259 Jobs in Chandausi
Managed Services Consultant
Haryana, Uttar Pradesh
Sprinklr
Posted 1 day ago
Job Viewed
Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
Deliver Value: Be able to deliver on, and communicate the value associated with the
customer's investment in Sprinklr solutions through the Sprinklr platform to guarantee
retention & customer growth.
- Drive Adoption: Drive adoption and usage of new products and features across
multiple business units, teams, and markets within a single customer.
- Establish Relationships: Establish and nurture relationships built on trust with every
new customer, develop client and agency champions, and identify key stakeholders.
- Strategic Business Partner: Become your customer's day-to-day strategic advisor
who understands their business challenges and can communicate the positive
business outcomes of working with Sprinklr
Ensure that every customer derives the most value possible from the platform leading
to retention and business expansion.
- Identify, comprehend and clearly articulate customers' requirements to generate an
end-to-end solution to their business challenges.
- Develop a deep understanding of customer needs and tie them to specific Sprinklr
use cases, product features, benefits and value propositions.
- Analyze and elevate customer's consumption of contract, adoption of the product and
generation of upsell or cross-sell.
- Act as day-to-day contact for stakeholders in brand, agencies and for System
Administrators.
- Assist world's leading brands and their agencies in seamlessly building social media
campaigns & process-flows mapped to their business needs, through Sprinklr.
- Identify platform gaps, and optimization opportunities; designing and configuring the
appropriate solutions so client expectations regarding platform use-cases and
functionalities are fulfilled.
- Provide oversight on any additional enablement of the software deployment to be in
line with current architecture and future client needs or business requirements.
- Proactively identify opportunities to improve operational efficiencies and find suitable
entities which could benefit from utilising AI to drive greater ROI.
- Establish and nurture senior level relationships built on trust, develop client champions
and identify key stakeholders.
- Capture development areas for product improvement and collaborate with product
managers and engineering for necessary corrective actions.
- Actively make sure you are knowledgeable on native channel's products package.
- Work with clients to improve the social service itself and its alignment with the client's
core business.
- Provide on-going training support and ad hoc training sessions to always keep
customers educated on Sprinklr's know-hows.
- Actively make sure that you are knowledgeable on all Sprinklr software products.
Who You Are & What Makes You Qualified
- 4+ years of experience in account management at a brand, agency or tech company.
- Experience in web technologies, CRM or SaaS platforms and digital marketing
experience across social platforms.
- Strong product acumen & evangelization experience with the aptitude to learn new
products.
- Excellent written and verbal communication skills. Multilingual skills (Spanish,
Portuguese, or others) would be a plus.
- Analytical mind-set with attention to detail along with excellent problem-solving and
critical-thinking skills.
- Ability to think independently and learn as a member of a team.
- Ability to identify and clearly articulate issues clients are facing and capability of
devising & implementing their solutions.
- Ability to work in a highly challenging & competitive environment while delivering high
quality of customer service.
- Ability to work effectively under tight deadlines and juggle several assignments &
projects simultaneously, while maintaining high standard of excellence.
- Intrinsically motivated to tackle unique client use cases, passion to solve business
challenges and commitment to client delight.
- Ability to interpret industry trends across different verticals & lines of businesses.
- Ability to operate in an autonomous way, engage with stakeholders across the globe
and lead customers through change management.
- Advanced analytical skills with proven competency in data tools & methodologies.
- Ability to collate, harmonise and visualise data and present the statistical merit in a
business case.
- Industry specific knowledge across different verticals or lines of business preferred.
- Demonstrated experience with, and a passion for, the social technology universe (i.e.,
Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
- Direct experience in working with a social media management software is preferred.
- Strong time management skills including the ability to prioritize tasks and maintain
accurate time tracking for billing purposes
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
Deliver Value: Be able to deliver on, and communicate the value associated with the
customer's investment in Sprinklr solutions through the Sprinklr platform to guarantee
retention & customer growth.
- Drive Adoption: Drive adoption and usage of new products and features across
multiple business units, teams, and markets within a single customer.
- Establish Relationships: Establish and nurture relationships built on trust with every
new customer, develop client and agency champions, and identify key stakeholders.
- Strategic Business Partner: Become your customer's day-to-day strategic advisor
who understands their business challenges and can communicate the positive
business outcomes of working with Sprinklr
Ensure that every customer derives the most value possible from the platform leading
to retention and business expansion.
- Identify, comprehend and clearly articulate customers' requirements to generate an
end-to-end solution to their business challenges.
- Develop a deep understanding of customer needs and tie them to specific Sprinklr
use cases, product features, benefits and value propositions.
- Analyze and elevate customer's consumption of contract, adoption of the product and
generation of upsell or cross-sell.
- Act as day-to-day contact for stakeholders in brand, agencies and for System
Administrators.
- Assist world's leading brands and their agencies in seamlessly building social media
campaigns & process-flows mapped to their business needs, through Sprinklr.
- Identify platform gaps, and optimization opportunities; designing and configuring the
appropriate solutions so client expectations regarding platform use-cases and
functionalities are fulfilled.
- Provide oversight on any additional enablement of the software deployment to be in
line with current architecture and future client needs or business requirements.
- Proactively identify opportunities to improve operational efficiencies and find suitable
entities which could benefit from utilising AI to drive greater ROI.
- Establish and nurture senior level relationships built on trust, develop client champions
and identify key stakeholders.
