2,432 Voip jobs in India
Senior VoIP Solutions Architect
Posted 25 days ago
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Voip Engineer
Posted 8 days ago
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Immediate Joinees
Asterisk Developer – Elite 26 | CC33 Global India
Location: India
Experience: 3-5 years
Team: The Elite 26 – Building CC33 Global India’s Foundation Team
Type: Full-time | Foundational Role
About CC33 Global – Elite 26
Shaping a World-Class Tech Hub – One Role at a Time
CC33 Global is assembling a foundational group of 26 handpicked technology experts – The Elite 26 – to build the core of our India Technology Hub. This team will define the benchmarks of excellence, culture, and technical leadership for years to come.
The Elite 26 will lead the design, development, and optimization of the next generation of platforms, tools, and infrastructure. This team will directly impact our 5,000+ employees and 30,000+ global clients – driving speed, innovation, and global scalability.
Role Overview – VoIP Lead
We are looking for a seasoned VoIP Lead to spearhead our voice communications platform. You will architect, design, and manage scalable VoIP infrastructures, ensuring high availability, performance, and security.
You’ll work with technologies like Asterisk and databases like MySQL or PostgreSQL , while leveraging scripting skills to automate, troubleshoot, and optimize systems.
Key Responsibilities
- Lead the design, deployment, and maintenance of VoIP systems using Asterisk or FreeSWITCH .
- Implement SIP routing and load balancing using Kamailio or OpenSIPS .
- Ensure high availability and scalability of VoIP infrastructure.
- Work with MySQL or PostgreSQL for system configurations and logging.
- Build automation and monitoring tools using Shell , Perl , or Python .
- Troubleshoot call quality issues, latency, and jitter – ensuring crystal-clear communication.
- Collaborate with global DevOps and Infrastructure teams for seamless integrations.
- Drive performance optimization, security hardening, and compliance for voice platforms.
Requirements
- 7–10 years of hands-on experience in VoIP systems architecture and operations.
- Deep expertise in Asterisk and/or FreeSWITCH .
- Strong experience with Kamailio or OpenSIPS for SIP signaling.
- Proficiency with MySQL or PostgreSQL .
- Advanced scripting capabilities in Shell , Perl , or Python .
- Strong analytical and troubleshooting skills.
- Proven leadership in building resilient communication infrastructure.
- Excellent communication and cross-functional collaboration skills.
- Experience from call centres would be a must .
Why Join Us?
- Be part of The Elite 26 – shaping CC33 Global’s future in India.
- Work on high-impact projects with global visibility.
- Define the culture, standards, and technologies for a fast-scaling tech hub.
- Competitive compensation, autonomy, and room for innovation.
Are you ready to lead the voice of a global organization?
Apply now and join us in building something extraordinary.
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Voip Engineer
Posted 8 days ago
Job Viewed
Job Description
JD for VOIP- SIP/IMS
Must Have:
- End to end knowledge of VOIP/SIP/IMS systems
- Linux: Strong knowledge of Linux operating systems, including kernel development and user-space programming.
- Debugging Tools: Proficiency with debugging tools and techniques for embedded systems.
- Open source knowledge. Experience with tools like freeswitch for designing
- Version Control: Experience with version control systems such as Git.
- Problem-Solving: Excellent analytical and problem-solving skills.
- Communication: Strong communication and teamwork skills.
Experience : 8-12 years
Location : Chennai
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Voip Engineer
Posted 8 days ago
Job Viewed
Job Description
We are hiring for VOIP Network Engineer Role,
Role: L1 – TAC Engineer: (Telecom Engineer)
Location: Chennai – Ambattur
Shift: Flexible with Shifts
Job Responsibilities:
- Troubleshoot all Level 1/2/3 calls from the customers.
- Focus on customer satisfaction. Manage backlog efficiently.
- Document all communication with customer in the CRM.
- Notify/Discuss with Sr.TAC/TL on SR's that require assistance.
- Timely handoff (escalation) of cases to Sr.TAC.
- Plan and constantly work on upgrading tech and product expertise.
- Contribute to the knowledge base / create KCS article for all valid solutions.
- Understand the SLA’s and client requirements on quality of delivery.
- Update new SRs and status of current SRs in DBR module every day.
- Review all SRs every day at the beginning of the shift and update the relevant SRs.
- Review all ‘Observation Sheet’ type SRs and follow up every week.
