293 Jobs in Haryana

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What Are Your Responsibilities**
+ Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.
+ Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.
+ Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.
+ Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.
+ Own & deliver the end-to-end configuration of solution based on the customer requirements
+ You will handle the post go-live change management of configuration throughout the customer life cycle
+ Be the hands-on product expert and ensure customer's business goals are met
+ Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.
+ Analyse and elevate customer's consumption of contract, adoption of the product and generation of upsell or cross-sell.
+ Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
+ Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.
+ Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.
+ Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.
+ Actively make sure you are knowledgeable on native channel's products package.
+ Work with clients to improve the social service itself and its alignment with the client's core business.
+ Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr's know-hows.
+ Identify opportunities for customer references and case studies.
+ Maintain platform relevancy according to changes in business needs.
**Who You Are & What Makes You Qualified**
**Must Have Qualifications:**
+ 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry.
+ Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management.
+ Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications.
+ Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies.
+ Understanding of cloud architecture, VoIP, SIP, and telephony.
+ Hands-on experience with system configuration, troubleshooting, and performance optimization.
+ Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams.
+ Proven ability to understand business challenges and provide actionable recommendations.
+ Ability to manage multiple client engagements and deliver high-quality service.
+ Ability to translate customer business problems & requirements into on platform solutions
**Good to Have Skills:**
+ Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
+ Direct experience in working with a social media management software is preferred.
+ Strong product acumen & evangelization experience with the aptitude to learn new products.
+ Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.
+ Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.
+ Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory)
**Who you are**
You are a technology consultant who has the:
+ Ability to think independently and learn as a member of a team.
+ Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.
+ Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.
+ Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.
+ Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
+ Ability to interpret industry trends across different verticals & lines of businesses.
+ Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.
**You Know You're Successful If**
+ The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.
+ Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package.
+ You constantly come up with new strategies that are adopted by your clients and peers.
+ Your stakeholders participate in Sprinklr events, references and case studies.
+ Your platform and industry knowledge makes you a trusted advisor both internally and externally.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
Sprinklr is seeking a Professional Services Engagement Manager to join the team in India. They will work with internal sales, services and partner teams to strategise around new business opportunities for new and existing customers, and develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and moderation.
As an expert in Sprinklr's value proposition and our services solutions, you will be responsible for the entire services sales support during pre-sale engagements, preparing service delivery proposals. scopes of work and project plans to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr's technology.
The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer's business requirements to solve their current pain points, alongside Sprinklr's account teams.
**Main Responsibilities**
+ Support the Services Sales Leader to scope and propose new services business, to grow existing accounts and secure new customers, for our Enterprise and Large Enterprise customers
+ Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer's business requirements to solve their current pain points
+ Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies
+ Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr's ASEAN region
+ Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
+ Write Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
+ Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
+ Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
+ Develop relationships with key customers for growth and upside
+ Update and manage pipeline and prepare revenue forecasts for Services
+ Assist in project management and escalation-resolution for key accounts
**Desired Skills and Experience**
+ Previous experience in business development or professional services
+ Bachelor's degree required
+ Ability to work individually and as member of a team
+ Decisive, quick thinking, reliable, and likes to take ownership
+ Attention to detail but flexible with a can-do attitude
+ Passion for solving client challenges and commitment to client delight
+ Experience in social media platform / management software is preferred
+ Extremely strong written, verbal communication and presentation skills
+ Competency working in a highly-matrixed environment
+ Flexible and adaptable self-starter with strong relationship-building skills
+ Takes initiative and approaches all tasks and projects proactively
+ Ability to prioritise and complete multiple tasks with little to no supervision
+ Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What You'll Do**
Sprinklr is looking for a Project Manager with expertise in CCaaS (Contact Center as a Service) operations to manage enterprise-level projects for Sprinklr's largest customers.
In this role, you will be both responsible for the end-to-end delivery of multi-market,
global implementations across multiple customer verticals.
**Responsibilities:**
+ Own and manage end-to-end project management of CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans.