- Capture development areas for product improvement and collaborate with product
managers and engineering for necessary corrective actions.
- Actively make sure you are knowledgeable on native channel's products package.
- Work with clients to improve the social service itself and its alignment with the client's
core business.
- Provide on-going training support and ad hoc training sessions to always keep
customers educated on Sprinklr's know-hows.
- Actively make sure that you are knowledgeable on all Sprinklr software products.
Who You Are & What Makes You Qualified
- 4+ years of experience in account management at a brand, agency or tech company.
- Experience in web technologies, CRM or SaaS platforms and digital marketing
experience across social platforms.
- Strong product acumen & evangelization experience with the aptitude to learn new
products.
- Excellent written and verbal communication skills. Multilingual skills (Spanish,
Portuguese, or others) would be a plus.
- Analytical mind-set with attention to detail along with excellent problem-solving and
critical-thinking skills.
- Ability to think independently and learn as a member of a team.
- Ability to identify and clearly articulate issues clients are facing and capability of
devising & implementing their solutions.
- Ability to work in a highly challenging & competitive environment while delivering high
quality of customer service.
- Ability to work effectively under tight deadlines and juggle several assignments &
projects simultaneously, while maintaining high standard of excellence.
- Intrinsically motivated to tackle unique client use cases, passion to solve business
challenges and commitment to client delight.
- Ability to interpret industry trends across different verticals & lines of businesses.
- Ability to operate in an autonomous way, engage with stakeholders across the globe
and lead customers through change management.
- Advanced analytical skills with proven competency in data tools & methodologies.
- Ability to collate, harmonise and visualise data and present the statistical merit in a
business case.
- Industry specific knowledge across different verticals or lines of business preferred.
- Demonstrated experience with, and a passion for, the social technology universe (i.e.,
Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
- Direct experience in working with a social media management software is preferred.
- Strong time management skills including the ability to prioritize tasks and maintain
accurate time tracking for billing purposes
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
This advertiser has chosen not to accept applicants from your region.
0
Associate-Technology Vendor Management
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Technology Vendor Management (TVM) team provides strategic management of technology vendor engagement to ensure high value services are being delivered to American Express. This person will support Vendor Analysis and proactively manage the vendor data in partnership with the US colleagues, providing strategic management of technology vendor engagements. Support any Global projects and process improvement/automation initiatives. This role is responsible for ensuring:
+ Billing Validation of Technology vendor invoices as per approved contract/ SOW ensuring timely payout, including review & dispute resolution with Vendors/ Internal teams
+ Ensure timely & accurate booking of accruals and other accounting entries in partnership with Technology Controllership
+ Support procurement of Technology assets & services
+ Drive/Support continuous process improvement & automation
+ Issue management and contractual management
+ Provide local support for audits, both by AXP Internal audit, and external government agencies, regarding vendor companies and AXP. Ensure Vendor's compliance to India Contract Labour (Regulation and Abolition) Act
+ Take over any new additional responsibility assigned from time to time and handle any cross functional activities assigned within the team
+ Relationship management with GCO, Tax, Controllership, GSM and Vendor partners
**Minimum Qualifications**
+ Minimum of 5 years of relevant work experience in Invoice payments / Financial/Data analytics / Contract management, preferably in IT services
+ Masters in Business Administration
**Preferred Qualifications**
+ Chartered Accountant or Equivalent
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technologies
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:** 25014734
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Technology Vendor Management (TVM) team provides strategic management of technology vendor engagement to ensure high value services are being delivered to American Express. This person will support Vendor Analysis and proactively manage the vendor data in partnership with the US colleagues, providing strategic management of technology vendor engagements. Support any Global projects and process improvement/automation initiatives. This role is responsible for ensuring:
+ Billing Validation of Technology vendor invoices as per approved contract/ SOW ensuring timely payout, including review & dispute resolution with Vendors/ Internal teams
+ Ensure timely & accurate booking of accruals and other accounting entries in partnership with Technology Controllership
+ Support procurement of Technology assets & services
+ Drive/Support continuous process improvement & automation
+ Issue management and contractual management
+ Provide local support for audits, both by AXP Internal audit, and external government agencies, regarding vendor companies and AXP. Ensure Vendor's compliance to India Contract Labour (Regulation and Abolition) Act
+ Take over any new additional responsibility assigned from time to time and handle any cross functional activities assigned within the team
+ Relationship management with GCO, Tax, Controllership, GSM and Vendor partners
**Minimum Qualifications**
+ Minimum of 5 years of relevant work experience in Invoice payments / Financial/Data analytics / Contract management, preferably in IT services
+ Masters in Business Administration
**Preferred Qualifications**
+ Chartered Accountant or Equivalent
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technologies
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:** 25014734
This advertiser has chosen not to accept applicants from your region.
1
Assoc-Tech Ops Engineering
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We're looking for a Site Reliability/Application Support Engineers (SRE/AS) responsible for web/servicing application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users' needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.
This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You'll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications.
**Qualifications**
+ BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 6-10 years of work experience in DevOps/SRE.
+ Experience in Genesys Engage (PureEngage), Genesys Cloud (PureCloud) or Genesys PureConnect.
+ Good understanding of VoIP, SIP protocols and telephony infrastructure.
+ Ability to analyze Genesys logs (SIP, T-Server logs, Interaction, WDE) to identify issues.
