227 Jobs in Haryana
Senior Technical Support Engineer
Haryana, Uttar Pradesh
Sprinklr
Posted today
Job Viewed
Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
**Job Description**
**What will you do:**
+ **Respond to customer inquiries/ reported bugs received via tickets** to ensure their continued access & usage of the Sprinklr platform. **Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.**
+ **Identify platform gaps/issues, while investigating** and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
+ **Ensure quality resolution to avoid escalations from customers** and reopening of issue tickets.
+ **Assume responsibility for developing detailed knowledge about specific products** & to stay up to date with the latest releases, new features etc.
+ **Collaborate with cross-functional teams,** including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. **Escalate critical issues to cross functional teams** to ensure quick resolution and coordinate with the product development team on bug fixes.
+ **Capturing development areas for product improvement** and drive interlocks with product managers and engineering
+ Ensure that the **customers/ ticket requestors are educated, and understand the solution** provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
+ **Create and maintain detailed documentation** , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
+ **Conduct testing and quality assurance activities** to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
+ **Analyse support processes,** identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
+ **Assist Customers to seamless use our platform** , while meeting all requirements and fulfilling expectations regarding the ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
+ **Ensure that the SLAs, ticket resolution times are met on time,** while multitasking on different tickets and coordinating with Account team/Customer/Engineering team
**What makes you qualified?**
+ **0-5 years (For CCaas - 1-5 years)** of experience in enterprise software debugging, engineering & support operations processes **( For CCaas- Min 1+ years of experience in CCaaS solution/Contact Center Software Experience** like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on **)**
+ Excellent written and verbal communication skills
+ Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
+ Ability to work independently and as a member of a team
+ Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
+ Passion for solving customer concerns and commitment to client delight
+ A drive to dig into the details of a system or process to solve customer problems.
+ Zeal to learn and constantly upgrade skills in a fast-changing work environment.
+ Ability to think on your feet and remain calm under pressure.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
+ **Experience in Web technologies, CRM or SaaS platforms** and/or digital marketing experience in social platforms.
+ **Experience coding or scripting in one or more of JavaScript, Python, Java, Node.**
+ **Understanding of data storage technologies/databases. Ex- MongoDB, MySQL, etc.**
+ **Understand & excel in deciphering technical aspects like - Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, Runner Logs**
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
**Warning about Recruiting Scams** :
Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
**Job Description**
**What will you do:**
+ **Respond to customer inquiries/ reported bugs received via tickets** to ensure their continued access & usage of the Sprinklr platform. **Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.**
+ **Identify platform gaps/issues, while investigating** and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
+ **Ensure quality resolution to avoid escalations from customers** and reopening of issue tickets.
+ **Assume responsibility for developing detailed knowledge about specific products** & to stay up to date with the latest releases, new features etc.
+ **Collaborate with cross-functional teams,** including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. **Escalate critical issues to cross functional teams** to ensure quick resolution and coordinate with the product development team on bug fixes.
+ **Capturing development areas for product improvement** and drive interlocks with product managers and engineering
+ Ensure that the **customers/ ticket requestors are educated, and understand the solution** provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
+ **Create and maintain detailed documentation** , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
+ **Conduct testing and quality assurance activities** to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
+ **Analyse support processes,** identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
+ **Assist Customers to seamless use our platform** , while meeting all requirements and fulfilling expectations regarding the ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
+ **Ensure that the SLAs, ticket resolution times are met on time,** while multitasking on different tickets and coordinating with Account team/Customer/Engineering team
**What makes you qualified?**
+ **0-5 years (For CCaas - 1-5 years)** of experience in enterprise software debugging, engineering & support operations processes **( For CCaas- Min 1+ years of experience in CCaaS solution/Contact Center Software Experience** like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on **)**
+ Excellent written and verbal communication skills
+ Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
+ Ability to work independently and as a member of a team
+ Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
+ Passion for solving customer concerns and commitment to client delight
+ A drive to dig into the details of a system or process to solve customer problems.
+ Zeal to learn and constantly upgrade skills in a fast-changing work environment.
+ Ability to think on your feet and remain calm under pressure.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
+ **Experience in Web technologies, CRM or SaaS platforms** and/or digital marketing experience in social platforms.
+ **Experience coding or scripting in one or more of JavaScript, Python, Java, Node.**
+ **Understanding of data storage technologies/databases. Ex- MongoDB, MySQL, etc.**
+ **Understand & excel in deciphering technical aspects like - Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, Runner Logs**
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
**Warning about Recruiting Scams** :
Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
This advertiser has chosen not to accept applicants from your region.
0
Senior Director of Machine Learning Research
Haryana, Uttar Pradesh
Sprinklr
Posted today
Job Viewed
Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
**Job Description**
**Responsibilities**
+ **Set Research Direction:** Define and execute a forward-looking ML research agenda aligned with company strategy and business objectives and technological innovation.
+ **Drive Key Research in relevant areas of Sprinklr:** Self-learning AI Agents, Auto Evaluation of AI Agents, Taxonomy discovery and quality, End-to-end voice models, Multi-linguality, Multi-modality, Domain-Specific finetuning and alignment, etc.
+ **Advance the State of the Art:** Guide research initiatives in areas such as deep learning, generative models, NLP, and reinforcement learning. Encourage and support filing patents and publications in top-tier venues (NeurIPS, ICML, ACL, CVPR, IEEE etc.).
