706 Workplace Operations jobs in India

Description

Title Process Associate

Department Fund Dealing Capability

Location Gurgaon

Reports To Team Leader/Assistant Manager

Level Grade 1

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Fund Dealing team and feel like you’re part of something bigger.

About your team

We have reorganized the core delivery teams into five different capability teams, namely- Fund Dealing & Brokerage, Transfers & Retirement, Client Account Management, Payments & Distribution and Reconciliations & Product Management. Capability teams have the skill sets persistently available to set and manage strategic direction, run and maintain the capability and to support a projected regulatory and mandatory change agenda.

The mission of the 'Fund Dealing' team is to execute all types of trades for the retail and WI products while maintaining compliance with rigorous SLA’s. This team is committed to delivering an exceptional customer experience by focusing on operational smoothness, reducing errors, and providing timely results, all aimed at fostering trust and satisfaction among clients. The team utilizes lean and six sigma methodologies and works closely with the product owner to drive overall process improvements, ensuring efficient and exceptional service delivery throughout the dealing journey.

About your role
We are looking for highly energetic individuals who are inquisitive with a creative bent of mind and who can challenge the status quo and identify new ways of working. In turn, we would provide an environment that allows them to lead this change with sponsorship from senior management. 

The role of the Process Associate is to gain a detailed understanding of the process, conduct trainings, drive initiatives, take part in projects, maintain team MI, perform quality checks, keep an accurate record of the checks, identify issues and participate in discussions to agree actions to resolve issues identified.

About you

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

• Oversee and manage all administrative functions and operations to ensure the smooth running of the organization.
• Develop and implement administrative policies and procedures to enhance efficiency and productivity.
• Manage and maintain office supplies inventory, vendor relationships, and procurement processes.
• Coordinate and schedule meetings, appointments, and travel arrangements for staff and executives.
• Handle incoming and outgoing correspondence, including emails, calls, and mail.
• Maintain organized filing systems, both physical and digital.
• Assist with budget management and expense tracking.
• Support onboarding processes for new employees.
• Act as a point of contact for internal and external stakeholders regarding administrative matters.
• Ensure compliance with company policies and procedures.
• Manage and organize virtual team events and meetings.
• Identify opportunities for process improvement and implement solutions.
• Supervise and provide guidance to administrative support staff (if applicable).

• Proven experience in office administration, operations management, or a similar role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Experience with cloud-based collaboration tools (e.g., Google Workspace, Slack) and project management software.
• Ability to multitask, prioritize, and manage workload effectively.
• High level of attention to detail and accuracy.
• Proactive approach to problem-solving and a willingness to take initiative.
• Ability to work independently and as part of a remote team.
• Discretion and professionalism in handling confidential information.

• Manage and coordinate daily administrative operations, including scheduling meetings, managing calendars, and handling correspondence.
• Prepare reports, presentations, and other documents as required by management.
• Maintain organized filing systems, both physical and digital.
• Coordinate travel arrangements, accommodation, and itineraries for staff.
• Manage office supplies inventory and procurement, ensuring adequate stock levels.
• Act as a point of contact for internal and external inquiries, providing professional assistance.
• Support the onboarding process for new employees, including necessary documentation and orientation.
• Assist with event planning and coordination for internal and external meetings or functions.
• Ensure the office environment is well-maintained and organized.
• Contribute to process improvement initiatives within the administrative department.

• Bachelor's degree in Business Administration, Commerce, or a related field.
• Minimum of 2 years of experience in an administrative support or office management role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Excellent organizational and time management skills, with the ability to prioritize tasks.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in all work performed.
• Ability to work independently and as part of a team.
• Discretion and ability to handle confidential information.
• Familiarity with basic accounting principles is a plus.

• Oversee and manage daily administrative operations.
• Supervise and mentor administrative staff.
• Develop and implement efficient office policies and procedures.
• Manage office budgets and control administrative expenses.
• Coordinate facility management and maintenance activities.
• Oversee procurement of office supplies and equipment.
• Manage vendor relationships and contract negotiations.
• Ensure compliance with company policies and regulatory requirements.
• Organize company events and meetings.
• Handle correspondence and manage internal communication flow.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in administrative management or office operations.
• Proven experience in supervising staff and managing teams.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office Suite and office management software.
• Experience with budget management and vendor relations.
• Ability to multitask and prioritize effectively.
• Problem-solving and decision-making capabilities.

• Oversee daily office operations and administrative activities.
• Manage office supplies, equipment, and inventory.
• Coordinate with vendors for services and supplies.
• Ensure a well-maintained and organized office environment.
• Supervise administrative staff and provide guidance.
• Manage scheduling for meetings, appointments, and office events.
• Implement and enforce office policies and procedures.
• Handle correspondence, mail, and courier services.
• Assist with budget management for administrative expenses.
• Maintain records and ensure data accuracy.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 4 years of experience in office administration or operations management.
• Proven experience in managing administrative teams.
• Strong organizational, time management, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with office management software and tools.
• Problem-solving skills and a proactive attitude.

• Manage and supervise administrative staff and operations.
• Oversee office facilities, supplies, and equipment management.
• Develop and implement efficient administrative processes and procedures.
• Manage administrative budgets and vendor relationships.
• Coordinate travel, meetings, and company events.
• Provide high-level support to senior management and departments.
• Ensure compliance with company policies and procedures.
• Streamline office workflows and improve operational efficiency.

• Proven experience in administrative management or office operations.
• Strong organizational, time management, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and office management software.
• Experience in budget management and vendor relations.
• Leadership experience in managing administrative teams.
• Bachelor's degree in Business Administration or a related field is preferred.