925 Voice Solutions jobs in India

Job Title: Manager - Unified Communications

Location(s): Pune

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit and follow @SpringerNature / @SpringerNatureGroup 

About the Role

We are looking for a skilled “Manager - Unified Communications” to undertake the tasks of day-to-day Operations .This position is responsible for executing the Global Technology strategy for Unified Communications. This role involves designing, developing, and delivering voice communications and contact centres. The focus is on advancing technology initiatives that align with business goals, optimising Global Technology processes, and effectively managing resources in the Unified Communication teams.

Role Responsibilities

Management of Global Unified Communication cloud telephony at Webex Control Hub, Webex Contact Centre and any other UC environment 

Provide day-to-day maintenance and support to the Unified Communications environment hosted on the cloud as well as on-premises 

Ensures the security and compliance of all collaboration tools. 

Monitors and analyses usage metrics to identify areas for improvement.

Oversee Service management, incident management, problem management, and change management. 

Ensure timely and effective resolution of IT incidents and service requests. 

Monitor and manage the Service Desk tickets in all ticket queues to ensure SLAs are being adhered to while providing the utmost Customer Satisfaction for the support provided 

Maintains the inventory of licenses, DID lines and orders maintenance supplies. 

Must possess customer service skills, outstanding analytical and problem-solving skills 

Collaboration with global stakeholders, leaders and departments, ensuring changes and new implementations are carried out without any impact 

Collaborate with other departments to evaluate their needs and provide solutions that improve communication and collaboration. 

Optimisation of the IT resources and reduction of the overall cost by integration and consolidation of services, support and platforms.

Create, update, change, facilitate and implement the business processes and procedural documentation

Leads, mentors, and develops a team of unified communication specialists. 

Develop, manage and report on the department budget (Capex/Opex) and ensure the budget forecast does not have much variation 

Coordinate with external suppliers & continuously review the services and periodic bills provided by vendors with signed agreements.

Maintain the service level provided by the Telecom Providers, third-party collaboration solutions, and software publishers.

Negotiates service levels, costs, and terms and conditions with vendors 

Adhere to the company’s policies and standards, and ensure that laws and regulations are followed 

Experience, skills and qualifications

10+ years in implementation and management of Unified Communication, Contact Centre, Global and local IT Support, Stakeholder Management, IT Projects and Service Delivery etc. 

Experience in the publishing and research sector will be a plus 

Master’s degree in information technology 

Related certifications in Unified Communication, Project and Process Management, etc.

Coordinate with external suppliers & continuously review the services and periodic bills provided by vendors with signed agreements.

Maintain the service level provided by the Telecom Providers, third-party collaboration solutions, and software publishers.

Negotiates service levels, costs, and terms and conditions with vendors 

Adhere to the company’s policies and standards, and ensure that laws and regulations are followed 

Skills and Competencies   

Hands-on knowledge of the Webex Contact Centre, Webex Control Hub, Voice Technology platform, IP-Phone setup, creating and updating call flow design.

Good knowledge of Microsoft Teams Telephony with contact centre integration – Contact Centre as a Service (CCaaS) 

In-depth understanding of IT service management (ITSM) frameworks and best practices. 

Commitment to customer service orientation to understand and address internal client needs effectively.

Flexibility to adapt to changing project requirements and organisational dynamics within a matrixed organisational structure. 

Commitment to staying updated with the latest technical features, updates, and best practices. 

Proactive approach to identifying and addressing potential issues before they escalate. 

Superior negotiation skills for both internal and external purposes 

Must have good time management, good listening, and communication skills 

Capable of working independently with minimal supervision 

Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organisation and the ability to work with a wide variety of audiences 

Strong management skills with a track record of fostering a collaborative and inclusive team environment. 

