What Windows Jobs are in India?

**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Windows Tower Lead are the key link between Kyndryl and our clients. You're in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. You'll be there from the start of a project - understanding what's needed and figuring out the best technical solution. And you'll be there at the finish, delivering the right product on time and within budget.
As a Windows Tower Lead, you'll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you're the subject matter expert - consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you're the tech leader for implementation.
At Kyndryl we support all major cloud platforms, so you'll get the chance to use everything you know - and then some. You'll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You'll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You'll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.
Your future at Kyndryl
This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It's a great chance for database administrators or other techs to break into the cloud. It's also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you'll find the opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
**Technical Skills**
+ Strong hands-on expertise in **Windows Server (2012/2016/2019/2022)** - L3 level
+ Deep knowledge of **Active Directory, DNS, GPO, ADFS**
+ Experience with **Azure AD, Azure SSO, and Azure application integrations**
+ Strong troubleshooting skills for OS, identity, and authentication issues
+ Knowledge of **monitoring, performance tuning, availability, and capacity management**
+ Exposure to automation/scripting (PowerShell preferred)
**Service Management Skills**
+ Experience working in **IT Infrastructure Managed Services contracts**
+ Strong understanding of **ITIL processes** (Incident, Problem, Change, Availability, Capacity)
+ Experience handling **Major Incidents, RCA preparation, and CSI initiatives**
+ Ability to manage SLAs, OLAs, and operational KPIs
**Leadership & Soft Skills**
+ Proven experience leading and mentoring **L1/L2 teams**
+ Strong communication and stakeholder management skills
+ Ability to work under pressure in critical outage situations
+ Proactive, analytical, and improvement-driven mindset
**Preferred Technical and Professional Experience**
- MS Project or other Project Management software
- Excellent written and verbal communication skills
- Ability to interact confidently with stakeholders of all levels
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.
Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.
You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.
**To thrive in this role, you need to have:**
+ Extensive Managed Services experience handling complex cross-technology infrastructure.
+ Strong understanding of ITIL processes.
+ Proven experience working with vendors and/or third parties.
+ Ability to communicate and work across different cultures and social groups.
+ Effective planning skills, even in changing circumstances.
+ Positive outlook and ability to work well under pressure.
+ Active listening skills and adaptability to changing client needs.
+ Client-focused approach to create positive client experiences throughout their journey.
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.**
**Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.**
**The mission of our Business Technology (BT) team is to empower LiveRamp's workforce through technology solutions that make their work easier, faster, and more effective. Within BT, our Client Services team plays a fundamental role in this work. Our** **Windows Systems Engineers** **design, implement, and operate the Windows platform and related services that power LiveRamp's global workforce.**
**You will:**
**Windows platform engineering & administration**
+ Own the Windows client and supporting server platform for corporate IT, including standard images, configuration baselines, and security policies.
+ Design, implement, and maintain standardized Windows build images and gold images (e.g., through Intune, Autopilot, Configuration Manager, or similar tools).
+ Administer Windows Server instances supporting BT services (e.g., file, print, app, and infrastructure services) including patching, troubleshooting, and performance tuning.
+ Ensure Windows endpoints and servers meet LiveRamp's security standards, including encryption, endpoint protection, and compliance baselines.
**Endpoint management (Windows-focused)**
+ Administer and optimize Microsoft Intune, Workspace ONE, or similar tools for Windows endpoint management:
+ Device enrollment and compliance
+ Configuration profiles and policies
+ Software deployment and updates
+ Implement and maintain Windows Update and patch management strategies for clients and servers, balancing security and stability.
+ Collaborate with Security to deploy and manage CrowdStrike, Netskope, and other security tools on Windows endpoints and servers.
+ Maintain accurate, automated inventory of Windows devices and installed software, supporting license management and lifecycle planning.
**Automation & integration**
+ Identify opportunities to automate Windows lifecycle tasks (onboarding, offboarding, group policy, software deployment, access changes, patching).
+ Build and maintain automation using PowerShell, Python, or other scripting languages targeting Windows environments.
+ Utilize REST APIs, Graph API, and integration platforms to connect Intune, Azure AD, on-prem AD (if applicable), ITSM, and asset management systems.
+ Adopt configuration-as-code and infrastructure-as-code patterns (e.g., Git-based policy definitions, scripted server builds, policy as code).
**Identity, directory, and access (Windows ecosystem)**
+ Work with Azure Active Directory and/or on-prem Active Directory to manage users, groups, devices, and policies.
