3,354 User Research jobs in India

As a Manager - User Research, you will lead and mentor a team of user experience researchers to gather and synthesize insights about user behaviors, needs, and motivations. You will be a strategic leader who will align the research roadmap with broader business goals, advocates for user-centric design, and guide the team to produce actionable findings that drive product decisions.

Responsibilities

• Strategy and planning: Develop the overall vision, strategy, and roadmap for the UX research team, ensuring it aligns with product and business objectives.
• Team leadership: Recruit, hire, and manage a team of UX researchers. Responsibilities include mentoring, providing professional development opportunities, conducting performance reviews, and fostering a collaborative team culture.
• Research oversight: Oversee the planning and execution of a wide range of qualitative and quantitative studies, such as usability testing, user interviews, surveys, and ethnographic research.
• Stakeholder collaboration: Partner with cross-functional leaders in product management, design, and engineering to prioritize research opportunities and ensure that user insights are integrated into the product development lifecycle.
• Advocacy and evangelism: Act as the voice of the user within the organization, effectively communicating research findings to stakeholders and senior leadership through compelling presentations and storytelling.
• Process and operations: Build and refine research processes and operations (ResearchOps) to improve efficiency and impact. This can include managing budgets, creating participant recruitment processes, and organizing a central repository for research insights.
• Insight synthesis: Ensure that research findings are synthesized into actionable recommendations that inform product strategy and design solutions.

Required skills and qualifications

Technical and research skills

• Expert knowledge of research methods: Deep expertise in qualitative methods (e.g., interviews, usability tests) and quantitative methods (e.g., surveys, A/B testing).
• Data analysis: The ability to analyze behavioral data and statistical metrics to complement qualitative findings.
• Research tools: Proficiency with a wide range of user research and analytics tools, such as UserTesting, Dovetail, Figma, and Google Analytics.
• Design thinking: A strong understanding of the user-centered design process, from empathy and ideation to prototyping and testing.

Management and soft skills

• Leadership: Proven ability to manage, mentor, and inspire a team of researchers.
• Communication: Excellent verbal and written communication skills for presenting complex findings to diverse audiences.
• Strategic thinking: The capacity to connect user research to broader business and product strategies.
• Collaboration: Strong interpersonal skills for building and maintaining relationships with cross-functional teams.
• Problem-solving: Ability to identify and resolve complex design and research issues.

Education and experience

• Education: A bachelor's or master's degree in a field such as Human-Computer Interaction (HCI), Psychology, Anthropology, or Design is preferred.
• Experience: At least 8+ years of experience in UX research, including 3+ years of direct people management experience in a fast-paced environment.
• Portfolio: A portfolio demonstrating previous high-impact research projects and leadership.

As a Manager - User Research, you will lead and mentor a team of user experience researchers to gather and synthesize insights about user behaviors, needs, and motivations. You will be a strategic leader who will align the research roadmap with broader business goals, advocates for user-centric design, and guide the team to produce actionable findings that drive product decisions.

Responsibilities

• Strategy and planning: Develop the overall vision, strategy, and roadmap for the UX research team, ensuring it aligns with product and business objectives.
• Team leadership: Recruit, hire, and manage a team of UX researchers. Responsibilities include mentoring, providing professional development opportunities, conducting performance reviews, and fostering a collaborative team culture.
• Research oversight: Oversee the planning and execution of a wide range of qualitative and quantitative studies, such as usability testing, user interviews, surveys, and ethnographic research.
• Stakeholder collaboration: Partner with cross-functional leaders in product management, design, and engineering to prioritize research opportunities and ensure that user insights are integrated into the product development lifecycle.
• Advocacy and evangelism: Act as the voice of the user within the organization, effectively communicating research findings to stakeholders and senior leadership through compelling presentations and storytelling.
• Process and operations: Build and refine research processes and operations (ResearchOps) to improve efficiency and impact. This can include managing budgets, creating participant recruitment processes, and organizing a central repository for research insights.
• Insight synthesis: Ensure that research findings are synthesized into actionable recommendations that inform product strategy and design solutions.