- Attend monthly Team meetings.
- Attend weekly SSQA coaching sessions & work on suggested improvements.
- Attend/Conduct KSS & product training as per nominations.
- Ownership issues must be avoided during SR handling.
- As a node member, maintain lab properly and contribute during lab audits.
Is this job a match or a miss?
Principal VOIP Engineer
Posted 4 days ago
Job Viewed
Job Description
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
- Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine
- Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies
- Define standards for call rou8ng and audio quality op8miza8on (codecs, jieer, etc.)
- Lead ini8a8ves for scalability, observability, security, and resiliency of our voice infrastructure
- Troubleshoot live traffic and provide technical leadership during major incidents
- Collaborate with Backend and API teams to design provisioning, billing, and call analy8cs APIs
- Evaluate and onboard open-source tools or commercial carriers as needed
- Coach and mentor junior/lead engineers in VoIP best prac8ces.
**What Makes You Qualified**
- 12+ years of hands-on experience in the Telephony / VoIP / CPaaS domain
- Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS (latency, jieer, packet loss mi8ga8on).
- Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC.
- Expert-level understanding of SIP, RTP, NAT traversal (ICE/STUN/TURN), and VoIP security (TLS, SRTP, fraud preven8on)
- Hands-on development experience with FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine
- Experience in designing carrier-grade telephony plaXorms serving millions of calls
- Strong systems programming and debugging skills in C/C+- Strong troubleshoo8ng skills, with experience using network monitoring and debugging tools.
- Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure)
- Excellent problem-solving, debugging, and performance tuning skills
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Is this job a match or a miss?
Principal VOIP Engineer
Posted 4 days ago
Job Viewed
Job Description
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
- Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine
- Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies
- Define standards for call rou8ng and audio quality op8miza8on (codecs, jieer, etc.)
- Lead ini8a8ves for scalability, observability, security, and resiliency of our voice infrastructure
- Troubleshoot live traffic and provide technical leadership during major incidents
- Collaborate with Backend and API teams to design provisioning, billing, and call analy8cs APIs
- Evaluate and onboard open-source tools or commercial carriers as needed
- Coach and mentor junior/lead engineers in VoIP best prac8ces.
**What Makes You Qualified**
- 12+ years of hands-on experience in the Telephony / VoIP / CPaaS domain
- Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS (latency, jieer, packet loss mi8ga8on).
- Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC.
- Expert-level understanding of SIP, RTP, NAT traversal (ICE/STUN/TURN), and VoIP security (TLS, SRTP, fraud preven8on)
- Hands-on development experience with FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine
- Experience in designing carrier-grade telephony plaXorms serving millions of calls
- Strong systems programming and debugging skills in C/C+- Strong troubleshoo8ng skills, with experience using network monitoring and debugging tools.
- Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure)
- Excellent problem-solving, debugging, and performance tuning skills
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Is this job a match or a miss?
Lead VOIP Engineer
Posted 4 days ago
Job Viewed
Job Description
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What Does Success Look Like?**
We are seeking a **Lead Product (Software) Engineer-VoIP** to design and build high-performance modules within our Voice platform. You'll work on the core telephony stack involving signaling, media processing, NAT traversal, and RTP relaying. This is a hands-on execution role ideal for engineers who love building, debugging, and optimizing real-time communication systems.
**Seniority Level: Lead Individual Contributor**
**What You'll Do:**
+ Implement core voice capabilities using **FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine.**
+ Build and optimize **SIP call routing logic, RTP media relays** , failover mechanisms, and **NAT traversal.**
+ Develop and manage configurations for **scalability, codec negotiation, SIP trunk registration** .
+ Implement and test features like call recording, IVR, voicemail, DTMF detection.
+ Monitor live traffic and participate in 24x7 on-call rotation for critical escalations.
+ Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs.
+ Document design decisions, configurations, and troubleshooting runbooks.
**What Makes You Qualified?**
+ **3 to 8 years of** experience building and operating **VoIP systems or CPaaS platforms** .
+ Solid expertise with **SIP signaling, RTP, and media relay techniques** .
+ Strong hands-on with **FreeSWITCH, Kamailio/OpenSIPs, RTPEngine** .
+ Hands-on experience with **Session Border Controller (SBC), Media Servers and WebRTC** .
+ Experience in managing telephony infrastructure for uptime, latency, and call quality optimization.
+ Strong systems programming and debugging skills in **C/C++** .