+ Support and optimize Single Sign-On (SSO) and conditional access policies in partnership with Security and Identity teams.
+ Troubleshoot authentication and authorization issues impacting Windows users and services.
**Incident response, troubleshooting & escalation**
+ Provide Tier 3-4 support for complex Windows-related incidents (OS, hardware, drivers, group policy, app compatibility, performance, and security).
+ Troubleshoot issues across the Windows stack: OS, hardware, endpoint management, VPN, Wi‑Fi, identity, and line-of-business apps.
+ Own complex incidents and problems end‑to‑end, driving root cause analysis and sustainable fixes through configuration and automation.
+ Document troubleshooting steps, known issues, and runbooks to enable support teams and self‑service.
**Optimize & innovate**
+ Continually assess the Windows user experience and platform health, leveraging monitoring and metrics to prioritize improvements.
+ Propose and implement enhancements in areas like Autopilot, app deployment strategies, self-service, device performance, and security posture.
+ Evaluate new features in Windows, Intune, Azure AD, and related tools, piloting changes and rolling them out safely at scale.
**Educate & enable**
+ Provide guidance to users and BT teammates on Windows best practices, features, and self‑service tools.
+ Develop and deliver training, workshops, and documentation focused on Windows usage, troubleshooting, and self‑help.
+ Mentor junior engineers and support staff in Windows systems engineering and scripting.
**Your team will:**
**You'll be part of the** **Business Technology - Client Services** **team, a globally distributed group responsible for:**
+ Delivering an exceptional desktop computer experience for all LiveRampers.
+ Partnering with Security, Network Engineering, and other BT teams to keep our environment secure, performant, and reliable.
+ Administering and automating key business applications and services used across the company.
+ Enabling leaders and teams to move faster by removing technology friction and operational toil wherever it appears.
**About you:**
+ An insatiable need to help people and feel the satisfaction of delighting your customers, even while your primary focus is on systems engineering and automation.
+ Incredible patience and empathy when working with users and teams who may be less technically deep, and the ability to explain Windows and infrastructure concepts clearly.
+ At least 5 years of experience in Windows systems engineering, systems administration, or IT operations, with significant hands-on responsibility for Windows platforms in an enterprise environment.
+ Strong experience administering Windows client environments:
+ Standard images and Autopilot/OSD
+ Group Policy (or equivalent modern management policies)
+ Application deployment and support
+ Solid experience administering Windows Server, including roles such as file/print, application, and infrastructure services.
+ Deep proficiency with Microsoft Intune, Workspace ONE, Configuration Manager, or similar tools for Windows device management.
+ Strong PowerShell skills (and optionally Python) for automation of Windows configuration, reporting, and lifecycle tasks.
+ Experience deploying and operating security tools on Windows (e.g., CrowdStrike, Netskope, disk encryption, VPN, certificates).
+ Experience designing, implementing, and maintaining automations and integrations across Windows, Azure AD, on‑prem AD (if applicable), ITSM, and asset systems.
+ Experience with Google Workspace (gSuite) and Microsoft 365 administration.
+ A solid understanding of networking concepts (DNS, DHCP, VPN, Wi‑Fi, routing, firewalls) as they relate to Windows clients and servers.
+ Experience with monitoring, logging, and alerting for Windows endpoints and servers, and using data to drive reliability and performance improvements.
+ Experience with AI tools or modern automation platforms in IT operations is a plus.
+ An ISO, ITIL, or similar certification, or a strong desire to obtain them.
**Preferred skills**
+ Experience working in a fast‑paced, high‑growth, or global technology company.
+ Experience with hybrid identity models (Azure AD + on‑prem AD) and modern management transitions.
+ Prior experience contributing to or leading Windows migration or modernization projects (e.g., Windows 10 to 11, on‑prem to Intune).
+ Comfort working across multiple time zones and collaborating with global, cross‑functional teams.
+ Experience contributing to or authoring documentation, runbooks, automation playbooks, and user‑facing help content.
+ Experience with infrastructure‑as‑code or configuration‑as‑code practices (e.g., Git-backed definitions for policies and scripts).
**Benefits** **:**
+ Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
+ Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents.
