonal, communication, and problem-solving skills.
• Strong organizational skills and meticulous attention to detail.
• Ability to manage multiple priorities and work independently in a remote setting.
• Proficiency in using travel booking systems and CRM software.
• A passion for travel and delivering outstanding client experiences.
• Discretion and ability to handle confidential information.
• Flexibility to adapt to evolving client needs and travel requirements.

• Consulting with clients to understand their travel preferences, needs, and budget for luxury experiences.
• Designing and planning customized, high-end itineraries including flights, luxury accommodations, private transfers, and exclusive tours.
• Securing reservations for fine dining, unique activities, spa treatments, and exclusive events.
• Proactively anticipating and addressing client needs and potential travel disruptions.
• Liaising with a network of global luxury providers, including hotels, airlines, private jet companies, and local guides.
• Providing clients with detailed travel documents and essential information before and during their trip.
• Handling all aspects of itinerary management, including modifications and confirmations.
• Serving as the primary point of contact for clients, offering 24/7 support during their travels.
• Researching new destinations, luxury trends, and unique travel opportunities.
• Building and maintaining strong relationships with clients and suppliers to ensure exceptional service delivery.
• Maintaining up-to-date knowledge of visa requirements, travel advisories, and health regulations.
• Processing payments and managing invoicing for travel services.

• Proven experience (minimum 4 years) in luxury travel planning, concierge services, or high-end hospitality.
• Extensive knowledge of global luxury destinations, accommodations, and exclusive experiences.
• Exceptional organizational skills and meticulous attention to detail.
• Outstanding customer service and interpersonal communication skills, adapted for remote interaction.
• Proficiency in using travel reservation systems and CRM software.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• A proactive approach to problem-solving and a calm demeanor under pressure.
• Strong negotiation skills when dealing with suppliers.
• A passion for travel and creating extraordinary experiences.
• Discretion and ability to handle confidential client information.
• Fluency in English; knowledge of additional languages is a significant advantage.

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Title: International Voice Process Executive

Location: Noida (Work from Office)

Shift Timing: Night Shift (No cab facility)

Salary: 40,000 45,000/month (CTC)

Job Description:

We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.

Key Responsibilities:

Handle outbound and inbound calls for international clients

Resolve customer queries efficiently and professionally

Maintain accurate call records and customer information

Achieve performance targets as per process requirements

Candidate Requirements:

Excellent verbal communication skills in English

Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)

Willingness to work night shifts

Immediate joiners preferred

Contact Details:

Interested candidates can directly connect via:

Name: Meenakshi Garg

Mobile:

Email:

Perks & Benefits:

Attractive incentive structure

Professional growth opportunities

International process exposure

Note: This is a work-from-office opportunity only. No cab facility available.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Company Overview

BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .

Job Overview

Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.

Qualifications and Skills

• Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
• Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
• Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
• Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
• Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
• Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
• Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
• Basic proficiency in using computer applications and customer relationship management software helps streamline operations.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
• Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
• Maintain thorough and accurate customer service records in the ticketing systems.
• Collaborate with team members and other departments to resolve complex customer issues.
• Continuously improve through feedback and actively participate in training and development programs.
• Contribute to customer retention efforts by providing exceptional service and follow-up.
• Assist in maintaining up-to-date product information and resources to enhance customer interactions.
• Stay informed about company products, services, and policies to better serve customers.

Call or WhatsApp Me on

As a B2B Customer Relationship Executive, you will be responsible for

managing and enhancing relationships with business clients. Your role

is pivotal in ensuring client satisfaction, retention, and growth through

effective communication, problem-solving, and strategic account

management. You will serve as a liaison between the company and its

business customers, understanding their needs and delivering solutions

that align with their goals and objectives.

Roles & Responsibilities

- Good Command in telephonic Communication with Fluent English and a, customer service experience.

- To look after the whole gamut of CRM function.

- Developing harmonious relation with customers.

- Acts as a single point of contact for clients right from design confirmation until handing over.

- Handling Customer Interaction via e-mails, phone calls.

- Maintaining the track sheet. Updating the project status on a regular basis

- Implementation of the process laid down for dealing with clients, ensuring timely response to all their queries in a transparent manner.

- Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.

Education and Experience

- The candidate should possess excellent verbal and written communication skills.

- The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.

- Experience required Minimum 6month

- Experience in Customer service handling Inbound calls

- Good knowledge of basic computer applications

- She must be well versed in Phone collections , retention and Escalation Handling.

- Candidate having good communication in English and presentable personality is

Preferred only Female

Language - Need only Malayalam