902 User Assistance jobs in India

  We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

In SAP, Technical Writers are called User Assistance Developers, because that’s what you do – you assist the users of our software. 

In a nutshell, your job as a Technical Writer (User Assistance Developer) will be to understand how the software works, become familiar with different types of consumers of documentation, defined as SAP personas, and then formulate complex technical information into user-friendly documentation. 

The Role: 

Technical Writers in SAP S/4HANA Public Cloud teams work with developers and product owners on defining what information needs to be passed on to users, to ensure that they can fully leverage the software for their business needs. Once you’ve gathered the information, you’ll formulate it in English in different formats (as a release notes announcement or a detailed instruction). After the information has reached the users, your job will be to listen to their feedback and see what can be improved.  

Additionally, you will participate in shaping the UI and UX of the team by defining labels, informational messages, and other in-app text. 

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

•  Degree in Technical Writing, IT, Business Studies or a related subject or, alternatively, a language-based university degree
•  Excellent written and spoken skills in English. 
•  Outstanding communication, writing, and grammar skills.
•  Ability to work to deadlines, deliver on time, and ensure high quality
•  Interest in software development.  Self-motivated team player
•  Willingness to acquire comprehensive product knowledge and learn new skills
•  Knowledge of Content Management Systems (DITA) is a plus

What you bring:

• Around  5-8  years  of experience in technical writing, content writing, or journalism. 
• The ability to synthesize technical information into a user-friendly written text. 
• Excellent knowledge of English grammar and vocabulary (focus on software terminology). 
• Technical abilities: 

• The ability to manually test software to understand the behavior to be documented. 
• Willingness to learn to use highly configurable software and understand its complexities. 
• The ability to differentiate backend from frontend processes. 

Additional skills required for the role: Familiarity with the agile methodology. Understanding software development processes. Experience with writing in-app text (labels, button names, tooltips, messages, etc.). The ability to formulate a text for different types of users. 

Meet your team:

The Product Services UA team is based out of Bangalore and supports the development teams in Public Cloud ERP. We support different LOB’s in Public Cloud like Operational Manufacturing, EPPM, Q2C, Transportation Management, and Tools and Delivery.

The User Assistance team creates a knowledge powerhouse to address the growing market, by centralizing user assistance and translation to innovate and reimagine a consistent public cloud end-to-end experience for our customers and users.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.  At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414952  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:

In SAP, Technical Writers are called User Assistance Developers, because that’s what you do – you assist the users of our software. 

In a nutshell, your job as a Technical Writer (User Assistance Developer) will be to understand how the software works, become familiar with different types of consumers of documentation, defined as SAP personas, and then formulate complex technical information into user-friendly documentation. 

The Role: 

Technical Writers in SAP S/4HANA Public Cloud teams work with developers and product owners on defining what information needs to be passed on to users, to ensure that they can fully leverage the software for their business needs. Once you’ve gathered the information, you’ll formulate it in English in different formats (as a release notes announcement or a detailed instruction). After the information has reached the users, your job will be to listen to their feedback and see what can be improved.

Additionally, you will participate in shaping the UI and UX of the team by defining labels, informational messages, and other in-app text. 

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

What you bring:

Additional skills required for the role: Familiarity with the agile methodology. Understanding software development processes. Experience with writing in-app text (labels, button names, tooltips, messages, etc.). The ability to formulate a text for different types of users. 

Meet your team:

The Product Services UA team is based out of Bangalore and supports the development teams in Public Cloud ERP. We support different LOB’s in Public Cloud like Operational Manufacturing, EPPM, Q2C, Transportation Management, and Tools and Delivery.

The User Assistance team creates a knowledge powerhouse to address the growing market, by centralizing user assistance and translation to innovate and reimagine a consistent public cloud end-to-end experience for our customers and users.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

What you will do

Technical Consulting

What will you do-Continued

Geoscience Application Training Development and Delivery

Geoscience Tech Set Evaluation and Implementation

Technical Engagement

About You

Skills and Qualifications

Personal Skills:

Technical Skills:

Preferred Qualifications/ Experience

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: 

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

Stay connected with us

EEO Statement

About us

At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. 

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why  and how we can work together .

ExxonMobil’s affiliates in India

ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.

ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.

ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.

The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe.

ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.

To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India .

What role you will play in our team

We are seeking dynamic, creative and resourceful candidates for ExxonMobil's Bengaluru, India location to provide guidance and assistance in the effective use of geoscience technology, promotes effective and efficient workflows using the appropriate technology and facilitates the delivery of technology to the geoscience community.  The User Support Geoscientist works closely with the geoscience community, commonly acting as a liaison between the business and the broader EMIT organization. The USG also works with software vendors and Portfolio Managers on the direction and commercialization of new technology.