**More about us:**
**_LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click_** **here ( **_to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._**
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
**To all recruitment agencies** : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.

Senior System Engineer - WindowsBengaluru, IndiaJR
**RESPONSIBILITIES**
+ Full understanding of virtual servers and operating systems, block, file, and object storage, and data protection
+ Full knowledge to install and configure high availability compute solutions supporting business critical functions
+ Understands how the whole picture aligns to overall Ensono strategy
+ Understanding of multiple scripting languages to develop solutions for automation and reporting
+ Work in a team to design computer system configurations
+ Design and document procedures to apply operating systems patches, code and firmware updates to systems infrastructure
+ Participate in primary design meetings for Client disaster recovery planning
+ Proficiency in Operating system installation procedure
+ Implement storage and data protection configurations
+ Research system vulnerabilities and provide documentation for future use implementing corrective actions as required
+ Develop guidelines and procedures for systems management including process and efficiency improvements
+ Monitor and tune systems to identify and eliminate issues and potential bottlenecks
+ Prepare periodic reports related to capacity and utilization
+ Design and implement advanced network configurations within the virtual server configuration
**QUALIFICATIONS**
+ Bachelor's degree and a minimum of 8+ years of related experience or a Master's degree with 6 years of experience; or equivalent work experience
+ Operating SystemsWindows 5+ years hands on administration of Windows OS environments and/or
+ VMware 5+ years hands on administration of VMware environments and/or
+ Linux 5+ years hands on administration with RHEL or other Linux environments
+ Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines
+ Strong analytical and problem-solving skills
+ Excellent written and verbal communication skills
+ Results oriented team player who will work towards meeting team commitments
+ Experience with system configuration automation (Scripting with Pearl/Python/Bash or DevOps tools like Chef/Puppet)
+ Ability to mentor technical operations staff in appropriate technologies, as needed
+ Understanding of the competitive landscape from both business and technical perspective is a plus
+ AWS experience in designing, provisioning, monitoring and managing the environment is a big plus
+ AWS Certifications such as SysOps Administrator Associate, Solutions Architect Associate and Professional ITIL Foundations Certified is a plus
+ Preferred certifications: Microsoft Certified IT Professional ﴾MCITP﴿ / Microsoft Certified Systems Engineer (MCSE) / Microsoft Certified Systems Administrator (MCSA) / Microsoft Certified Professional (MCP) / VMware Certified Professional - VCP / Red Hat Certified Engineer
+ Experience with DevOps and Agile frameworks is a plus
**TRAVEL:**
up to 15%
JR

**Requisition number:**
**Job category:** Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
As a Windows Endpoint Engineer, you will be responsible for analyzing business requirements, performing options analysis, ensuring quality/alignment of designs, and you will demonstrate and apply knowledge of enterprise endpoint architecture and standards. You will also be responsible for the development, communication and implementation of the organization's technology endpoints and the components required to support endpoints. You will investigate systemic issues that negatively affect the end user experience, and implement solutions that increase productivity and lower the total cost of ownership of the end user computing environment.
**Primary Responsibilities:**
+ Desktop Management: Oversee the deployment, configuration, and maintenance of Windows desktop environments
+ Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently
+ DEX Expertise: Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction
+ User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices
+ System Upgrades: Plan and execute system upgrades, patches, and updates to ensure optimal performance and security
+ Automation: Develop and implement automation scripts to streamline desktop management tasks
+ Documentation: Maintain comprehensive documentation of desktop configurations, processes, and procedures
+ Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.
**Builder Responsibilities:**
Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows, and decision-making.
**Required Qualifications:**
+ 7+ years of experience in Windows desktop engineering or a related field
+ Proficiency in administration and troubleshooting Windows OS (Registry, Drivers, BIOS, BSOD, etc), Chrome OS Administration and Management, Experience utilizing Endpoint Management tools for managing domain and Entra Windows devices. Experience creating and deploying Windows Images. Solid understanding of Endpoint Policy Management
+ Automation: Experience with scripting languages such as PowerShell for automation
+ DEX Knowledge: Solid background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging
+ Analytical Skills: Proven excellent problem-solving skills with a focus on root cause analysis and resolution
+ Communication: Proven solid verbal and written communication skills
**Preferred Qualifications:**
+ Experience working in a Microsoft centric environment (O365, M365)
+ Experience with DEX tools Lakeside SysTrack or Nexthink
+ Experience with Management tools Workspace One, Intune, Ivanti, etc.
+ Experience with investigation tools ProcMon, PerfMon, RAMmap, etc.
