2,462 Voice Engineer jobs in India
Voice Engineer
Bengaluru, Karnataka
HCLTech
Posted 5 days ago
Job Viewed
Job Description
Voice Engineer
Locations: Bengaluru & Noida
Years of Experience - 5+ yrs
Required Skill: Telecom Voice, VoIP, TDM, CCNA, SSCA, SSVP
Voice Engineer – Job Description
We're looking for a highly skilled and experienced Telecom Voice Engineer to join our Global Voice Repair team. In this role, you'll be a critical player in the end-to-end troubleshooting and repair of complex legacy voice, TDM, and VoIP products. Your expertise will be essential for isolating and resolving issues like poor call quality, call completion failures, and routing problems across local, long-distance, IP, and international networks.
Key Responsibilities
- Perform end-to-end trouble isolation and repair for a range of voice products, including TDM, VoIP, and legacy systems.
- Troubleshoot customer-reported issues such as call quality, call completion, call routing, and interoperability.
- Diagnose and resolve connectivity issues across various networks (local, long-distance, IP, and international).
- Utilize a wide array of network tools to diagnose issues, including Wireshark, IRISVIEW, NGeniusOne, Global Call Search, GEOPROBE, DELPHI, and TDRviewer.
- Analyze call records using various tools like TDRviewer, NGeniusOne (IRISview), GeoProbe, and Session Analyzer.
- Maintain a strong understanding of call flow routing and translations, specifically for voice services.
- Work with general router functionality, including configurations and troubleshooting commands for devices like Adtran and Cisco.
- Provide technical assistance to customers while collaborating with other network and application teams.
- Stay up-to-date with technology changes and continually expand your knowledge and skill set.
Required Qualifications
- 3-5 years of experience in a telecom voice role with a strong technical background in TDM and VoIP technologies.
- Expert knowledge of technologies such as SIP/RTP messaging, IP routing protocols, SS7, ISDN PRI, DS-0, DS-1, and DS-3 circuits.
- Extensive experience with voice switches, including DMS 100/250, CS2K/PVG, DEX600, Sonus, 5ESS, C20/G9, and AXE.
- A good understanding of DACS equipment, 911 services, and IP SEC Tunnel/NNI network connections.
- A relevant degree or certification, such as CCNA, SSCA, SSVP, or CCNP Collaboration.
- Strong troubleshooting and problem-solving skills with the ability to work at different layers of the OSI model.
- Ability to prioritize and manage multiple tasks independently.
- Strong communication skills to interact with various stakeholders and most importantly able to communicate with customers effectively.
- Willingness to work a flexible schedule, including nights and weekends.
This advertiser has chosen not to accept applicants from your region.
0
Voice Engineer
Bengaluru, Karnataka
Visteon India
Posted 2 days ago
Job Viewed
Job Description
Mission of the Role: Voice Software Development for IVI platform & products
Key Objectives of this Role: As a Software developer for Voice team, expecting to be proficient in integration of various Voice solution like Cerence, Alexa, Google etc. Also good in Android framework, Java and Kotlin programming language.
Key Performance Indicators:
- Good in coding C++
- RTOS & OS (Linux/Android) experience
- Good problem-solving skills and analytical thinking
- Embedded Hardware understanding, datasheet, schematics
- Knowledge of Google, Alexa, Cerence
- Knowledge of Infotainment products
- Experience of configuration management & Defect management tools
Key Year One Deliverables:
- Develop re-usable assets across various Voice SDK for seamless integration of various Automotive use cases.
- Develop production ready module for atleast 1 domains like (Media, Navigation, Radio etc.,)
- Deliver the work product with proper Unit testing using any framework.
Qualification, Experience and Skills:
- Master’s / bachelor’s degree in Engineering
- 7-15 years of relevant experience preferably in regional or global environment.
- C++ programming language.
- Voice domain skills.
- Integration knowledge of any Voice solutions like Cerence, Alexa, Google etc.,
- Communication protocols.
- Good understanding of OS related tasks and memory profiling.
- Experience in Android Studio IDE development and debugging.
- Experience in Android App development in Java, and App development concepts
- Skills for analysing and fixing any issues in App Layer
- Knowledge of Android Test Frameworks
- Tools – GIT, Geritt, JIRA, Android Studio, VSCode, Enterprise Architect (UML), VMWare, Coverity
- Knowledge of Google Test Framework and testing frameworks used in Android like Junit, Mockito.
This advertiser has chosen not to accept applicants from your region.