+ The Project Manager ensures that customer business requirements and KPIs are being implemented according to defined scope, requirements and best practices and value is being delivered at every touch point.
+ Partner with Sprinklr's cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage.
+ Drive meaningful relationships with key customer and internal stakeholders, as well as executives, ensuring all parties are providing requisite participation and accountability.
+ Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams.
+ Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
+ Ensure that all project/program risks, issues and change requests are managed and communicated effectively.
+ Lead a team striving for quality and excellence in all aspects of project delivery.
+ Provide weekly project status and burn reports to the relevant project stakeholders.
+ Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers.
**Experience:**
+ Fluent in English (Mandatory)
+ 8-10 years Experience in CCaaS delivery/deployment, Contact Centers, or similar industry
+ Experience in global (multi-geo/multi-cultural) rollouts
+ Strong Project Management experience coupled with certifications such as PMP, Prince2 Agile, ACP strongly preferred
+ Strong stakeholder management experience including at the executive level
+ Experience managing various deployment types (centralized, decentralized, hub and-spoke)
+ Ability to identify and resolve issues, manage risk models, perform resource allocations and run large-scale cross-functional team meetings
+ Ability to lead and motivate large teams without direct supervision, leveraging mediation and stakeholder management skills
+ Strong knowledge of software development life cycles
+ Strong verbal and written communication skills
**Preferred Experience :**
+ Contact center operations
+ Contact center network, ACD/IVR, dialer, workforce management, software or
+ other solution operations or technical experience
+ Technical configuration experience with CCaaS or similar SaaS solutions
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
+ Conduct security assessments, including threat modeling, design reviews, and vulnerability scans for applications built on Java, React, Kubernetes, MongoDB, Elasticsearch, and Kafka.
+ Perform penetration testing and vulnerability assessments on APIs, web applications, and mobile apps, addressing OWASP Top 10 and other common risks
+ Ensure compliance with security standards such as OWASP, NIST, ISO 27001, SOC 2, PCI-DSS, and GDPR by implementing and validating controls.
+ Assist in developing secure coding guidelines and provide security training to developers.
+ Stay informed on emerging threats, including those related to AI/ML features in Sprinklr AI+, and recommend proactive mitigation strategies.
**Required Skills (Must have)**
+ Performing Pen Testing on web and mobile applications.
+ Proficiency in threat modeling, vulnerability management, and secure design principles.
+ Strong understanding of web, API, and mobile app security, including OWASP Top 10 vulnerabilities.
+ Experience with Sprinklr's tech stack: Java, JavaScript/React, Kubernetes, and cloud platforms (AWS, Azure, GCP).
+ Familiarity with DevSecOps practices and tools like Burp Suite, OWASP ZAP, or similar for security testing.
+ Ability to communicate security risks effectively to technical and non-technical stakeholders.
+ Strong problem-solving skills and a proactive approach to identifying risks.
**Required Skills (Good to have)**
+ Certifications such as CISSP, CEH, OSCP, or cloud-specific security certifications (e.g., AWS Certified Security - Specialty).
+ Experience with microservices, Kafka, or distributed SaaS applications.
+ Knowledge of AI/ML security practices, aligning with Sprinklr's AI-driven features.