Regularly review existing systems and make recommendations for improvements 

Eligibility

In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit

#LI-DB1

Job Posting End Date:

10-09-2025

The Unified Communications Engineer plays a critical role in the configuration, optimization, and support of the organization’s voice and collaboration infrastructure, spanning cloud platforms (8x8, Fuze, Teams) and legacy systems (ShoreTel). This role requires hands-on expertise in VoIP routing, SIP, call flow design, and network interaction—especially in hybrid environments. Engineers work closely with network, security, and operations teams to ensure performance, availability, and security.

Key Responsibilities

Engineer and maintain hybrid communication systems including Direct Routing for Teams, 8x8/Fuze voice, and ShoreTel PBX.

Configure and troubleshoot SIP trunking, dial plans, call policies, and call routing logic across platforms.

Conduct packet captures and diagnose call quality issues using tools such as Wireshark and SBC logs.

Collaborate with network engineers to implement or fine-tune QoS, VLAN tagging, and DSCP marking for voice traffic.

Participate in system migrations from legacy PBX to UCaaS platforms.

Build and maintain SBC configurations (Ribbon, AudioCodes) for Teams Direct Routing or SIP trunk integration.

Enforce UC security policies including TLS/SRTP, encryption standards, and E911 compliance.

Required Qualifications

4–7 years of UC or VoIP engineering experience in an enterprise environment.

Strong understanding of VoIP protocols (SIP, RTP, SRTP) and network concepts (QoS, TCP/IP, VLANs).

Experience with Microsoft Teams Voice, 8x8, Fuze, and ShoreTel Director/Connect.

Ability to interpret call flow traces, configure SBCs, and apply performance tuning recommendations.

Preferred Certifications

Microsoft Certified: Teams Voice Engineer Associate

8x8 Certified Engineer (ACSE)

Cisco CCNP Collaboration

CompTIA Security+

AudioCodes/Ribbon SBC Certification

Job ID
31306
**Unified Communications - Solution Architect**
Regular
Pune, India ( My candidate profile
Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
**We are looking for:**
+ As a Unified Communications (UC) Solution Architect, you will play a crucial role in ensuring the harmonization of all solutions within the UC and Digital Technology (DT) portfolio.
+ Working closely with the service owners and business functions, you will contribute to the user satisfaction and synergies of DT solutions in SYENSQO.
+ You will be mainly responsible for integration activities, development of solution use cases, and architectural design.
**We count on you for:**
The major services in your scope will be SaaS communication tools. (Collaboration & Messaging, Productivity & Project management, Video conferencing & Broadcasting solutions)
+ Services Rationalization and Harmonization:
+ Analyze existing UC portfolio solutions, processes and systems to identify areas where harmonization is needed.
+ Support creation of strategies and roadmaps for rationalization and harmonization, including but not limited to solution use cases and best practices
+ Work with IT teams and stakeholders to implement standardized processes, technologies, and procedures
+ Facilitate the transition to new systems and processes, addressing potential challenges and ensuring a smooth rollout
+ **Architectural and Technical Design:**
+ Working with stakeholders to understand business needs and translate them into technical specifications.
+ Designing comprehensive technical solutions, including software architecture, infrastructure, and data management, security, and integration strategies.
+ Overseeing the implementation of solutions, ensuring alignment with the design and business requirements.
+ Support in deployment projects or integration requests that have dependencies on UC solutions
+ Creating and maintaining comprehensive technical documentation, including diagrams, specifications, and test plans.
+ Work closely with the Syensqo security team to perform necessary risk assessments and to ensure security compliance for UC solutions
+ Identifying and resolving technical issues that arise during the development and implementation of solutions.
+ **Continuous Improvement and Transformation:**
+ Analyzing the performance of solutions and identifying areas for improvement.
+ Contribute to transformation projects by bringing your knowledge and technical expertise in these services.
+ Staying up-to-date with the latest technologies and evaluating their suitability for specific business needs.
**You can count on us for:**
+ Be part of and contribute to a once-in-a-lifetime change journey
+ Join a dynamic team that is going to tackle big bets
+ Have fun and work at a high pace
+ Have a high level of autonomy
**Skills and Behavioral Competencies:**
+ Experience in Messaging administration or deployment support. (Good knowledge of Messaging protocols and mail security. E.g., SMTP relay, SPF, DKIM, DMARC, MX, and TXT records)
+ Basic to intermediate DNS skills
+ Knowledge on authentication solutions (Eg, Single Sign On or Multi-factor authentication)
+ Experience in managing or delivering SaaS solutions, familiarity with Application Programming Interfaces (API), and its integration capabilities
+ Experience in constructing high and low-level architectural drawings
+ Knowledge of basic IT security compliance framework (Eg, SOC2, GDPR, ISO 27001, Email RFCS)
+ Mastery of the ITIL v4 framework and principles
+ Strong analytical and problem-solving skills
+ Ability to prioritize tasks and manage time effectively
+ Customer-centric approach
+ Passion for technology and a desire to learn new skills
**You will bring:**
+ Bachelor's degree in Information Technology, Computer Science, or a related field.
+ Proven experience in supporting the administration and transformation of Digital Workplace services at the enterprise level.
+ Strong understanding of such tools and technologies, and knowledge of their ecosystem.
+ Relevant certifications (e.g., Solution architect Cloud / Google / Azure / AWS, ITIL, PMP) are a plus.
**You will get:**
+ 16 weeks of maternity/paternity and co-parenting leave, according to local regulations.
+ Training platform for all employees
+ Free well-being sessions (physical and psychological)
About us
+ Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel, and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
+ At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring, and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability, or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
#As you may already know, Syensqo is the newly established standalone company resulting from the recent spin-off of Solvay. While both organizations are in the process of finalizing the transition, some email communications related to your recruitment process may continue to come from Solvay.
#Senior#LI-Hybrid#LI-BW1

