58 User Assistance jobs in India
END user support
Posted 5 days ago
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Job Description
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
Job Title: END user support
Role Overview
The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects and software delivery. The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.
Responsibilities
• Analyses and resolves information system issues related to the desktop computing environment,
• network applications, production applications, and hardware.
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
• Local asset management.
• Support and assist users with JML (Joiner, mover leaver) process
• Support and maintain local conference and meeting room equipment
• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
• resolved to agreed targets as defined in the Service Level Agreement (SLAs).
• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
• Manage calls with 3rd party suppliers where necessary through to closure
• Escalate calls where necessary to the support manager, report on status of outstanding calls
• Builds relationships with other international support teams to create a cohesive support team
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
• Consult with local business and senior leadership to evaluate support requirements and execution planning.
• Drive local optimization efforts by identifying service issues and implementing improvements by
• automation, self-service and other measures.
• Drive technology adoption of end user services related applications and systems
• Support Audits related activities alongside other tech functions and business.
• Technical support for local applications where applicable alongside other tech or business teams Technical Expertise
Candidate Profile
Professional Skills:
• Excellent technical knowledge in all key areas of EUS technologies, e.g.
• Windows and Mac OS
• Microsoft Office 2016, Office 365 & Teams
• iOS and Android devices
• Hardware and Peripherals
• Mobile devices
• Skills about
• Call Management Systems, especially Service Now
• Teams conferencing and enterprise voice
• Audio visual systems (TV/Projector systems) and conference technology
• SCCM
• Basic Network Skills
• ITIL certified
• Experience in working in an international environment
Personal Skills:
• Ability to communicate effectively with members of the support team, customers and 3rd parties
• Ambitious and articulate with a desire to progress their career
• Excellent customer service skills
• Well, presented
• Ability to stay calm under pressure, Organized approach to work
• Ability to manage multiple tasks at the same time
• Positive and adaptable attitude, Collaborative workstyle
• English Language Skill
End User Support Specialist
Posted 5 days ago
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Job Description
The End User Support Specialist (L2) acts as the primary escalation point for the L1 support team and resolves advanced technical incidents related to user access rights, business applications, network connectivity, and end-user devices . This role ensures high-quality service delivery by owning escalated tickets, performing in-depth troubleshooting, and ensuring timely resolution in line with SLAs.
Key Responsibilities
- Act as a L2 escalation contact for all technical incidents unresolved by L1 (access, application, network, and device-related).
- Troubleshoot and resolve Active Directory/user account access issues, application errors, VPN/Wi-Fi/Network issues, and desktop/laptop hardware or OS incidents .
- Handle permissions, group access, mailbox rights, shared folder access , and related escalation requests.
- Support enterprise and business applications , including authentication, client configuration, and functional issue escalation.
- Perform advanced diagnostics for network-related user issues such as VPN drops, proxy restrictions, IP conflicts, and printer/network mapping failures.
- Ensure accurate ticket documentation, SLA compliance, and end-to-end case ownership .
- Communicate effectively with users and ensure clear resolution follow-up until closure.
- Contribute to knowledge base articles, standard troubleshooting flows, and escalation guidelines .
Technical Skillset
- 8 plus years in Service Desk / Technical Support with escalation handling experience.
- Proven ability to manage multi-domain end-user incidents (access, device, network, application) at the L2 level.
- Strong understanding of user access management, Active Directory, MFA, and permission structures .
- Proficiency in troubleshooting Windows/Mac OS, enterprise applications (Outlook, Office 365, VPN clients), and device configurations .
- ITIL Foundation preferred.
- Additional certifications like CompTIA A+, Network+, MCP, or equivalent are an advantage.
- Working knowledge of network fundamentals (DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting).
- Experience with ITSM/ticketing systems (ServiceNow or equivalent) and escalation workflows.
- Note: On-site ( Bengaluru office) opportunity, no remote work allowed for the role.