+ **Bridge Research and Product:** Collaborate with engineering and product teams to transition research into real-world applications. Champion best practices in experimentation, reproducibility, and scalability.
+ **Lead and Grow the Team:** Mentor and manage a high-performing team of ML researchers and engineers. Foster a culture of curiosity, rigor, and excellence.
+ **Act as a Thought Leader:** Stay ahead of emerging trends and shape the company's position in the global AI landscape.
+ **Evangelism** : Serve as a subject matter expert internally and externally. Represent the company in academic and industry events, talks, and panels.
**Qualifications**
+ Deep expertise in modern ML techniques, especially large-scale learning, generative models, or foundational models. Experienced with synthetic dataset generation for production and quantization.
+ PhD in Computer Science, Machine Learning, or a related field.
+ 12+ years of experience in ML/AI, including 4+ years in a leadership role.
+ Proven track record of impactful research contributions, including publications, patents, or open-source work.
+ Strong knowledge of cloud platform technologies and MLops tools such as CUDA, K8s, Docker, PyTorch, TensorRT, etc.
+ Strong leadership and communication skills, with experience managing senior researchers and cross-functional collaboration.
+ Ability to align research investments with business strategy and measurable outcomes.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
**Warning about Recruiting Scams** :
Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
**Job Description**
**Responsibilities**
+ **Set Research Direction:** Define and execute a forward-looking ML research agenda aligned with company strategy and business objectives and technological innovation.
+ **Drive Key Research in relevant areas of Sprinklr:** Self-learning AI Agents, Auto Evaluation of AI Agents, Taxonomy discovery and quality, End-to-end voice models, Multi-linguality, Multi-modality, Domain-Specific finetuning and alignment, etc.
+ **Advance the State of the Art:** Guide research initiatives in areas such as deep learning, generative models, NLP, and reinforcement learning. Encourage and support filing patents and publications in top-tier venues (NeurIPS, ICML, ACL, CVPR, IEEE etc.).
+ **Bridge Research and Product:** Collaborate with engineering and product teams to transition research into real-world applications. Champion best practices in experimentation, reproducibility, and scalability.
+ **Lead and Grow the Team:** Mentor and manage a high-performing team of ML researchers and engineers. Foster a culture of curiosity, rigor, and excellence.
+ **Act as a Thought Leader:** Stay ahead of emerging trends and shape the company's position in the global AI landscape.
+ **Evangelism** : Serve as a subject matter expert internally and externally. Represent the company in academic and industry events, talks, and panels.
**Qualifications**
+ Deep expertise in modern ML techniques, especially large-scale learning, generative models, or foundational models. Experienced with synthetic dataset generation for production and quantization.
+ PhD in Computer Science, Machine Learning, or a related field.
+ 12+ years of experience in ML/AI, including 4+ years in a leadership role.
+ Proven track record of impactful research contributions, including publications, patents, or open-source work.
+ Strong knowledge of cloud platform technologies and MLops tools such as CUDA, K8s, Docker, PyTorch, TensorRT, etc.
+ Strong leadership and communication skills, with experience managing senior researchers and cross-functional collaboration.
+ Ability to align research investments with business strategy and measurable outcomes.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
**Warning about Recruiting Scams** :
Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
This advertiser has chosen not to accept applicants from your region.
1
Analyst - Data Development and Analytics Capabilities
Haryana, Uttar Pradesh
American Express
Posted today
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Analyzes and determines information needs and elements, data relationships and attributes, data flow, and data output and reporting capabilities
+ Coordinates new data development and ensures consistency and integration with the existing data warehouse structure
+ Creates Tableau dashboards that provide the ability to answer a variety of questions quickly and efficiently
+ Reviews business requests for data and data usage
+ Articulates user stories and use cases for data requests
+ Meets regularly with internal stakeholders to determine analytical needs and translates requirements into ready to use dashboards, reports, and/or other analytics resources
+ Participates in continuous improvement efforts in enhancing performance and providing increased functionality
+ Coordinates and participates in the testing of new data models and analytical tools
+ Creates, updates and maintains of documentation for data dictionaries, dashboards, and other analytical tools
+ Provides analytical support to ongoing projects and ad hoc data requests
**Minimum Qualifications**
+ Expertise and demonstrated experience in Tableau
+ Very strong SQL skills and proficiency in a scripting language (Python or R) for data analysis
+ Demonstrated expertise building interactive dashboards and reports in Tableau or similar software
+ Familiarity with statistical methods and concepts
+ Experience working with large datasets, including planning, conducting, interpreting, and explaining the outcomes of data analyses
+ Bachelor's degree in a quantitative field (e.g. statistics, engineering, math, science, economics, etc).
