2,159 Troubleshooting Technical Issues jobs in India
Help Desk
Mumbai, Maharashtra
NR Consulting - India
Posted today
Job Viewed
Job Description
Title: Help Desk
Location: Navi Mumbai
Exp: 1 yr
Job description:
Should have basic Excel, assigned ticket to engg, maintain
Desktop 1 yrs.
Basic hardware troubleshooting knowledge
This advertiser has chosen not to accept applicants from your region.
0
Help Desk
Kochi, Kerala
Inspirisys Solutions Limited
Posted today
Job Viewed
Job Description
Required: *Female*
- Handling all hardware related issue through call or mail and Assigning calls to the Engineer.
- Taking calls from User regarding their network issues.
- Preparing Daily pending call report.
- Preparing Daily Call Analysis Report.
- Working in Excel/ call logging software
- Coordination with Vendors
- Co-ordinating with Service Providers to get the network issue resolved.
**Salary**: ₹8,000 - ₹5,000 per month
Pay: ,086.00 - ,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Day shift
Work Days:
- Monday to Friday
Application Question(s):
- Are you ok with the budget ? -15k In-hand
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Location**:
- Kochi, Kerala (required)
- Handling all hardware related issue through call or mail and Assigning calls to the Engineer.
- Taking calls from User regarding their network issues.
- Preparing Daily pending call report.
- Preparing Daily Call Analysis Report.
- Working in Excel/ call logging software
- Coordination with Vendors
- Co-ordinating with Service Providers to get the network issue resolved.
**Salary**: ₹8,000 - ₹5,000 per month
Pay: ,086.00 - ,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Day shift
Work Days:
- Monday to Friday
Application Question(s):
- Are you ok with the budget ? -15k In-hand
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Location**:
- Kochi, Kerala (required)
This advertiser has chosen not to accept applicants from your region.
1
IT Help Desk /Technical Help Desk
Bhopal, Madhya Pradesh
Qtek Systems
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
This advertiser has chosen not to accept applicants from your region.
2
IT Help Desk /Technical Help Desk
Qtek Systems
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
This advertiser has chosen not to accept applicants from your region.
3
Manager - Help Desk
Pondicherry, Pondicherry
Eaton Corporation
Posted today
Job Viewed
Job Description
**What you'll do:**
We at Eaton are scaling from customer satisfaction to customer delight through our own expert services operations team & a huge network of trusted Authorised Service Partners(ASPs) spread all across India. Along with service operations team, our 24/7 Service Helpdesk play a pivotal role in our goal to achieve customer delight.
The Manager - Help Desk role is crucial for driving service excellence, continuous improvement, customer satisfaction, and operational innovation.He/She would be overseeing the daily operations of the Help Desk, ensuring efficient and high-quality support services. This role involves managing a team, coordinating with other departments, and maintaining service standards to meet organizational goals.
The responsibilities include:
- Driving day-to-day helpdesk operations, leading a team of customer care agents, ensuring on-call availability.
- Propose AI-based solutions using advanced Salesforce functionalities like chatbots, case routing, and knowledge base optimization to reduce customer wait times, increase call handling capacity, identify and resolve bottlenecks in approvals, and enhance overall team efficiency.
- Ensuring seamless coordination with the Field Services team and other cross-functional departments such as Supply Chain, Logistics, and Factory Operations.
- Prepare and manage shift schedules, work allocation, handovers, and inter-department coordination.
- Ensure prompt logging and response to inbound calls, PM, and breakdown calls in accordance with SLAs.
- Manage escalations and track customer feedback to ensure high service quality.
- Generate comprehensive daily, weekly, and monthly reports.
- Prepare case studies, maintain test reports of agents, and manage training programs and agent agreements.
- Conduct daily boot training sessions and regularly update training materials.
-Expand helpdesk capabilities to handle first-level critical calls.
Other Responsibilities:
- Collaborate with the SAP team to ensure quality standards in the APAC region.
- Manage Salesforce, Minimal Viable Products (MVP), app launches, and enhancements.
- Troubleshoot Salesforce issues and address concerns promptly.
- Handle reporting requests from various teams efficiently.
- Resolve technical issues and manage system enhancements.
- Participate in meetings with global teams to align on objectives and strategies.
- Manage PRM - Community Cloud and Complaint Management System.
- Serve as the BPO Single Point of Contact (SPOC) for India.
**Qualifications:**
+ Bachelors degree in any specialisation
+ Experience: Minimum of 12-15 years of total work experience, including 3-4 years in a Team Leader or Manager position.
**Skills:**
+ Team Management: Proven experience managing a team of 8-15 direct reports.
+ Language Skills: Proficient in English, both written and verbal.
+ People Management: Demonstrated expertise in managing and developing team members.
+ Project Management: Preferable experience in project management, showcasing the ability to oversee and coordinate projects effectively.
+ Communication: Strong leadership, communication, and organizational abilities.
