1,959 Voice Support jobs in India
Voice Support Engineer
Posted today
Job Viewed
Job Description
Flightcase IT Services
Role Overview
The Voice NOC Engineer will be responsible for providing end-to-end technical support and escalation management for VoIP and telecom networks. This role demands strong expertise in SIP protocols, Cisco Unified Communications Manager (CUCM) , and telecom equipment such as SBCs and NGNs . The candidate will handle complex VoIP troubleshooting, network monitoring, and customer communication , ensuring high service availability and adherence to SLAs.
Key Responsibilities
- Provide end-to-end technical support for telecom and VoIP services, including ticket management, issue resolution, and client communication .
- Support and manage commercial voice services such as Hosted PBX, SIP Trunking, PRI, Toll-Free, Long Distance, and Audio Conferencing .
- Troubleshoot and resolve VoIP-related issues such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, voice quality, DID, and toll-free issues .
- Perform proactive network monitoring and troubleshooting using tools across routers, switches, NGNs, Soft Switches, Media Gateways, SBCs, and Tx equipment.
- Analyze SIP/SS7 traces, CDRs, and raw switch logs for complex issue resolution and root cause analysis.
- Manage alarms and incidents across network entities and coordinate with vendors and carriers for issue resolution.
- Conduct fraud detection and analysis , investigating any anomalies or suspicious activity.
- Provide escalation support for internal teams and ensure customer updates are timely and clear.
- Troubleshoot VoIP features such as answering rules, music on hold, and other PBX/UC platform features .
- Ensure compliance with SLAs , maintaining a proactive approach to minimize network downtime.
- Work closely with global clients (especially US-based) to resolve technical and operational issues.
Technical Skills Required
- Strong hands-on experience with SIP protocol (mandatory) and VoIP technologies .
- Expertise in Cisco Unified Communications Manager (CUCM) , CCNA Voice , or CCNP Voice .
- Experience with SBCs, Soft Switches, Media Gateways, and NGN networks.
- Knowledge of telecom protocols (SIP, SS7, TDM ) and transport layers (T1/T3).
- Familiarity with tools for network monitoring, packet capture, and trace analysis .
- Strong analytical and troubleshooting abilities in a live telecom/VoIP environment.
Other Requirements
- Excellent oral and written communication skills – must be fluent and clear with no MTI or regional accent .
- US client exposure is mandatory (experience working with US-based customers).
- Strong analytical and problem-solving skills with the ability to work independently under pressure.
- Quick learner with the ability to adapt to multiple internal tools and applications.
- Must be willing to work in a 24x7 rotational shift environment .
- Must be comfortable signing a 2-year service agreement (mandatory for all new hires).
- One in-office interview round is mandatory (final round may be virtual via Microsoft Teams).
Education Qualification
- Bachelor’s degree (preferably in Engineering, Electronics, Telecommunications, or related field ).
Summary
This role offers an opportunity to work in a dynamic telecom operations environment, supporting enterprise-level VoIP and unified communication services for global clients. The ideal candidate is a hands-on engineer with deep SIP/VoIP expertise, strong communication skills, and the ability to perform under a 24/7 operations model .
US Voice Support Representative
Posted 2 days ago
Job Viewed
Job Description
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
**Job Description:**
UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.
**Key Responsibilities:**
+ Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
+ Understand customer needs and offer solutions that align with UPS Logistics services and policies.
+ Manage calls while maintaining a high standard of service.
+ Accurately document customer interactions and issue resolutions in the CRM system.
+ Stay informed about UPS Logistics' products, services, and operational guidelines.
+ Collaborate with internal teams to ensure prompt and effective issue resolution.
+ Identify and suggest areas for process improvement to enhance customer satisfaction.
**Qualifications:**
+ **Experience:** A minimum of 1 year of U.S. customer service experience is preferred, ideally in a voice-based support role.
+ **Language Skills:** Fluency in English with excellent written and verbal communication.
+ Strong problem-solving capabilities and attention to detail.
+ Ability to manage tasks independently and within a team environment.
+ Proficiency in using voice support platforms, CRM tools, and other customer service software.
+ Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones.
**Preferred Qualifications:**
+ Graduation and above.
+ Experience in call center.
+ Familiarity with international BPO's.
+ Ability to handle high volumes of call traffic effectively.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
US Voice Support Representative
Posted 2 days ago
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Description:**
UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.
**Key Responsibilities:**
+ Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
+ Understand customer needs and offer solutions that align with UPS Logistics services and policies.
+ Manage calls while maintaining a high standard of service.
+ Accurately document customer interactions and issue resolutions in the CRM system.
+ Stay informed about UPS Logistics' products, services, and operational guidelines.
+ Collaborate with internal teams to ensure prompt and effective issue resolution.
+ Identify and suggest areas for process improvement to enhance customer satisfaction.
**Qualifications:**
+ **Experience:** A minimum of 1 year of U.S. customer service experience is preferred, ideally in a voice-based support role.
+ **Language Skills:** Fluency in English with excellent written and verbal communication.
+ Strong problem-solving capabilities and attention to detail.
+ Ability to manage tasks independently and within a team environment.
+ Proficiency in using voice support platforms, CRM tools, and other customer service software.
+ Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones.
**Preferred Qualifications:**
+ Graduation and above.
+ Experience in call center.
+ Familiarity with international BPO's.
+ Ability to handle high volumes of call traffic effectively.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
US Voice Support Representative
Posted 2 days ago
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.
**Key Responsibilities:**
+ Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
+ Understand customer needs and offer solutions that align with UPS Logistics services and policies.
+ Manage calls while maintaining a high standard of service.
+ Accurately document customer interactions and issue resolutions in the CRM system.