End User Support Specialist
Posted 5 days ago
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Job Description
About TELUS Digital:
TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centres across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands
from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
We have an opening for a Senior End-User Computing Specialist at Telus Digital, Gandhinagar , Gujarat. Please find below the key responsibilities, qualifications, and expectations for this role. We believe your background and experience align well with what we're looking for, and we'd love for you to review it in detail.
Position Overview:
The EUC Support Specialist is responsible for providing first-line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards.
Job Description:
Role: Sr. End User Computing Specialist
Work Location: Gift City, Gandhinagar
Working Mode: 5 days, Work from the office
Shift Timings: Rotational Flexible Shift (including Night shift)
Roles and Responsibilities:
- This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organisation.
- Provide technical support to the various technological platforms of the company (hardware, software) and implement security policies, ensuring connectivity systems, patching, coordinating and monitoring the implementation of best practices and supporting projects, support the area of technology in the development and operation of accounts, among others
- Physical and Remote Support
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Respond to inquiries from internal clients and help them resolve any hardware or software issues
- problems.
- Support users in the use of computer equipment by providing necessary training and advice.
- To perform changes on distro lists and organisational units within G Suite
- To complete updates, patches, and software deployments.
- To perform VLAN Changes
- Serve as the main POC for any IT-related activities happening in the site or sites under their scope
- Keep adequate IT Asset management controls for the assets under their responsibility.
Associate End User Support Technician
Posted 2 days ago
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Job Description
**About Us (Ensono)**
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you're continuously innovating - doing more with less while remaining secure. And that's just the beginning.
**Job Description End User Support Technician**
Ensono's mission is to deliver technology solutions that enable our clients to be great at what they do. We're trusted by some of the world's most successful companies because we deliver complete hybrid IT solutions and governance customized to each client's IT journey. Our solutions address clients' current needs and help them to adapt to the ever-changing demands of tomorrow.
About the role and what you'll be doing:
The End User Support technician will be responsible for provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well. A key element in this role is having in-depth knowledge of computer systems and common issues to promptly address all user concerns. Success in this role is demonstrated by providing clear technical support and swiftly resolving desktop issues.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.
Requirement & Qualifications:
+ Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience.
+ IT Industry Certifications are a plus (Okta, O365, MCSE.)
+ Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals.
+ Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
+ Managing and maintaining ticket SLA's & driving First Call Resolution.
+ OS installation / Configuration / Troubleshooting for all desktops and laptops.
+ In addition to the Hardware, there is ownership in application support on those machines.
+ Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk.
+ The support also covers conference rooms for all of the Audio video equipment which includes projectors & video conference equipment.
+ First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management.
+ Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered.
+ Installing and upgrading Operating Systems and Computer software.
+ Troubleshooting Networking and connection issues as and when required.
+ Proficient knowledge of antivirus software.
+ Good written and verbal communication skills
+ Excellent written and verbal communication skills.
+ Proficient in computer operating systems such as Mac, Linux, and Windows
+ Exceptional time-management and multitasking abilities
+ Strong problem-solving and interpersonal skills
JR
Technical Writer
Posted 2 days ago
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Job Description
Amazon Business is seeking a results-driven, nimble, and customer-obsessed technical writer to define Integration content. Our documentation team plays a vital role in providing thought leadership internally to protect and improve Developer Success. In this role, you will have the opportunity to make a difference by working with a terrific technical team to advocate for the needs of developers, explore innovative solutions to the complex issues developers face, and deliver high-quality technical documentation.
The ideal candidate has excellent communication skills and a technical background that enables them to collaborate effectively with Software Engineers, Solutions Architects, Product Managers, and Technical Program Managers while delivering high-quality technical documentation.