1
Unified Communications Professional III
Bangalore, Karnataka
Teva Pharmaceuticals
Posted 2 days ago
Job Viewed
Job Description
Unified Communications Professional III
Date: Oct 6, 2025
Location:
Bangalore, India,
Company: Teva Pharmaceuticals
Job Id: 64236
**Who we are**
Teva Pharmaceutical Industries Ltd. (NYSE and TASE: TEVA) is a global leader in generic medicines, with innovative treatments in select areas, including CNS, pain and respiratory. We deliver high-quality generic products and medicines in nearly every therapeutic area to address unmet patient needs. We have an established presence in generics, specialty, OTC and API, building on more than a century-old legacy, with a fully integrated R&D function, strong operational base and global infrastructure and scale. We strive to act in a socially and environmentally responsible way. Headquartered in Israel, with production and research facilities around the globe, we employ 45,000 professionals, committed to improving the lives of millions of patients.
**The opportunity**
Unified Communications (UC) professional infrastructure to develop, support and maintain Avaya & Cloud Contact Centers & Telephony technology.
**How you'll spend your day**
- Ensure that all Unified Communications services are delivered to business with the right service levels.
- Establish processes/procedures around the contact centre & telephony.
- Implement continuous performance measurement of UC to identify, prioritize, initiate and manage services.
- Coordinates with and enables the IT services operational and support teams to perform pre-defined standard changes after testing it in the environment.
- Develop and maintain overall Contact Centers worldwide to support the organization's business strategy.
- Maintain complete documentation of Contact Center.
- Capacity planning
Positional Objectives
- Owning and managing global UC infrastructure and identifying improvement opportunities
- Ability to Work with all BU's
- Mentor and coach Team members
- Leading Operational activities Telephony and Contact
- Owning the relationships with the global/local providers and ensuring that all SLAs are met.
- On an ongoing basis, examine current operational processes to identify and suggest potential operational improvements that will positively impact productivity, service, and safety, environmental and cost performance.
- Key Metrics (KPI's):
Service satisfaction
Infrastructure component availability/response time
Project deployment time effectiveness
**Your experience and qualifications**
- Minimum 5+ years of experience related to Avaya Contact Center: AACC, EMC, CMS, WFO and CRM integrations.
- Engineering and implementing all or some of the following Contact Center modules: skilled based routing, universal queuing, intelligent callback, click to call/click to chat, self-service/IVR applications, cradle to grave reporting, and real-time dashboards.
- Engineering and implementing all or some of the following Quality Monitoring modules: voice analytics, VoIP recording, screen-capture, Scheduling/Workforce Management
- In-depth knowledge of call flow creation logic and migrations from legacy contact center solutions.
- Proven experience in capturing, documenting, and supporting end users' requests, as well as working as a key element bridging the needs of the business with IT capabilities
- Current and familiarized with current Contact Center trends and evolution, including NPS, CSAT scoring, FCR, etc.
- Demonstrated ability to utilize Contact Center management tools, assuring performance, and interfacing with vendors
- Thorough understanding Avaya Contact Center solutions, e.g., Avaya Aura orchestration designer.
- Understand product and software life cycle and capacity planning for Contact Center applications
- Strong verbal and written English communication skill
Accountability
- Accountable for all UC Contact Center and Telephony systems.
- Accountable to the implementation, testing and administration of Telephony and Contact Center systems platforms.
- Review the feasibility of Telephony Contact Centers.
Decision Making Authority
- Following priorities across the team based on business requirements
- Secure knowledge level of workforce is up to standard.
- Adhere to and promote relevant Infrastructure policies and procedures.
**Job Code**
1991
**Job Grade**
J11
**Reports To**
Assoc Dir IT Operations
EOE including disability/veteran
Date: Oct 6, 2025
Location:
Bangalore, India,
Company: Teva Pharmaceuticals
Job Id: 64236
**Who we are**
Teva Pharmaceutical Industries Ltd. (NYSE and TASE: TEVA) is a global leader in generic medicines, with innovative treatments in select areas, including CNS, pain and respiratory. We deliver high-quality generic products and medicines in nearly every therapeutic area to address unmet patient needs. We have an established presence in generics, specialty, OTC and API, building on more than a century-old legacy, with a fully integrated R&D function, strong operational base and global infrastructure and scale. We strive to act in a socially and environmentally responsible way. Headquartered in Israel, with production and research facilities around the globe, we employ 45,000 professionals, committed to improving the lives of millions of patients.
**The opportunity**
Unified Communications (UC) professional infrastructure to develop, support and maintain Avaya & Cloud Contact Centers & Telephony technology.
**How you'll spend your day**
- Ensure that all Unified Communications services are delivered to business with the right service levels.
- Establish processes/procedures around the contact centre & telephony.
- Implement continuous performance measurement of UC to identify, prioritize, initiate and manage services.