**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Unified Communications Collaboration Specialist**
**What you will do**
Let's do this. Let's change the world. In this vital role you will be crucial in driving our digital workplace strategy forward by ensuring seamless collaboration across the organization through modern communication platforms.
The ideal candidate is a subject matter expert in collaboration tools and has a solid technical background in platforms such as **SharePoint, AvePoint, OPUS, BOX, OneDrive,** and **Microsoft Teams** . You'll work closely with cross-functional teams to improve efficiency, streamline workflows, and ensure secure, scalable collaboration solutions are in place.
**Roles & Responsibilities:**
+ Design, implement, and support solutions within Microsoft Teams, SharePoint Online, OneDrive, and related collaboration platforms.
+ Administer and optimize content lifecycle management with tools like AvePoint and OPUS.
+ Support governance, compliance, and data protection standards across collaboration tools.
+ Lead migrations and integrations between platforms such as BOX to OneDrive or SharePoint.
+ Develop and maintain training resources, user guides, and provide end-user support.
+ Collaborate with business stakeholders to analyze requirements and deliver tailored solutions.
+ Act as the technical point of contact for unified communications and collaboration-related initiatives.
+ Monitor system performance, troubleshoot issues, and ensure service availability.
+ Stay ahead of with new technologies and industry trends related to enterprise collaboration.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The (vital attribute) professional we seek is a (type of person) with these qualifications.
**Basic Qualifications:**
+ Master's degree / Bachelor's degree and 8 to 13 years Unified Communications and Collaboration environments
**Preferred Qualifications:**
**Functional Skills:**
+ Strong proficiency in Microsoft 365 ecosystem: SharePoint Online, OneDrive, Teams
+ Hands-on experience with AvePoint and OPUS tools for content and records management.
+ Experience with cloud storage solutions such as BOX and migration projects to Microsoft platforms.
+ Solid grasp of data governance, security policies, and compliance frameworks.
+ Proven ability to manage projects, priorities, and stakeholders across business units.
+ Strong program/project management skills within a diverse toolset of methodologies (Agile, Scrum, DevOps etc.) including risk mitigation strategies.
+ Have solid business insight - ability to handle multiple priorities and to build a strong network and relationships.
+ Experience with Power Platform (Power Automate, Power Apps) for workflow automation.
+ Strong vendor management skills from RFP ideation to implementation management.
+ Familiarity with ITIL processes and ticketing systems like ServiceNow or Jira.
+ Strong understanding of hybrid collaboration environments and change management.
+ Excellent analytical, problem-solving and presentation skills.
**Professional Certifications:**
+ Scaled Agile Framework (SAFe) for Teams (preferred)
**Soft Skills:**
+ High degree of initiative and self-motivation.
+ Ability to handle multiple priorities successfully.
+ Excellent verbal and written communication skills.
+ Team-oriented with a focus on achieving team goals.
+ Excellent analytical and troubleshooting skills.
+ Ability to work effectively with global and virtual teams.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 0 list of fastest-growing American companies since 8.Summary At Smarsh, we attribute much of our success to the strength of our team members. To build on this momentum, we’re searching for a highly qualified sales engineer who will be responsible for combining technical knowledge with sales skills to provide solutions that meet customer needs. They will work closely with our Sales Account Management team and our customers to understand their requirements to deliver tailored technical solutions

