132 Relationshipmanagement jobs in India
CLIENT RELATIONS SPECIALIST
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Position Summary The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs.
The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following • Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients • Run point on following client retention processes to retain at risk relationships • Work with internal teams, client, and agent to achieve a high rate of client retention • User set-up and training of our client facing web-based payroll and custom reporting software • Work proactively to facilitate solutions as challenges present themselves • Maintain open communication regarding clients with the necessary internal teams • Assist in the tracking and completion of team projects and initiatives • Review weekly reports to assist with client retention efforts • Review monthly reports to analyze trends Track client repricing requests to ensure timely responses • Analyze data and review procedures and policies to determine answers to clients’ questions • File and maintain client records • Coordinate the resolution of client issues • Perform administrative support tasks, as needed, by the Client Relations team • Process and prepare memos, correspondence, or other documents • Schedule appointments and maintain and update appointment calendars • Act as support for their respective region when team members are traveling • Oversees the operational structural needs of the client to ensure data integrity • Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments • Escalate and resolve areas of concern, as raised by clients or internal departments • Monitor company performance against service level agreements and flag potential issues • Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives • Assist with the execution of the service plans by evaluating progress of activities and service requests • Collaborate with internal departments to ensure seamless delivery of services to clients.
Gather and distribute voice of customer feedback to appropriate internal departments • Build cross-functional partnerships to address issues and manage escalations.
Leverage internal relationships to identify opportunities, trends, and process improvements • Successfully manage client expectations in a fast-paced environment • Introduce and drive adoption of new products and services to client • Assist in announcing to clients, changes in compliance using various communication formats • Act as part of a team to continually develop and create improved processes and procedures • Performing annual deliverables client reviews • Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates • Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered.
Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application.
PrismHR also provides professional services including system implementation consulting, custom configurations, and training.
Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.
Diversity, Equity and Inclusion Program/Affirmative Action Plan: We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential.
At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture.
We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone.
This is essential to our success.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
You may be just the right candidate for these open roles or other open roles.
We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team.
Employment decisions are based on an individual’s qualifications as they relate to the job under consideration.
The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities.
This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at
PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.
If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR:
Please indicate in the subject line of your email that you are requesting accommodation.
Only candidates being considered for a position who require an accommodation will receive a follow-up response.
Client Relations Executive
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Gurgaon
Posted on: Sep 27, 2019
**Job Description**:
- Building long-term relationships with key clients.
- Addressing customer concerns and complaints.
- Creating sales plans to generate revenue.
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with external Organizations (e.g. sales, CEOs, Society Members) to address customers’ needs
- Public relations, Financial, sales and sponsorship management.
- Analyzing previous event information to design and improve the sponsorship scenario of current events.
- Producing correspondence and documents and maintaining records, spreadsheets and databases using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc.
- Networking with scientists, professors, researchers; students and industrialists
- Proven experience as a Client Relations Manager or Relationship Manager - Proven track record of meeting and exceeding targets - Background in customer service; industry knowledge is a plus - Experience tracking relevant KPIs (e.g. customer satisfaction) - Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce) - A customer-oriented attitude - Excellent communication and negotiation skills - Problem-solving aptitude - Ability to work well with a team - B.Tech/B.Pharma/M.Tech/MSc./M. Pharma/MBA in biotech, microbiology, chemistry, biochemistry, biomedical, Marketing or a related field
- Salary:
- Best in the industry- Industry:
- PULSUS HEALTHTECH LLP- Role:
- On Job Trainee- Employment Type:
- Full Time, PermanentCompany Profile
Established in the year 1984, Pulsus was focusing on American region and presently expanding to healthcare informatics platform to the medical and pharma professionals throughout Europe, America, Asia, Australia and all other continents. Since its inception, Pulsus received the endorsements of the medical associations and industries of the international reputation. This support allowed Pulsus Group to gain excellent reputation from the scientific and industrial community and able to bridge relations between industries and practicing physicians.
Contact Details
**Pulsus Healthtech LLP**
6th Floor, Tower-B, Building 14, IT/ITES-SEZ
DLF Cyber City Developers Ltd
Sector 24 & 25A, DLF Phase-III
Gurgaon, Haryana
122002
**Job Related Queries**:
**General Queries**:
+91-XXX
Client Relations Executive
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Experience: 3-5 years
**Important Duties and Responsibilities**:
The Client Relations Executive is responsible for identifying and qualifying opportunities, as well as positioning Adhoc softwares' value objective to customers and/or prospects, as well as our core offerings and capabilities in both the solutions space and managed services offerings. The Client Relations Executive is in charge of establishing and nurturing client relationships, both one-on-one and collaboratively, by enlisting the help of the Adhoc Softwares team in order to achieve goals, overall success, and complete client satisfaction. As such, you will be expected to:
- Oversee all aspects of managing relationships with new and existing clients and prospects;
- Establish strong business and personal relationships with client accounts and prospects;
- Investigate new product offerings that may align with existing Adhoc Softwares portfolios, whether internally or externally.
- Maintain a deep understanding of the company's and clients' strategic business plans;
- Collaborate with clients to understand their business issues and provide solutions that meet their requirements;
- Monitor and report on changes in market conditions, competitive activities, and customer preferences or needs.