Job location is based out of Bangalore, Karnataka

What you will do

Technical Consulting 

• Advise and promote the effective usage of geoscience technology to support business workflows and best practices
• Collaborate with the Geoscience communities and Portfolio Advisors to develop technical application workflows to facilitate work processes and foster technology uptake
• Develop a deep understanding of the business objectives, and be able to respond with the appropriate technology guidance
• Resolve and / or coordinate the resolution of geoscience application issues and enhancements with appropriate internal organizations or vendors
• Provide geoscience expertise and workflow knowledge to the EMIT organization to assist in understanding business needs, specifications, priorities, strategies, and technical issues
• Advise and consult with geoscience community and data management organization with regard to data, databases, data flows, and data tools

What will you do-Continued

Geoscience Application Training Development and Delivery

• Develop and / or deliver formal and informal technical training for the geoscience community

Geoscience Tech Set Evaluation and Implementation

• Participate in the identification and evaluation of new geoscience technology
• Participate in the implementation of new/upgraded geoscience technology

Technical Engagement 

• Actively seek opportunities to leverage technical computing expertise to create geoscience work products aligned with geoscience project goals
• Actively participate in Geoscience communities
• Collaborate with the business, through flexible staffing opportunities, to meet local business needs and to achieve global impact
• Evaluate business workflows and seek opportunities to optimize efficiency and effectiveness through scripting and automation
• Innovate leading-edge geoscience computing solutions to create competitive advantage

About You

Skills and Qualifications

• Master’s degree or equivalent in Geology, Geophysics, or other Geoscience sub-discipline
• Minimum 5 years of experience supporting business workflows of Geoscience technology

Personal Skills:

• Excellent interpersonal skills
• Excellent problem solving and deductive reasoning skills
• Ability to correctly prioritize activities and manage time
• Ability to rapidly learn new technology
• Ability to mentor and teach others
• Ability to influence without authority
• Ability to rapidly build a network of contacts

Technical Skills:

• In-depth understanding of Geoscience generalist applications, workflows, data, and technology
• Understanding of Geoscience specialist applications, workflows, data, and technology
• Understanding of the Petroleum Industry
• Ability to utilize and develop macros, scripts, and application workflow editors to automate and optimize geoscience workflows

Preferred Qualifications/ Experience

• Experience with major third-party geoscience applications, including Petrel and RokDoc
• Proficiency in English, strong interpersonal & communication skills.

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: 

• Competitive compensation 
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits 
• Retirement benefits 
• Global networking & cross-functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

Stay connected with us

• Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India .
• Follow us on LinkedIn and Instagram
• Like us on  Facebook
• Subscribe our channel at YouTube

EEO Statement

ExxonMobil is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.

Business solicitation and recruiting scams

ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. 

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

SN Required Information Details

1 Role** End User Computing

2 Required Technical Skill Set** 4+ years of experience in End User Support

At least 4 years of previous IT End User Support · Proficient in English communication and should have experience supporting end users remotely through remote connecting tool · Should have expertise in Windows, Macbooks and associate’s tools like Intune, Jamf, Bonger, ‘Team Viewer’, TANIUM etc. · Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely · Work experience in ITSM ticketing tool like Cherwell, tracking and closure · Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling · Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset · Exposure in remote connecting tool , Application packaging · L2 Level Desktop Troubleshooting Experience on Hardware and Software · Strong knowledge of Microsoft based operating systems (Windows 10, 11) · Microsoft based Office 365 applications , Macbooks · Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) · Look out for areas of improvement to help enhance user experience from desktop support perspective. · Should be flexible to work in any shifts/Weekends · Knowledge on Customer satisfaction and handing customer experience · Should have experience in installing approved software remotely

We want to shape the future with vision and innovation. Be part of it and develop your full potential!

As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 16,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers.

Would you like to take the next step in your career and be part of our highly qualified team?

Are you ready to break new ground?

Job Title: End User Support Engineer

Department: IT Support

Experience: 1 to 2 Years

Job Location: Hyderabad/ Bangalore / Pune

Mode of Work: Work from office.

Job Summary:

The End User Support Engineer is responsible for delivering first and second-level technical support to end users across the organization. This role includes managing and resolving incidents and service requests related to desktops, laptops, mobile devices, printers, and other peripheral hardware, as well as standard software and operating systems. The role demands strong technical troubleshooting skills, excellent customer service, presentability and the ability to work both independently and collaboratively within a dynamic IT environment.

Key Responsibilities:

• Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals, ensuring minimal downtime for users.
• Install, configure, and maintain Windows and macOS operating systems and standard business applications (e.g., MS Office, Zoom, VPN, antivirus, etc.).
• Diagnose and resolve hardware and software issues in-person and through remote support tools.
• Handle incident and service request tickets via the ITSM/ticketing system, emails, or calls with prompt and professional communication.
• Assist with employee onboarding and offboarding processes, including user account setup, access provisioning, and device assignment/collection.
• Ensure all support activities are well-documented, with accurate logging of issues and resolution steps in the ticketing system.
• Monitor and maintain system health, ensuring compliance with IT security policies and best practices.
• Understanding of IT Security Policies or Procedures.
• Perform basic troubleshooting for network connectivity issues, including LAN, Wi-Fi, and VPN access.
• Collaborate with IT team members for escalation and resolution of complex or high-priority issues.
• Maintain and update the inventory of IT assets, and coordinate replacements, upgrades, or repairs as needed.
• Support periodic IT audits by ensuring systems and assets are properly tagged, documented, and compliant.
• Educate end users on best practices and promote self-service resources where appropriate.
• Participate in IT projects, rollouts, and system upgrades as required.
• Prepare Reports as needed.
• Keep Assets Management updated to keep IT Stock Accurate & perform physical verification.

Qualifications :

• Diploma or bachelor’s degree in information technology, Computer Science, or related field.
• Min 4 years of experience in a similar end-user support
• Proficiency with Windows, macOS, Microsoft 365 suite, and common enterprise tools.
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, SCCM, etc.).
• Strong understanding of ITIL processes (Incident, Request, Asset Management).
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN).
• Excellent problem-solving, communication, and interpersonal skills.
• Presentable and ability to communicate well with Managers.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Preferred Certifications (Nice to Have):

• ITIL Foundation Certification