7,440 Voip jobs in India

Troubleshooting VoIP network issues.

VoIP Network Engineer Requirements:

Bachelor's degree in information technology, computer science, or a similar field.

Previous experience working as a VoIP network engineer.

In-depth knowledge of VoIP systems and IP Protocols.

Knowledge of hardware systems including servers, memory modules, processors, and peripherals.

Detailed knowledge of network security systems and software.

Good project management skills.

Familiarity with WAN and LAN systems.

Excellent troubleshooting skills.

Advanced written and verbal communication skills.

Feel free to contact us if you want to give it a try

E-mail: (Send your CV here)

Call Us: Sudakshina Mitra (Lead HR)

Address: Ambuja Ecostation Business Tower, 16th Floor, Suite - 1602, Plot, 07, Street Number 9, BP Block, Sector V, Bidhannagar, Kolkata, West Bengal

Landmark: Salt Lake 215A Bus Stand | Salt Lake Phillips More

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

Role : UCCE Engineer

Summary :

We're looking for a seasoned
UCCE Engineer
to join our team in Bangalore. If you have strong hands-on experience with Cisco Contact Center Enterprise components and a passion for delivering seamless customer experiences, this opportunity is for you

Location:
Bangalore

Experience:
5–10 Years

Notice Period:
45–60 Days

Key Responsibilities:

• Install and configure UCCE components including
  ICM, CVP, CUIC, Finesse, CCMP, VVB, CUSP
• Collaborate with cross-functional teams to design and implement efficient call flows
• Provide consulting and technical support to clients and internal stakeholders
• Troubleshoot and resolve issues related to UCCE components and deployments
• Participate in solution design discussions and contribute to high-level architecture planning

Must-Have Skills:

• Proven experience in
  installation and configuration
  of UCCE components
• Strong
  consulting skills
  with excellent communication and presentation abilities
• Basic
  troubleshooting and design
  knowledge of UCCE components and call flows

Good-to-Have Skills:

• High-level design understanding of UCCE architecture
• In-depth knowledge of
  CVP deployment model call flows

If you or someone you know fits this role, feel free to DM me or share your resume at

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Job Title: VoIP Engineer

Experience Required: 7+ Years

We are looking for a Avaya Voice Engineer / UC Architect with extensive experience designing, deploying, and managing complex Avaya telephony environments.

Key Responsibilities:

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Design, deploy, and manage enterprise Avaya environments including:

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Avaya Aura Communication Manager

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Session Manager

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System Manager

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Avaya Messaging / Modular Messaging

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Avaya SBCs / Session Border Controllers

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Contact Center / AACC / CMS (if applicable)

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Voice architecture design reviews and implement best practices across global sites.

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Manage high-availability voice systems, disaster recovery planning, and failover configurations.

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Architect and implement integration with third-party services (e.g., Microsoft Teams, SIP trunking providers, Active Directory, Call Recording platforms).

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Provide high-level support and root cause analysis for critical incidents and escalations.

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Mentor junior engineers and guide the internal voice support team.

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Maintain and regularly update system documentation including voice infrastructure diagrams, SOPs, and escalation matrices.

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Evaluate and recommend new technologies, upgrades, and security improvements within the UC domain.

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Develop and maintain Avaya support relationships and manage vendor escalations to ensure SLA compliance.

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Avaya system migrations, software upgrades, and hardware refresh projects.

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Ensure compliance with enterprise security, change management, and operational policies.

Required Skills & Qualifications:

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Hands-on experience with Avaya enterprise telephony platforms.

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Deep expertise in Avaya Aura suite including CM, SM, SMGR, AM, and associated solutions.

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Strong experience with SIP architecture, SBCs, trunking, and network voice routing.

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Advanced troubleshooting and diagnostics skills using Avaya tools (SAT, ASA, traceSM, etc.).

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In-depth knowledge of voicemail, EC500, DID provisioning, call flow design, and EVM configurations.

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Experience integrating with Microsoft Active Directory, LDAP, and other enterprise services.

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Ability to lead cross-functional technical discussions and influence architecture decisions.

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Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS) certifications highly preferred.

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Strong documentation, planning.

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Experience with tools like Wireshark, Avaya One-X, System Platform, and Communication Manager CLI.