+ Good understanding of call flows, IVR scripting (Genesys Composer, SCXML) and routing logic.
+ Configuring and troubleshooting Genesys reports (GCXI, Infomart, Pulse).
+ Analytical knowledge and exposure on root cause identification using analyzer tools like Kazimir, MyZamir and Speechminer.
+ Experience with Oracle, SQL Server or PostgresSQL for configuration and troubleshooting.
+ Strong understanding of TCP/IP, SIP and RTP.
+ Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage
+ Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
+ Knowledge on Unix shell scripting, PERL or Python programming is preferred
+ Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
+ Hands on experience on configuring Splunk, Grafana dashboards, etc.
+ Good understanding of Linux OS internals, performance tools, Core commands, security etc.
+ Exposure to enterprise platform migration from dedicated to cloud environment is preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technologies
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:** 25014230
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We're looking for a Site Reliability/Application Support Engineers (SRE/AS) responsible for web/servicing application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users' needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.
This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You'll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications.
**Qualifications**
+ BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 6-10 years of work experience in DevOps/SRE.
+ Experience in Genesys Engage (PureEngage), Genesys Cloud (PureCloud) or Genesys PureConnect.
+ Good understanding of VoIP, SIP protocols and telephony infrastructure.
+ Ability to analyze Genesys logs (SIP, T-Server logs, Interaction, WDE) to identify issues.
+ Good understanding of call flows, IVR scripting (Genesys Composer, SCXML) and routing logic.
+ Configuring and troubleshooting Genesys reports (GCXI, Infomart, Pulse).
+ Analytical knowledge and exposure on root cause identification using analyzer tools like Kazimir, MyZamir and Speechminer.
+ Experience with Oracle, SQL Server or PostgresSQL for configuration and troubleshooting.
+ Strong understanding of TCP/IP, SIP and RTP.
+ Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage
+ Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
+ Knowledge on Unix shell scripting, PERL or Python programming is preferred
+ Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
+ Hands on experience on configuring Splunk, Grafana dashboards, etc.
+ Good understanding of Linux OS internals, performance tools, Core commands, security etc.
+ Exposure to enterprise platform migration from dedicated to cloud environment is preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technologies
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:** 25014230
This advertiser has chosen not to accept applicants from your region.
2
Senior Engineer II
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
From building next-generation apps and microservices in Kotlin to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we'll support you with an open environment and learning culture to grow your career.
**Join Team Amex and let's lead the way together.**
The position of Senior Engineer will join a dynamic and growing team within the GRCT organization at American Express, which has a keen focus on platform modernization, bringing to life the newest technology stacks to solve ongoing needs of the business as well as compliance against global regulatory requirements.
The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs. They will provide Service Now experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget.
The Candidate will participate in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, and Staff Engineers:
+ Responsible for the timely delivery of development projects and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
+ Completes technology/implementation design documentation.
+ Provides estimates for design, build, test, and implementation phases.
+ Undertakes regular code reviews to ensure alignment with development, implementation, and performance standards, providing coaching and mentoring on design and coding techniques to engineers in scrum team.
+ Assists with updates to program specification/implementation documentation.
+ Works with scrum team to prepare configurations for production.
+ Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with wider testing strategy.
+ Raises issues, provides feedback, and proposes changes to implementation specifications.
+ Provides consultation to product owners with recommendations to drive their requirements to success.
+ Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party tech and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
+ Active participant in a scrum team, applying agile principals and tools including Rally.
Minimum Qualifications:
+ 5 years hands-on experience in Service Now including Integrated Risk Management (IRM) solutions/components
+ Overall 7-10 years of development experience, preferably full stack development experience.
+ Hold Service Now Certified System Administrator credentials
+ BS or MS Degree in Computer Science, Computer Engineering, or other technology fields
+ Working knowledge of GCP
+ Typically has prior technology experience of systems analysis/programming.
+ Experience building/implementing JS utilities
+ Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
+ Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
+ Conceptual architecture knowledge.
+ An understanding of GRC/IRM industry trends
+ Excellent written and verbal communication skills proven by the ability to present complicated technology solutions to multiple audiences, from engineers to Senior leaders.
+ 5 years Agile experience as well as hands on Scaled Agile Framework experience.
+ Machine Learning or Generative AI knowledge is a plus, not required.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technologies
**Primary Location:** India-Karnataka-Bengaluru Urban
**Other Locations:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25008149
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
From building next-generation apps and microservices in Kotlin to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we'll support you with an open environment and learning culture to grow your career.
**Join Team Amex and let's lead the way together.**
The position of Senior Engineer will join a dynamic and growing team within the GRCT organization at American Express, which has a keen focus on platform modernization, bringing to life the newest technology stacks to solve ongoing needs of the business as well as compliance against global regulatory requirements.
The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs. They will provide Service Now experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget.
The Candidate will participate in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, and Staff Engineers:
+ Responsible for the timely delivery of development projects and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
+ Completes technology/implementation design documentation.
+ Provides estimates for design, build, test, and implementation phases.
+ Undertakes regular code reviews to ensure alignment with development, implementation, and performance standards, providing coaching and mentoring on design and coding techniques to engineers in scrum team.
+ Assists with updates to program specification/implementation documentation.
+ Works with scrum team to prepare configurations for production.
+ Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with wider testing strategy.
+ Raises issues, provides feedback, and proposes changes to implementation specifications.
