1,117 User Assistance jobs in India

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

In SAP, Technical Writers are called User Assistance Developers, because that’s what you do – you assist the users of our software. 

In a nutshell, your job as a Technical Writer (User Assistance Developer) will be to understand how the software works, become familiar with different types of consumers of documentation, defined as SAP personas, and then formulate complex technical information into user-friendly documentation. 

The Role: 

Technical Writers in SAP S/4HANA Public Cloud teams work with developers and product owners on defining what information needs to be passed on to users, to ensure that they can fully leverage the software for their business needs. Once you’ve gathered the information, you’ll formulate it in English in different formats (as a release notes announcement or a detailed instruction). After the information has reached the users, your job will be to listen to their feedback and see what can be improved.

Additionally, you will participate in shaping the UI and UX of the team by defining labels, informational messages, and other in-app text. 

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

What you bring:

Additional skills required for the role: Familiarity with the agile methodology. Understanding software development processes. Experience with writing in-app text (labels, button names, tooltips, messages, etc.). The ability to formulate a text for different types of users. 

Meet your team:

The Product Services UA team is based out of Bangalore and supports the development teams in Public Cloud ERP. We support different LOB’s in Public Cloud like Operational Manufacturing, EPPM, Q2C, Transportation Management, and Tools and Delivery.

The User Assistance team creates a knowledge powerhouse to address the growing market, by centralizing user assistance and translation to innovate and reimagine a consistent public cloud end-to-end experience for our customers and users.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

  We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

In SAP, Technical Writers are called User Assistance Developers, because that’s what you do – you assist the users of our software. 

In a nutshell, your job as a Technical Writer (User Assistance Developer) will be to understand how the software works, become familiar with different types of consumers of documentation, defined as SAP personas, and then formulate complex technical information into user-friendly documentation. 

The Role: 

Technical Writers in SAP S/4HANA Public Cloud teams work with developers and product owners on defining what information needs to be passed on to users, to ensure that they can fully leverage the software for their business needs. Once you’ve gathered the information, you’ll formulate it in English in different formats (as a release notes announcement or a detailed instruction). After the information has reached the users, your job will be to listen to their feedback and see what can be improved.  

Additionally, you will participate in shaping the UI and UX of the team by defining labels, informational messages, and other in-app text. 

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

•  Degree in Technical Writing, IT, Business Studies or a related subject or, alternatively, a language-based university degree
•  Excellent written and spoken skills in English. 
•  Outstanding communication, writing, and grammar skills.
•  Ability to work to deadlines, deliver on time, and ensure high quality
•  Interest in software development.  Self-motivated team player
•  Willingness to acquire comprehensive product knowledge and learn new skills
•  Knowledge of Content Management Systems (DITA) is a plus

What you bring:

• Around  5-8  years  of experience in technical writing, content writing, or journalism. 
• The ability to synthesize technical information into a user-friendly written text. 
• Excellent knowledge of English grammar and vocabulary (focus on software terminology). 
• Technical abilities: 

• The ability to manually test software to understand the behavior to be documented. 
• Willingness to learn to use highly configurable software and understand its complexities. 
• The ability to differentiate backend from frontend processes. 

Additional skills required for the role: Familiarity with the agile methodology. Understanding software development processes. Experience with writing in-app text (labels, button names, tooltips, messages, etc.). The ability to formulate a text for different types of users. 

Meet your team:

The Product Services UA team is based out of Bangalore and supports the development teams in Public Cloud ERP. We support different LOB’s in Public Cloud like Operational Manufacturing, EPPM, Q2C, Transportation Management, and Tools and Delivery.

The User Assistance team creates a knowledge powerhouse to address the growing market, by centralizing user assistance and translation to innovate and reimagine a consistent public cloud end-to-end experience for our customers and users.

#SAPReturnshipIndiaCareers 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.  At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414952  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

We are looking for an experienced 4-7 years and detail-oriented Content Designer who will craft user-centric help documentation, in-product contextual onboarding and continued learning experiences for the SAP Integration Suite. 

Key Responsibilities:

What you bring

Meet your Team

The BTPX ADAI Integration Suite design team consists of UX Designers and UA Developers who are deeply passionate about crafting exceptional user experiences for our Integration Suite users through user oriented interaction design and content design.

#UXT2

#SAPBTPXDCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Who You Are

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

What you will do

Technical Consulting

What will you do-Continued

Geoscience Application Training Development and Delivery

Geoscience Tech Set Evaluation and Implementation

Technical Engagement

About You

Skills and Qualifications

Personal Skills:

Technical Skills:

Preferred Qualifications/ Experience

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: 

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

Stay connected with us

EEO Statement

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Responsibilities:

Who You Are

Requirements:

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.