How will you contribute?

Pre-Sales Support:

Engage with potential clients to understand their technical requirements and pain points.

Provide technical presentations, demonstrations, and product walkthroughs to customers.

Collaborate with the sales team to create proposals and presentations tailored to the client's needs.

Develop and deliver technical content (, product specifications, case studies) to help in the sales process.

Collaborate with Product and InfoSec teams for Security Assessments and RFPs.

Collaborate with internal teams to ensure successful customer POCs.

Product Expertise:

Demonstrate deep knowledge of products and services to effectively address customer needs.

Stay updated on industry trends, competitive products, and technological advancements.

Provide technical assistance in configuring products for specific customer requirements.

Solution Design:

Work with customers to design and propose solutions based on their technical needs and requirements.

Customize and configure solutions based on the client's budget, timeline, and specifications.

Maintain strong relationships with existing and prospective clients.

Act as the technical point of contact between the customer and the company.

Address client inquiries and resolve technical issues during the sales cycle.

Post-Sales Support:

Ensure smooth implementation of the product after the sale.

Provide training and technical support to customer's post-purchase.

Ensure ongoing customer satisfaction and identify opportunities for upselling or cross-selling.

Sales Process:

Assist the sales team in closing deals by providing technical expertise and support.

Prepare detailed and accurate technical documentation.

Contribute to achieving the sales team’s targets and objectives.

What will you bring?

Bachelor's degree in a relevant field (, project management, business administration, engineering).

2+ years of experience in Sales, Engineering, or Technical Support roles in B2B SaaS company.

Experience working with customers in regulated industries.

Proven experience with Financial Compliance and/or Contact Center Recording

Proven experience with Analytics

Excellent communication and interpersonal skills.

Strong technical aptitude and problem-solving abilities.

Ability to understand customer needs and translate them into technical solutions.

Knowledge of the sales process and ability to work in a sales-driven environment.

Proficiency in CRM software, Microsoft Office Suite, and product-specific desktop/mobile-based software.

Ability to work under pressure and manage multiple priorities.

This position may require travel to client sites, trade shows, or conferences.

Preferred Qualifications:

Call Recording experience with Cisco, Webex, Microsoft Teams, and other telephony platforms

Experience installing and configuring mobile applications

What do we offer?

We value our people and offer a competitive salary along with company bonus

Strong maternity and paternity scheme

A workplace pension scheme

Take what you need holiday package

Private medical insurance

Dental plan

Group life assurance

Group income protection

Employee assistance programme

A monthly wellness allowance

Adoption assistance

Stock options

Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions.About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

The Unified Communications Engineer Senior is a member of the RSM technical services group and is responsible for the strategic operational support of our Unified Communications Voice Systems and Collaboration tools. The engineer will work closely with IT management and other functional groups to design, develop, deploy, and administer the company&aposs enterprise collaboration services. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between technical and non-technical people within the company. Must have a team oriented attitude, solid interpersonal skills and be self-driven and accountable.

