260 User Feedback jobs in India

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan-India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Responsibilities:

• Lead and mentor a team of user researchers providing technical guidance, process improvement feedback, and career growth feedback to foster their professional growth.
• Collaborate closely with PM, Design, business, and leadership to ensure impactful research prioritization, unearth user needs, make recommendations contributing to business goals, and ensuring quality & feasible recommendations.
• Oversee the entire user research processes from gathering requirements to insight-led influence & implementation, including users recruitment, planning, pilot studies & refine approaches, synthesis, insight formulations & structuring, and insight implementation.
• Define, communicate & drive the Research Function vision, roadmap and strategies in overall alignment with the Design & Org. Roadmap. Mature & build strong functional rituals.
• Drive innovation by staying up-to-date about latest industry trends, emerging tech & tooling, and best practices in user research industry to apply in context with strong judgment.
• Establish and update research standards, guidelines, and processes to ensure quality delivery, consistency across research team while unlocking efficiencies.
• Advocate for being user-first & become the voice of the customers and partners within the organization.
• Coach user research talent & manage research timelines effectively to deliver high-quality actionable insights & recommendations to contribute in creating big outcomes for Porter.

Qualifications and Skills:

• Must-have: 6+ years of strong experience in user research, with 2+ years in a lead/manger role having managed 4-8 researchers directly handling complex charters.
• Must-have: Proven track record of leading successful research teams and delivering impactful insights & recommendation to create big outcomes in their role.
• Optional: Bachelor’s or Master’s degree in Design or related fields from a good design school like IITs or NIDs. Preference will be given to quality & relevance of work experience rather than formal education.

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan-India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Responsibilities:

• Lead and mentor a team of user researchers providing technical guidance, process improvement feedback, and career growth feedback to foster their professional growth.
• Collaborate closely with PM, Design, business, and leadership to ensure impactful research prioritization, unearth user needs, make recommendations contributing to business goals, and ensuring quality & feasible recommendations.
• Oversee the entire user research processes from gathering requirements to insight-led influence & implementation, including users recruitment, planning, pilot studies & refine approaches, synthesis, insight formulations & structuring, and insight implementation.
• Define, communicate & drive the Research Function vision, roadmap and strategies in overall alignment with the Design & Org. Roadmap. Mature & build strong functional rituals.
• Drive innovation by staying up-to-date about latest industry trends, emerging tech & tooling, and best practices in user research industry to apply in context with strong judgment.
• Establish and update research standards, guidelines, and processes to ensure quality delivery, consistency across research team while unlocking efficiencies.
• Advocate for being user-first & become the voice of the customers and partners within the organization.
• Coach user research talent & manage research timelines effectively to deliver high-quality actionable insights & recommendations to contribute in creating big outcomes for Porter.

Qualifications and Skills:

• Must-have: 6+ years of strong experience in user research, with 2+ years in a lead/manger role having managed 4-8 researchers directly handling complex charters.
• Must-have: Proven track record of leading successful research teams and delivering impactful insights & recommendation to create big outcomes in their role.
• Optional: Bachelor’s or Master’s degree in Design or related fields from a good design school like IITs or NIDs. Preference will be given to quality & relevance of work experience rather than formal education.

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan-India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Responsibilities:

• Lead and mentor a team of user researchers providing technical guidance, process improvement feedback, and career growth feedback to foster their professional growth.
• Collaborate closely with PM, Design, business, and leadership to ensure impactful research prioritization, unearth user needs, make recommendations contributing to business goals, and ensuring quality & feasible recommendations.
• Oversee the entire user research processes from gathering requirements to insight-led influence & implementation, including users recruitment, planning, pilot studies & refine approaches, synthesis, insight formulations & structuring, and insight implementation.
• Define, communicate & drive the Research Function vision, roadmap and strategies in overall alignment with the Design & Org. Roadmap. Mature & build strong functional rituals.
• Drive innovation by staying up-to-date about latest industry trends, emerging tech & tooling, and best practices in user research industry to apply in context with strong judgment.
• Establish and update research standards, guidelines, and processes to ensure quality delivery, consistency across research team while unlocking efficiencies.
• Advocate for being user-first & become the voice of the customers and partners within the organization.
• Coach user research talent & manage research timelines effectively to deliver high-quality actionable insights & recommendations to contribute in creating big outcomes for Porter.