+ Familiarity with compliance frameworks like SOC 2 or GDPR.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance**
**Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.**
**Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.**
**Define and** **maintain** **regional implementation strategies in collaboration with other regional leaders**
**Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.**
**Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.**
**Identify** **potential risks in the implementation process and develop mitigation strategies.**
**Track and report on key performance indicators (KPIs) related to** **implementation** **projects and team performance.**
**Qualification:**
**8+ years of experience in enterprise software deployment management and/or implementation.**
**5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.**
**Proven** **track record** **in leading complex implementation projects, preferably in** **CCaaS** **,** **UCaaS** **, or** **CPaaS** **environments.**
**Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).**
**Proficiency** **in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).**
**Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.**
**Development** **experience with Groovy, JavaScript, and/or scripting for integrations is a plus.**
**Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes.**
**Excellent written and verbal communication skills; highly competent and confident presenter.**
**Strong leadership, mentoring, and client-facing communication skills.**
**Ability to manage multiple complex projects in a fast-paced, dynamic environment.**
**Business** **proficiency** **in** **English is mandatory.**
**Bachelor's degree in Computer Science** **, Engineering, Business, or a related field; advanced degree preferred.**
**A bachelor's or master's degree in engineering/design or a related field.**
**Relevant certifications in project management or software implementation are** **advantageous** **.**
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we'll support you with an open environment and learning culture to grow your career.
**Join Team Amex and let's lead the way together.**
The position of ServiceNow IRM Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.
The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.
They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers:
+ Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
+ Develops technology/implementation design documentation.
+ Provides estimates for design, build, test, and implementation tasks.
+ Undertakes regular build/testing of code and contributes to peer code reviews.
+ Assists with updates to implementation specification/implementation documentation.
+ Works with agile champions and release train engineers to prepare configurations for production.
+ Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.
+ Provides inputs to product owners with recommendations to drive towards clean design and shared success.
+ Participate in a scrum ceremony and use agile principles and tools including Rally.
**Minimum Qualifications:**
+ 3 years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components
+ Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
+ Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
+ Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
+ An understanding of GRC/IRM industry trends
+ Overall 3 years of software development experience.
+ BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas
**Preferred Qualifications:**
+ Working knowledge of GCP
+ Typically has prior technology experience of systems analysis/programming.
+ Experience writing/initiating JS utilities
+ Hold ServiceNow Certified System Administrator credentials
+ Conceptual architecture knowledge.
+ 3 years Agile experience as well as hands on Scaled Agile Framework experience
+ Machine Learning or Generative AI knowledge is a plus, not mandatory
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technology
**Primary Location:** India-Haryana-Gurugram
**Other Locations:** India-Karnataka-Bengaluru Urban, India-Haryana-Gurgaon, India-Tamil Nadu-CHENNAI
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
+ Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
+ Utilize your "service oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
+ Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
**Minimum Qualifications:**
+ Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
+ Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
+ Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
+ Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
+ Driven to please by providing the ultimate experience for our Card Members on every interaction.
+ Timeliness and reliability
**Preferred Qualifications:**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
+ Customer service and consultative sales environment experience preferred.
+ Passion for consultative sales, recommending products or solutions tailored to each customer.
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements:**
+ Flexibility to work anytime in US hours, including weekends
+ Hybrid Environment- on site expectation 3 days/week
+ Workplace Flexibility: Full time. Shift flexibility requirements.
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Global New Accounts is responsible for processing new and existing account applications by assessing the applicant's suitability to hold an American Express Card. This is a blended inbound and outbound process which includes a mix of front and back-office tasks. We not only approve applications but also provide one-touch solutions to our customers since we are the first face of the organization.
Job Responsibilities:
+ Consistently deliver extraordinary service to UK Customers in a fast-paced, structured, customer care environment.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
+ Process card applications in a timely and accurate fashion.
+ Analyze customer information and make sound decisions while maintaining high customer satisfaction.
+ Indulge in recognizing our customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
+ Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
+ Meet and exceed performance goals that include customer satisfaction, sales, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.
Minimum Qualifications:
+ Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
+ Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
+ Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
+ Passion to serve, recommending products or solutions tailored to each Customer
+ A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
+ Proven analytical skills to analyze account data and make sound business decisions
+ A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
+ Flexibility to handle a variation of Customer questions and/or issues
+ High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines
Preferred Qualifications:
+ Minimum one year of customer service experience, ideally in a contact center environment
+ Graduate in any field
+ Experience in UK AML regulations
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**