+ Provides consultation to product owners with recommendations to drive their requirements to success.
+ Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party tech and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
+ Active participant in a scrum team, applying agile principals and tools including Rally.
Minimum Qualifications:
+ 5 years hands-on experience in Service Now including Integrated Risk Management (IRM) solutions/components
+ Overall 7-10 years of development experience, preferably full stack development experience.
+ Hold Service Now Certified System Administrator credentials
+ BS or MS Degree in Computer Science, Computer Engineering, or other technology fields
+ Working knowledge of GCP
+ Typically has prior technology experience of systems analysis/programming.
+ Experience building/implementing JS utilities
+ Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
+ Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
+ Conceptual architecture knowledge.
+ An understanding of GRC/IRM industry trends
+ Excellent written and verbal communication skills proven by the ability to present complicated technology solutions to multiple audiences, from engineers to Senior leaders.
+ 5 years Agile experience as well as hands on Scaled Agile Framework experience.
+ Machine Learning or Generative AI knowledge is a plus, not required.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technologies
**Primary Location:** India-Karnataka-Bengaluru Urban
**Other Locations:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25008149
This advertiser has chosen not to accept applicants from your region.
3
Manager- Data Analytics
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
With a focus on digitization, innovation, and analytics, the Enterprise Digital Experimentation and Analytics (EDEA) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDEA is the integration of diverse skills across all of its remit. EDEA has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.
The Performance and Brand Marketing Analytics team within the broader EDEA team supports optimization of our paid channels/brand activities, create enterprise channel level reports and build scalable enterprise solutions for elevating performance marketing. The team specializes in using data around digital marketing, internal acquisitions data, external channel data and investment data to improve our ROI across the marketing funnel.
This role will report to the Director of International Media and Brand Sponsorships Analytics team and will be based in Gurgaon.
Responsibilities:
+ Support our partners across Intl Markets, Analytics and ICS CoE to help optimize media channel for scale and efficiency
+ Create centralized measurement solutions for ICS Media
+ Regularly monitor external landscape and regulatory environment to keep our media strategy externally competitive and compliant
+ Run test and learn exercises to assess feasibility of adopting approaches across the enterprise
Past Experience:
+ Understanding of media channel, and how advertising is bought and targeted
+ Experience working with main advertising platforms (e.g. Google, Facebook, etc)
+ Acquisition marketing experience
**Required Qualifications and Experience**
+ Bachelor's Degree in business, economics, statistics, mathematics, engineering or finance
+ Minimum 3 years' relevant analytics experience with a background in quantitative business analysis and statistical and modeling techniques; experience in digital analytics preferred
+ Superior problem-solving/decision making skills
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Data Mgmt and Analytics
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25015294
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
With a focus on digitization, innovation, and analytics, the Enterprise Digital Experimentation and Analytics (EDEA) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDEA is the integration of diverse skills across all of its remit. EDEA has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.
The Performance and Brand Marketing Analytics team within the broader EDEA team supports optimization of our paid channels/brand activities, create enterprise channel level reports and build scalable enterprise solutions for elevating performance marketing. The team specializes in using data around digital marketing, internal acquisitions data, external channel data and investment data to improve our ROI across the marketing funnel.
This role will report to the Director of International Media and Brand Sponsorships Analytics team and will be based in Gurgaon.
Responsibilities:
+ Support our partners across Intl Markets, Analytics and ICS CoE to help optimize media channel for scale and efficiency
+ Create centralized measurement solutions for ICS Media
+ Regularly monitor external landscape and regulatory environment to keep our media strategy externally competitive and compliant
+ Run test and learn exercises to assess feasibility of adopting approaches across the enterprise
Past Experience:
+ Understanding of media channel, and how advertising is bought and targeted
+ Experience working with main advertising platforms (e.g. Google, Facebook, etc)
+ Acquisition marketing experience
**Required Qualifications and Experience**
+ Bachelor's Degree in business, economics, statistics, mathematics, engineering or finance
+ Minimum 3 years' relevant analytics experience with a background in quantitative business analysis and statistical and modeling techniques; experience in digital analytics preferred
+ Superior problem-solving/decision making skills
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Data Mgmt and Analytics
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25015294
This advertiser has chosen not to accept applicants from your region.
4
Manager-Control Management
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
ICS Governance & Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers - the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.
The objective of the ICS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for ICS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
ICS Control Management is looking for a Manager of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager, ICS Control Management Risk ID, Assessment, Testing & Reporting will:
**Shift - 11: am - 8 pm**
+ Responsible for facilitating BCM compliances for ICS in accordance with BCM policies / refreshed policies
+ Collaborate with ICS BC Plan Owners, Plan developers and Market Controls Management teams to ensure all BCM required are well understood and implemented
+ Drive value adds in BCM, enhancing the quality and appropriateness of BC Plans
+ Support restructuring of Business Functions and Business Continuity Plans in alignment with RAU/RCSA structure.
* Provide additional identification of risks throughout business processes and systems (along with business process owners)
* Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
* Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
* Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
* Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
* Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)
* Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
* Support risk management practices within the business
* Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring
* Review risk profiles and an updated risk register(s)
* Support sharing insights, better practices, themes, etc. across the enterprise
**Required Qualifications:**
* 7 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
* Strong project management, communication, and interpersonal skills
* Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
* Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively (BU-SPECIFIC)
**Preferre** **d Qualifications:**
* Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
* Experience in at least one of the following:
* Providing identification of operational risks throughout business processes and systems
* Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
* Enhancing risk assessments and associated methodologies
* Reviewing independent control monitoring, including identification of control improvements
* Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
* Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
* Experience in financial services industry
ORMCM
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Tags** ORMCM
**Req ID:** 25015127
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
ICS Governance & Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers - the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.