+ Demonstrated ability to learn new things - new techniques, tools and approaches to solve questions
+ Excellent communication and interpersonal skills
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Data Mgmt and Analytics
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Analyzes and determines information needs and elements, data relationships and attributes, data flow, and data output and reporting capabilities
+ Coordinates new data development and ensures consistency and integration with the existing data warehouse structure
+ Creates Tableau dashboards that provide the ability to answer a variety of questions quickly and efficiently
+ Reviews business requests for data and data usage
+ Articulates user stories and use cases for data requests
+ Meets regularly with internal stakeholders to determine analytical needs and translates requirements into ready to use dashboards, reports, and/or other analytics resources
+ Participates in continuous improvement efforts in enhancing performance and providing increased functionality
+ Coordinates and participates in the testing of new data models and analytical tools
+ Creates, updates and maintains of documentation for data dictionaries, dashboards, and other analytical tools
+ Provides analytical support to ongoing projects and ad hoc data requests
**Minimum Qualifications**
+ Expertise and demonstrated experience in Tableau
+ Very strong SQL skills and proficiency in a scripting language (Python or R) for data analysis
+ Demonstrated expertise building interactive dashboards and reports in Tableau or similar software
+ Familiarity with statistical methods and concepts
+ Experience working with large datasets, including planning, conducting, interpreting, and explaining the outcomes of data analyses
+ Bachelor's degree in a quantitative field (e.g. statistics, engineering, math, science, economics, etc).
+ Demonstrated ability to learn new things - new techniques, tools and approaches to solve questions
+ Excellent communication and interpersonal skills
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Data Mgmt and Analytics
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
2
Senior Analyst - Data Development and Analytics Capabilities
Haryana, Uttar Pradesh
American Express
Posted today
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Analyzes and determines information needs and elements, data relationships and attributes, data flow, and data output and reporting capabilities
+ Coordinates new data development and ensures consistency and integration with the existing data warehouse structure
+ Creates Tableau dashboards that provide the ability to answer a variety of questions quickly and efficiently
+ Reviews business requests for data and data usage
+ Articulates user stories and use cases for data requests
+ Meets regularly with internal stakeholders to determine analytical needs and translates requirements into ready to use dashboards, reports, and/or other analytics resources
+ Participates in continuous improvement efforts in enhancing performance and providing increased functionality
+ Coordinates and participates in the testing of new data models and analytical tools
+ Creates, updates and maintains of documentation for data dictionaries, dashboards, and other analytical tools
+ Provides analytical support to ongoing projects and ad hoc data requests
**Minimum Qualifications**
+ Expertise and demonstrated experience in Tableau
+ Very strong SQL skills and proficiency in a scripting language (Python or R) for data analysis
+ Demonstrated expertise building interactive dashboards and reports in Tableau or similar software
+ Familiarity with statistical methods and concepts
+ Experience working with large datasets, including planning, conducting, interpreting, and explaining the outcomes of data analyses
+ Bachelor's degree in a quantitative field (e.g. statistics, engineering, math, science, economics, etc).
+ Demonstrated ability to learn new things - new techniques, tools and approaches to solve questions
+ Excellent communication and interpersonal skills
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Product
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Analyzes and determines information needs and elements, data relationships and attributes, data flow, and data output and reporting capabilities
+ Coordinates new data development and ensures consistency and integration with the existing data warehouse structure
+ Creates Tableau dashboards that provide the ability to answer a variety of questions quickly and efficiently
+ Reviews business requests for data and data usage
+ Articulates user stories and use cases for data requests
+ Meets regularly with internal stakeholders to determine analytical needs and translates requirements into ready to use dashboards, reports, and/or other analytics resources
+ Participates in continuous improvement efforts in enhancing performance and providing increased functionality
+ Coordinates and participates in the testing of new data models and analytical tools
+ Creates, updates and maintains of documentation for data dictionaries, dashboards, and other analytical tools
+ Provides analytical support to ongoing projects and ad hoc data requests
**Minimum Qualifications**
+ Expertise and demonstrated experience in Tableau
+ Very strong SQL skills and proficiency in a scripting language (Python or R) for data analysis
+ Demonstrated expertise building interactive dashboards and reports in Tableau or similar software
+ Familiarity with statistical methods and concepts
+ Experience working with large datasets, including planning, conducting, interpreting, and explaining the outcomes of data analyses
+ Bachelor's degree in a quantitative field (e.g. statistics, engineering, math, science, economics, etc).
+ Demonstrated ability to learn new things - new techniques, tools and approaches to solve questions
+ Excellent communication and interpersonal skills
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Product
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
3
Lead Analyst
Haryana, Uttar Pradesh
American Express
Posted today
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Function Description:**
Global Services (GS) brings together the company's external and internal servicing functions.
**SABE**
Sales and Business Enablement (SABE) is an internal servicing team within GSG providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights and forward-looking actions to help drive business performance.
**Responsibilities:**
The position provides a unique opportunity for an individual to build his/her skill across reporting and analytics. Specifically, the position will be responsible for development & ongoing delivery of Performance Reporting & Insights Suite within Global Merchant & Network Services. This role places a focus on ability to think analytically and rationally, to synthesize complex data & deliver reporting, incentive calculation for sales colleagues in GMNS business .
Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance
+ Ensure strict adherence of control and compliance and related policies
+ Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
+ Understand complex operational systems and business intelligence tools, sales
+ Platforms for developing efficient, insightful products and offerings for customers
+ Look for efficiencies through automation
+ Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
+ Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
+ Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights
+ Good communication skills and ability to work with stakeholders across different geographical locations
**Critical Factors to Success (Outcome Driven):**
**Business Outcomes:**
+ Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
+ Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
+ Ability to interpret insights to derive strong requirements and prioritization based on data.
+ Strong people relationship building, management and influencing skills
+ Exceptional verbal, written, and interpersonal communication skills
+ Engage with key stakeholders to drive initiatives to enhance sales experience.