Basic Qualifications
- 3+ years of designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals experience
- Bachelor's degree in Computer Science, English, Technical Writing, or a related field
- Experience in designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals
- Experience with cloud computing or web services or related areas
- Experience with XML-based publishing systems
- Experience working directly with engineering teams on a product for a technical audience, such as developers, DevOps, IT professionals, engineers or scientists
Preferred Qualifications
- Experience using and following a style guide
- Experience using content publishing tools to write, format, manage, and publish technical content on the web
- Experience working with Agile project management methodologies
- Experience working with Git or an equivalent distributed version control system
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Technical Writer
Posted 2 days ago
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Job Description
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
The global Documentation Department houses and maintains literature including approx. 8000 active installation instructions, test reports, technical drawings, data sheets, kit content lists, etc. We are currently seeking a team member who will be in charge of producing foreign language documents in our content management system Schema ST4, an XML-based authoring system. The new team member will also support in migrating existing documents to Schema ST4 and producing instructions in Adobe InDesign. While the work place is at our Whitefield offices in Bangalore, the successful applicant will report to the global Manager of the Technical Documentation Department in Germany and partner with our Documentation and Manufacturing Team in Poland, the global Product Managers, Engineers and Sales Teams. The role includes working on XML files to produce translations and making sure foreign language documents are available when needed and properly maintained in line with the EN master document. Maintaining existing repositories and registers as well as keeping a term base will be part of the daily business. The team member will work with our global teams to work on foreign language documents.
**Job Requirements**
+ Working on English documents to produce translations to foreign languages
+ Editing installation instructions in Schema ST4
+ Handling text in XML formatting and adding translations
+ Building multi-language glossary and database
+ Working with our technical staff in the framework of translating documents
+ Keeping a record of translated files in our existing register
+ Assist in editing documents in Adobe InDesign
+ Supporting with mass changes
**What your background should look like**
+ Technical or commercial diploma or certificate, OR Bachelor's degree in technical or commercial subject plus >3 years of proven job experience in technical documentation environment
+ Organized, methodical and self-motivated individual with the ability to work accurately also under time pressure
+ Fluent in English speaking and writing
+ Experience with DTP software, such as Adobe InDesign, Acrobat, Adobe Illustrator and MS Office
+ Experience in Content Management Systems and XML is a must
**COMPETENCIES**
+ Passion for structured and accurate way of working is a must
+ Problem solving and willing to work on urgent tasks and trouble shoot when required
+ Good communication skills facilitating collaboration within the Documentation team, Product Managers and Sales teams
+ Patience as well as high pressure resilience when working with our internal customers
+ Strong customer service mindset
+ Happy to work in a team
+ Affinity for technical information and content
+ Mindset for digital transformatio
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Bangalore, KA, IN,
City: Bangalore
State: KA
Country/Region: IN
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Sales & Marketing
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
Technical Writer
Posted 2 days ago
Job Viewed
Job Description
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries.
**Reference number**
**Job details**
**Domain**
Production
**Job field / Job profile**
Customer services and support - Technical documentation management
**Job title**
Technical Writer
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
Creation and revision of technical documentation like CMM, CRM, SB, SIL etc.
Candidate must be well versed with aerospace technical publication standards like iSpec2200, S1000D
Candidate must be able to clearly read engineering drawings, test procedures instructions, BOM
Candidate will work with the other members of the technical publications team based on priority and requests adhering to specific customer standards in addition to the aerospace industry standards.
Candidate should be flexible, must be willing to work under pressure during critical requirements and suggest improvements to the current process.
**Candidate skills & requirements**
Aerospace technical publication standards like ATA100, iSpec2200 and S1000D, Airbus writing rules and standards
Tools like Arobortext Editor, XML editors
Ability to read engineering inputs like drawings, 3D models, test specifications
Ability to ask precise technical queries, on time and adhere to the schedule defined
**Job location**
**Job location**
Asia, India
**City (-ies)**
Bangalore
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 3 years
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Technical Writer
Posted 2 days ago
Job Viewed
Job Description
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries.
**Reference number**
**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
Customer services and support - Technical documentation management
**Job title**
Technical Writer
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
Creation and revision of technical documentation like CMM, CRM, SB, SIL etc.
