3 Working Student jobs in India
Student Support Associate | BU: Working Professional
Posted 4 days ago
Job Viewed
Job Description
Position Title: Customer/Student Support Associate
Business Unit: Working Professional
Experience: 0-5 yr
Location: Marol, Mumbai
No of openings: 10
Shifts: 6 days a week (rotational week off)
Salary Range: 3.5 - 4.5 LPA
Key Responsibilities:
● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms
● Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks
● Maintain professionalism and clarity in all learner communications
● Collaborate with internal teams for issue resolution and escalations
● Accurately log and track interactions in the CRM system
● Deliver a seamless and positive learner experience across every interaction
● Work in rotational shifts, including weekends and public holidays, as required Required Skill Set
● Excellent written and verbal communication skills
● Strong problem-solving and interpersonal abilities
● Time management skills with the ability to multitask under pressure
● Familiarity with Freshdesk or other ticketing tools (preferred)
● Proficiency in MS Office or Google Workspace tools Preferred
Qualifications:
● Bachelor’s degree in any discipline
● Prior experience in student support or customer service (experience in EdTech is a plus)
Student Support Associate | BU: Working Professional
Posted today
Job Viewed
Job Description
Position Title: Customer/Student Support Associate
Business Unit: Working Professional
Experience: 0-5 yr
Location: Marol, Mumbai
No of openings: 10
Shifts: 6 days a week (rotational week off)
Salary Range: 3.5 - 4.5 LPA
Key Responsibilities:
● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms
● Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks
● Maintain professionalism and clarity in all learner communications
● Collaborate with internal teams for issue resolution and escalations
● Accurately log and track interactions in the CRM system
● Deliver a seamless and positive learner experience across every interaction
● Work in rotational shifts, including weekends and public holidays, as required Required Skill Set
● Excellent written and verbal communication skills
● Strong problem-solving and interpersonal abilities
● Time management skills with the ability to multitask under pressure
● Familiarity with Freshdesk or other ticketing tools (preferred)
● Proficiency in MS Office or Google Workspace tools Preferred
Qualifications:
● Bachelor’s degree in any discipline
● Prior experience in student support or customer service (experience in EdTech is a plus)
Student Support Associate | BU: Working Professional
Posted 4 days ago
Job Viewed
Job Description
Business Unit: Working Professional
Experience: 0-5 yr
Location: Marol, Mumbai
No of openings: 10
Shifts: 6 days a week (rotational week off)
Salary Range: 3.5 - 4.5 LPA
Key Responsibilities:
● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms
● Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks
● Maintain professionalism and clarity in all learner communications
● Collaborate with internal teams for issue resolution and escalations
● Accurately log and track interactions in the CRM system
● Deliver a seamless and positive learner experience across every interaction
● Work in rotational shifts, including weekends and public holidays, as required Required Skill Set
● Excellent written and verbal communication skills
● Strong problem-solving and interpersonal abilities
● Time management skills with the ability to multitask under pressure
● Familiarity with Freshdesk or other ticketing tools (preferred)
● Proficiency in MS Office or Google Workspace tools Preferred
Qualifications:
● Bachelor’s degree in any discipline
● Prior experience in student support or customer service (experience in EdTech is a plus)
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