+ Automate and standardize reporting processes
**Leadership Outcomes:**
+ Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
+ Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
+ Demonstrate learning agility, make decisions quickly and with the highest level of integrity
+ Lead with a digital mindset and deliver the world's best customer experiences every day
**Minimum Qualifications**
**Past Experience**
0-3 years relevant experience with excellent knowledge of Reporting, Incentive Processing and Visualization tools
**Functional**
+ Understanding of sales business process
+ Exposure to new BI tools with strong coding knowledge
+ Analytics & reporting domain experience
**Technical**
+ **Analytics & Insights & Targeting**
+ Strong Python, SQL
+ Basic Statistical Knowledge: Hive/ML techniques
+ Advanced data manipulation & automation skills
+ Data visualization
**Preferred:**
+ Data Analytics , Automation experience
**Platforms**
+ Big Data Platforms: Cornerstone
+ Visualization Platforms: Tableau, Power BI
+ Advanced MS Office Suites (Word, Excel, Powerpoint, Access)
+ Amex Platform Knowledge: CS/ CODL/ LUMI
**Behavioral**
**Enterprise Leadership Behaviors**
+ **Set The Agenda:** Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
+ **Bring Others With You:** Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
+ **Do It The Right Way:** Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Function Description:**
Global Services (GS) brings together the company's external and internal servicing functions.
**SABE**
Sales and Business Enablement (SABE) is an internal servicing team within GSG providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights and forward-looking actions to help drive business performance.
**Responsibilities:**
The position provides a unique opportunity for an individual to build his/her skill across reporting and analytics. Specifically, the position will be responsible for development & ongoing delivery of Performance Reporting & Insights Suite within Global Merchant & Network Services. This role places a focus on ability to think analytically and rationally, to synthesize complex data & deliver reporting, incentive calculation for sales colleagues in GMNS business .
Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance
+ Ensure strict adherence of control and compliance and related policies
+ Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
+ Understand complex operational systems and business intelligence tools, sales
+ Platforms for developing efficient, insightful products and offerings for customers
+ Look for efficiencies through automation
+ Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
+ Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
+ Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights
+ Good communication skills and ability to work with stakeholders across different geographical locations
**Critical Factors to Success (Outcome Driven):**
**Business Outcomes:**
+ Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
+ Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
+ Ability to interpret insights to derive strong requirements and prioritization based on data.
+ Strong people relationship building, management and influencing skills
+ Exceptional verbal, written, and interpersonal communication skills
+ Engage with key stakeholders to drive initiatives to enhance sales experience.
+ Automate and standardize reporting processes
**Leadership Outcomes:**
+ Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
+ Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
+ Demonstrate learning agility, make decisions quickly and with the highest level of integrity
+ Lead with a digital mindset and deliver the world's best customer experiences every day
**Minimum Qualifications**
**Past Experience**
0-3 years relevant experience with excellent knowledge of Reporting, Incentive Processing and Visualization tools
**Functional**
+ Understanding of sales business process
+ Exposure to new BI tools with strong coding knowledge
+ Analytics & reporting domain experience
**Technical**
+ **Analytics & Insights & Targeting**
+ Strong Python, SQL
+ Basic Statistical Knowledge: Hive/ML techniques
+ Advanced data manipulation & automation skills
+ Data visualization
**Preferred:**
+ Data Analytics , Automation experience
**Platforms**
+ Big Data Platforms: Cornerstone
+ Visualization Platforms: Tableau, Power BI
+ Advanced MS Office Suites (Word, Excel, Powerpoint, Access)
+ Amex Platform Knowledge: CS/ CODL/ LUMI
**Behavioral**
**Enterprise Leadership Behaviors**
+ **Set The Agenda:** Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
+ **Bring Others With You:** Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
+ **Do It The Right Way:** Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
4
Analyst - Compliance
Haryana, Uttar Pradesh
American Express
Posted today
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Third-party Lifecycle Management is responsible for supporting AEMP10 through the initiation of Risk Assessments and various related activities to ensure American Express is managing third-party vendors from a risk perspective. This position will play a key role within the TLM operations team which resides within American Express Global Supply Management group. The position will report into one of the Managers in the Third-Party Management Center of Excellence. This position will be responsible for the day-to-day operations of initiating and completing risk assessments and supporting the Business Unit's through ongoing management of the vendors.
The ideal candidate for this role has a background in third party risk management and/or audit experience. They are dynamic, with the ability to manage a fluctuating workload with competing deadlines. The candidate is highly inquisitive with a healthy dose of cautiousness. S/he has a broad-based perspective and thrives on building a network of internal and external alliances. S/he has highly developed communication skills, excellent time management and an acute attention to detail. Fluent in Spanish is desired.
**Job Scope/Responsibilities include:**
+ Partner with the BU to complete risk assessments (through hosting calls, communicating over email, etc) and ongoing oversight activities.
+ Maintain and review data related to the vendor portfolios for multiple business units.
+ Partner with the GSM Category Managers to ensure proper understanding and submission for processing.
+ Review control evidence to ensure meets the standards of the program, such as document and policy reviews.
+ Maintain high quality output by adhering to standards and make decisions by strictly following guidance material.
**Minimum Qualifications**
+ 3 years of experience in the financial services industry focus on Operations, customer service and/or risk governance
+ Customer service focused and results-oriented person.
+ Proven strong attention to detail with high quality output.
+ Curious mindset with the intent to drive results.
+ Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions.