- Assist in the development and refinement of sales processes, procedures, and policies;
- Assist in the development and success of proposals, responses, and client events
- Maintain a collaborative approach to client and team engagement and activity awareness;
- Collaborate with technical teams to understand strengths and service offerings, particularly in the managed services practice;
- Follow the latest and emerging industry technologies.
**Knowledge, Skills, and/or Abilities Required**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The knowledge, skill, and/or ability required are represented by the requirements listed below.
- MBA degree or a relevant field preferred.
- Internal and external sales experience selling any of the following:
- Previous experience with consultative solution selling with a track record of prospecting, qualifying, and managing customer commitment as part of the sales process
- High energy and drive with good negotiation skills
- Strong oral and written communication skills, as well as the ability to conduct both formal and informal presentations to clients and prospects;
- Interpersonal skills, such as telephonic skills, communication skills, active listening, and customer service;
- Ability to multi-task and adapt to changes quickly;
- Self-motivated, with an entrepreneurial desire and the ability to work in a fast-paced environment;
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Saravanampatti, Coimbatore - 641035, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 3 years (preferred)
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+91-XXX
Advisory - Client Relations
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- You will be responsible for primarily selling Equity based investment products and building an advisory book.
- Responsible for identifying customer needs, assessing their risk appetite and should assist clients in their financial endeavours.
- Responsible for achieving targets as assigned by the organization on a monthly basis
- Making sound marketing strategies for a potential client’s acquisition and retention.
- Conduct in-person meetings, phone, video calls with potential investors.
- Delivering inspiring sales presentations to convert prospects to successful sales and Organizing Marketing Campaigns in all formats.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Provide regular updates to the immediate superior as and when required.
What we need:
- Passionate about the stock market.
- Graduate / Post graduate 1- 3 years of Sales experience in direct selling of financial products like Equity/ Mutual Fund/Commodity/ Derivatives sales, PMS & AIF.
- Should have good communication & presentation skills.
- Pleasing and positive attitude.
- Should be a self-starter, proactive & target oriented.
- Relationship building skills
**What we can provide**:
- A remuneration that is competitive.
- Performance Bonus
- A fantastic working atmosphere with lots of flexibility.
- Peer-to-peer learning from a bright and motivated team.
**Location**: Hubballi, Karnataka
**Position**:2 (Male / Female)
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 2 years (preferred)
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Client Relations Executive
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4. Ensure complete ownership of customer queries and guarantee end-to-end satisfaction with our services
5. List down the necessary information and suggest the best solutions that benefit the customer keeping customer satisfaction, effectiveness, efficiency, and quality on top
6. Gather relevant information from customers as required and update it accurately to facilitate the decision process
7. Collaborate with various teams within the ecosystem of Traya to identify optimal solutions for our customers
**Salary**: ₹18,000.00 - ₹23,000.00 per month
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
**Speak with the employer**
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Client Relations (Trivandrum)
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- Provide ongoing supervision, support, and performance evaluations for clinicians.
- Foster a collaborative and cohesive team environment.
- Monitor and evaluate the quality of clinical services provided to patients.
- Ensure that clinicians adhere to evidence-based practices and follow established protocols.
- Oversee patient assessments, treatment planning, and progress monitoring.
- Ensure compliance with all relevant healthcare regulations and accreditation standards.
- Prepare for and participate in audits and inspections.
- Optimize resource allocation to meet patient needs while controlling costs.
- Maintain accurate and complete patient records and documentation.
- Prepare regular reports on clinician services, outcomes, and performance metrics.
- Analyze data to identify areas for improvement and implement corrective actions.
- Collaborate with other departments, such as nursing, administration, and finance, to ensure coordinated patient care.
- Communicate effectively with patients, families, and external stakeholders.
- Identify opportunities for process improvement and implement best practices.
- Encourage ongoing professional development for clinical staff.
**Qualifications**:
- Bachelor’s degree
- Proven work experience in managing clinicians team and process.
- Strong understanding of clinical practices and regulations.
- Proven experience in healthcare management or leadership roles.
- Excellent communication, interpersonal, and leadership skills.
- Knowledge of healthcare compliance and quality improvement initiatives.
Location : Elippode, Trivandrum
Shift : Night (9:30 pm to 6:30 am)
**Salary**: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Monday to Friday
- Night shift
- US shift
Application Question(s):
- Are you located in Trivandrum, Kerala? (Onsite role)
- How many years of experience do you have in customer service?
**Speak with the employer**
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Client Relations Associate
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**Location**: Kolkata, India
**Company**: Institute of NeuroDevelopment (IND)
**About Institute of NeuroDevelopment (IND)**:
At the Institute of NeuroDevelopment (IND), we are committed to promoting neurodiversity and supporting individuals with neurodevelopmental challenges, including autism, ADHD, and other developmental disorders. Through our comprehensive services, resources, and training programs, we empower individuals, families, educators, and communities to better understand and address the needs of neurodiverse individuals.