- Coordinates with and enables the IT services operational and support teams to perform pre-defined standard changes after testing it in the environment.
- Develop and maintain overall Contact Centers worldwide to support the organization's business strategy.
- Maintain complete documentation of Contact Center.
- Capacity planning
Positional Objectives
- Owning and managing global UC infrastructure and identifying improvement opportunities
- Ability to Work with all BU's
- Mentor and coach Team members
- Leading Operational activities Telephony and Contact
- Owning the relationships with the global/local providers and ensuring that all SLAs are met.
- On an ongoing basis, examine current operational processes to identify and suggest potential operational improvements that will positively impact productivity, service, and safety, environmental and cost performance.
- Key Metrics (KPI's):
Service satisfaction
Infrastructure component availability/response time
Project deployment time effectiveness
**Your experience and qualifications**
- Minimum 5+ years of experience related to Avaya Contact Center: AACC, EMC, CMS, WFO and CRM integrations.
- Engineering and implementing all or some of the following Contact Center modules: skilled based routing, universal queuing, intelligent callback, click to call/click to chat, self-service/IVR applications, cradle to grave reporting, and real-time dashboards.
- Engineering and implementing all or some of the following Quality Monitoring modules: voice analytics, VoIP recording, screen-capture, Scheduling/Workforce Management
- In-depth knowledge of call flow creation logic and migrations from legacy contact center solutions.
- Proven experience in capturing, documenting, and supporting end users' requests, as well as working as a key element bridging the needs of the business with IT capabilities
- Current and familiarized with current Contact Center trends and evolution, including NPS, CSAT scoring, FCR, etc.
- Demonstrated ability to utilize Contact Center management tools, assuring performance, and interfacing with vendors
- Thorough understanding Avaya Contact Center solutions, e.g., Avaya Aura orchestration designer.
- Understand product and software life cycle and capacity planning for Contact Center applications
- Strong verbal and written English communication skill
Accountability
- Accountable for all UC Contact Center and Telephony systems.
- Accountable to the implementation, testing and administration of Telephony and Contact Center systems platforms.
- Review the feasibility of Telephony Contact Centers.
Decision Making Authority
- Following priorities across the team based on business requirements
- Secure knowledge level of workforce is up to standard.
- Adhere to and promote relevant Infrastructure policies and procedures.
**Job Code**
1991
**Job Grade**
J11
**Reports To**
Assoc Dir IT Operations
EOE including disability/veteran
This advertiser has chosen not to accept applicants from your region.
2
Senior VoIP Engineer, Unified Communications
700001 Saltlake, West Bengal
₹1200000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading telecommunications solutions provider, is seeking a highly skilled Senior VoIP Engineer to join their fully remote engineering team. This role is essential for designing, implementing, and maintaining robust Voice over IP (VoIP) and unified communications (UC) systems for enterprise clients. The ideal candidate will possess extensive experience with VoIP protocols, PBX systems, SIP trunking, and related networking technologies. As a remote position, you will leverage advanced collaboration tools to connect with colleagues and clients, ensuring seamless service delivery.
You will be responsible for end-to-end project management of VoIP deployments, from initial assessment and design to configuration, testing, and ongoing support. This role demands strong technical expertise, excellent problem-solving skills, and the ability to manage multiple projects simultaneously. The Senior VoIP Engineer will play a key role in ensuring high availability, performance, and security of our clients' communication infrastructure. A deep understanding of network infrastructure, QoS, and unified communications platforms is crucial.
Key Responsibilities:
Qualifications:
You will be responsible for end-to-end project management of VoIP deployments, from initial assessment and design to configuration, testing, and ongoing support. This role demands strong technical expertise, excellent problem-solving skills, and the ability to manage multiple projects simultaneously. The Senior VoIP Engineer will play a key role in ensuring high availability, performance, and security of our clients' communication infrastructure. A deep understanding of network infrastructure, QoS, and unified communications platforms is crucial.
Key Responsibilities:
- Design, implement, and manage enterprise-level VoIP and Unified Communications solutions.
- Configure and maintain VoIP hardware and software, including IP phones, gateways, and servers.
- Manage SIP trunking and ensure seamless connectivity with service providers.
- Troubleshoot complex VoIP and UC issues, ensuring high availability and optimal performance.
- Develop and implement QoS policies to prioritize voice traffic and ensure call quality.
- Collaborate with network engineers to ensure network readiness for VoIP deployments.
- Provide technical support and training to end-users and internal support teams.
- Stay current with emerging trends and technologies in VoIP and unified communications.
- Develop and maintain comprehensive documentation for VoIP systems and configurations.
- Participate in pre-sales technical discussions and assist in solution design for new clients.