+ Experience working in a large endpoint environment over 30k
+ Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._

**Position Title:** Senior Windows Platform Engineer
The **Senior Windows Platform Engineer** serves as the organization's technical authority for enterprise Windows platforms, combining operating system expertise with automation-first engineering principles. This role is responsible for designing, automating, and operating Windows infrastructure across hybrid cloud environments (Azure, AWS, on-premises VMware) while serving as an escalation point for critical Windows operations. The ideal candidate is a pragmatic technologist who partners with application teams, security, and business units to deliver standardized, compliant, and highly automated Windows platforms that accelerate pharma
innovation while maintaining rigorous GxP regulatory standards.
This position is pivotal to our organization's digital transformation journey. As pharma increasingly relies on cloud infrastructure, data platforms, AI/ML capabilities, and advanced analytics, the Windows platform becomes the foundation enabling innovation. This role ensures our scientists, researchers, and business partners have reliable, secure, and agile infrastructure that accelerates drug discovery and improves patient outcomes while maintaining the compliance rigor and quality standards our industry demands.
By leveraging our existing AAP investment and GitHub Actions integration, you'll drive automation maturity that reduces operational toil, accelerates delivery, and enables the organization to focus on high-value innovation rather than repetitive infrastructure tasks.
**Key Responsibilities**
**Platform Engineering & Automation**
+ Enhance and extend our enterprise Ansible Automation Platform (AAP) implementation, building sophisticated automation workflows for Windows provisioning, configuration management, and orchestration
+ Design and maintain CI/CD pipelines using GitHub Actions integrated with PowerShell scripts, Ansible playbooks and AAP for automated Windows image baking, testing, and deployment
+ Develop and optimize golden image pipelines for Windows Server (2016, 2019, 2022, 2025) across Azure, AWS, and VMware environments using Infrastructure as Code principles
+ Create reusable Ansible modules for Windows, PowerShell DSC configurations, and Python-based automation tools that enable self-service capabilities for application teams
+ Build integration workflows between GitHub Actions, AAP, and enterprise tooling via REST APIs (ServiceNow, monitoring platforms, CMDB, orchestration tools)
+ Drive Windows containerization initiatives, supporting application teams with Windows container and Docker on Windows strategies
+ Continuously improve automation framework performance, reliability, and maintainability based on operational feedback
**Enterprise Windows Operations & Architecture**
+ Serve as subject matter expert for Windows Server across all versions, editions and deployment models
+ Architect and manage Windows update (like WSUS/SCCM/Intune/Windows Update for Business) infrastructure for patch management, content lifecycle, and GxP compliance reporting
+ Own the Windows platform lifecycle: planning, hardening standards (CIS, STIG, Microsoft Security Baselines), patching strategies, and end-of-life migrations
+ Design and implement scalable solutions for Windows workloads across multi-cloud and hybrid environments
+ Establish and enforce Windows standards, best practices, and architectural patterns aligned with pharma GxP compliance requirements
+ Evaluate and integrate emerging Windows technologies (Azure Arc, Windows Admin Center, Azure Automanage) as business needs evolve
+ Ensure Windows platforms meet validation requirements for GxP-regulated systems
+ Manage Active Directory integration, Group Policy design, and domain services architecture in partnership with Identity teams
**Stakeholder Partnership & Integration**
+ Partner with application owners, SQL Server DBAs, .NET development teams, integration teams, and Oracle administrators to understand requirements and embed them into standardized platform offerings
+ Translate complex business and application requirements into technical Windows platform capabilities
+ Collaborate with Cloud Engineering, Security, Network, and Storage teams on cross-functional initiatives
+ Lead technical discovery sessions and provide consultative guidance on Windows platform capabilities
+ Participate in architecture review boards and provide Windows expertise for new initiatives and M&A integrations
+ Work with Quality Assurance and Validation teams to ensure Windows automation supports GxP compliance and validation activities
+ Support IIS web server configurations and .NET application hosting requirements
**Technical Leadership & Escalation Support**
+ Function as Tier 3/4 escalation point for Service Desk and IT Operations on all Windows-related incidents and problems
+ Lead root cause analysis for critical Windows platform issues and drive permanent remediation
+ Mentor junior engineers and operations staff on Windows fundamentals, automation techniques, and troubleshooting methodologies
+ Provide on-call support rotation for critical production Windows infrastructure, PowerShell automation techniques, and troubleshooting methodologies
+ Create and maintain technical documentation, runbooks, and knowledge base articles aligned with GxP documentation standards