We are seeking enthusiastic and driven individuals to join our team at IND as Client Relations Associates. As a Client Relations Associate, you will play a crucial role in expanding our network of healthcare professionals and preschool owners, forging strategic partnerships, and driving business growth. This is an excellent opportunity for graduate freshers who possess excellent communication skills and a passion for making a positive impact in the field of neurodevelopment.
**Key Result Areas (KRAs)**:
- **Doctor Engagement**: Identify and reach out to paediatricians, neurologists, psychiatrists, and other healthcare professionals to promote IND's services and offerings. Build and maintain strong relationships with doctors and healthcare practitioners to generate referrals and leads.
- **Preschool Outreach**: Visit preschools, early childhood centres, and educational institutions to introduce IND's programs and services aimed at supporting children with neurodevelopmental challenges. Present IND's value proposition and benefits to preschool owners, administrators, and educators.
- **Business Development Activities**: Conduct proactive prospecting and lead generation activities to identify new business opportunities and potential partnerships. Attend networking events, conferences, and industry meetings to expand IND's presence and visibility within the community.
- **Relationship Management**: Cultivate and nurture relationships with existing clients, partners, and stakeholders to ensure high levels of satisfaction and retention. Address client inquiries, concerns, and feedback in a timely and professional manner.
- **Market Research**: Stay informed about industry trends, market developments, and competitor activities. Conduct market research and analysis to identify emerging opportunities and inform IND's strategic decision-making process.
- **Documentation and Reporting**: Maintain accurate and up-to-date records of client interactions, meetings, and business development activities. Prepare regular reports, presentations, and summaries to track progress, achievements, and key metrics.
- **Collaboration**: Collaborate closely with the marketing, sales, and operations teams to align business development efforts with organizational goals and objectives. Provide input and feedback to support the development of marketing materials, sales collateral, and promotional campaigns.
**Qualifications**:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Excellent verbal and written communication skills in English, Bengali, and Hindi.
- Strong interpersonal skills and the ability to build rapport and trust with diverse stakeholders.
- Highly motivated, proactive, and results-oriented with a passion for sales and business development.
- Willingness to travel locally within Kolkata and surrounding areas as needed.
Join us at IND and be part of a dynamic team dedicated to making a difference in the lives of individuals with neurodevelopmental challenges. As a Business Development Associate, you will have the opportunity to contribute to our mission of promoting neurodiversity and creating a more inclusive society.
Schedule:
- Day shift
Application Question(s):
- Do you have a two wheeler of your own?
- Current and Expected CTC with rationale behind the same.
**Language**:
- Bengali (preferred)
- Hindi (preferred)
- English (preferred)
Willingness to travel:
- 75% (required)
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Client Relations Executive
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Adirekha Ayurveda Pvt Ltd. is a leading organisation in the field of Ayurvedic healthcare.
Through a harmonious blend of Ayurvedic food, daily routines, rejuvenating body treatments, Panchakarma therapies, and yoga, we provide holistic healing solutions. With patients from over 61 countries, we have built a global reputation for expertise in managing chronic diseases and providing customised treatments for various health conditions and also providing high-quality Ayurvedic products to our patients.
**Job Title**:
- Client Relations Executive
**Years of Experience**:
- 1+ years
**Work Location**:
- Trivandrum
**Compensation**:
- Best in the industry
**Job Responsibilities-**
- Respond promptly to client inquiries received from the team and other communication channels.
- Provide detailed information about Ayurvedic products, including pricing, ingredients, usage instructions, and potential benefits.
- Manage and track customer orders from placement to delivery, ensuring accurate and timely shipment details.
- Resolve any issues related to order delays, damaged products, or missing items, ensuring customer satisfaction.
- Establish strong and positive relationships with customers, fostering loyalty and repeat business.
- Provide personalized assistance to clients by understanding their specific needs and recommending appropriate Ayurvedic products.
- Maintain a database of client interactions, preferences, and feedback for future reference and improved service.
- Ensure a high level of customer satisfaction by promptly addressing concerns, resolving issues, and exceeding expectations.
**Job Requirements-**
- Proven experience in client relations or customer service.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally.
- Strong interpersonal skills, with the ability to build rapport and establish positive relationships with clients.
- Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize effectively.
- Proficiency in social media platforms, specifically Instagram and WhatsApp, for client interactions.
- Problem-solving skills, with the ability to address customer concerns and find satisfactory resolutions.
- Familiarity with order management and tracking systems is a plus.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
Work Location: In person
Client Relations Coordinator
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- Act as the main point of contact for clients, addressing inquiries and resolving issues.
- Deliver accurate and prompt information about products and services.
- Collaborate with internal departments to resolve client concerns.
- Keep client records updated in the CRM system.
- Follow up on client requests to ensure their satisfaction.
**Requirements**:
- Excellent communication and people skills.
- Prior experience in customer service is preferred.
- Familiarity with CRM software is a bonus.
- Ability to multitask and work efficiently under pressure.
**Contact Person: **
Pay: ₹18,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Application Question(s):
- What is your current salary?
- What is your expected salary?
- Total years of experience you hold?
- What is your notice period?
**Experience**:
- total work: 1 year (preferred)
Work Location: In person