The objective of the ICS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for ICS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
ICS Control Management is looking for a Manager of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager, ICS Control Management Risk ID, Assessment, Testing & Reporting will:
**Shift - 11: am - 8 pm**
+ Responsible for facilitating BCM compliances for ICS in accordance with BCM policies / refreshed policies
+ Collaborate with ICS BC Plan Owners, Plan developers and Market Controls Management teams to ensure all BCM required are well understood and implemented
+ Drive value adds in BCM, enhancing the quality and appropriateness of BC Plans
+ Support restructuring of Business Functions and Business Continuity Plans in alignment with RAU/RCSA structure.
* Provide additional identification of risks throughout business processes and systems (along with business process owners)
* Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
* Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
* Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
* Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
* Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)
* Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
* Support risk management practices within the business
* Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring
* Review risk profiles and an updated risk register(s)
* Support sharing insights, better practices, themes, etc. across the enterprise
**Required Qualifications:**
* 7 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
* Strong project management, communication, and interpersonal skills
* Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
* Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively (BU-SPECIFIC)
**Preferre** **d Qualifications:**
* Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
* Experience in at least one of the following:
* Providing identification of operational risks throughout business processes and systems
* Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
* Enhancing risk assessments and associated methodologies
* Reviewing independent control monitoring, including identification of control improvements
* Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
* Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
* Experience in financial services industry
ORMCM
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Tags** ORMCM
**Req ID:** 25015127
This advertiser has chosen not to accept applicants from your region.
5
Analyst-Data Analytics
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
We are responsible for supporting our international Issuing and our international Acquiring businesses across 27 markets in ensuring a robust first line of defense, and in playing an active role in supporting the Business meet its growth objectives whilst demonstrating an effective control framework.
Our organization helps our international businesses manage risk, respond to new regulation, and develop new products whilst creating and nurturing effective partnerships across multiple key stakeholders across the organization. The organization also leads an enterprise-wide International Financial Crimes Transformation program and is building an international first line privacy function designed to strengthen our enterprise-wide controls around privacy and information protection.
This role is a part of Financial Crime Risk Data Analytics team which is responsible for transformation of strategies to fight financial crime. We leverage data analytics to drive future state Anti-Money Laundering (AML) solutions.
**Responsibilities include:**
* Perform analytics to support multiple workstreams within FCR (Financial Crime Risk) in a dynamic regulatory environment (using SQL/Python)
* Work with large volumes of structured and unstructured data to drive meaningful insights
* Identifying data and process gaps, partnering with teams to enable remediation followed by issue management across Amex systems to mitigate risks
* Monitor KYC/KYB health of Cardmembers and Legal Entity portfolios by creating dashboards (Tableau/Power BI)
* Define and build robust data driven strategies to optimize AML risk and enhance customer experience
* Partner with multiple teams (Compliance, Tech, PMO) to define AML risk strategies and understand the regulatory framework for the respective markets
**Qualifications:**
* Degree in a quantitative area (e.g. Finance, Statistics, Economics, Mathematics and Engineering) is preferred.
* Past Experience: Minimum of 3 year of relevant work experience
**Technical and Function Skills/Capabilities:**
+ Proactive thinking and strong analytical skills
+ Strong ability to solve unstructured problems through data
+ Strong process mindset and ability to collaborate
+ Excellent critical thinking and attention to detail
+ Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities
+ Proactive learner with the ability to quickly learn new concepts and techniques with minimal supervision
+ Solid experience with analytical (SQL, Hive, Python, R, LUMI) tools is expected
+ Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences
+ Knowledge of credit risk strategy and/or payments industry is a plus
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25014735
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
We are responsible for supporting our international Issuing and our international Acquiring businesses across 27 markets in ensuring a robust first line of defense, and in playing an active role in supporting the Business meet its growth objectives whilst demonstrating an effective control framework.
Our organization helps our international businesses manage risk, respond to new regulation, and develop new products whilst creating and nurturing effective partnerships across multiple key stakeholders across the organization. The organization also leads an enterprise-wide International Financial Crimes Transformation program and is building an international first line privacy function designed to strengthen our enterprise-wide controls around privacy and information protection.
This role is a part of Financial Crime Risk Data Analytics team which is responsible for transformation of strategies to fight financial crime. We leverage data analytics to drive future state Anti-Money Laundering (AML) solutions.
**Responsibilities include:**
* Perform analytics to support multiple workstreams within FCR (Financial Crime Risk) in a dynamic regulatory environment (using SQL/Python)
* Work with large volumes of structured and unstructured data to drive meaningful insights
* Identifying data and process gaps, partnering with teams to enable remediation followed by issue management across Amex systems to mitigate risks
* Monitor KYC/KYB health of Cardmembers and Legal Entity portfolios by creating dashboards (Tableau/Power BI)
* Define and build robust data driven strategies to optimize AML risk and enhance customer experience
* Partner with multiple teams (Compliance, Tech, PMO) to define AML risk strategies and understand the regulatory framework for the respective markets
**Qualifications:**
* Degree in a quantitative area (e.g. Finance, Statistics, Economics, Mathematics and Engineering) is preferred.