+ Excellent written and verbal communication skills required.
**Preferred Qualifications**
+ Significant experience in the financial services industry focus on Operations; including leading people and working with complex and dynamic functions and solutions, strong thought leadership
+ Prior experience in establishing and leading a risk management team or Center of Excellence function preferred
+ Customer service focused and results-oriented leader
+ Possess ability to lead through a highly matrixed organization
+ Requires ability to influence without direct authority and possess proven collaboration skills
+ Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions
+ Excellent written and verbal communication skills, able to effectively communicate at all levels within the organization
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybride and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Compliance
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Third-party Lifecycle Management is responsible for supporting AEMP10 through the initiation of Risk Assessments and various related activities to ensure American Express is managing third-party vendors from a risk perspective. This position will play a key role within the TLM operations team which resides within American Express Global Supply Management group. The position will report into one of the Managers in the Third-Party Management Center of Excellence. This position will be responsible for the day-to-day operations of initiating and completing risk assessments and supporting the Business Unit's through ongoing management of the vendors.
The ideal candidate for this role has a background in third party risk management and/or audit experience. They are dynamic, with the ability to manage a fluctuating workload with competing deadlines. The candidate is highly inquisitive with a healthy dose of cautiousness. S/he has a broad-based perspective and thrives on building a network of internal and external alliances. S/he has highly developed communication skills, excellent time management and an acute attention to detail. Fluent in Spanish is desired.
**Job Scope/Responsibilities include:**
+ Partner with the BU to complete risk assessments (through hosting calls, communicating over email, etc) and ongoing oversight activities.
+ Maintain and review data related to the vendor portfolios for multiple business units.
+ Partner with the GSM Category Managers to ensure proper understanding and submission for processing.
+ Review control evidence to ensure meets the standards of the program, such as document and policy reviews.
+ Maintain high quality output by adhering to standards and make decisions by strictly following guidance material.
**Minimum Qualifications**
+ 3 years of experience in the financial services industry focus on Operations, customer service and/or risk governance
+ Customer service focused and results-oriented person.
+ Proven strong attention to detail with high quality output.
+ Curious mindset with the intent to drive results.
+ Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions.
+ Excellent written and verbal communication skills required.
**Preferred Qualifications**
+ Significant experience in the financial services industry focus on Operations; including leading people and working with complex and dynamic functions and solutions, strong thought leadership
+ Prior experience in establishing and leading a risk management team or Center of Excellence function preferred
+ Customer service focused and results-oriented leader
+ Possess ability to lead through a highly matrixed organization
+ Requires ability to influence without direct authority and possess proven collaboration skills
+ Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions
+ Excellent written and verbal communication skills, able to effectively communicate at all levels within the organization
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybride and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Compliance
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
5
Software Engineer I
Haryana, Uttar Pradesh
American Express
Posted today
Job Viewed
Job Description
**Description**
**You Lead the Way. We've Got Your Back.**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Function Description:**
American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base.
Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.
**Responsibilities:**
+ Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools
+ Own all technical aspects of software development (architecture, design and development of systems) for assigned applications
+ Perform hands-on software development, API specs, doing proof of concepts, conducting code reviews and testing in ongoing sprints
+ Drive consistent development practices - tools and common components
+ Develop deep understanding of tie-ins with other systems and platforms within the supported domains
+ Work with technical product managers contributing to blueprints, and assisting with annual planning of feature sets
+ Identify opportunities for adopting new technology to solve existing needs and predicting future challenges
+ Effectively communicate to internal and external business partners on solution design
+ Mentor other engineers
**Purpose:** Create a more powerful and personal customer experience by designing and developing relevant software applications
**Critical Factors to Success (Outcome Driven):**
**Business Outcomes:**
+ Understand the business needs and design high quality software applications in timely manner to fulfill those needs
+ Identify and adopt new technologies to solve existing business needs and predict future challenges.
**Leadership Outcomes:**
+ Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
+ Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
+ Demonstrate learning agility, make decisions quickly and with the highest level of integrity
+ Lead with a digital mindset and deliver the world's best customer experiences every day
**Past Experience :**
2 Yrs of past experience across;
+ Design and development using Java, J2EE, APIs
+ Continuous integration/deployment in an Agile Framework covering the aspect of design development and testing (SDLC)
+ Multi-threading programming, Data structures, & web services technology
+ DevOps and test driven development
**Academic Background:**
Bachelor's Degree in CS or CSE or Equivalent
**Skills/Capabilities:**
**Functional:**
+ Strong analytical & strategic thinking skills
+ Ability to interpret technical /business objectives and challenges
+ Porting/Software Configuration
+ Agile Methodologies
+ Software development/ testing
+ Object oriented analysis and design across multiple platform
+ Designing High Availability applications
**Technical/Platforms:**
+ Java 8 & above, vert.x, RxJava,
+ Event driven programming paradigm, Kafka.
+ REST APIs, Microservices design patterns
+ Databases: RDBMS- Orcale, NoSql - Couchbase, S3
* Knowledge of UI frameworks like ReactJS, Javascript, ,microfrontends is an added advantage.
