1,070 Workflow Management jobs in India

• Lead diagnostic assessments of client operations to identify areas for improvement.
• Develop and document detailed process maps (current and future state).
• Design and implement optimized business processes leveraging best practices and technology.
• Quantify the business impact of proposed changes, including cost savings and efficiency gains.
• Manage cross-functional project teams to ensure successful implementation of process changes.
• Facilitate workshops with stakeholders at all levels of an organization.
• Develop training materials and support change management initiatives.
• Stay abreast of industry best practices and emerging trends in operational excellence and digital transformation.
• Contribute to the development of intellectual property and thought leadership for the firm.
• Build and maintain strong client relationships, acting as a trusted advisor.

• Lead and manage large-scale business process re-engineering initiatives for clients across various industries.
• Conduct in-depth analysis of current state business processes, identifying bottlenecks, inefficiencies, and areas for improvement.
• Design and implement future-state process architectures, leveraging best practices and innovative solutions.
• Develop detailed roadmaps for process transformation, including change management strategies.
• Facilitate workshops and stakeholder engagements to gather requirements and build consensus.
• Oversee the implementation of process changes, ensuring successful adoption and measurable results.
• Provide expert advice and strategic guidance to senior client executives on operational excellence.
• Develop and mentor junior consultants, fostering their growth in process analysis and optimization techniques.
• Contribute to the firm's knowledge base and thought leadership in the field of business process management.
• Manage client relationships and ensure the delivery of high-quality consulting services.

• Lead engagements to analyze, design, and implement business process improvements for clients.
• Conduct in-depth assessments of current operational processes, identifying inefficiencies, risks, and areas for optimization.
• Develop detailed process maps, workflows, and standard operating procedures (SOPs).
• Collaborate with client stakeholders at all levels to gather requirements, facilitate workshops, and drive consensus on proposed changes.
• Design and recommend innovative solutions to streamline operations, reduce costs, and improve quality.
• Manage the implementation of process improvements, ensuring smooth transitions and minimal disruption.
• Develop metrics and KPIs to measure the effectiveness of implemented solutions and track progress.
• Prepare comprehensive reports and presentations for clients, outlining findings, recommendations, and implementation plans.
• Train client teams on new processes and change management strategies.
• Stay abreast of best practices in process improvement methodologies and relevant industry trends.

• Master's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 5 years of experience in management consulting, business analysis, or operational improvement roles.
• Proven track record of successfully leading process optimization projects in various industries.
• Expertise in process mapping tools and methodologies (e.g., Lean, Six Sigma, BPMN).
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Ability to work independently and as part of a project team.
• Experience with change management principles and implementation.
• Proficiency in data analysis and performance measurement.
• A results-oriented mindset with a focus on delivering tangible business value.

INTRODUCTION:

University of the People (UoPeople ) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 170,000 students enrolled from more than 200 countries and territories, including 18,800 students who are refugees. UoPeople is accredited by the WASC Senior College and University Commission (WSCUC) and is recognized by the DEAC as an accredited online University.

We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University.( TED talk )

UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you!

UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Fondation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined

Overview:

The University of the People is seeking an experienced and results-driven Senior Manager - Business Process Optimization (BPO) to lead and manage the optimization of business processes across our organization. The AD will play a critical role in identifying inefficiencies, implementing process improvements, and ensuring the successful delivery of optimized workflows. The AD will be self-starter, promoting the team, building stakeholder engagement and creating a small team under him/ her.

This position requires strong leadership, analytical abilities, and a deep understanding of process improvement methodologies.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Lead the development and implementation of business process optimization strategies to drive efficiency, reduce costs, and improve overall performance.
• Collaborate with senior management to align process improvement initiatives with the organization’s strategic goals.
• Communicate the benefits and impacts of process improvements across the organization.
• Oversee the analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Implement process mapping, data analysis, and workflow automation to optimize operations and enhance productivity.
• Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
• Manage multiple process optimization projects from inception to completion, ensuring timelines, budgets, and goals are met.
• Coordinate with cross-functional teams to ensure the successful execution and integration of optimized processes.
• Work closely with department heads and key stakeholders to understand their needs, challenges, and priorities.
• Facilitate workshops, meetings, and training sessions to ensure alignment and buy-in for process changes.
• Establish metrics and key performance indicators (KPIs) to measure the success of process optimization efforts.
• Monitor the effectiveness of implemented changes and make data-driven adjustments as needed.
• Prepare and present detailed reports and recommendations to senior management.
• Lead, mentor, and develop business process optimization specialist, fostering a culture of continuous improvement.
• Provide guidance and support to team members on best practices and methodologies for process optimization.
• Identify and recommend technological solutions to automate and streamline business processes.
• Collaborate with IT teams to implement new tools and systems that support process optimization efforts.
• Identify potential risks associated with process changes and develop mitigation strategies.
• Ensure all process improvements comply with relevant regulations, policies, and industry standards.

KEY COMPETENCIES

• 8+ years of experience in process optimization, business analysis, or a related role, with at least 2 years in a managerial position.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
• Proven experience in leading and managing process optimization projects and cross-functional teams.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
• Proficiency in process mapping, data analysis, and project management software.
• Ability to work in a fast-paced environment and manage multiple processes simultaneously.
• High level of responsibility, organizational skills, and the ability to think strategically.
• Big advantage: Worked for a University/ Education/ Ed-tech organization.

QUALIFICATIONS:

• Bachelor’s degree in business administration, Operations Management, Industrial Engineering, or a related field.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
• Certification in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement methodologies is a must.