* Past Experience: Minimum of 3 year of relevant work experience
**Technical and Function Skills/Capabilities:**
+ Proactive thinking and strong analytical skills
+ Strong ability to solve unstructured problems through data
+ Strong process mindset and ability to collaborate
+ Excellent critical thinking and attention to detail
+ Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities
+ Proactive learner with the ability to quickly learn new concepts and techniques with minimal supervision
+ Solid experience with analytical (SQL, Hive, Python, R, LUMI) tools is expected
+ Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences
+ Knowledge of credit risk strategy and/or payments industry is a plus
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25014735
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest All Jobs in Chandausi !
6
Analyst-Data Analytics
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
**Analyst, Business Insights, Global Strategy, Operations, & Performance, GMNS**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Merchant & Network Services (GMNS), the merchant and bank partner network of American Express, acquires and maintains relationships with merchants and banks, who welcome American Express branded cards. We are dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMNS Analytics aims to provide best in class analytics to support key GMNS priorities, support strategic initiatives, optimize investments, accelerate merchant and network activation enhancing the value Amex acceptance brings to merchants and Card Members at scale.
**How will you make an impact in this role?**
The role is responsible for strategy and analytics to deliver Business Insights for GMNS:
+ Development, review and/or execution of strategic actionable insights & analytical solutions to drive profitable marketing or servicing actions.
+ Solving complex business problems by ideation, development & ownership of next generation tech solutions and algorithms.
+ Analyze data to derive business insights and create innovative marketing solutions.
+ Innovate and enhance existing solutions using advanced analytics.
**Purpose of the Role**
+ Closely partner with Marketing, Product and Client Management organization to build innovative consultative offerings for high impact merchants across industries and deliver diverse strategic projects
+ The incumbent is expected to ensure accurate and relevant representation of data to create a compelling story for the merchants with actionable insights enabling quick and informed decisions.
+ This role requires a solid background in strategy analytics, technology, and exceptional problem-solving skills.
+ Prior experience on Business Insights and strategy is a plus
**Job Responsibilities:**
+ Work in a dynamic, fast changing environment, with attention to detail, great communication skills and success driving results through multi-functional collaboration
+ Analyzing data to create insights to advise strategy and tackle business problems
+ Evaluate impact on business of different strategies/initiatives and generate insights and recommendations for further improvement
+ Innovating and evolving processes to drive business results
+ Expand usage of data-backed decisions/products/data science in strategies and identifying opportunities with potential to scale
+ Partner with multiple stakeholders across business units and geographies to drive implementation of new insights and recommendations
**Critical Factors to Success:**
+ Solid ability to get results, self-starter.
+ Good interpersonal, written, and verbal communication skills
+ Ability to influence external partners, colleagues and senior leaders with clear thinking, robust analysis, and strong business intuition.
**Business Outcome**
+ Create solutions focusing on strategic priorities and driving business
+ Effective use of personalization capabilities to optimize business objectives through bespoke business insights
+ Evaluate new advanced analytics techniques to build on existing solutions
**Leadership Outcomes:**
+ Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
+ Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
+ Demonstrate learning agility, make decisions quickly and with the highest level of integrity
**Minimum Qualifications:**
+ 0-2 years of relevant experience in analytical domain
+ Ability to derive insights from data, manage multiple projects and drive results in a fast-paced environment
+ Strong collaborator with an ability to build relationships and challenge the status quo
+ Excellent business writing and presentation skills with the ability to communicate effectively with all levels of managements and influence strategy
+ Intellectual curiosity and ability to learn quickly
+ Demonstrate attention to detail and ability to drive results
+ Technical Skills: Familiarity with SAS/ SQL, R, Python, Hive, PySpark and Tableau.
+ Bachelors in Statistics/Mathematics/Economics/ Engineering with relevant experience
+ Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management
+ Experience in the merchant business is preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Data Mgmt and Analytics
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:** 25013742
**Analyst, Business Insights, Global Strategy, Operations, & Performance, GMNS**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Merchant & Network Services (GMNS), the merchant and bank partner network of American Express, acquires and maintains relationships with merchants and banks, who welcome American Express branded cards. We are dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMNS Analytics aims to provide best in class analytics to support key GMNS priorities, support strategic initiatives, optimize investments, accelerate merchant and network activation enhancing the value Amex acceptance brings to merchants and Card Members at scale.
**How will you make an impact in this role?**
The role is responsible for strategy and analytics to deliver Business Insights for GMNS:
+ Development, review and/or execution of strategic actionable insights & analytical solutions to drive profitable marketing or servicing actions.
+ Solving complex business problems by ideation, development & ownership of next generation tech solutions and algorithms.
+ Analyze data to derive business insights and create innovative marketing solutions.
+ Innovate and enhance existing solutions using advanced analytics.
**Purpose of the Role**
+ Closely partner with Marketing, Product and Client Management organization to build innovative consultative offerings for high impact merchants across industries and deliver diverse strategic projects
+ The incumbent is expected to ensure accurate and relevant representation of data to create a compelling story for the merchants with actionable insights enabling quick and informed decisions.
+ This role requires a solid background in strategy analytics, technology, and exceptional problem-solving skills.