Preferred Qualifications:

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Familiarity with Avaya Contact Center (AACC/AES), workforce optimization tools, or recording systems

Lead the deployment and optimization of
high-performance telephony systems
.

Work with FusionPBX, FreeSWITCH, SIP, and advanced networking to design dial plans, IVRs, call queues, and secure, reliable voice solutions.

Requirements

• Proven FusionPBX & FreeSWITCH experience
• Strong VoIP, SIP, RTP, and Linux/Unix skills
• Networking expertise (NAT, DNS, firewalls, QoS)

Preferred: CCNA, RHCE, Asterisk/FreePBX, CRM/billing integration.

Job Category:
Software

Job Type:
Full Time Day Shift (Monday to Friday)

Job Location:
Nagpur

VoIP Engineer (FusionPBX & FreeSWITCH)

Name
Email Address:

Contact Number
Job Title -

DOCX,DOC,PDF file format is supported

Position : VOIP Engineer

Experience : 2 years

Location : Pune

Job type : 2 years bond is compulsory

Client : FLIGHTCASE IT SERVICES

CTC : As per market standards

First round of interview will be in office (face to face), and final round will be virtual (teams call with video recording), or vice versa. One round of interview in office is mandatory.

JD for Voice NOC & Technical Assistance Center (VOIP-Telecom)

• ThisrolerequiresexpertiseintechnologieslikeCiscoUnifiedCommunicationsManager(CUCM),SIP/SS7protocols,telecomequipment(likeSBCsandNGN),andhandlingescalationsforcomplexissuesrelatedtoVoIPservices,toll-freenumbers,andvariouscarrier/vendorissues.
• Provide end-to-end support for telecom services, from ticket creation to issue resolution.
• Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
• Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution.
• Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues.
• Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment.
• Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay, andAcme/Oracle SBCs, Cisco ONS, and other telecom equipment.
• Work closely with vendors and carriers on T1/T3 TDM circuits, conducting head-to-headtesting on transport layers.
• Investigate and resolve fraud-related issues and conduct fraud analysis as necessary.
• Provide escalation support for other teams by analysing SIP/SS7 traces, CDRs, and raw switch traces to resolve complex call issues.
• Regularly update customers on the status of tickets, ensuring timely resolution and maintaining agreed SLAs.
• Conduct regular follow-ups with vendors and ensure that any network-related issues are addressed promptly.
• Troubleshoot and resolve issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features.
• Assist with troubleshooting Toll-Free and Calling Card issues, providing resolutions based on network architecture.
• Maintain a proactive approach to network monitoring and ensure that all service disruptions are minimized.
• Should be ready for 24/7 work environment.

Other Criteria
:

• Excellent oral & written communication skills.

• Ability to learn and adapt to multiple internal applications & tools.

• Strong analytical and independent problem-solving skills.

• Able to clearly communicate network issues and the status of efforts to resolve problems.

Job Summary:

We are looking for a technically strong and detail-oriented VoIP Support Engineer to join our IT/Telecom operations team. This role involves supporting and optimizing our VoIP and Unified Communications systems, including SIP trunking, IP phones, UCaaS platforms, and cloud telephony services. The ideal candidate will bring hands-on experience with voice infrastructure, SIP routing, and multi-carrier environments, ensuring seamless voice communication for internal users and external clients.

Role & responsibilities

• Provide support and troubleshooting for VoIP systems, UCaaS platforms, and related network infrastructure.
• Provide support and troubleshooting of customers issues related to Call routing, IP Phone provisioning, Contact Center solutions, Fax, etc.
• Work with telecom carriers and aggregators for number provisioning, porting, failover setup, and escalation.
• Configure, provision, and maintain IP phones (e.g., Polycom, Yealink, Cisco) and softphone applications.
• Experience of UCaaS and cloud telephony environments.
• Handle number plans, dial plans, call routing logic, and emergency call configurations across platforms.
• Perform advanced troubleshooting using SIP traces, syslogs, packet captures, and carrier diagnostic tools.
• Optimize call flow and routing in multi-region deployments and hybrid UCaaS/on-prem setups.
• Assist with cloud telephony integrations (e.g., CRM, help desk, IVRs, contact center solutions).
• Collaborate with network and security teams to ensure VoIP QoS, VLAN tagging, NAT traversal, and firewall configurations.
• Maintain documentation of SIP trunks, DID inventories, call flows, and carrier contact/escalation procedures.
• Maintain and troubleshoot integrations with third-party tools (e.g., billing systems, CRM integrations, fax, SMS).

