8,173 User Support jobs in India

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management: Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.

For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.

We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.

Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.

By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.

This keeps us nimble, ahead of the competition, and on top of our industry.

Our continued success begins with you.

Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting us at

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GVK Emergency Management and Research Institute (GVK EMRI) is seeking a proactive and customer-oriented Help Desk Support Executive to join our team. This non-technical support role is ideal for individuals with strong communication skills and a customer-first approach, who can efficiently handle queries, follow-ups, and service requests from internal teams or external clients.

Role & Responsibilities:

• Handle queries , follow-ups, and service requests from internal teams or external clients.
• Provide efficient and customer-oriented support.
• Maintain strong communication with all stakeholders.
• Ensure timely resolution of requests.

Preferred Candidate Profile:

• Education: Any Graduate (B.A., B.Com., B.Sc., BBA, etc.)
• Experience: Minimum 1 year of experience in a help desk, customer service, or coordination role.
• Typing Speed: Minimum 20 WPM.
• Good communication skills in both Hindi and English.
• Basic computer knowledge (MS Office, email, data entry).
• Strong interpersonal and time-management skills.

Time and Venue

• 4th July - 7th July , 9.30 AM - 5.30 PM
• state command centre, badhbadha road, shastri nagar, bhopal. (View on map)
• Contact - chaitanya (   )

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Description – IT Helpdesk Support Engineer

Experience: 3-6 years

Job location: Bengaluru/Chennai/Pune

• User onboarding & offboarding management
• Ensure asset readiness by installing operating systems via SCCM and basic software installation
• Ensure the checklist is followed and confirm the system is hardened
• Handling of L1 & L2 tickets within the targeted SLA
• Configuring customer-specific tools and accesses
• Troubleshooting and fixing HW & SW related issues by coordinating with vendors if required
• Upgradation of HW & SW when required
• User data backup
• Performing periodic audits for HW & SW assets
• Network printer installation and troubleshooting
• Asset tracking and managing the asset inventory
• Management of asset life cycle
• Ticket management in ITSM ticketing tool based on ITIL standards
• Troubleshooting non-compliant systems of SCCM, In-tune, Endpoint & patch
• Ensuring IT asset segregation on a project-wise basis
• Installation of operating systems, hardware, and software
• Adherence to IT&IS policies and processes
• Basic troubleshooting of IT software & hardware
• Learning and troubleshooting new tools and services
• Understanding user problems and resolving issues within the defined SLA
• Ready to adopt any new technology
• Asset inventory management
• Ensuring IT asset segregation on a project-wise basis
• Knowledge of MS Office, power BI, MIS reporting.
• Knowledge of SOP preparation.

Interested candidates, please share profiles to

Job Description – IT Helpdesk Support Engineer

Experience: 3-6 years

Job location: Bengaluru/Chennai/Pune

• User onboarding & offboarding management
• Ensure asset readiness by installing operating systems via SCCM and basic software installation
• Ensure the checklist is followed and confirm the system is hardened
• Handling of L1 & L2 tickets within the targeted SLA
• Configuring customer-specific tools and accesses
• Troubleshooting and fixing HW & SW related issues by coordinating with vendors if required
• Upgradation of HW & SW when required
• User data backup
• Performing periodic audits for HW & SW assets
• Network printer installation and troubleshooting
• Asset tracking and managing the asset inventory
• Management of asset life cycle
• Ticket management in ITSM ticketing tool based on ITIL standards
• Troubleshooting non-compliant systems of SCCM, In-tune, Endpoint & patch
• Ensuring IT asset segregation on a project-wise basis
• Installation of operating systems, hardware, and software
• Adherence to IT&IS policies and processes
• Basic troubleshooting of IT software & hardware
• Learning and troubleshooting new tools and services
• Understanding user problems and resolving issues within the defined SLA
• Ready to adopt any new technology
• Asset inventory management
• Ensuring IT asset segregation on a project-wise basis
• Knowledge of MS Office, power BI, MIS reporting.
• Knowledge of SOP preparation.

Interested candidates, please share profiles to