1,587 Troubleshoot jobs in India

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Pall Corporation, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Support Specialist is responsible for delivering state-of-the-art technical support to customers. This includes:
+ Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
+ Providing expert guidance to internal associates.
+ Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.
This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.
In this role, you will have the opportunity to:
+ Give technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests related to base products
+ Selecting and sizing filters considering all technical requirements for A/B accounts
+ Directing inquiries and assignments of work to subcontractors
+ Checking/approval of technical drawings and compiling project-related technical documentation in consultation with the Manager
+ Solving straightforward technical problems and analyzing possible solutions using standard procedures
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel is expected by 10%
+ Must have a valid driver's license with an acceptable driving record
The essential requirements of the job include:
+ B.E/B.Tech (Food Science, Mechanical or equivalent)
+ Minimum 4-6 years' experience in a technical environment or proven experience in a similar technical sales-based role
+ Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory
+ Overall understanding of the supply-chain process
+ Proficient and fluent in English and German OR French language
It would be a plus if you also possess previous experience in:
+ Highly developed customer first mind-set
+ Excellent communication skills and being a team player
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.

**Introduction**
As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Are you ready for a career in IT Security ? Join a dedicated team of professional system administrators that provide security services for LINUX servers that are critical to the development, support and manufacturing mission in IBM Systems.
The responsibilities include:
· Implement and execute security controls in a centralized and consistent manner
· Address emerging security threats
· Improve security posture
· Risk management
· Patch management
· Vulnerability scan execution and resolution
· Antivirus deployment and definition updates
· Log monitoring
· Access management
Our team is passionate about supporting client transaction processing applications around the world. We are an international, multi-cultural and diverse team of experienced technical support professionals.
**Required technical and professional expertise**
· 3+ years of experience.
Ansible & Python skills
· Linux admin skills
· Linux administrator system hardening
· Implement internal ITSS controls
· User and group management.
· File permissions and access control (ACLs, SELinux/AppArmor).
· Vulnerability assessment and patch management.
**Preferred technical and professional experience**
· Ansible & Python skills
· Any middleware knowledge (Apache, SSH, DBMS, etc)
· Knowledge of AIX SMIT and installp package manager command
· Familiarity with AIX LPARS, WPARS and DLPARS
· Installation and Management of VIO servers, Containers, Kubernetes, etc
· FSP, VM ware, Power systems
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Windows System Administration, Configuration, including a good basic understanding of:
- Windows Networking
- Event Logs and Auditing
- Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies.
- Server-side Administration and Troubleshooting.
- Performance, Resource Monitor
- Active Directory
- Understanding of Network Monitor tool
- Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills.
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Introduction**
Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions.- Collaborate with global teams and interface directly with clients to drive issues to resolution.- Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.- Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.- Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.
**Your role and responsibilities**
Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We're looking for a z/OS Systems Support Engineer to join our global technical support team. You'll work with IBM's enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system. This is a deep technical support role -not a help desk or coding-heavy position - where your ability to think methodically,communicate clearly, and solve problems under pressure will be key.
**Required technical and professional expertise**
*
Bachelor's degree (or equivalent experience) in Computer Science, Engineering or a related field
*
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level
*
Experience with at least one programming language (e.g., C, C++, Python, or Java) * Experience with z/OS or other mainframe environments
*
Excellent English communication skills (written and verbal).
*
Ability to work independently and collaboratively in high-pressure situations
*
Willingness to work across time zones and participate in global team collaboration
**Preferred technical and professional experience**
* Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).- Exposure to dump analysis, SVC debugging, or low-level system troubleshooting
* Background in tutoring, teaching assistant roles, or mentoring
* Degree or strong interest in mathematics, logic, or scientific reasoning
* Demonstrated service mindset and ability to explain complex issues clearly
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

TIBCO Technical Support
**Req number:**
R6392
**Employment type:**
Full time
**Worksite flexibility:**
Hybrid
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are looking for a motivated TIBCO Technical Support Analyst ready to take us to the next level! If you understand TIBCO EMS, FTL or RV, MQ Series or open JMS, integration technologies and are looking forward to your next career move, apply now
**Job Description**
We are looking for a TIBCO Technical Support Analyst. **This position will** be **full-time** and **Hybrid Bengaluru. (Work timings will commence from 3.30 PM IST / 4.30 PM IST)**
**What You'll Do**
+ Support solutions that require system to system integration, leveraging the TIBCO suite of SOA tools.
+ Function as Technical Support Specialist for enterprise integration platform services.
+ Create and maintain application support documentation, knowledge base articles, and SOPs for TIBCO messaging and integration services, pertaining to bug fixes, service improvements, and root cause corrective actions.
+ Certify production level process code and completeness of all documentation before production deployments are performed.
+ Manage performance monitoring and administration tools for the integrated products suites, including dashboards to properly enable the visibility of operational data within the platform. Support the integration of enterprise data into all web or mobile delivery layers of the platform.
+ Participate towards the ongoing process of user experience improvements across the platform, via product release cycles.
+ Manage and improve administration and support policies around the platform, including change management, user management, product release and performance notifications, environment provisioning and integration.
+ Heavy interfacing with business users and stakeholders on all aspects of Application Management. Will also work with TIBCO and other vendor product support and engineering teams when necessary to resolve platform problems.
+ Communicate to management on issues, risks and status of the integration platform.
+ Ensure alignment with corporate standards and strategic technology decisions.
+ Ensure that all aspects of the IT SDLC for project deliverables, enhancements, bug fixes, and system improvements are properly enforced including post deployment support.
**What You'll Need**
+ Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
+ 3-5 years in messaging middleware such as TIBCO EMS, FTL or RV, MQ Series or open JMS.
+ 3-5 years in TIBCO Active Matrix Business Works integration technologies, adapters and frameworks.
+ 3-5 years with support/development and security of enterprise web services.
+ 3-5 years experience with Java application development.
+ Knowledge of TIBCO Business Connect B2B Gateway, Spotfire, CIM, Active Spaces and Business Events is a plus.
+ Knowledge of TIBCO administration tools such as Hawk and Administrator is a plus.
+ Knowledge of Linux/UNIX and Windows OS administration is a plus.
+ Knowledge of UNIX and shell scripting experience is a plus.
+ Knowledge of application virtualization technologies and other application infrastructure architectures.
+ Experience with administration, deployment and performance tuning of relational DBMS and SQL.
+ Thorough understanding of common change management, production support and application operations management processes.
+ Familiarity with Subversion SCM tools.
+ Strong analytical, good communication and inter-personal skills are required as interactions with business and end users a must.
**Physical Demands**
+ Sedentary work that involves sitting or remaining stationery most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