+ Stay informed about UPS Logistics' products, services, and operational guidelines.
+ Collaborate with internal teams to ensure prompt and effective issue resolution.
+ Identify and suggest areas for process improvement to enhance customer satisfaction.
**Qualifications:**
+ **Experience:** A minimum of 1 year of U.S. customer service experience is preferred, ideally in a voice-based support role.
+ **Language Skills:** Fluency in English with excellent written and verbal communication.
+ Strong problem-solving capabilities and attention to detail.
+ Ability to manage tasks independently and within a team environment.
+ Proficiency in using voice support platforms, CRM tools, and other customer service software.
+ Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones.
**Preferred Qualifications:**
+ Graduation and above.
+ Experience in call center.
+ Familiarity with international BPO's.
+ Ability to handle high volumes of call traffic effectively.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
US Voice Support Representative
Posted 2 days ago
Job Viewed
Job Description
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
**Fiche de poste :**
UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.
**Key Responsibilities:**
+ Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
+ Understand customer needs and offer solutions that align with UPS Logistics services and policies.
+ Manage calls while maintaining a high standard of service.
+ Accurately document customer interactions and issue resolutions in the CRM system.
+ Stay informed about UPS Logistics' products, services, and operational guidelines.
+ Collaborate with internal teams to ensure prompt and effective issue resolution.
+ Identify and suggest areas for process improvement to enhance customer satisfaction.
**Qualifications:**
+ **Experience:** A minimum of 1 year of U.S. customer service experience is preferred, ideally in a voice-based support role.
+ **Language Skills:** Fluency in English with excellent written and verbal communication.
+ Strong problem-solving capabilities and attention to detail.
+ Ability to manage tasks independently and within a team environment.
+ Proficiency in using voice support platforms, CRM tools, and other customer service software.
+ Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones.
**Preferred Qualifications:**
+ Graduation and above.
+ Experience in call center.
+ Familiarity with international BPO's.
+ Ability to handle high volumes of call traffic effectively.
**Type de contrat:**
en CDI
_Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._
International Voice Support || Bangalore
Posted 464 days ago
Job Viewed
Job Description
Domestic Voice Support (Hindi)
Posted 514 days ago
Job Viewed
Job Description
Be The First To Know
About the latest Voice support Jobs in India !
Call Center Specialist
Posted 5 days ago
Job Viewed
Job Description
Work Location: Mumbai / MH
Experience Range Required: 1-2
Job Description: voice and email support experience 1-2 years required
Essential skills :
voice and email support
Call Center Executive
Posted 6 days ago
Job Viewed
Job Description
Magicbricks is Times of India Company
We have free meals + Medical Insurance Excellent incentive earning policy + subsidized higher education benefits.
We are looking for immediate hiring for the following positions;
Call Center Executives, we call them "Agents or Account Managers" - 30 positions are open
Call Center Executive - Max. upto 4.8 L per annum
For all the positions the common attributes are:
1. Experience in inside sales (Tele-Calling sales in call centers) Out Bound sales process.
2. B2C sales
3. Candidates from companies like No Broker, Square Yards, Unacademy, Byjus, Vedantu, Medibuddy etc are preferred but any other company where it is B2C inside sales will also do.
4. Candidates from industry like Ed Tech and Real Estate, are preferred but any other company where it is B2C inside sales will also do.
Soft Skills:
1. Aggressive
2. Excellent English Communication skills
3. Confident
4. Presentable
Years of Experience:
Call Center Executives- Min 1 year of inside sales B2C sales experience
In this process, we have 6 days working
No night shifts, so you can tab people from international call centers also who do not want to do night shifts.
Saturdays - Sundays are working
Offs are assigned either on a Monday or on a Tuesday.
Office Location- Manyata Tech Park, Bangalore.
Hospital Call Center Manager
Posted 30 days ago
Job Viewed
Job Description
Company Overview
Sir H.N. Reliance Foundation Hospital & Research Centre is a top-tier, multi-specialty tertiary care hospital in Mumbai with 345 beds. Known for its state-of-the-art infrastructure and a commitment to Respect for Life, it offers advanced diagnostic services and prioritizes excellence in medical care. With a legacy dating back to 1918, the hospital upholds its values through dedicated service and care, continuing a tradition of distinction in the healthcare industry.
Job Overview
We are seeking a dedicated and organized junior level Contact Center Manager to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.
Qualifications and Skills
- Proficiency in managing call routing, ensuring inbound and outbound call flows are efficient and effective.
- Excellent communication skills to interact with staff and manage patient queries professionally.
- Strong organizational skills to manage multiple tasks and streamline call center operations smoothly.
- Ability to implement and monitor call center performance metrics to ensure high-quality service delivery.
- Previous experience in a healthcare setting is preferred, providing insight into patient needs and operational goals.
- Capability to train and lead a team effectively, fostering a productive work environment.
- Problem-solving skills to quickly address and resolve any issues that arise with call handling and routing.
- Must be adept at using communication technology efficiently, ensuring all equipment functions optimally.
Roles and Responsibilities
- Manage, organize, and streamline call routing, ensuring efficient inbound and outbound call processes.
- Monitor call center operations, including assessing performance metrics to maintain service standards.
- Train and guide call center staff, ensuring team members are well-prepared to handle patient inquiries effectively.
- Address and resolve issues swiftly, maintaining a high level of quality and efficiency in call handling.
- Develop strategies to improve call center productivity and patient satisfaction rates.
- Coordinate with healthcare professionals to ensure patient needs are prioritized and met promptly.
- Maintain records of calls and manage data accurately for reporting and further improvement analysis.
- Oversee staff