Candidate must be well versed with aerospace technical publication standards like iSpec2200, S1000D
Candidate must be able to clearly read engineering drawings, test procedures instructions, BOM
Candidate will work with the other members of the technical publications team based on priority and requests adhering to specific customer standards in addition to the aerospace industry standards.
Candidate should be flexible, must be willing to work under pressure during critical requirements and suggest improvements to the current process.
**Candidate skills & requirements**
Aerospace technical publication standards like ATA100, iSpec2200 and S1000D, Airbus writing rules and standards
Tools like Arobortext Editor, XML editors
Ability to read engineering inputs like drawings, 3D models, test specifications
Ability to ask precise technical queries, on time and adhere to the schedule defined
**Job location**
**Job location**
Asia, India
**City (-ies)**
Bangalore
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 3 years
Technical writer
Posted 2 days ago
Job Viewed
Job Description
+ Develop, maintain, and update operator manuals and instruction sheets for Professional Tools products.
+ Format documents and create artwork using Adobe tools (Illustrator, InDesign, Photoshop).
+ Design and update product warning labels and markings.
+ Ensure compliance with internal and external standards (ANSI, UL, ISO, UL/IEC 62841, UL/IEC 60335).
+ Interpret product functionality and risk without direct access to physical products.
+ Collaborate with cross-functional teams including Product Design, Manufacturing, Marketing, and Service across global locations.
+ Gather technical content from various sources such as existing manuals, product drawings, and standards.
+ Maintain consistency in terminology, formatting, and structure across all documentation.
+ Support Product Environmental Compliance (PEC) by creating and updating documents like Prop 65, REACH, RoHS, and SDS files.
+ Assist in regulatory documentation including Technical Files and certification markings (CE, RCM).
+ Continuously explore new tools and practices to enhance documentation quality.
+ Adhere to and document internal documentation standards.
**Who You Are:**
Emerson's global Professional Tools business offers the broadest portfolio of reliable tools, connected equipment and software technologies for those working in mechanical, electrical and plumbing trades. This role is responsible for content writing, artwork creation, and material compliance of user documents for low-risk use of these products.
**For This Role, You Will Need:**
+ Bachelor's degree with Science or Engineering background.
+ 3 to 5 years of experience in technical writing, preferably in a product-based environment.
+ Proficiency in Adobe Acrobat tools (Illustrator, InDesign, Photoshop) and Microsoft Office Suite.
+ Preferred Familiarity with CAD tools (SolidWorks or Solid Edge).
+ Experience with Product Environmental Compliance (PEC) documentation.
+ Strong writing and editing skills tailored for a global audience.
+ Strong communication skills and ability to convey complex information clearly.
+ Ability to interpret engineering drawings and technical data.
+ Self-motivated, detail-oriented, and results-driven
**Preferred Qualifications that Set You Apart:**
+ Bachelor's degree in Mechanical or Electrical Engineering will be preferred.
+ Post graduate Diploma in technical writing will be added advantage.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Technical Writer
Posted 2 days ago
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Job Description
We're hiring: Technical Writer – Enterprise Software
We are looking for a technical writer with a strong background in enterprise software .
Are you great at making complex tech easy to understand? We're looking for a Technical Writer with a strong background in enterprise software to help us craft clear, user-friendly documentation that empowers our users and supports our product teams.
What you’ll do:
- Create and maintain high-quality user guides, manuals, and technical documentation for enterprise software products
- Break down complex technical concepts into content that’s easy to follow
- Collaborate with product managers, engineers, and customer teams to gather information and align on documentation needs
- Interact with enterprise customers to understand real-world use cases and tailor content accordingly
What you bring:
- Experience writing for enterprise software or SaaS platforms
- Strong communication skills – written and verbal
- Ability to grasp and explain complex workflows clearly
- A collaborative mindset and attention to detail
- Bachelor’s degree or equivalent experience in a related field