• Lead client engagements focused on diagnosing business process challenges and identifying opportunities for optimization.
• Analyze complex business workflows, systems, and organizational structures to uncover root causes of inefficiency.
• Develop and implement strategic recommendations for process redesign, automation, and operational improvements.
• Utilize Lean, Six Sigma, and other methodologies to drive efficiency, reduce costs, and enhance quality.
• Guide clients through the change management process, ensuring successful adoption of new processes and systems.
• Facilitate workshops, interviews, and data analysis sessions with client stakeholders at all levels.
• Prepare comprehensive reports, presentations, and project deliverables to clearly articulate findings and recommendations.
• Develop business cases and ROI analyses to support proposed optimization initiatives.
• Stay current with industry best practices, emerging technologies, and innovative approaches to business process management.
• Mentor junior consultants and contribute to the firm's knowledge base and service offerings.

• Master's degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
• Minimum of 7 years of experience in management consulting or a senior operations role, with a proven focus on business process optimization.
• Demonstrated success in leading and delivering complex process improvement projects for diverse organizations.
• Expert knowledge of Lean, Six Sigma (Green Belt or Black Belt certification preferred), and other continuous improvement methodologies.
• Strong analytical and quantitative skills, with the ability to translate data into actionable insights.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with senior executives.
• Proven ability to manage multiple projects concurrently and drive results in a remote, dynamic environment.
• Experience with process mapping and modeling tools.
• Strong leadership and team collaboration capabilities.

• Lead client engagements focused on analyzing, redesigning, and optimizing core business processes.
• Conduct in-depth assessments of current state operations, identifying inefficiencies, risks, and areas for improvement.
• Develop and implement tailored process improvement strategies using methodologies such as Lean, Six Sigma, or BPM.
• Design future-state processes that enhance efficiency, reduce costs, improve quality, and increase customer satisfaction.
• Facilitate workshops and stakeholder interviews to gather requirements and build consensus.
• Develop detailed process documentation, including flowcharts, SOPs, and performance metrics.
• Guide clients through the implementation of process changes, including change management and training.
• Measure and monitor the impact of implemented process improvements, reporting on key performance indicators (KPIs).
• Advise clients on leveraging technology solutions to support optimized business processes.
• Stay current with industry best practices and emerging trends in operational excellence.

• Master's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 8 years of experience in management consulting or a related role, with a strong focus on business process improvement.
• Proven experience leading complex process optimization projects across various industries.
• Expertise in methodologies like Lean, Six Sigma (Green Belt/Black Belt preferred), or Business Process Management (BPM).
• Strong analytical, diagnostic, and problem-solving skills.
• Proficiency in process mapping tools and data analysis techniques.
• Excellent communication, facilitation, and presentation skills, with the ability to engage senior executives.
• Demonstrated ability to manage client relationships and project teams effectively in a remote setting.
• Strong understanding of organizational change management principles.
• Ability to work independently and deliver high-quality results.

• Lead client engagements focused on business process analysis and optimization.
• Identify inefficiencies and areas for improvement in client operations.
• Design and implement strategic process improvements using methodologies like Lean and Six Sigma.
• Develop comprehensive project plans and manage their execution.
• Facilitate workshops and training sessions for client teams.
• Analyze data and metrics to quantify improvements and ROI.
• Advise senior leadership on operational strategies and change management.
• Mentor and guide project team members to ensure successful delivery.

• Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field; MBA or equivalent preferred.
• 10+ years of experience in consulting or internal roles focused on business process optimization and operational improvement.
• Demonstrated expertise in Lean, Six Sigma (Green Belt or Black Belt preferred), or BPR.
• Proven track record of leading successful large-scale process improvement initiatives.
• Excellent analytical, problem-solving, and strategic thinking abilities.
• Strong leadership, communication, and stakeholder management skills.
• Experience working with diverse industries and organizational structures.

• Lead engagements focused on business process re-engineering, efficiency improvements, and operational excellence across various industries.
• Conduct thorough assessments of existing business processes, identifying inefficiencies, bottlenecks, and areas for strategic intervention.
• Develop and present comprehensive strategic recommendations and roadmaps for process optimization and digital integration.
• Design and implement new operational models and workflows leveraging best-in-class methodologies and technologies.
• Manage project teams, ensuring high-quality delivery, client satisfaction, and adherence to timelines and budgets.
• Facilitate executive-level workshops and stakeholder meetings to gather insights and build consensus.
• Mentor and develop junior consultants, fostering a culture of continuous learning and high performance.
• Stay ahead of emerging trends in operational strategy, process automation, and digital technologies.
• Develop thought leadership content and contribute to the firm's intellectual capital.
• Cultivate and expand client relationships, identifying opportunities for follow-on work and strategic partnerships.

• MBA or equivalent advanced degree in a relevant field (e.g., Operations Management, Industrial Engineering, Business Administration).
• A minimum of 10 years of progressive experience in management consulting, with a significant focus on business process optimization and strategy.
• Demonstrated success in leading and delivering large-scale operational transformation projects for major organizations.
• Expertise in Lean, Six Sigma, Agile methodologies, and other process improvement frameworks.
• Exceptional analytical, problem-solving, and critical thinking capabilities.
• Outstanding communication, presentation, and stakeholder management skills, with the ability to influence at the C-suite level.
• Proven experience managing teams and projects remotely.
• Strong understanding of technology enablement in process optimization (e.g., RPA, BPM software, AI).
• A track record of business development and client relationship management.
• Adaptability and resilience in a dynamic, remote work environment.