**About the job :**
The Red Hat CEE Solutions team is looking for a Technical Support Engineer to join us in Pune, India. In this role, you'll provide an excellent customer support experience for our enterprise subscription customers. You will be a trusted adviser to customers, partner closely with them, and help us continually prove our value as you troubleshoot and resolve their technical issues. You'll work with the entire portfolio of Red Hat cloud computing solutions to meet our customers' business needs. As a Technical Support Engineer, you'll work with key customers on-site and remotely to build a relationship of trust and confidence between Red Hat and the customer's engineering, development, and operations teams. You will also become an expert in one or more Red Hat solutions like Red Hat OpenStack Platform.
**What you will do :**
+ Ensure customers get the maximum value from our solutions and use them easily
+ Provide issue resolution to strategic customers over various support channels
+ Develop solutions for our customers while understanding their business needs
+ Exceed customer expectations by providing outstanding customer service
+ Keep our customers updated and ensure they are satisfied with our support
+ Collaborate with other engineers to develop creative solutions for our customers
+ Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
+ Manage customer cases and maintain clear and concise case documentation
+ Participate case review conference call with customers when needed
**What you will bring:**
+ 2+ years of Linux or UNIX system administration experience
+ Bachelor's degree or equivalent experience within the enterprise IT sector
+ Technical knowledge and experience of the Linux kernel and networking
+ Fundamental understanding of the OpenStack architecture and administration experience across all working components
+ Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
+ Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers
+ Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
+ Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days
+ Ability to deal with rapid change and limited structure
+ Proven ability and willingness to learn new open source technologies
+ Excellent written and verbal English communication skills
**The following are considered a plus:**
+ Previous experience with Ceph or Gluster storage
+ Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking
+ Professional experience with the telco industry
+ Scripting or programming experience in languages like Bash, C, or Python
#LI-AK1
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

**Job Overview**
The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
+ Develop and grow a team of Support Engineers to deliver world class customer service.
+ Manage team productivity and performance through instilling a metrics driven culture.
+ Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
+ Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
+ Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
+ Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
+ Conduct quarterly reviews with iCIMS leadership.
+ Demonstrate strategic thinking to plan and execute medium/long term initiatives.
+ Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
+ Foster and facilitate the professional growth, engagement, and development of team members.
+ Manage workflows and schedules for direct reports and ensure adequate workload coverage.
+ Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
+ Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
+ Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
+ Open to work in shifts and weekends.
**Qualifications**
+ 10+ years of experience in Support teams with at least 4+ year experience leading an operational team.
+ Prior experience leading a client facing support team for international markets / SAAS
+ Strong understanding of Customer Support metrics and SLAs
+ Excellent verbal and written communication skills
+ Excellent planning and organizational skills
+ Strong presentation skills and ability to motivate teams.
+ Knowledge of MS Excel and PowerPoint
**Preferred**
+ Knowledge of HR / Recruitment Software domain is a plus.
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Technical Support Engineer
Req ID: 79656
Location:
Bangalore, Karnataka, India
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to continuous growth, CommScope is seeking a skilled and proactive Technical Support Engineer to provide operational and support for our products with strong focus on networking and cloud based infrastructure. This role is critical in ensuring high availability, performance, and stability of the product in a live environment. Experience with network monitoring and a basic understanding of video headend technologies is a strong plus.
**How You'll Help Us Connect the World:**
+ Adhere to the organization policies & respond proactively to alerts and incidents.
+ Provide on-call hours support as required.
+ Provide technical support to internal and external customers through Phone, Email, CRM and various other tools.
+ Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics. Participate in root cause analysis and post-mortem reviews for critical incidents
+ Document technical findings, standard procedures, and platform behavior for internal knowledge sharing
+ Assist in maintaining and troubleshooting cloud-based infrastructure (AWS/GCP/Azure) supporting the product
+ Work with geographically dispersed cross functional team.
**Required Qualifications for Consideration:**
+ Bachelor's degree in Computer Science, Electronics, Networking, or related discipline
+ Upto 3 years of relevant experience in technical or network/system support roles
+ Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plus
+ Knowledge of **network monitoring tools** (e.g., PRTG, Zabbix, SolarWinds, Elastic, Grafana, Prometheus) a plus
+ Knowledge of virtualization platforms such as VMware vSphere/ESXi, KVM, or Hyper-V for managing virtualized infrastructure
+ Familiarity with **headend systems** used in cable or IPTV environments a plus
+ Exposure to cloud platforms such as AWS, GCP, Azure or Private Data Clouds
+ Basic understanding and working knowledge of containerization and orchestration technologies such as Docker and Kubernetes
+ Basic Scripting knowledge (e.g., Python, Shell, Bash) to automate log or data collection from various systems and network entities will be plus.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at more about how we're on a quest to connect the future and build what's next.**
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