• Design, deploy, and support enterprise-grade voice and collaboration solutions leveraging Microsoft Teams Phone System, several PSTN providers across multiple countries including direct routing and operator connect, as well as Cisco Webex Contact Center and Cisco Cloud Voice systems, providing Tier 3 support, advanced troubleshooting, and strategic guidance.
• Act as a technical lead and subject matter expert for UC initiatives, collaborating with infrastructure, network, and security teams to ensure performance, security, and compliance
• Develops and maintains technical standards, procedures and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels. Provides guidance to team members
• Lead or support platform migrations, upgrades, and integrations, aligning technical decisions with business goals.
• Participates in incident management, root cause analysis, and problem resolution.
• Participation in scheduled and unscheduled system maintenance including change management, on-call and off-hour systems support
• Other duties as assigned.
  
  

EDUCATION/CERTIFICATIONS

(must Note Required Or Preferred)

Bachelor's degree in a related field or equivalent experience

Technical/Soft Skills

(MUST NOTE REQUIRED OR PREFERRED)

• Cisco Webex Contact Center
• Microsoft Teams Voice
• Experienced in SIP trunk design, deployment, and support
• Experienced in configuration and support of Cisco routers and switches
• Experienced in network protocols, TDM and Ethernet data and voice circuits
  
  

Experience

(MUST NOTE REQUIRED OR PREFERRED)

• 7+ years of experience supporting enterprise Unified Communications solutions.
• Hands-on expertise with Microsoft Teams Voice, including Direct Routing, SBC configuration, dial plans, and policy management.
• Strong experience with Cisco Webex Contact Center (Cloud) and Cisco Cloud Voice
• Solid understanding of VoIP protocols (SIP, RTP), call flow analysis, and QoS best practices.
• Familiarity with security, compliance, and data retention policies related to voice services.
• Experience with PowerShell and/or other scripting tools for automation and administration.
• Excellent written and verbal communication skills, with a strong attention to detail.
  
  

Preferred Requirements

• Microsoft and Cisco certifications (e.g., MS-720, MS-700, CCNP Collaboration).
• Experience integrating UC with ServiceNow or other ITSM platforms.
• Exposure to AI-powered voice solutions, analytics platforms, or transcription technologies.
• Knowledge of Azure AD, identity and access policies, and conditional access related to UC tool.
  
  

Leadership Skills

(MUST NOTE REQUIRED OR PREFERRED)

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at (HIDDEN TEXT).

Skills Required
Powershell

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Job Description:

Good knowledge on Voice Enabled solutions testing like SIRI, MS Cortona, Alexa & Google Assistant.

Hands on experience on testing ASR, NLU and NLG in components level.

Good knowledge on debugging issues on AI based components like ASR, NLU, NLG & App

Good knowledge on Android Application Testing and App development environment.

Good Knowledge on Python and HTML languages.

Expertise in writing automation scripts using Java and Java Script. Experience in Query language MySQL.

Experience in API Testing, Multimedia Testing, GUI Testing will be an added advantage. 

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Req ID:  338473  

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Consulting-Unified Communications Service Operations L2 / L3 Engineer to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Job Title: Unified Communications Service Operations L2 / L3 Engineer

Role Description

Part of End User Computing, the Collaboration Team provide the services and platforms associated to the Microsoft 365 environment. Platforms include, MS Teams, O365, SharePoint Online and One Drive.

We are seeking a skilled and motivated Unified Communications Service Operations L2 / L3 Engineer, possessing strong administrative/operational experience in Microsoft Teams, SBC, telephony and video related products, who would be mostly focused on implementation of the Teams Phone Mobile solution for Deutsche Bank, but will also cover a range of SRE duties across other applications and technologies. Requirements vary by country and are key to satisfy our business goals.

The successful candidate must be an experienced Site Reliability Engineer (SRE) with a minimum of 3-5 years’ experience working on MS Teams, specifically around Teams Phone Systems and Compliance Recording.