+ GoF design patterns
+ Source control (Git, Bitbucket etc). Continuous Integration (Jenkins, Maven, XLR, Mockito, JMeter)
+ Knowledge of PaaS. Container Concepts (LXD, Docker). Orchestration Concepts (Kubernetes)
**Preferred:**
+ Oracle Certified Associate (OCA)
+ Test automation, DevOps and Test Driven Development
**Behavioral:**
**Enterprise Leadership Behaviors:**
+ Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
+ Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
+ Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technology
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:**
**You Lead the Way. We've Got Your Back.**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Function Description:**
American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base.
Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.
**Responsibilities:**
+ Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools
+ Own all technical aspects of software development (architecture, design and development of systems) for assigned applications
+ Perform hands-on software development, API specs, doing proof of concepts, conducting code reviews and testing in ongoing sprints
+ Drive consistent development practices - tools and common components
+ Develop deep understanding of tie-ins with other systems and platforms within the supported domains
+ Work with technical product managers contributing to blueprints, and assisting with annual planning of feature sets
+ Identify opportunities for adopting new technology to solve existing needs and predicting future challenges
+ Effectively communicate to internal and external business partners on solution design
+ Mentor other engineers
**Purpose:** Create a more powerful and personal customer experience by designing and developing relevant software applications
**Critical Factors to Success (Outcome Driven):**
**Business Outcomes:**
+ Understand the business needs and design high quality software applications in timely manner to fulfill those needs
+ Identify and adopt new technologies to solve existing business needs and predict future challenges.
**Leadership Outcomes:**
+ Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
+ Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
+ Demonstrate learning agility, make decisions quickly and with the highest level of integrity
+ Lead with a digital mindset and deliver the world's best customer experiences every day
**Past Experience :**
2 Yrs of past experience across;
+ Design and development using Java, J2EE, APIs
+ Continuous integration/deployment in an Agile Framework covering the aspect of design development and testing (SDLC)
+ Multi-threading programming, Data structures, & web services technology
+ DevOps and test driven development
**Academic Background:**
Bachelor's Degree in CS or CSE or Equivalent
**Skills/Capabilities:**
**Functional:**
+ Strong analytical & strategic thinking skills
+ Ability to interpret technical /business objectives and challenges
+ Porting/Software Configuration
+ Agile Methodologies
+ Software development/ testing
+ Object oriented analysis and design across multiple platform
+ Designing High Availability applications
**Technical/Platforms:**
+ Java 8 & above, vert.x, RxJava,
+ Event driven programming paradigm, Kafka.
+ REST APIs, Microservices design patterns
+ Databases: RDBMS- Orcale, NoSql - Couchbase, S3
* Knowledge of UI frameworks like ReactJS, Javascript, ,microfrontends is an added advantage.
+ GoF design patterns
+ Source control (Git, Bitbucket etc). Continuous Integration (Jenkins, Maven, XLR, Mockito, JMeter)
+ Knowledge of PaaS. Container Concepts (LXD, Docker). Orchestration Concepts (Kubernetes)
**Preferred:**
+ Oracle Certified Associate (OCA)
+ Test automation, DevOps and Test Driven Development
**Behavioral:**
**Enterprise Leadership Behaviors:**
+ Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
+ Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
+ Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technology
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
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6
Director - Data Steward
Haryana, Uttar Pradesh
American Express
Posted today
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express
**Functional Description:**
American Express National Bank is American Express' U.S. banking operation, representing more than 60% of the company's revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office's Strategic Planning, Control Management, Program Management and Governance functions.
The Corporate Functions Governance & Control team within AENB HQ governs first line of defense risk management centrally for the corporate functions: AENB HQ, Corporate Affairs & Communications (CA&C), Colleague Experience Group, Enterprise Strategy (ES), Enterprise Shared Services (ESS), General Counsel's Office (GCO), and Global Risk & Compliance.
The Corporate Functions Governance & Control team is looking for a Data Steward Director. As a Data Steward you will lead the team responsible for the day-to-day compliance with the Enterprise Data Risk Management Policy within five of the Corporate Functions (AENB HQ, CA&C, ES, ESS and GCO). You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, evaluating Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitor and manage data risks, resolve data/platform issues, and drive consistency, usability, and governance of specific product data across the organization.
**Primary Responsibilities:**
+ Advance the established data governance principles, policies, and programs for stewardship, advocacy and custodianship of data
+ Manage all Data Risks for the business unit, in coordination with relevant supporting roles, as described in the Enterprise Data Risk Management Policy
+ Understanding, complying, and accomplishing their role and responsibilities as defined under the Enterprise Data Risk Management Policy
+ Establishing, maintaining, and testing the efficiency of controls to manage data risk within the established Data Risk Appetite limits for the Corporate Functions
+ Facilitate Data Incident capture and coordination by planning Data Incident remediation activities, monitoring Data Incident status for reporting, and support testing and validation
+ Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is detailed completely and accurately
+ Collaborate with data owners and users to modify or implement new repeatable and reliable business processes to implement truly effective data management
+ Partner with Third-Party Risk Management to monitor and validate that Third Parties adhere to Enterprise Data Risk Management requirements
+ Harmonize key policies and guidelines (e.g. Data Quality, Data Definition, Data Creation, Data Sharing, Data Usage policies) with the processes necessary to carry out those policies, in collaboration with multi-functional partners
+ Develop and produce key metrics scorecards and program status communications for the full suite of teams within Data Office
**Qualifications:**
+ 8 years of direct work experience in large scale/enterprise data projects, with at least 4 years of direct experience relating to creation and execution of formal data governance and/or data management programs
+ Consistent record of understanding business challenges and strategies and connecting those to data and capabilities
+ Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on the evolving concepts and standard methodologies
+ Senior level program management experience, with partners across a diverse, global set of business units
+ Demonstrable experience of driving meaningful improvements in business value through data management and strategy
+ Ability to work with white space to design and complete solutions to solve sophisticated challenges.