+ Prior experience on Business Insights and strategy is a plus
**Job Responsibilities:**
+ Work in a dynamic, fast changing environment, with attention to detail, great communication skills and success driving results through multi-functional collaboration
+ Analyzing data to create insights to advise strategy and tackle business problems
+ Evaluate impact on business of different strategies/initiatives and generate insights and recommendations for further improvement
+ Innovating and evolving processes to drive business results
+ Expand usage of data-backed decisions/products/data science in strategies and identifying opportunities with potential to scale
+ Partner with multiple stakeholders across business units and geographies to drive implementation of new insights and recommendations
**Critical Factors to Success:**
+ Solid ability to get results, self-starter.
+ Good interpersonal, written, and verbal communication skills
+ Ability to influence external partners, colleagues and senior leaders with clear thinking, robust analysis, and strong business intuition.
**Business Outcome**
+ Create solutions focusing on strategic priorities and driving business
+ Effective use of personalization capabilities to optimize business objectives through bespoke business insights
+ Evaluate new advanced analytics techniques to build on existing solutions
**Leadership Outcomes:**
+ Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
+ Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
+ Demonstrate learning agility, make decisions quickly and with the highest level of integrity
**Minimum Qualifications:**
+ 0-2 years of relevant experience in analytical domain
+ Ability to derive insights from data, manage multiple projects and drive results in a fast-paced environment
+ Strong collaborator with an ability to build relationships and challenge the status quo
+ Excellent business writing and presentation skills with the ability to communicate effectively with all levels of managements and influence strategy
+ Intellectual curiosity and ability to learn quickly
+ Demonstrate attention to detail and ability to drive results
+ Technical Skills: Familiarity with SAS/ SQL, R, Python, Hive, PySpark and Tableau.
+ Bachelors in Statistics/Mathematics/Economics/ Engineering with relevant experience
+ Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management
+ Experience in the merchant business is preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Data Mgmt and Analytics
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:** 25013742
This advertiser has chosen not to accept applicants from your region.
7
TM Credit & Collect-T2-II
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
**Description - External**
**You Lead the Way. We've Got Your Back**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience on Calls to Consumer Card Members
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
+ To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills
+ Excellent Verbal Communication
**Minimum Qualifications:**
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
+ Strong InterpersonalCommunication and Comprehension Skills
**Preferred Qualifications:**
+ Previous Sales experience while providing top notch customer service background
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 24016642
**Description - External**
**You Lead the Way. We've Got Your Back**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience on Calls to Consumer Card Members
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
+ To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills
+ Excellent Verbal Communication
**Minimum Qualifications:**
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
+ Strong InterpersonalCommunication and Comprehension Skills
**Preferred Qualifications:**
+ Previous Sales experience while providing top notch customer service background
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 24016642
This advertiser has chosen not to accept applicants from your region.
8
Manager - Risk Management
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Function Description:**
Global Servicing(GS) brings together the company's external and internal servicing functions to provide best in class servicing to our customers and colleagues.
Emerging as the Enterprise **Sales Operations & Business Enablement** utility, **SABE** (Sales & Business Enablement) drives standardization & agility for the organization. Sales Operations include Pre-sales, acquisition & Account Management while **Business Enablement** includes **Platform & Capabilities** .
Enterprise Data Platforms (EDP) team in Enterprise Digital & Data Solutions (EDDS) is responsible for leading Amex data & capabilities on the centralized enterprise platforms. Key data platforms- Lumi and Cornerstone uses big data-based environment to house all Amex data and a key analytical environment for carrying out data analytics and support business decisioning.
EDP also has product ownership of multiple BI products, DQ capabilities & Data Streaming and Decisioning Platforms including Sisense, nVision, HyperDrive, Qalibrate etc. These products enable users across the Enterprise to drive their analytical, reporting, BI & DQ needs.
EDP Business Support team in SABE will be responsible for providing centralize servicing for these platforms/ products and ensure timely resolution to queries raised by platform users, driving & governing core platform functions while working closely with the EDP Product owners.
**Core Responsibilities:**
+ Lead, coach and mentor a team of business analysts to implement servicing standards and data quality framework for the widely used EDP product
+ Work with customers to identify, specify and document complex business requirements and provide appropriate solutions, specifically around prioritized product enhancement initiatives
+ Manage customer expectations including scope, schedule, changes, capacity, and problem resolution
+ Drive high engagement with customers to ensure on-time, high quality project deliverables
+ Lead effort to automate and standardize new product development to increase efficiency and accuracy
+ Provide functional and technical guidance to the Team
+ Conduct deep analysis to uncover trends, recommend business solutions and implement strategic initiatives
+ Drive partner and team engagement through governance call,1 on 1 s and other connects
+ Team development evaluation assessing proficiency on tools, technologies, and data
+ Get involved in initiatives of SABE to advance service offerings & support Exec teams in strategy building exercise
**Servicing responsibilities:**
+ Manage and enhance servicing experience for end customers through high quality resolutions & strong process adherence i.e. governance, reporting, escalation.