Qualifications:
- Bachelor's degree in Computer Science, Telecommunications Engineering, or a related field.
- Minimum of 5-7 years of hands-on experience in VoIP engineering and unified communications.
- In-depth knowledge of VoIP protocols (SIP, H.323, RTP) and related technologies.
- Experience with major PBX systems (e.g., Cisco CallManager, Avaya, Asterisk) and UC platforms.
- Strong understanding of IP networking, TCP/IP, DNS, DHCP, and QoS.
- Experience with cloud-based UC solutions (e.g., Microsoft Teams Calling, Zoom Phone) is a plus.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and customer service skills, with the ability to work independently in a remote environment.
- Relevant certifications (e.g., CCNA Voice, CCNP Collaboration) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
3
Voice Engineer- GENESYS
Mumbai, Maharashtra
NCR Atleos
Posted 2 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**About NCR Corporation**
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. **Job Description:**
NCR Atleos Network and Security Engineer role provides second level technical trouble support and the processing of alerts that could be the first sign of network and security incidents. The analyst is expected to have a solid understanding of basic network security that consists of the following but is not limited to firewalls, Switches, Wireless, VPN concentrators, SSL-VPN devices, IPS, reverse proxies, etc. The individual in this position will focus on network security and connectivity between NCR and non-NCR devices (customers, partners, Internet.) This position will be supporting remote site networks including secured segments in this remote networks.
**Overview**
Primary responsibility for a Primarily Geneys Purecloud and secondly a Cisco UCM Administrator and Cisco CUBE Administrator to support all aspects of the corporate IP Telephony infrastructure and systems. Additional responsibility for legacy corporate telecommunications infrastructure.
**Key Responsibilities**
+ Primary duties would be to manage, administer, and implement all aspects of the Genesys Purecloud environment. This includes call flows, call routing, troubleshooting, number management, queues, skills, data tables, etc.
+ Preferred secondary skills would include corporate Unified Communications infrastructure including Cisco Call Manager, Cisco Unity Connection voicemail, eFax faxing solution, , Cisco Voice Gateways, Cisco Voice Routers, Cisco CUBE, Expressway, and Jabber.
+ Manage and administer all aspects of Genesys Purecloud and/or its predecessors and associated platforms such as Pure Connect, Pure Engage, Interaction Center.
+ Advanced knowledge of telecommunications, network and server related technologies.
+ Must be knowledgeable in IP networking, LAN/WAN, VoIP, routers, switches, firewalls and VPNs and Cloud telephony including UCaaS and CCaaS.
+ Advanced level problem solving and analytical skills.
+ Insure the efficient and effective operation of the IP communication technology areas of NCR Atleos. Review and recommend improvements to operating policies and procedures and direct the proper implementation and maintenance of approved changes.
+ Ensure effective management and monitoring of systems that comprise the layered security model that protects corporate network assets. Ensure that all IP telecommunication technology functions are being completed in accordance to regulatory and procedural guidelines.
+ Disaster recovery and backup responsibilities for both Genesys and Cisco UCM. Participate in the development of the business disaster recovery plan for employee computing and local area networks throughout Cardtronics Corporation. Participate in the execution of disaster procedures should such an event occur needing new equipment or a reload of current software.
+ Receive assignments from the Voice Services Manager or Voice Services Architect in the form of projects with general objectives defined. Work independently on developing project priorities and implementation schedules. Keep manager advised of progress of all projects on a timely basis. Perform other duties as requested by supervisor. Perform duties generally expected of administrative staff employees.
+ Excellent written and verbal communication skills.
+ Advanced project management skills.
+ Ability to work independently, with little direction.
+ Ability to develop plans for the implementation of telecommunications hardware, software and applications.
+ Strong presentations skills, ability to provide presentations to management and training for internal and external customers.
+ Ability to work provide 24x7 support as required.
**Qualifications/Experience:**
+ Associate Degree or the Equivalent Experience. Specialty: information or computer technology, or business administration. (Required)
+ 3 or more years Operation, configuration, customization, and/or maintenance of Genesys Purecloud. (Required)
+ 3 or more years Cisco, Microsoft TCP/IP internetworking, switching, routing, and server infrastructure. (Preferred)
+ 3 or more years Monitoring and managing Cisco UC network (Preferred)
**Certifications Preferred**
+ Genesys Cloud CX: Professional Certification (GCX-GCP)
+ Genesys Cloud CX: Developer Certification (GCX-GCD)
+ Genesys Cloud CX Specialist Certifications
+ Cisco CCNA Voice/Collaboration
+ Cisco CCNP Voice/Collaboration
#LI-SS1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**About NCR Corporation**
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. **Job Description:**
NCR Atleos Network and Security Engineer role provides second level technical trouble support and the processing of alerts that could be the first sign of network and security incidents. The analyst is expected to have a solid understanding of basic network security that consists of the following but is not limited to firewalls, Switches, Wireless, VPN concentrators, SSL-VPN devices, IPS, reverse proxies, etc. The individual in this position will focus on network security and connectivity between NCR and non-NCR devices (customers, partners, Internet.) This position will be supporting remote site networks including secured segments in this remote networks.