+ High-caliber communication skills, both in terms of preparing and delivering a strategic vision and updates to large groups and senior leader
+ Ability to put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
+ Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity
+ Eagerness to test, learn, fail and improve is crucial
+ Must have a positive, collaborative leadership style with colleague and customer first attitude
+ Incident management and reporting, risk/data risk management, data architecture, data breach management, data classification and handling, data quality monitoring and improvement, and data governance/compliance management experience preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Data Mgmt and Analytics
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express
**Functional Description:**
American Express National Bank is American Express' U.S. banking operation, representing more than 60% of the company's revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office's Strategic Planning, Control Management, Program Management and Governance functions.
The Corporate Functions Governance & Control team within AENB HQ governs first line of defense risk management centrally for the corporate functions: AENB HQ, Corporate Affairs & Communications (CA&C), Colleague Experience Group, Enterprise Strategy (ES), Enterprise Shared Services (ESS), General Counsel's Office (GCO), and Global Risk & Compliance.
The Corporate Functions Governance & Control team is looking for a Data Steward Director. As a Data Steward you will lead the team responsible for the day-to-day compliance with the Enterprise Data Risk Management Policy within five of the Corporate Functions (AENB HQ, CA&C, ES, ESS and GCO). You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, evaluating Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitor and manage data risks, resolve data/platform issues, and drive consistency, usability, and governance of specific product data across the organization.
**Primary Responsibilities:**
+ Advance the established data governance principles, policies, and programs for stewardship, advocacy and custodianship of data
+ Manage all Data Risks for the business unit, in coordination with relevant supporting roles, as described in the Enterprise Data Risk Management Policy
+ Understanding, complying, and accomplishing their role and responsibilities as defined under the Enterprise Data Risk Management Policy
+ Establishing, maintaining, and testing the efficiency of controls to manage data risk within the established Data Risk Appetite limits for the Corporate Functions
+ Facilitate Data Incident capture and coordination by planning Data Incident remediation activities, monitoring Data Incident status for reporting, and support testing and validation
+ Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is detailed completely and accurately
+ Collaborate with data owners and users to modify or implement new repeatable and reliable business processes to implement truly effective data management
+ Partner with Third-Party Risk Management to monitor and validate that Third Parties adhere to Enterprise Data Risk Management requirements
+ Harmonize key policies and guidelines (e.g. Data Quality, Data Definition, Data Creation, Data Sharing, Data Usage policies) with the processes necessary to carry out those policies, in collaboration with multi-functional partners
+ Develop and produce key metrics scorecards and program status communications for the full suite of teams within Data Office
**Qualifications:**
+ 8 years of direct work experience in large scale/enterprise data projects, with at least 4 years of direct experience relating to creation and execution of formal data governance and/or data management programs
+ Consistent record of understanding business challenges and strategies and connecting those to data and capabilities
+ Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on the evolving concepts and standard methodologies
+ Senior level program management experience, with partners across a diverse, global set of business units
+ Demonstrable experience of driving meaningful improvements in business value through data management and strategy
+ Ability to work with white space to design and complete solutions to solve sophisticated challenges.
+ High-caliber communication skills, both in terms of preparing and delivering a strategic vision and updates to large groups and senior leader
+ Ability to put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
+ Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity
+ Eagerness to test, learn, fail and improve is crucial
+ Must have a positive, collaborative leadership style with colleague and customer first attitude
+ Incident management and reporting, risk/data risk management, data architecture, data breach management, data classification and handling, data quality monitoring and improvement, and data governance/compliance management experience preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Data Mgmt and Analytics
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
7
Associate - Technical Project Management
Haryana, Uttar Pradesh
American Express
Posted today
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role.**
Servicing Experiences Technology (SET) organization enhances Servicing Experiences by building smarter platforms with seamless automation and AI-driven insights-empowering Colleagues and Customers. As Associate Technical Project Management, the candidate shall :-
+ Facilitate Agile events that enable engineering teams to deliver value iteratively and predictably.
+ Support Product Owners in backlog refinement and readiness, ensuring priorities are well-defined and aligned with team objectives.
+ Guide the team in meeting Program Increment (PI) objectives while driving continuous improvement in ways of working.
+ Proactively surface gaps, impediments, risks, and dependencies; ensure visibility and resolution through to completion.
+ Drive alignment on cross-team dependencies to enable seamless execution across GSCT initiatives.
+ Champion Agile and SAFe values by fostering collaboration and adaptability across teams.
+ Encourage diversity of thought by promoting an inclusive environment and open communication
+ Promote compliance with SDLC standards to ensure quality, consistency, and governance.
+ Inspire collaboration and quality practices across system architects, Agile teams, and product teams.
+ Ensure accuracy and integrity of team data within Agile management tools to support reliable reporting and insights.
+ Champion continuous learning to standardize practices and drive innovation. **Minimum Qualifications**
+ Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience Advanced degree preferred
+ Knowledge of technical challenges and systems design
+ PMI/Scrum Certification preferred
+ 2 years of technology delivery experience and project management with a demonstrated track record of growing responsibility.