+ Multitasking and Crisis Management: Proven capability to manage multiple tasks, meet deadlines, and handle crisis situations effectively.
+ Work Ethic and Growth Mindset: Demonstrates a superb work ethic and a strong growth mindset.
We at Eaton are scaling from customer satisfaction to customer delight through our own expert services operations team & a huge network of trusted Authorised Service Partners(ASPs) spread all across India. Along with service operations team, our 24/7 Service Helpdesk play a pivotal role in our goal to achieve customer delight.
The Manager - Help Desk role is crucial for driving service excellence, continuous improvement, customer satisfaction, and operational innovation.He/She would be overseeing the daily operations of the Help Desk, ensuring efficient and high-quality support services. This role involves managing a team, coordinating with other departments, and maintaining service standards to meet organizational goals.
The responsibilities include:
- Driving day-to-day helpdesk operations, leading a team of customer care agents, ensuring on-call availability.
- Propose AI-based solutions using advanced Salesforce functionalities like chatbots, case routing, and knowledge base optimization to reduce customer wait times, increase call handling capacity, identify and resolve bottlenecks in approvals, and enhance overall team efficiency.
- Ensuring seamless coordination with the Field Services team and other cross-functional departments such as Supply Chain, Logistics, and Factory Operations.
- Prepare and manage shift schedules, work allocation, handovers, and inter-department coordination.
- Ensure prompt logging and response to inbound calls, PM, and breakdown calls in accordance with SLAs.
- Manage escalations and track customer feedback to ensure high service quality.
- Generate comprehensive daily, weekly, and monthly reports.
- Prepare case studies, maintain test reports of agents, and manage training programs and agent agreements.
- Conduct daily boot training sessions and regularly update training materials.
-Expand helpdesk capabilities to handle first-level critical calls.
Other Responsibilities:
- Collaborate with the SAP team to ensure quality standards in the APAC region.
- Manage Salesforce, Minimal Viable Products (MVP), app launches, and enhancements.
- Troubleshoot Salesforce issues and address concerns promptly.
- Handle reporting requests from various teams efficiently.
- Resolve technical issues and manage system enhancements.
- Participate in meetings with global teams to align on objectives and strategies.
- Manage PRM - Community Cloud and Complaint Management System.
- Serve as the BPO Single Point of Contact (SPOC) for India.
**Qualifications:**
+ Bachelors degree in any specialisation
+ Experience: Minimum of 12-15 years of total work experience, including 3-4 years in a Team Leader or Manager position.
**Skills:**
+ Team Management: Proven experience managing a team of 8-15 direct reports.
+ Language Skills: Proficient in English, both written and verbal.
+ People Management: Demonstrated expertise in managing and developing team members.
+ Project Management: Preferable experience in project management, showcasing the ability to oversee and coordinate projects effectively.
+ Communication: Strong leadership, communication, and organizational abilities.
+ Multitasking and Crisis Management: Proven capability to manage multiple tasks, meet deadlines, and handle crisis situations effectively.
+ Work Ethic and Growth Mindset: Demonstrates a superb work ethic and a strong growth mindset.
This advertiser has chosen not to accept applicants from your region.
4
Help Desk Representative
Mumbai, Maharashtra
NCR Atleos
Posted 1 day ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
5
Manager - Help Desk
Pondicherry, Pondicherry
Eaton Corporation
Posted 1 day ago
Job Viewed
Job Description
**What you'll do:**
We at Eaton are scaling from customer satisfaction to customer delight through our own expert services operations team & a huge network of trusted Authorised Service Partners(ASPs) spread all across India. Along with service operations team, our 24/7 Service Helpdesk play a pivotal role in our goal to achieve customer delight.
The Manager - Help Desk role is crucial for driving service excellence, continuous improvement, customer satisfaction, and operational innovation.He/She would be overseeing the daily operations of the Help Desk, ensuring efficient and high-quality support services. This role involves managing a team, coordinating with other departments, and maintaining service standards to meet organizational goals.
The responsibilities include:
- Driving day-to-day helpdesk operations, leading a team of customer care agents, ensuring on-call availability.
- Propose AI-based solutions using advanced Salesforce functionalities like chatbots, case routing, and knowledge base optimization to reduce customer wait times, increase call handling capacity, identify and resolve bottlenecks in approvals, and enhance overall team efficiency.
- Ensuring seamless coordination with the Field Services team and other cross-functional departments such as Supply Chain, Logistics, and Factory Operations.
- Prepare and manage shift schedules, work allocation, handovers, and inter-department coordination.
- Ensure prompt logging and response to inbound calls, PM, and breakdown calls in accordance with SLAs.
- Manage escalations and track customer feedback to ensure high service quality.
- Generate comprehensive daily, weekly, and monthly reports.
- Prepare case studies, maintain test reports of agents, and manage training programs and agent agreements.
- Conduct daily boot training sessions and regularly update training materials.
-Expand helpdesk capabilities to handle first-level critical calls.