**Overview**
Primary responsibility for a Primarily Geneys Purecloud and secondly a Cisco UCM Administrator and Cisco CUBE Administrator to support all aspects of the corporate IP Telephony infrastructure and systems. Additional responsibility for legacy corporate telecommunications infrastructure.
**Key Responsibilities**
+ Primary duties would be to manage, administer, and implement all aspects of the Genesys Purecloud environment. This includes call flows, call routing, troubleshooting, number management, queues, skills, data tables, etc.
+ Preferred secondary skills would include corporate Unified Communications infrastructure including Cisco Call Manager, Cisco Unity Connection voicemail, eFax faxing solution, , Cisco Voice Gateways, Cisco Voice Routers, Cisco CUBE, Expressway, and Jabber.
+ Manage and administer all aspects of Genesys Purecloud and/or its predecessors and associated platforms such as Pure Connect, Pure Engage, Interaction Center.
+ Advanced knowledge of telecommunications, network and server related technologies.
+ Must be knowledgeable in IP networking, LAN/WAN, VoIP, routers, switches, firewalls and VPNs and Cloud telephony including UCaaS and CCaaS.
+ Advanced level problem solving and analytical skills.
+ Insure the efficient and effective operation of the IP communication technology areas of NCR Atleos. Review and recommend improvements to operating policies and procedures and direct the proper implementation and maintenance of approved changes.
+ Ensure effective management and monitoring of systems that comprise the layered security model that protects corporate network assets. Ensure that all IP telecommunication technology functions are being completed in accordance to regulatory and procedural guidelines.
+ Disaster recovery and backup responsibilities for both Genesys and Cisco UCM. Participate in the development of the business disaster recovery plan for employee computing and local area networks throughout Cardtronics Corporation. Participate in the execution of disaster procedures should such an event occur needing new equipment or a reload of current software.
+ Receive assignments from the Voice Services Manager or Voice Services Architect in the form of projects with general objectives defined. Work independently on developing project priorities and implementation schedules. Keep manager advised of progress of all projects on a timely basis. Perform other duties as requested by supervisor. Perform duties generally expected of administrative staff employees.
+ Excellent written and verbal communication skills.
+ Advanced project management skills.
+ Ability to work independently, with little direction.
+ Ability to develop plans for the implementation of telecommunications hardware, software and applications.
+ Strong presentations skills, ability to provide presentations to management and training for internal and external customers.
+ Ability to work provide 24x7 support as required.
**Qualifications/Experience:**
+ Associate Degree or the Equivalent Experience. Specialty: information or computer technology, or business administration. (Required)
+ 3 or more years Operation, configuration, customization, and/or maintenance of Genesys Purecloud. (Required)
+ 3 or more years Cisco, Microsoft TCP/IP internetworking, switching, routing, and server infrastructure. (Preferred)
+ 3 or more years Monitoring and managing Cisco UC network (Preferred)
**Certifications Preferred**
+ Genesys Cloud CX: Professional Certification (GCX-GCP)
+ Genesys Cloud CX: Developer Certification (GCX-GCD)
+ Genesys Cloud CX Specialist Certifications
+ Cisco CCNA Voice/Collaboration
+ Cisco CCNP Voice/Collaboration
#LI-SS1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
4
Voice Network Engineer
InterVision Systems
Posted 5 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a skilled Network Engineer – Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design, implementation, support, and optimization of unified communication solutions across platforms including MS Teams, WebEx Calling, Zoom, RingCentral, and Cisco voice infrastructure.
You will work closely with cross-functional teams to deliver a seamless collaboration experience and support day-to-day operations in a dynamic environment.
Key Responsibilities:
- Deploy, configure, and support enterprise voice and video solutions across platforms like:
- MS Teams (Voice/Calling)
- WebEx Calling
- WebEx Contact Center
- WebEx DI
- Zoom
- RingCentral
- Manage and maintain Cisco voice infrastructure including:
- Cisco Unified Communications Manager (CUCM)
- Cisco HCS
- Cisco SBCs (Session Border Controllers)
- Cisco UC On-Prem
- Participate in planning and executing voice migration or integration projects.