+ Take appropriate action to close feedback loop by recommending solutions to unstructured challenges via correct channels
+ Identify and document standard process guidelines to build knowledge within team and reduce the overall product issues
* Be the Subject matter expert of the platform/product
**Products Operations -**
+ End to end ownership - Collaborating across platforms to deliver on business value for eg: Data Validations, Data Onboarding, Data Mapping, Metadata organization
+ Drive initiatives to monitor, analyze & improve the quality of Data
+ Formulate and communicate strategies in a clear and compelling way in the form of innovative reporting solution
+ Manage customer expectations including scope, schedule, changes, and problem resolution
+ Build Plug & Play Products & Capabilities Process
**How will you make an impact in this role?**
**Critical Factors to Success (Outcome Driven):**
**Business Outcomes:**
+ Identify and solve complex customer issues spanning data needs, access problems, query optimization, tool troubleshooting and much more
+ Drive insights from issues & partner with tech & business teams to provide product consultation to evolve the platform & overall user experience
**Leadership Outcomes:**
+ Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
+ Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
+ Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
+ Deliver the world's best customer experiences every day
**Past Experience**
8 years' experience leading teams in production support or data environment
**Preferred:** Payments Industry Experience, Big Data Platform, Servicing Approach.
**Academic Background**
Bachelor's degree in STEM fields w/ work experience in information management, strategy, or the payments business.
**Functional**
+ Customer service, prioritization, multitasking, communication & leadership skills
+ Case management system such as ServiceNow, JIRA etc.
**Technical**
**Must have** -PL/SQL, HIVE
**Preferred -** GCP, Big Query, Python, Advanced Excel
**Platforms:**
+ Big Data, Knowledge of Data Management systems
+ MS Office suites (Excel, PowerPoint, Word)
+ ServiceNow/Rally/ JIRA
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25008237
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Function Description:**
Global Servicing(GS) brings together the company's external and internal servicing functions to provide best in class servicing to our customers and colleagues.
Emerging as the Enterprise **Sales Operations & Business Enablement** utility, **SABE** (Sales & Business Enablement) drives standardization & agility for the organization. Sales Operations include Pre-sales, acquisition & Account Management while **Business Enablement** includes **Platform & Capabilities** .
Enterprise Data Platforms (EDP) team in Enterprise Digital & Data Solutions (EDDS) is responsible for leading Amex data & capabilities on the centralized enterprise platforms. Key data platforms- Lumi and Cornerstone uses big data-based environment to house all Amex data and a key analytical environment for carrying out data analytics and support business decisioning.
EDP also has product ownership of multiple BI products, DQ capabilities & Data Streaming and Decisioning Platforms including Sisense, nVision, HyperDrive, Qalibrate etc. These products enable users across the Enterprise to drive their analytical, reporting, BI & DQ needs.
EDP Business Support team in SABE will be responsible for providing centralize servicing for these platforms/ products and ensure timely resolution to queries raised by platform users, driving & governing core platform functions while working closely with the EDP Product owners.
**Core Responsibilities:**
+ Lead, coach and mentor a team of business analysts to implement servicing standards and data quality framework for the widely used EDP product
+ Work with customers to identify, specify and document complex business requirements and provide appropriate solutions, specifically around prioritized product enhancement initiatives
+ Manage customer expectations including scope, schedule, changes, capacity, and problem resolution
+ Drive high engagement with customers to ensure on-time, high quality project deliverables
+ Lead effort to automate and standardize new product development to increase efficiency and accuracy
+ Provide functional and technical guidance to the Team
+ Conduct deep analysis to uncover trends, recommend business solutions and implement strategic initiatives
+ Drive partner and team engagement through governance call,1 on 1 s and other connects
+ Team development evaluation assessing proficiency on tools, technologies, and data
+ Get involved in initiatives of SABE to advance service offerings & support Exec teams in strategy building exercise
**Servicing responsibilities:**
+ Manage and enhance servicing experience for end customers through high quality resolutions & strong process adherence i.e. governance, reporting, escalation.
+ Take appropriate action to close feedback loop by recommending solutions to unstructured challenges via correct channels
+ Identify and document standard process guidelines to build knowledge within team and reduce the overall product issues
* Be the Subject matter expert of the platform/product
**Products Operations -**
+ End to end ownership - Collaborating across platforms to deliver on business value for eg: Data Validations, Data Onboarding, Data Mapping, Metadata organization
+ Drive initiatives to monitor, analyze & improve the quality of Data
+ Formulate and communicate strategies in a clear and compelling way in the form of innovative reporting solution
+ Manage customer expectations including scope, schedule, changes, and problem resolution
+ Build Plug & Play Products & Capabilities Process
**How will you make an impact in this role?**
**Critical Factors to Success (Outcome Driven):**
**Business Outcomes:**
+ Identify and solve complex customer issues spanning data needs, access problems, query optimization, tool troubleshooting and much more
+ Drive insights from issues & partner with tech & business teams to provide product consultation to evolve the platform & overall user experience
**Leadership Outcomes:**
+ Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
+ Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
+ Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
+ Deliver the world's best customer experiences every day
**Past Experience**
8 years' experience leading teams in production support or data environment
**Preferred:** Payments Industry Experience, Big Data Platform, Servicing Approach.
**Academic Background**
Bachelor's degree in STEM fields w/ work experience in information management, strategy, or the payments business.
**Functional**
+ Customer service, prioritization, multitasking, communication & leadership skills
+ Case management system such as ServiceNow, JIRA etc.
**Technical**
**Must have** -PL/SQL, HIVE
**Preferred -** GCP, Big Query, Python, Advanced Excel
**Platforms:**
+ Big Data, Knowledge of Data Management systems
+ MS Office suites (Excel, PowerPoint, Word)
+ ServiceNow/Rally/ JIRA
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25008237
This advertiser has chosen not to accept applicants from your region.
9