Other Responsibilities:
- Collaborate with the SAP team to ensure quality standards in the APAC region.
- Manage Salesforce, Minimal Viable Products (MVP), app launches, and enhancements.
- Troubleshoot Salesforce issues and address concerns promptly.
- Handle reporting requests from various teams efficiently.
- Resolve technical issues and manage system enhancements.
- Participate in meetings with global teams to align on objectives and strategies.
- Manage PRM - Community Cloud and Complaint Management System.
- Serve as the BPO Single Point of Contact (SPOC) for India.
**Qualifications:**
+ Bachelors degree in any specialisation
+ Experience: Minimum of 12-15 years of total work experience, including 3-4 years in a Team Leader or Manager position.
**Skills:**
+ Team Management: Proven experience managing a team of 8-15 direct reports.
+ Language Skills: Proficient in English, both written and verbal.
+ People Management: Demonstrated expertise in managing and developing team members.
+ Project Management: Preferable experience in project management, showcasing the ability to oversee and coordinate projects effectively.
+ Communication: Strong leadership, communication, and organizational abilities.
+ Multitasking and Crisis Management: Proven capability to manage multiple tasks, meet deadlines, and handle crisis situations effectively.
+ Work Ethic and Growth Mindset: Demonstrates a superb work ethic and a strong growth mindset.
We at Eaton are scaling from customer satisfaction to customer delight through our own expert services operations team & a huge network of trusted Authorised Service Partners(ASPs) spread all across India. Along with service operations team, our 24/7 Service Helpdesk play a pivotal role in our goal to achieve customer delight.
The Manager - Help Desk role is crucial for driving service excellence, continuous improvement, customer satisfaction, and operational innovation.He/She would be overseeing the daily operations of the Help Desk, ensuring efficient and high-quality support services. This role involves managing a team, coordinating with other departments, and maintaining service standards to meet organizational goals.
The responsibilities include:
- Driving day-to-day helpdesk operations, leading a team of customer care agents, ensuring on-call availability.
- Propose AI-based solutions using advanced Salesforce functionalities like chatbots, case routing, and knowledge base optimization to reduce customer wait times, increase call handling capacity, identify and resolve bottlenecks in approvals, and enhance overall team efficiency.
- Ensuring seamless coordination with the Field Services team and other cross-functional departments such as Supply Chain, Logistics, and Factory Operations.
- Prepare and manage shift schedules, work allocation, handovers, and inter-department coordination.
- Ensure prompt logging and response to inbound calls, PM, and breakdown calls in accordance with SLAs.
- Manage escalations and track customer feedback to ensure high service quality.
- Generate comprehensive daily, weekly, and monthly reports.
- Prepare case studies, maintain test reports of agents, and manage training programs and agent agreements.
- Conduct daily boot training sessions and regularly update training materials.
-Expand helpdesk capabilities to handle first-level critical calls.
Other Responsibilities:
- Collaborate with the SAP team to ensure quality standards in the APAC region.
- Manage Salesforce, Minimal Viable Products (MVP), app launches, and enhancements.
- Troubleshoot Salesforce issues and address concerns promptly.
- Handle reporting requests from various teams efficiently.
- Resolve technical issues and manage system enhancements.
- Participate in meetings with global teams to align on objectives and strategies.
- Manage PRM - Community Cloud and Complaint Management System.
- Serve as the BPO Single Point of Contact (SPOC) for India.
**Qualifications:**
+ Bachelors degree in any specialisation
+ Experience: Minimum of 12-15 years of total work experience, including 3-4 years in a Team Leader or Manager position.
**Skills:**
+ Team Management: Proven experience managing a team of 8-15 direct reports.
+ Language Skills: Proficient in English, both written and verbal.
+ People Management: Demonstrated expertise in managing and developing team members.
+ Project Management: Preferable experience in project management, showcasing the ability to oversee and coordinate projects effectively.
+ Communication: Strong leadership, communication, and organizational abilities.
+ Multitasking and Crisis Management: Proven capability to manage multiple tasks, meet deadlines, and handle crisis situations effectively.
+ Work Ethic and Growth Mindset: Demonstrates a superb work ethic and a strong growth mindset.
This advertiser has chosen not to accept applicants from your region.
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6
Help Desk Excecutive
Thiruvananthapuram, Kerala
CONNECTING 2 WORK
Posted today
Job Viewed
Job Description
Job Description
We are looking for a Help Desk Excecutive
Help Desk Excecutive *who can work in night shifts , like a customer support in call centers.(only male resource)
Responsibilities and Duties
Help Desk Excecutive serve primarily to address technical issues relating to software implementation, function and upgrades.
They resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue.
He should be able work in night shifts
Duties include
answering calls, emails and chat & log support tickets.
Required Experience and Qualifications
Good communication skill and basic computer knowledge required
Any Graduation
Apply here
This advertiser has chosen not to accept applicants from your region.
7