Required skills and qualifications

Technical and research skills

• Expert knowledge of research methods: Deep expertise in qualitative methods (e.g., interviews, usability tests) and quantitative methods (e.g., surveys, A/B testing).
• Data analysis: The ability to analyze behavioral data and statistical metrics to complement qualitative findings.
• Research tools: Proficiency with a wide range of user research and analytics tools, such as UserTesting, Dovetail, Figma, and Google Analytics.
• Design thinking: A strong understanding of the user-centered design process, from empathy and ideation to prototyping and testing.

Management and soft skills

• Leadership: Proven ability to manage, mentor, and inspire a team of researchers.
• Communication: Excellent verbal and written communication skills for presenting complex findings to diverse audiences.
• Strategic thinking: The capacity to connect user research to broader business and product strategies.
• Collaboration: Strong interpersonal skills for building and maintaining relationships with cross-functional teams.
• Problem-solving: Ability to identify and resolve complex design and research issues.

Education and experience

• Education: A bachelor's or master's degree in a field such as Human-Computer Interaction (HCI), Psychology, Anthropology, or Design is preferred.
• Experience: At least 8+ years of experience in UX research, including 3+ years of direct people management experience in a fast-paced environment.
• Portfolio: A portfolio demonstrating previous high-impact research projects and leadership.

As a Manager - User Research, you will lead and mentor a team of user experience researchers to gather and synthesize insights about user behaviors, needs, and motivations. You will be a strategic leader who will align the research roadmap with broader business goals, advocates for user-centric design, and guide the team to produce actionable findings that drive product decisions.

Responsibilities

• Strategy and planning: Develop the overall vision, strategy, and roadmap for the UX research team, ensuring it aligns with product and business objectives.
• Team leadership: Recruit, hire, and manage a team of UX researchers. Responsibilities include mentoring, providing professional development opportunities, conducting performance reviews, and fostering a collaborative team culture.
• Research oversight: Oversee the planning and execution of a wide range of qualitative and quantitative studies, such as usability testing, user interviews, surveys, and ethnographic research.
• Stakeholder collaboration: Partner with cross-functional leaders in product management, design, and engineering to prioritize research opportunities and ensure that user insights are integrated into the product development lifecycle.
• Advocacy and evangelism: Act as the voice of the user within the organization, effectively communicating research findings to stakeholders and senior leadership through compelling presentations and storytelling.
• Process and operations: Build and refine research processes and operations (ResearchOps) to improve efficiency and impact. This can include managing budgets, creating participant recruitment processes, and organizing a central repository for research insights.
• Insight synthesis: Ensure that research findings are synthesized into actionable recommendations that inform product strategy and design solutions.

Required skills and qualifications

Technical and research skills

• Expert knowledge of research methods: Deep expertise in qualitative methods (e.g., interviews, usability tests) and quantitative methods (e.g., surveys, A/B testing).
• Data analysis: The ability to analyze behavioral data and statistical metrics to complement qualitative findings.
• Research tools: Proficiency with a wide range of user research and analytics tools, such as UserTesting, Dovetail, Figma, and Google Analytics.
• Design thinking: A strong understanding of the user-centered design process, from empathy and ideation to prototyping and testing.

Management and soft skills

• Leadership: Proven ability to manage, mentor, and inspire a team of researchers.
• Communication: Excellent verbal and written communication skills for presenting complex findings to diverse audiences.
• Strategic thinking: The capacity to connect user research to broader business and product strategies.
• Collaboration: Strong interpersonal skills for building and maintaining relationships with cross-functional teams.
• Problem-solving: Ability to identify and resolve complex design and research issues.