+ Experience tracking iteration progress in Rally/Jira, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.
+ Experience partnering with Product Owners, core teams, and extended partners to build and prioritize the product backlog.
+ Experience in program delivery or project management, preferably within a technology-focused environment
+ Experience mentoring engineers to follow the Technology SDLC, embrace Agile values and practices, and continuously reflect and improve their delivery performance.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technologies
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role.**
Servicing Experiences Technology (SET) organization enhances Servicing Experiences by building smarter platforms with seamless automation and AI-driven insights-empowering Colleagues and Customers. As Associate Technical Project Management, the candidate shall :-
+ Facilitate Agile events that enable engineering teams to deliver value iteratively and predictably.
+ Support Product Owners in backlog refinement and readiness, ensuring priorities are well-defined and aligned with team objectives.
+ Guide the team in meeting Program Increment (PI) objectives while driving continuous improvement in ways of working.
+ Proactively surface gaps, impediments, risks, and dependencies; ensure visibility and resolution through to completion.
+ Drive alignment on cross-team dependencies to enable seamless execution across GSCT initiatives.
+ Champion Agile and SAFe values by fostering collaboration and adaptability across teams.
+ Encourage diversity of thought by promoting an inclusive environment and open communication
+ Promote compliance with SDLC standards to ensure quality, consistency, and governance.
+ Inspire collaboration and quality practices across system architects, Agile teams, and product teams.
+ Ensure accuracy and integrity of team data within Agile management tools to support reliable reporting and insights.
+ Champion continuous learning to standardize practices and drive innovation. **Minimum Qualifications**
+ Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience Advanced degree preferred
+ Knowledge of technical challenges and systems design
+ PMI/Scrum Certification preferred
+ 2 years of technology delivery experience and project management with a demonstrated track record of growing responsibility.
+ Experience tracking iteration progress in Rally/Jira, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.
+ Experience partnering with Product Owners, core teams, and extended partners to build and prioritize the product backlog.
+ Experience in program delivery or project management, preferably within a technology-focused environment
+ Experience mentoring engineers to follow the Technology SDLC, embrace Agile values and practices, and continuously reflect and improve their delivery performance.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Technologies
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
8
Senior Analyst - Risk Management
Haryana, Uttar Pradesh
American Express
Posted today
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Sales Enablement, Pricing, & Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth and strengthen the culture of compliance and control. The Sr. Analyst, Governance SPT G&L will focus on partnering with the Global & US Large(G&L) Sales and Client Management Teams. They will be a key thought partner to the G&L Sales Enablement and business teams on reporting and analytics. The Sr, Analyst will work very closely with several cross-functional partners including Incentive Design & Governance, G&L Performance & Insights, Operational Excellence, G&L S&T, SABE, Finance and other supporting teams. The ideal candidate has familiarity with GCS Sales/ Client Management teams along with control management and will be able to coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!
**Job Responsibilities**
+ Understanding of G&L Sales and Client Management team business objectives /priorities and challenges to formulate solutions.
+ Build relationships with G&L Sales Ennoblement, Sales & Client Management, Control Management teams to partner on reporting and risk assessment projects.
+ Able to help with Sales Incentive Plan design and mechanics to streamline and clearly document plans.
+ Perform risk management and identify potential problems and mitigate risks to achieving desired objectives.
**Minimum Qualifications**
+ Undergraduate degree required.
+ 3- 5 years of experience in sales ennoblement, control management, consulting, or related fields.
+ Ability to build partnerships and work collaboratively with others to meet shared objectives.
+ Exceptional written and verbal communication skills and comfort presenting at all levels of the organization.
+ Accountability for self to meet all commitments and deliverables in a timely manner with attention to detail.
+ Good business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities.
+ Can win attitude and a desire to learn in a fast-paced environment !
GUARDIAN
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Sales Enablement, Pricing, & Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth and strengthen the culture of compliance and control. The Sr. Analyst, Governance SPT G&L will focus on partnering with the Global & US Large(G&L) Sales and Client Management Teams. They will be a key thought partner to the G&L Sales Enablement and business teams on reporting and analytics. The Sr, Analyst will work very closely with several cross-functional partners including Incentive Design & Governance, G&L Performance & Insights, Operational Excellence, G&L S&T, SABE, Finance and other supporting teams. The ideal candidate has familiarity with GCS Sales/ Client Management teams along with control management and will be able to coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!
**Job Responsibilities**
+ Understanding of G&L Sales and Client Management team business objectives /priorities and challenges to formulate solutions.
+ Build relationships with G&L Sales Ennoblement, Sales & Client Management, Control Management teams to partner on reporting and risk assessment projects.
+ Able to help with Sales Incentive Plan design and mechanics to streamline and clearly document plans.
+ Perform risk management and identify potential problems and mitigate risks to achieving desired objectives.
**Minimum Qualifications**
+ Undergraduate degree required.
+ 3- 5 years of experience in sales ennoblement, control management, consulting, or related fields.
+ Ability to build partnerships and work collaboratively with others to meet shared objectives.
+ Exceptional written and verbal communication skills and comfort presenting at all levels of the organization.
+ Accountability for self to meet all commitments and deliverables in a timely manner with attention to detail.
+ Good business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities.
+ Can win attitude and a desire to learn in a fast-paced environment !
GUARDIAN
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
9