**Windows Platform Management**
+ Assist with the maintenance of our CMDB
+ Maintain and evolve our Windows platform management environment
+ Audit participation and remediation
+ Collaborate and assist with other core tools to be integrated in the platform
**Expected Skills**
**Technical Expertise**
+ 7+ years of hands-on Windows server administration experience with deep expertise in Windows Server (2016, 2019, 2022, 2025)
+ Expert proficiency with PowerShell scripting (5.1 and 7+) including advanced functions, modules, error handling, and automation framework development
+ Expert level of proficiency with Ansible Automation Platform (AAP/Tower/Controller), including complex workflow development, role creation, dynamic inventories, and job templates
+ Advanced proven experience with GitHub Actions for CI/CD pipeline development and integration with Ansible automation workflows
+ Advanced scripting capabilities in Python and Bash for automation, API integration, and systems programming
+ Extensive Experience with Windows update management solutions (WSUS, SCCM, Intune, or Windows Update for Business)
+ Deep understanding of Windows internals: Registry, Services, WMI/CIM, Event Logs, Performance Counters, and security (Windows Firewall, AppLocker, Windows Defender)
+ Experience with cloud-native Windows deployments in AWS (EC2, Systems Manager, AMI building) and Azure (VMs, Azure Automation, custom images)
+ Hands-on experience with VMware vSphere Windows guest management and integration
+ Proficiency with Git/GitHub for version control, branch strategies, and Infrastructure as Code workflows
+ Experience consuming and developing REST APIs for system integration and automation
+ Understanding of CI/CD principles and GitOps methodologies
**Platform & Integration Experience**
+ Working knowledge of application requirements for SQL Server, Oracle databases on Windows, .NET applications, and enterprise integration patterns
+ Experience with Windows Server roles and features: IIS, DNS, DHCP, File Services, Remote Desktop Services
+ Understanding of PowerShell Desired State Configurations (DSC) principles and implementationFamiliarity with monitoring and observability tools (Prometheus, Grafana, Splunk, Datadog, SCOM, or similar)
+ Experience building and maintaining golden images with security hardening and compliance controls built-in
**Soft Skills & Business Acumen**
+ Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
+ Proven track record of partnering with application teams and understanding business requirementsStrong analytical and troubleshooting skills with methodical problem-solving approach
+ Self-directed with ability to manage multiple priorities in a fast-paced pharmaceutical environment
+ Customer service mindset with experience in escalation management
+ Collaborative team player who can work effectively across organizational boundaries
**Preferred Qualifications**
+ Microsoft Certified: Windows Server Hybrid Administrator Associate or Microsoft Certified: Azure Administrator Associate
+ Experience in regulated pharmaceutical/life sciences environments with GxP system validationContainer platform experience (Windows Containers, Docker on Windows, Azure Container Instances)
+ Infrastructure as Code tools: Terraform, Packer for Windows image building
+ Experience with HashiCorp Vault or secrets management platforms
+ Cloud certifications (Azure Solutions Architect, AWS Solutions Architect)
+ Agile/DevOps methodology exposure and experience working in sprint-based delivery models
+ Experience with security hardening and compliance automation (Security Compliance Toolkit, Group Policy automation
+ Understanding of GAMP 5 principles and CSV (Computer System Validation) processes
+ GitHub Advanced Security or similar DevSecOps tooling experience
+ PowerShell Gallery contributions or open-source PowerShell module development
+ Experience with Windows Admin Center and Azure Arc for hybrid management
+ Knowledge of Azure Automation State Configuration or AWS Systems Manager State Manager
**Background & Experience**
+ Education: Bachelor's degree
+ Proficiency in English Language
+ Pharmaceutical experience preferred, or other regulated industry
+ Hybrid platform experience (Cloud (specifically AWS and Azure) and on-premises)
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives.
We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.
Discover more about us visiting or via our movie We are Sanofi ( a career that makes a difference.
Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.
This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.

Job ID
34619
**AVD / Windows 365 Support Engineer**
Regular
Pune, India ( is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
**Job Description - L2 AVD / Windows 365 Support Engineer (Infrastructure Workplace)**
**Location:** Pune, India
**Context**
Within **Infrastructure Workplace** , this role provides Tier 2 operational support for Syensqo's virtual desktop services based on **Azure Virtual Desktop (AVD)** and **Windows 365 Cloud PC** , covering both **hybrid identity** and **Microsoft Entra ID-only** environments. The role ensures service stability, rapid restoration, and consistent user experience, with **FSLogix** as a mandatory core competency.
**Key accountabilities**
**Service operations (L2)**
+ Restore service for L2 incidents/requests related to AVD and Windows 365 within agreed SLAs/OLAs.