- Ensure high availability and performance of voice systems through proactive monitoring and tuning.
- Troubleshoot and resolve voice-related incidents and service requests.
- Collaborate with networking, security, and desktop teams to ensure voice services are integrated and secured properly.
- Maintain accurate documentation of configurations, changes, and processes.
- Support compliance and audit requirements related to voice infrastructure.
- Work with vendors and service providers for issue resolution and service improvements.
Required Skills & Qualifications:
- 4 to 6 years of experience in enterprise voice engineering roles.
- Hands-on experience with MS Teams Voice, WebEx, Zoom, and RingCentral.
- In-depth knowledge of Cisco UC solutions including CUCM, HCS, SBC, and on-prem deployments.
- Experience with SIP, VoIP, QoS, and network protocols.
- Familiarity with voice gateways, SBCs, and cloud-based calling solutions.
- Strong troubleshooting and analytical skills.
- Excellent communication and documentation skills.
This advertiser has chosen not to accept applicants from your region.
5
Unified Communications Engineer - AV Systems & Video Conferencing
Bengaluru, Karnataka
Dell Technologies
Posted 2 days ago
Job Viewed
Job Description
**Senior Principal Software Engineer - IT**
Be a part of a team that's ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.
Join us to do the best work of your career and make a profound social impact as a **Senior Principal Software Engineer - IT** on our **Software Engineer-IT Team** in **Bangalore** .
**What you'll achieve**
We are seeking a highly skilled and motivated **IT Engineer** to join our **Unified Communications team** , specializing in **conference room technology** and **collaboration platforms** such as **Microsoft Teams** and **Zoom** . This role will be responsible for designing, implementing, and supporting AV and conferencing solutions across our enterprise, ensuring seamless communication experiences for in-person and hybrid meetings.
**You will:**
+ Design, deploy, and maintain conference room AV systems including cameras, microphones, speakers, control systems, and displays.
+ Configure and support Microsoft Teams Rooms (MTR) and Zoom Rooms, including hardware integration and software updates.
+ Collaborate with internal stakeholders to define UC requirements and deliver scalable, user-friendly solutions.Troubleshoot and resolve issues related to video conferencing, network connectivity, and AV hardware.
+ Manage vendor relationships and coordinate installations, upgrades, and maintenance.Monitor system performance and usage metrics to optimize user experience and reliability.
+ Document configurations, procedures, and support guides for internal teams.Stay current with UC technology trends and recommend improvements.
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
+ Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience) with 12-18 years of experience in Unified Communications or AV engineering.
+ Hands-on experience with Microsoft Teams Rooms and Zoom Rooms.Strong understanding of AV technologies (Crestron, Logitech, Poly, Cisco, etc.).
+ Familiarity with NDI, SDI, HDMI, and IP-based video transmission.
+ Experience with network protocols and troubleshooting tools.
+ Excellent problem-solving and communication skills.
**Desirable Requirements**
+ Certifications: Microsoft Teams Rooms, Zoom Rooms, CTS, or CCNA.Experience with cloud-based UC platforms and integrations (e.g., Exchange, Intune, Azure AD).
+ Knowledge of scripting or automation tools (PowerShell, Python).Experience with remote monitoring and management platforms (e.g., Crestron XiO Cloud, Zoom Admin Portal)
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date: 20-Oct-25**
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
Be a part of a team that's ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.
Join us to do the best work of your career and make a profound social impact as a **Senior Principal Software Engineer - IT** on our **Software Engineer-IT Team** in **Bangalore** .
**What you'll achieve**
We are seeking a highly skilled and motivated **IT Engineer** to join our **Unified Communications team** , specializing in **conference room technology** and **collaboration platforms** such as **Microsoft Teams** and **Zoom** . This role will be responsible for designing, implementing, and supporting AV and conferencing solutions across our enterprise, ensuring seamless communication experiences for in-person and hybrid meetings.
**You will:**
+ Design, deploy, and maintain conference room AV systems including cameras, microphones, speakers, control systems, and displays.
+ Configure and support Microsoft Teams Rooms (MTR) and Zoom Rooms, including hardware integration and software updates.
+ Collaborate with internal stakeholders to define UC requirements and deliver scalable, user-friendly solutions.Troubleshoot and resolve issues related to video conferencing, network connectivity, and AV hardware.
+ Manage vendor relationships and coordinate installations, upgrades, and maintenance.Monitor system performance and usage metrics to optimize user experience and reliability.
+ Document configurations, procedures, and support guides for internal teams.Stay current with UC technology trends and recommend improvements.
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
+ Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience) with 12-18 years of experience in Unified Communications or AV engineering.
