6,587 Travel Specialist jobs in India

Job Role & Responsibilities

   Handling GDS flights queries spanning for all 318 International Airlines

   Responsible to provide excellent Customer Service pertaining to flight bookings for Ex-India/International sectors.

   Handling queries related to Schedule/Re-schedule.

   Processing Cancellations & Refunds for International fights.

   Responsible to take follow-ups on Ques handling

   Addressing & processing all queries receiving through E-Mails & application grids (Amadeus & Galileo) 

Required Skills Set

   Must have good commands on GDS (Amadeus/Galileo).

   Should have good travel geography knowledge 

   Excellent Communications skills in English & Hindi (Both)

   Should have atleast 1 year relevant experience

   Ready for rotational shifts

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do on a Typical Day:

What We’re Looking For:

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The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Company Profile:

Max is Global Risk Management organization based out in Tel Aviv, Israel and its APAC HQ is based out of Mumbai. Led by veterans from Israeli Military Special Forces, Intelligence, Cyber and Secret Services we operate in 160 countries across the globe. We have capabilities in every continent across the world and carry the experience of 25 + successful years in the intelligence, operations, and consulting sector. MAX provides Fortune 500 organizations with the tools to enable them to carry out business in some of the most challenging and severe environments.

24/7 GSOC - Travel Security Specialist

Job Description: A global risk management company is looking for a GSOC Travel Security Specialist to join our 24/7 team. You will support the coordination of international travel security and risk mitigation projects, risk identification and incident management as well as the creation of standard operating procedures aimed to provide the highest level of safety and excellent reactions to urgent matters. The company manages the travels of many fortune 500 employees and c-executives around the world, providing them with security solutions, such as executive protection and secure transportation (+ much more), to ensure safety and business continuity. We furthermore provide emergency support (on ground & via consulting) to our clients, when crisis hits, such as natural disasters, terrorist attacks, drastic political changes within a country that require support or evacuation of expats, pandemic challenges, and much more.

It is the GSOCs responsibility to overview and control all ongoing missions and to take a significant responsibility in their preparation. This position requires a strong logistical & operational understanding, profound communication skills, good client orientation and excellent English.

This is not a technical position (no CCTV, ACS, FAS etc.) and not a research analyst position (Research skills required and will be taught).

Responsibilities :

• Oversee & control travel operations and risk mitigation projects around the world.
• Communicate directly with our teams, vendors, clients and other GSOCs during emergency and routine.
• Understand, compile, and follow security procedures.
• Documentation during missions and updating work management software.
• Understand operational information and create proper intra-shift briefs & exchange.
• Conduct detailed written and verbal situation briefings, both internally and externally .
• Participate in frequent training sessions and exercises to ensure GSOC proficiency.
• Conduct research and screen for major events around the globe affecting client interests.
• Conduct after-action debriefs to identify best practices.

Skills/Qualifications/Experience :

• Client oriented mindset.
• Excellent spoken and written English.
• Very strong operational thinking & judgment .
• Ability to take decisions in high - pressure situations.
• Clear, effective communication and decision making under fast paced conditions.
• Flexibility to work in rotational shifts.
• Ability to prioritize, multitask, work independently, and complete projects in a time sensitive and demanding work environment.
• High degree of discretion and confidentiality.
• Team-player + high level of independence.
• Good knowledge of Microsoft (word, excel, outlook, ppt) as well as quick learner when it comes to client/work management platforms and monitoring tools.
• Experience in conducting research and writing. Aptitude to learn.
• Awareness of global events in the security and geopolitical field.
• Cultural sensitivity.
• Experience in the field is an asset but not mandatory.
• A master’s degree is an asset but not mandatory.

Work Hours :

• The schedule is rotating with 2 weekly offs a week, shifts include morning, afternoon, and night shifts.
• As the GSOC operates 24/7, candidates must be able to work weekends and holidays as well.