+ Perform advanced troubleshooting for:
+ **FSLogix** (profiles/ODFC containers, performance, corruption/locking, permissions, storage latency).
+ AVD connectivity/session issues, host pool/session host health, agent/bootloader problems, scaling plan impacts.
+ Windows 365 provisioning and access issues; Cloud PC connectivity and policy/application impacts.
+ End-user experience topics: app launch, logon slowness, printing/redirection, audio/video, Teams optimization basics.
**Monitoring, stability & continuous improvement**
+ Use Azure diagnostics and monitoring (Azure Monitor, Log Analytics/KQL basics, AVD Insights, Event Viewer) to identify patterns and reduce repeat incidents.
+ Execute standard operational changes/runbooks (host lifecycle tasks, capacity actions, support during image rollouts/patch windows).
+ Contribute to knowledge management: KBs, runbooks, known errors, and operational checklists.
**Collaboration & escalation**
+ Partner with Identity, Network, Security and Endpoint teams to resolve cross-domain issues (Conditional Access impact triage, DNS/routing/proxy, device policy).
+ Escalate to L3 with complete evidence (timeline, impact, logs, KQL outputs, reproduction steps, interim mitigations).
**Key interfaces (stakeholders)**
+ Infrastructure Workplace (L3 engineering, service owners)
+ Identity & Access Management (hybrid/Entra ID-only)
+ Network & Security operations
+ Endpoint management (Intune/MECM as applicable)
+ Microsoft support (via L3/service owner)
**Knowledge & experience (requirements)**
+ 2-5 years in EUC/VDI support with hands-on AVD and/or Windows 365 exposure.
+ **Mandatory:** strong **FSLogix** troubleshooting and operational experience.
+ Strong Windows 10/11 and Microsoft 365 Apps troubleshooting in virtualized environments.
+ Working knowledge of Azure fundamentals (VMs, VNets, NSGs, DNS basics, storage basics).
+ ITSM experience (incident/problem/change; ServiceNow or similar).
**Good to have**
+ **Nerdio** knowledge (nice to have).
+ PowerShell for diagnostics and repetitive tasks.
+ Teams optimization and performance troubleshooting exposure.
**Behaviors (Syensqo-aligned)**
+ Compliance-first and risk-aware (follows change controls; protects data).
+ Evidence-based problem solving ("scientific explorer" mindset).
+ Customer-centric communication and strong operational discipline.
+ Collaborative, proactive, and improvement-oriented.
About us
+ Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
+ At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
\#

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.
Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.
Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.
**To thrive in this role, you need to have:**
+ Moderate-level experience in managed services roles handling cross-technology infrastructure.
+ Knowledge of ticketing tools, preferably ServiceNow.
+ Familiarity with ITIL processes and experience working with vendors and third parties.
+ Proficiency in planning activities and projects, taking changing circumstances into account.
+ Ability to work longer hours when necessary and adapt to changing circumstances with ease.
+ Proven ability to communicate effectively and work across different cultures and social groups.
+ Positive outlook and ability to work well under pressure.
+ Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
+ Bachelor's degree in IT/Computing or equivalent work experience.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
+ Performs necessary checks, apply monitoring tools and respond to alerts.
+ Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
+ Assists in analysing, assigning, and escalating support calls.
+ Investigates third line support calls assigned and identify the root cause of incidents and problems
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Provides onsite technical support to clients and provide field engineering services to clients.
+ Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality.
+ Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
+ Proactively identifies opportunities for work optimization including opportunities for automation of work.
+ May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
+ Relevant certifications such as (but not limited to) -
+ VMware certified Professional: Data Centre Virtualization.
+ VMware Certified Specialist - Cloud Provider.
+ VMware Site Recovery Manager: Install, Configure, Manage.
+ Microsoft Certified: Azure Architect Expert.
+ AWS Certified: Solutions Architect Associate.
+ Veeam Certified Engineer (VMCE).
+ Rubrik Certified Systems Administrator.
+ Zerto, pure, vxrail.
+ Google Cloud Platform (gcp).
+ Oracle Cloud Infrastructure (oci).
**Required Experience:**
+ Seasoned work experience.
+ Seasoned experience required in Engineering function within a medium to large ICT organization.
+ Seasoned experience of Managed Services.
+ Excellent working knowledge of ITIL processes.
+ Seasoned experience working with vendors and/or 3rd parties.
+ Seasoned experience managing platforms including a combination of the following: Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.