+ Hands-on experience with Microsoft Teams Rooms and Zoom Rooms.Strong understanding of AV technologies (Crestron, Logitech, Poly, Cisco, etc.).
+ Familiarity with NDI, SDI, HDMI, and IP-based video transmission.
+ Experience with network protocols and troubleshooting tools.
+ Excellent problem-solving and communication skills.
**Desirable Requirements**
+ Certifications: Microsoft Teams Rooms, Zoom Rooms, CTS, or CCNA.Experience with cloud-based UC platforms and integrations (e.g., Exchange, Intune, Azure AD).
+ Knowledge of scripting or automation tools (PowerShell, Python).Experience with remote monitoring and management platforms (e.g., Crestron XiO Cloud, Zoom Admin Portal)
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date: 20-Oct-25**
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
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6
Network Engineer - Voice
Pune, Maharashtra
Rocket Software
Posted 2 days ago
Job Viewed
Job Description
**It's fun to work in a company where people truly BELIEVE in what they're doing!** **Job Description Summary:** As a Network Engineer with Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to software development labs and internal departments ensuring our employees have access and communication systems to perform as the highest level. You will implement equipment installation plans based on specifications, maintain each component of the network and troubleshoot issues. You are responsible for monitoring and maintaining Rocket Software's corporate network and voice components, assessing the functionality of the network routers, switches and related equipment ensuring all network and voice equipment is maintained to corporate and industry standard best practices. You will participate on teams to design and deliver complex network infrastructure and mentor junior team members. **Essential Duties and Responsibilities** : + Maintain and monitor network infrastructure for availability and performance. + Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability. + Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans. + Maintain network and voice standard operating procedures, diagrams and maintenance plans. + Collaborate with third-party support and service vendors to ensure the network stays operational. **Required Qualifications:** + 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager. + 2+ year of experience with MS Teams. + Working knowledge of networking, routing, and switching. + Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity. + Excellent interpersonal skills. + Thorough understanding of troubleshooting voice systems + Ability and motivation to learn new technologies quickly and with minimal support and guidance. + Ability and motivation to mentor staff members and share knowledge. + Effective written and verbal communication skills. + Desire and ability to document configurations in support of a larger team. **Preferred Qualifications:** + 3+ years of experience in building and managing enterprise voice systems in a global environment. **Education:** Bachelor's Degree in Information Technology preferred. **Travel Requirements:** Minimal <5% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis. _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
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7
Voice Support Engineer
NTek Software Solutions
Posted today
Job Viewed
Job Description
Flightcase IT Services
Role Overview
The Voice NOC Engineer will be responsible for providing end-to-end technical support and escalation management for VoIP and telecom networks. This role demands strong expertise in SIP protocols, Cisco Unified Communications Manager (CUCM) , and telecom equipment such as SBCs and NGNs . The candidate will handle complex VoIP troubleshooting, network monitoring, and customer communication , ensuring high service availability and adherence to SLAs.
Key Responsibilities
- Provide end-to-end technical support for telecom and VoIP services, including ticket management, issue resolution, and client communication .
- Support and manage commercial voice services such as Hosted PBX, SIP Trunking, PRI, Toll-Free, Long Distance, and Audio Conferencing .
- Troubleshoot and resolve VoIP-related issues such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, voice quality, DID, and toll-free issues .
- Perform proactive network monitoring and troubleshooting using tools across routers, switches, NGNs, Soft Switches, Media Gateways, SBCs, and Tx equipment.
- Analyze SIP/SS7 traces, CDRs, and raw switch logs for complex issue resolution and root cause analysis.
- Manage alarms and incidents across network entities and coordinate with vendors and carriers for issue resolution.
- Conduct fraud detection and analysis , investigating any anomalies or suspicious activity.
- Provide escalation support for internal teams and ensure customer updates are timely and clear.
- Troubleshoot VoIP features such as answering rules, music on hold, and other PBX/UC platform features .
- Ensure compliance with SLAs , maintaining a proactive approach to minimize network downtime.
- Work closely with global clients (especially US-based) to resolve technical and operational issues.
Technical Skills Required
- Strong hands-on experience with SIP protocol (mandatory) and VoIP technologies .
- Expertise in Cisco Unified Communications Manager (CUCM) , CCNA Voice , or CCNP Voice .
- Experience with SBCs, Soft Switches, Media Gateways, and NGN networks.
- Knowledge of telecom protocols (SIP, SS7, TDM ) and transport layers (T1/T3).
- Familiarity with tools for network monitoring, packet capture, and trace analysis .
- Strong analytical and troubleshooting abilities in a live telecom/VoIP environment.
Other Requirements
- Excellent oral and written communication skills – must be fluent and clear with no MTI or regional accent .