Qualifications and Skills:

• Must-have: 6+ years of strong experience in user research, with 2+ years in a lead/manger role having managed 4-8 researchers directly handling complex charters.
• Must-have: Proven track record of leading successful research teams and delivering impactful insights & recommendation to create big outcomes in their role.
• Optional: Bachelor’s or Master’s degree in Design or related fields from a good design school like IITs or NIDs. Preference will be given to quality & relevance of work experience rather than formal education.

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do :

Summary:

As a User Researcher in our team, you contribute to an excellent user experience of SAP’s strategic S/4HANA cloud solution. 

The Role:

As a User Researcher you work closely together with key design and product team members to identify and explore discovery spaces. Your job as a user researcher will be to lead and execute user-centric projects end-to-end, from roll-in to conceptualization and usability testing.

You engage with end users, customers, and customer-facing teams to better understand the needs of the users. With your skills and passion, you and the whole UX team are driving a user-centric product definition.

What you bring :

- Degree in Psychology, Cognitive Science, Human Computer Interaction or comparable fields

- Minimum 4-12 years experience in conducting user research, preferably in a business software context 

- Experience with applying a variety of both, qualitative and quantitative user research methods

- Experience with different research tools (e.g. UserZoom, Respondent, User Interviews)

- Experience in the area of ERP software and/or working in the product operating model is a plus

- Excellent communication skills in English and preferably Hindi (also in writing)

 You are a dynamic and strong team player with good writing, presentation, and time management skills. You feel comfortable working and communicating in international and cross-functional teams. You can effectively engage and convey findings to cross-functional technical and non-technical teams.

Meet your team:

You work in an international team with highly motivated and creative user researchers in close collaboration with our design teams. Besides of UX colleagues, you work very closely with your product management and engineering counterparts. Your team is predominantly conducting user research projects for SAP S/4HANA Cloud Public Edition.

#SAPReturnshipIndiaCareers

  Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.  At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 428125  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Objective of the Position:

1. Assist in local research team management in establish and implement overall research strategies. Develop reasonable research plans with clear objectives. Effectively conduct or organize local teams to carry out user research projects
2. Collect and analyse user behaviour through field visits, user interviews, surveys, desk research etc.
3. Projects include but not limited to: user scanning (segmentation), target user deep dive, mobile software experience demand mining, new function concept test / usability test, NPS / user satisfaction / user experience measurement etc.
4. Advocate research findings to diverse audiences through written reports and in-person presentations; promote the implementation of research outputs.
5. Continuous up-skilling in research related methodology and technology as value add to the team.

Qualification Required:

1. 5+ years’ experience of user research (both qualitative and quantitative methods).
2. At least bachelor's degree in Psychology / Sociology / Statistics / Anthropology / Marketing / Business / Economics / Information Technology / Management or related fields.
3. Able to communication effectively in English — written and verbal. Fluency in other local languages.
4. Familiar with a variety of user research methodologies, such as: interviews and fieldwork, moderating focus group conversations, survey design and data analysis.
5. Experience conducting a range of research methods applicable to all product stages from conception to release and driving tangible outcomes with product teams and a proven record of accomplishment of success.
6. Successfully manage and deliver on multiple projects / initiatives with tight timeline in a fast-paced environment.
7. Positive attitude; Be responsible and high spirit of team-working

Morever you can fill the below form for your nominations

Objective of the Position:

• Assist in local research team management in establish and implement overall research strategies. Develop reasonable research plans with clear objectives. Effectively conduct or organize local teams to carry out user research projects
• Collect and analyse user behaviour through field visits, user interviews, surveys, desk research etc.
• Projects include but not limited to: user scanning (segmentation), target user deep dive, mobile software experience demand mining, new function concept test / usability test, NPS / user satisfaction / user experience measurement etc.
• Advocate research findings to diverse audiences through written reports and in-person presentations; promote the implementation of research outputs.
• Continuous up-skilling in research related methodology and technology as value add to the team.

Qualification Required:

• 5+ years’ experience of user research (both qualitative and quantitative methods).
• At least bachelor's degree in Psychology / Sociology / Statistics / Anthropology / Marketing / Business / Economics / Information Technology / Management or related fields.
• Able to communication effectively in English — written and verbal. Fluency in other local languages.
• Familiar with a variety of user research methodologies, such as: interviews and fieldwork, moderating focus group conversations, survey design and data analysis.
• Experience conducting a range of research methods applicable to all product stages from conception to release and driving tangible outcomes with product teams and a proven record of accomplishment of success.
• Successfully manage and deliver on multiple projects / initiatives with tight timeline in a fast-paced environment.
• Positive attitude; Be responsible and high spirit of team-working

Morever you can fill the below form for your nominations