+ Good scripting/debugging skills ( **Bash, Python, or Lua for FreeSWITCH modules** ).
+ Proficiency with diagnostic tools ( **Wireshark, tcpdump etc** ).
+ Experience working with geographically **distributed infrastructure or HA deployments.**
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Is this job a match or a miss?
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Lead VOIP Engineer
Posted 4 days ago
Job Viewed
Job Description
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What Does Success Look Like?**
We are seeking a **Lead VoIP Engineer** to design and build high-performance modules within our Voice platform. You'll work on the core telephony stack involving signaling, media processing, NAT traversal, and RTP relaying. This is a hands-on execution role ideal for engineers who love building, debugging, and optimizing real-time communication systems.
**Seniority Level: Lead Individual Contributor**
**What You'll Do:**
+ Implement core voice capabilities using **FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine.**
+ Build and optimize **SIP call routing logic, RTP media relays** , failover mechanisms, and **NAT traversal.**
+ Develop and manage configurations for **scalability, codec negotiation, SIP trunk registration** .
+ Implement and test features like call recording, IVR, voicemail, DTMF detection.
+ Monitor live traffic and participate in 24x7 on-call rotation for critical escalations.
+ Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs.
+ Document design decisions, configurations, and troubleshooting runbooks.
**What Makes You Qualified?**
+ **6 to 8 years of** experience building and operating **VoIP systems or CPaaS platforms** .
+ Solid expertise with **SIP signaling, RTP, and media relay techniques** .
+ Strong hands-on with **FreeSWITCH, Kamailio/OpenSIPs, RTPEngine** .
+ Hands-on experience with **Session Border Controller (SBC), Media Servers and WebRTC** .
+ Experience in managing telephony infrastructure for uptime, latency, and call quality optimization.
+ Strong systems programming and debugging skills in **C/C++** .
+ Good scripting/debugging skills ( **Bash, Python, or Lua for FreeSWITCH modules** ).
+ Proficiency with diagnostic tools ( **Wireshark, tcpdump etc** ).
+ Experience working with geographically **distributed infrastructure or HA deployments.**
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Is this job a match or a miss?
Lead VOIP Engineer
Posted 4 days ago
Job Viewed
Job Description
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What Does Success Look Like?**
We are seeking a **Lead VoIP Engineer** to design and build high-performance modules within our Voice platform. You'll work on the core telephony stack involving signaling, media processing, NAT traversal, and RTP relaying. This is a hands-on execution role ideal for engineers who love building, debugging, and optimizing real-time communication systems.
**Seniority Level: Lead Individual Contributor**
**What You'll Do:**
+ Implement core voice capabilities using **FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine.**
+ Build and optimize **SIP call routing logic, RTP media relays** , failover mechanisms, and **NAT traversal.**
+ Develop and manage configurations for **scalability, codec negotiation, SIP trunk registration** .
+ Implement and test features like call recording, IVR, voicemail, DTMF detection.
+ Monitor live traffic and participate in 24x7 on-call rotation for critical escalations.
+ Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs.
+ Document design decisions, configurations, and troubleshooting runbooks.
**What Makes You Qualified?**
+ **6 to 8 years of** experience building and operating **VoIP systems or CPaaS platforms** .
+ Solid expertise with **SIP signaling, RTP, and media relay techniques** .
+ Strong hands-on with **FreeSWITCH, Kamailio/OpenSIPs, RTPEngine** .
+ Hands-on experience with **Session Border Controller (SBC), Media Servers and WebRTC** .
+ Experience in managing telephony infrastructure for uptime, latency, and call quality optimization.
+ Strong systems programming and debugging skills in **C/C++** .
+ Good scripting/debugging skills ( **Bash, Python, or Lua for FreeSWITCH modules** ).
+ Proficiency with diagnostic tools ( **Wireshark, tcpdump etc** ).
+ Experience working with geographically **distributed infrastructure or HA deployments.**
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Is this job a match or a miss?
VOIP Support Engineer
Posted 8 days ago
Job Viewed
Job Description
Role: VOIP Technical Support - L2
Experience: 3 to 5 years
Skills & Requirements:
- Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS
- Good troubleshooting experience with SIP Call Flow in live environment
- Hands on with Linux
- Must be using Linux on daily basis
- Good English Communication
- Client handling
Package: Up to 12LPA (can be extended a bit for right candidate)
Is this job a match or a miss?