Preferred candidate profile

• Bachelors degree in computer science, Information Technology, or equivalent practical experience.
• 5+ years of experience in VoIP support or telecom systems engineering roles.
• Strong hands-on knowledge of SIP protocol, SIP trunking setup, and troubleshooting.
• Experience working with telecom carriers, SIP trunk providers, and carrier aggregators.
• Familiarity with DID provisioning, porting processes, E911 configuration, and regulatory compliance (e.g., STIR/SHAKEN).
• Proficient in analyzing SIP/RTP flows using tools like Wireshark or sngrep.
• Practical experience with cloud telephony systems or hosted PBX platforms.
• Knowledge of VoIP QoS principles, NAT traversal, firewall rules, and VLANs.
• Experience managing IP phones and softphones in enterprise environments.

Preferred Qualifications

• Certifications such as SIP School Certified Associate (SSCA), CCNA Collaboration, or Microsoft Teams Voice Engineer.
• Hands-on experience with voice gateways, SBCs, or cloud PBX systems.
• Familiarity with call analytics platforms and VoIP monitoring tools.
• Experience with hybrid deployments (on-prem PBX + UCaaS), and telephony API platforms

Soft Skills

• Strong communication skills.
• Excellent organizational skills with attention to detail and documentation.
• Problem-solver with a proactive, customer-first mindset.
• Ability to manage multiple tasks, priorities, and deadlines in a dynamic environment.

We are hiring for VOIP Network Engineer Role,

Role: L1 TAC Engineer: (Telecom Engineer)

Location: Chennai – Ambattur

Shift: Flexible with Shifts

Job Responsibilities:

• Troubleshoot all Level 1/2/3 calls from the customers.
• Focus on customer satisfaction. Manage backlog efficiently.
• Document all communication with customer in the CRM.
• Notify/Discuss with Sr.TAC/TL on SR's that require assistance.
• Timely handoff (escalation) of cases to Sr.TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base / create KCS article for all valid solutions.
• Understand the SLA's and client requirements on quality of delivery.
• Update new SRs and status of current SRs in DBR module every day.
• Review all SRs every day at the beginning of the shift and update the relevant SRs.
• Review all 'Observation Sheet' type SRs and follow up every week.
• Attend monthly Team meetings.
• Attend weekly SSQA coaching sessions & work on suggested improvements.
• Attend/Conduct KSS & product training as per nominations.
• Ownership issues must be avoided during SR handling.
• As a node member, maintain lab properly and contribute during lab audits.

C & VoIP Application Engine Development (CDE) :

Job Description Analyzes, develops, designs, and maintains software for the organization's products and systems. Performs system integration of software and hardware to maintain throughput and program consistency. Develops, validates, and tests: structures and user documentation.

PRIMARY SKILLS :

● Proficiency in Telecom Domain with hands on experience of developing mobile applications.

● Should have experience in development with C, multithreading, data structures on VoIP solutions ( SIP, RTP, RTCP, TCP/UDP, H264 protocol, codecs for Video and Audio solution).

● Leaks and crash Analysis, Thread management, Categories, Notifications, Design patterns in ios, Client-Server interaction SECONDARY SKILLS

● Knowledge in telecom protocols like VOIP, SIP

● Strong in system/networking concepts: Sockets, Multi-threading, thread priorities, mutex etc.

● Working knowledge of mobile application development environments like Android, iOS. SOFT SKILLS

● Hands on 3-6 years of experience in development using C, multithreading, data structures on VoIP solutions ( SIP, RTP, RTCP, TCP/UDP, H264 protocol, codecs for Video and Audio solution).

● Full understanding of compile/build tools in both Linux or Windows environments.

Job Type: Full-time

Pay: ₹1,000, ₹1,313,549.37 per year

Work Location: In person

• 3-5 years of experience in B2B technical sales or VoIP solution engineering.
• Strong understanding of VoIP technologies: SIP, RTP, PBX, DID provisioning, codecs,
• Experience with platforms like FusionPBX, Asterisk, FreePBX, 3CX, or Freeswitch.