- US client exposure is mandatory (experience working with US-based customers).
- Strong analytical and problem-solving skills with the ability to work independently under pressure.
- Quick learner with the ability to adapt to multiple internal tools and applications.
- Must be willing to work in a 24x7 rotational shift environment .
- Must be comfortable signing a 2-year service agreement (mandatory for all new hires).
- One in-office interview round is mandatory (final round may be virtual via Microsoft Teams).
Education Qualification
- Bachelor’s degree (preferably in Engineering, Electronics, Telecommunications, or related field ).
Summary
This role offers an opportunity to work in a dynamic telecom operations environment, supporting enterprise-level VoIP and unified communication services for global clients. The ideal candidate is a hands-on engineer with deep SIP/VoIP expertise, strong communication skills, and the ability to perform under a 24/7 operations model .
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8
Voice Infrastructure Engineer
Simetrix Solutions
Posted 2 days ago
Job Viewed
Job Description
About the Role
We're building the future of contact center communications, and we're looking for an exceptional Voice Infrastructure Engineer to architect and implement enterprise-grade voice technologies that will power thousands of customer interactions daily.
If you're passionate about real-time communications , VoIP , and creating seamless voice experiences at scale, this is your opportunity to make a massive impact.
What You'll Build
You'll be the technical architect behind the complete voice infrastructure stack, including:
Intelligent IVR Systems
- Conversational AI-powered self-service using modern ASR/NLU/TTS engines
- Integration with Deepgram Nova-2, Claude Sonnet 4, ElevenLabs Turbo
- Dynamic call flow orchestration with 60-80% containment rates
Predictive Dialer Platform
- ML-optimized pacing algorithms for maximum agent productivity
- Advanced Call Progress Analysis (CPA) with 95%+ accuracy
- TCPA-compliant outbound calling with real-time abandonment rate control
SIP Trunking & WebRTC Infrastructure
- Multi-provider SIP trunk architecture (Twilio, Bandwidth, Telnyx)
- Session Border Controller (SBC) implementation for security and QoS
- Browser-based WebRTC softphones for agents
- TLS/SRTP encryption and fraud prevention
Voice Quality Optimization
- Real-time monitoring dashboards (MOS, latency, jitter, packet loss)
- Codec negotiation and transcoding (G.711, G.729, Opus)
- RTCP analysis and quality alerting systems
What We're Looking For
Technical Expertise:
- Deep knowledge of SIP protocol , RTP/SRTP , and VoIP fundamentals
- Experience with WebRTC and real-time communications
- Proficiency in Node.js/TypeScript or Go/Rust for high-performance systems
- Hands-on experience with Twilio, Bandwidth, or similar SIP trunk providers
- Understanding of audio codecs, QoS, and network protocols
Contact Center Technologies:
- Experience building or implementing IVR systems
- Knowledge of predictive/progressive dialers and pacing algorithms
- Understanding of ASR, NLU, and TTS technologies (Deepgram, AssemblyAI, ElevenLabs)
- Familiarity with call routing , skills-based distribution, and ACD systems
Architecture & Scale:
- Proven ability to design highly available, fault-tolerant voice systems
- Experience with multi-region deployment and redundancy strategies
- Knowledge of PostgreSQL/TimescaleDB , Redis , and distributed systems
- Cloud infrastructure experience (AWS, GCP, or Azure)
Compliance & Security:
- Understanding of TCPA, FCC regulations , and DNC requirements
- Experience implementing TLS/SRTP encryption and security best practices
- Knowledge of fraud detection and prevention mechanisms
Bonus Points
- Experience with ML/AI integration for voice analytics and optimization
- Contributions to open-source telephony projects (FreeSWITCH, Asterisk, Janus)
- Background in speech analytics , sentiment analysis, or voice biometrics
- Experience with Homer SIP capture , Prometheus/Grafana , or voice monitoring tools
- Knowledge of STIR/SHAKEN and robocall mitigation
What You'll Get
Autonomy & Ownership - You'll architect and build our voice infrastructure from the foundation up
Cutting-Edge Tech Stack - Work with the latest in AI, voice, and real-time communications
Impact at Scale - Your work will power millions of customer conversations
Collaborative Team - Work alongside talented engineers who value innovation and quality
Growth & Learning - Exposure to emerging technologies in conversational AI and voice automation
Competitive Compensation - comprehensive benefits, and flexible work arrangements
How to Apply
If you're excited about building the future of voice communications and want to work on challenging, impactful problems, we'd love to hear from you!
Send us:
- Your resume highlighting relevant VoIP/telephony experience
- A brief note about the most complex voice system you've built
- Links to any public projects or GitHub repos (if available)
Email:
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