Education and experience

• Education: A bachelor's or master's degree in a field such as Human-Computer Interaction (HCI), Psychology, Anthropology, or Design is preferred.
• Experience: At least 8+ years of experience in UX research, including 3+ years of direct people management experience in a fast-paced environment.
• Portfolio: A portfolio demonstrating previous high-impact research projects and leadership.

As a Manager - User Research, you will lead and mentor a team of user experience researchers to gather and synthesize insights about user behaviors, needs, and motivations. You will be a strategic leader who will align the research roadmap with broader business goals, advocates for user-centric design, and guide the team to produce actionable findings that drive product decisions.

Responsibilities

• Strategy and planning: Develop the overall vision, strategy, and roadmap for the UX research team, ensuring it aligns with product and business objectives.
• Team leadership: Recruit, hire, and manage a team of UX researchers. Responsibilities include mentoring, providing professional development opportunities, conducting performance reviews, and fostering a collaborative team culture.
• Research oversight: Oversee the planning and execution of a wide range of qualitative and quantitative studies, such as usability testing, user interviews, surveys, and ethnographic research.
• Stakeholder collaboration: Partner with cross-functional leaders in product management, design, and engineering to prioritize research opportunities and ensure that user insights are integrated into the product development lifecycle.
• Advocacy and evangelism: Act as the voice of the user within the organization, effectively communicating research findings to stakeholders and senior leadership through compelling presentations and storytelling.
• Process and operations: Build and refine research processes and operations (ResearchOps) to improve efficiency and impact. This can include managing budgets, creating participant recruitment processes, and organizing a central repository for research insights.
• Insight synthesis: Ensure that research findings are synthesized into actionable recommendations that inform product strategy and design solutions.

Required skills and qualifications

Technical and research skills

• Expert knowledge of research methods: Deep expertise in qualitative methods (e.G., interviews, usability tests) and quantitative methods (e.G., surveys, A/B testing).
• Data analysis: The ability to analyze behavioral data and statistical metrics to complement qualitative findings.
• Research tools: Proficiency with a wide range of user research and analytics tools, such as UserTesting, Dovetail, Figma, and Google Analytics.
• Design thinking: A strong understanding of the user-centered design process, from empathy and ideation to prototyping and testing.

Management and soft skills

• Leadership: Proven ability to manage, mentor, and inspire a team of researchers.
• Communication: Excellent verbal and written communication skills for presenting complex findings to diverse audiences.
• Strategic thinking: The capacity to connect user research to broader business and product strategies.
• Collaboration: Strong interpersonal skills for building and maintaining relationships with cross-functional teams.
• Problem-solving: Ability to identify and resolve complex design and research issues.

Education and experience

• Education: A bachelor's or master's degree in a field such as Human-Computer Interaction (HCI), Psychology, Anthropology, or Design is preferred.
• Experience: At least 8+ years of experience in UX research, including 3+ years of direct people management experience in a fast-paced environment.
• Portfolio: A portfolio demonstrating previous high-impact research projects and leadership.

Objective of the Position:

1. Assist in local research team management in establish and implement overall research strategies. Develop reasonable research plans with clear objectives. Effectively conduct or organize local teams to carry out user research projects
2. Collect and analyse user behaviour through field visits, user interviews, surveys, desk research etc.
3. Projects include but not limited to: user scanning (segmentation), target user deep dive, mobile software experience demand mining, new function concept test / usability test, NPS / user satisfaction / user experience measurement etc.
4. Advocate research findings to diverse audiences through written reports and in-person presentations;
   promote the implementation of research outputs.
5. Continuous up-skilling in research related methodology and technology as value add to the team.

Qualification Required:

1. 5+ years’ experience of user research (both qualitative and quantitative methods).
2. At least bachelor's degree in Psychology / Sociology / Statistics / Anthropology / Marketing / Business / Economics / Information Technology / Management or related fields.
3. Able to communication effectively in English — written and verbal. Fluency in other local languages.
4. Familiar with a variety of user research methodologies, such as: interviews and fieldwork, moderating focus group conversations, survey design and data analysis.
5. Experience conducting a range of research methods applicable to all product stages from conception to release and driving tangible outcomes with product teams and a proven record of accomplishment of success.
6. Successfully manage and deliver on multiple projects / initiatives with tight timeline in a fast-paced environment.
7. Positive attitude;
   Be responsible and highspirit of team-working

About Times Internet:

At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.

Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.

As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.

We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!

Role Summary

We are building Times NRI, a focused, high-trust platform designed to solve the emotionally urgent and operationally complex needs of affluent NRIs. Our belief is simple: discovery is not a phase, it is a discipline. We operate in a model of continuous discovery, and this role sits at the heart of it.

As the Discovery & Product Research Lead, you will work directly with the Business Head and product leadership to drive deep, end-to-end discovery across the platform lifecycle. You will blend qualitative insight with quantitative rigour, test assumptions before committing to build, and deliver customer and market intelligence that directly informs product strategy.

This is a high-agency individual contributor role, ideal for someone who thrives on ownership, clarity through ambiguity, and fast-paced iteration. You will also work cross-functionally across Times Internet businesses to enable user testing, feedback loops, and internal collaboration.

Key Responsibilities

End-to-End Product Discovery

Plan and execute continuous discovery efforts to validate or challenge product assumptions

Conduct qualitative interviews, ethnographic research, and usability testing with target NRI users

Design, launch, and analyse quantitative surveys to test hypotheses at scale

Identify discovery opportunities at feature, service, and strategy levels

Cross-Functional Collaboration

Work closely with the Business Head to shape and test key product bets

Partner with product managers, product designers, and engineering teams to translate discovery insights into prioritised decisions

Collaborate across Times Internet teams to recruit users, run pilots, and deploy experiments

Rapid Experimentation and Execution

Use AI-enabled no-code tools to build test pages, forms, and emailers to validate ideas

Deploy lightweight experiments, lead collection flows, and rapid landing pages

Translate product strategy into testable concepts independently and with speed

Insight Synthesis and Strategic Alignment

Organise research findings into clear, actionable summaries, reports, or dashboards

Share insights regularly with product, design, and leadership teams

Influence prioritisation decisions by anchoring them in validated user insight

Stakeholder Engagement

Build and manage relationships across product, design, growth, content, and strategy functions

Coordinate inputs across teams and ensure shared alignment on discovery learnings

Advocate for a user-first, insight-led culture throughout the organisation

Ideal Candidate Profile

4 to 7 years of experience in product research, user research, product discovery, or UX strategy

Proven ability to lead research projects independently across both qualitative and quantitative methods

Experience using AI-based no-code tools to build prototypes, experiments, and workflows

Comfortable working cross-functionally with product, design, engineering, and marketing teams

Excellent communication and synthesis skills, with a strong ability to turn insights into clear action

Self-driven, proactive, and able to manage ambiguity with structure and clarity

Bonus: experience working with NRI or globally distributed user bases

Bonus: exposure to direct to consumer apps in domains such as fintech, healthcare or real estate

Why This Role Matters

Every strategic decision begins with insight. This role is at the core of how Times NRI understands, validates, and solves real user problems. As our Discovery Lead, you will ensure that what we build is not just feasible, but truly valuable.

The Opportunity

As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager

What You'll Contribute

• Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
• Build and manage relationships with research participants, internal user communities, and external recruitment partners.
• Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
• Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
• Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
• Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
• Track and organize research insights using tools like Dovetail or Airtable.
• Improve and maintain our internal documentation and knowledge bases on research best practices.
• Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).

What We're Seeking

• 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
• Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
• Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
• Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
• Excellent written and verbal communication skills in English.
• Ability to work with US-based, Europe-based, and India-based teams across time zones.
• Prior experience supporting research for highly technical audiences (e.G., data professionals, analysts, engineers).
• Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
• Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
• Passion for elevating research operations as a strategic function within UX teams.
• Working knowledge of Confluence and Jira for knowledge management and tracking.
• Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
• Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.