Key Responsibilities:

• UAT and implement Microsoft Teams Phone Mobile solution in alignment with the MS Teams Product Management objectives, as well as business and technical requirements
• Employ a range of techniques to analyse problems and evaluate multiple solutions against engineering, business & strategic criteria
• Troubleshoot solutions using common patterns with a range of tools & techniques
• Conduct thorough testing and validation of voice functionality related to the Teams Phone Mobile, ensuring consistency and feature parity between different service providers
• Improve delivery standards, working practices, tools & solutions and driving adoption of automation tools
• Collaborate closely with internal teams, preferred Mobile carriers, and stakeholders, to ensure seamless project delivery throughout
• Troubleshoot complex technical issues with Mobile carriers and internal teams, providing timely response and resolution
• Ensure solution compliance with organisational policies and regulatory requirements, related to deployment location, including roaming
• Create and maintain operational documentation, including operational runbooks and guidelines, change related documentation and other supporting documents
• Monitor system performance and user experience, to optimise the service, where possible
• Identify, assess and report on issues and potential risk events within solutions
• Prepare root cause analysis and prepare incident reports for production incidents and lead remediation
• Troubleshooting and resolution of issues with the Unified Communications platforms, supporting services and dependencies
• Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels
• Performing disaster recovery testing on a periodic basis in line with agreed service levels
• Patching, maintenance and remediation on the Unified Communications platforms and supporting services
• Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations
• Ensuring production installations of the platforms and additional components are compliant with the bank’s information security standards
• Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation
• Support Teams Engineering and Product Teams with change management and user migration and adoption

Skills & Qualifications:

• Building on a very strong technical knowledge in the aforementioned areas, the candidate must have strong support/troubleshooting skills, operate on their own accord, and work together in a global team with a strong worth ethic and communication skills
• Demonstrable experience in upgrading, installing, configuring and supporting Microsoft Teams large scale deployments and related capabilities such as Session Border Controllers, Avaya Enterprise Voice and Cisco Unified Communications products
• Microsoft Teams Phone System (Direct Routing, Calling Plans and Operator Connect)
• Advanced Level of PowerShell scripting to automate common tasks
• Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL or similar process
• Must have diverse technical background with experience on multiple technologies including a knowledge of H323 / SIP, AD, LDAP, XMPP, networking protocols and associated services.
• Knowledge of instant messaging, voice and video protocols ideally including PBX, ACD, CTI, IVR and VoIP
• Understanding and experience on Azure & Microsoft 365, one or combination of following formal accreditations:
  • Microsoft 365 Certified: Teams Administrator Associate.
  • Microsoft 365 Certified: Teams Support Engineer Associate.
  • Microsoft 365 Certified: Teamwork Administrator Associate.
• Strong career interest with a focus on professional improvement focused on Unified Communications technologies
• Comfortable working in a team with a diverse skill set, location and culture across different countries
• Must be adaptable and quickly understand the new technologies / emerging markets
• Excellent communication skills, with the ability to listen, understand and present clear solutions to problems
• Proven track record in problem solving, within a medium to large enterprise environment
• The candidate will operate within a team for supporting the Global On-Call rota, facilitate weekend changes, and remote support where required
• English written and verbal skills are mandatory with German written and verbal skills are dded benefit
• Analytical thinker experienced in a range of problem-solving techniques & approaches
• Team player who shares and collaborates, a keen listener and quick learner
• Enables experimentation and fast learning approaches to creating business solutions

Nice to have:

• Video Interoperability
• Understanding of the agile project delivery frameworks
• Experience with NICE NTR-X compliance recording platform
• PowerShell, Python, MSPL Scripting
• Understanding of monitoring systems (Tivoli, Netcool, SCOM 2007/2012, Nectar etc.)
• Knowledge of regulatory requirements in financial services industry
• Experience in messaging archiving products and eDiscovery tools
• Experience on ServiceNow

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make  accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers and report to Manager

**Salary**: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

COVID-19 considerations:
TAKING ALL COVID-19 PRECAUTIONS

Ability to commute/relocate:

- Bengaluru, Bengaluru - 560064, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)