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Showing 16 jobs in Patna
Job Description
Company Overview
Reliance Retail is India's largest and fastest growing retailer, revolutionizing retail since 2006 with a strong omni-channel presence. Serving 193 million+ customers across 7,000+ cities and 15,000+ stores, Reliance Retail is committed to delivering exceptional value, quality, and a superior shopping experience nationwide.
Job Overview
We are seeking a skilled Operations Manager to join Reliance Retail at our Patna location. This full-time, mid-level position requires a minimum of 4 years' relevant experience. The role focuses on driving operational excellence, managing teams, and ensuring superior service delivery in alignment with company goals within a dynamic retail environment.
Qualifications and Skills
- Vendor Management (Mandatory skill): Proven experience managing vendor relationships, negotiating contracts, and ensuring service level adherence.
- Strategic Planning: Ability to formulate and implement effective strategies to improve operational efficiency and business outcomes in a retail setting.
- Performance Metrics: Expertise in defining, tracking, and analyzing KPIs to evaluate operational success and drive continuous improvement.
- Process Improvement: Demonstrated capacity to identify process gaps and implement best practices to enhance productivity and reduce costs.
- Quality Assurance: Strong knowledge of quality assurance methodologies to ensure consistent delivery of high-quality services and products.
- Budget Management: Experience preparing, managing, and optimizing budgets to meet departmental and organizational objectives.
- Ability to manage a large team: Excellent leadership skills with the capability to motivate, mentor, and guide a diverse team for optimal performance.
- Ability to communicate with internal and external customers and query resolution on time: Exceptional communication skills to handle queries and coordinate among stakeholders for timely issue resolution.
Roles and Responsibilities
- Oversee daily store operations to ensure seamless functioning and adherence to compliance and quality standards.
- Develop and implement strategies to optimize service delivery, streamline workflows, and enhance customer satisfaction.
- Maintain effective vendor relationships to ensure timely procurement and availability of merchandise and services.
- Monitor and manage budgets, track expenses, and ensure cost-effective operations without compromising service quality.
- Lead, train, and evaluate team members, driving engagement and fostering a positive work environment that achieves business goals.
- Analyze operational performance data and reports, initiate improvement plans, and follow up on action items for consistent growth.
- Coordinate with internal departments and resolve external customer inquiries promptly, ensuring a high level of service delivery.
- Uphold company policies, ensure compliance with regulatory requirements, and champion best practices across operational activities.
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Job Description
Company Overview
Reliance Retail is Indias largest and fastest-growing retailer with a diverse omni-channel presence and a commitment to delivering superior value, quality products, and an exceptional shopping experience. With over 15,000 stores nationwide and a strong digital footprint, we serve millions of loyal customers through continuous innovation, technology, and operational excellence.
Job Overview
The Department Manager at Reliance Retail will be responsible for overseeing departmental operations in our Patna location. This mid-level, full-time opportunity requires 4 to 6 years of work experience managing retail teams or departments. The selected candidate will drive departmental performance, ensuring superior customer service and best-in-class execution of retail strategies in alignment with business goals.
Qualifications and Skills
- Product understanding (Mandatory skill): Demonstrated expertise in managing product categories, assessing needs and optimizing the product mix to drive departmental growth and customer satisfaction.
- Team leadership: Experience in leading, motivating, and developing department teams to achieve and surpass performance objectives through positive engagement and effective delegation.
- Performance Management: Ability to set measurable targets, assess individual and team performance, provide actionable feedback, and implement improvement initiatives.
- Strategic planning: Proven capability in formulating and executing departmental strategies aligned with organizational goals, enhancing efficiency and profitability.
- Budgeting: Proficiency in creating and managing department budgets by monitoring expenses, maximizing resource utilization, and supporting cost control measures.
- Stakeholder management: Adept at building and nurturing productive relationships with internal and external stakeholders, including team members, vendors, and customers.
- KPI tracking: Well-versed in defining, tracking, and analyzing key performance indicators to evaluate department success and adapt strategies accordingly for optimal outcomes.
- Team leading and management skills: Strong ability to coach, guide and manage staff ensuring alignment with business values and standards for operational excellence and customer service.
Roles and Responsibilities
- Supervise and lead the department team, ensuring achievement of sales targets and excellence in customer service delivery.
- Analyze sales trends, product performance and inventory to optimize product assortment and maximize departmental profitability.
- Implement store and brand strategies at the department level, coordinating with cross-functional teams for seamless execution.
- Monitor departmental budget, manage expenditures, and apply cost-effective measures to ensure alignment with financial goals.
- Develop team capabilities through regular training, guidance, and performance reviews to foster professional growth and high morale.
- Maintain effective relationships with stakeholders including suppliers, customers, and internal management to support business initiatives.
- Ensure adherence to company policies, compliance standards, and quality benchmarks in daily department operations.
- Utilize data-driven methods and KPI analytics to continuously monitor, report, and enhance departmental performance.
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Customer Service Support Manager
Posted 1 day ago
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Job Description
Company Overview
Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to deliver an unmatched shopping experience through our extensive store network, robust supply chain, and innovative technology infrastructure, complemented by a well-trained workforce.
Job Overview
The Customer Service Support Manager position at Reliance Retail is a full-time, mid-level role located in Patna. Candidates should possess 4 to 6 years of experience, focusing on managing and enhancing customer satisfaction. The role involves leading a team of customer service professionals and ensuring high-quality service delivery. The successful candidate will be adept in communication, team management, and proficient in utilizing technology to optimize customer service operations.
Qualifications and Skills
- Proficiency in managing customer relationships and enhancing customer satisfaction through effective service delivery and support.
- Experience in SAP to streamline and manage customer support operations efficiently and effectively.
- Proven ability to manage and train customer associates to ensure consistent service levels and professional development. (Mandatory skill)
- Proficiency with Microsoft Office Suite and Google Docs for efficient documentation and reporting processes. (Mandatory skill)
- Excellent verbal and written communication skills to articulate and resolve customer issues effectively. (Mandatory skill)
- Strong conflict resolution skills to manage and resolve customer disputes and enhance customer satisfaction.
- Ability to analyze customer feedback and implement strategies for service improvement and customer retention.
- Experience in leading and motivating a customer service team, ensuring best practices are implemented consistently.
Roles and Responsibilities
- Manage daily operations of the customer service team, ensuring efficient and timely processing of customer requests and complaints.
- Develop, implement, and maintain customer service processes and systems that enhance service delivery and operational efficiency.
- Train and mentor customer service associates, fostering a team-oriented environment that promotes professional growth.
- Collaborate with cross-functional teams to address and resolve customer issues and improve overall service levels.
- Monitor key customer service metrics and implement continuous improvement strategies to meet service excellence objectives.
- Oversee the implementation of new customer service tools and technologies to enhance operational capabilities.
- Develop effective communication strategies to inform customers about product offerings, services, and policies.
- Coordinate feedback collection and analysis to identify trends and inform ongoing service improvement efforts.
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Operations In Charge - Border Trade
Posted 4 days ago
Job Viewed
Job Description
Operations Incharge Border Trade is a key role for Agriculture & Trading India, responsible for end-to-end Border Trade Operations across the region. The position requires managing end-to-end border movement of agricultural commodities, ensuring seamless execution of imports/exports, regulatory compliance, commodity quantity, shrinkage & quality assurance, cost optimization, warehousing & Transportation and stakeholder coordination.
**Key Accountabilities**
+ Coordinate and monitor warehouses, transporters, surveyors, and clearing agents ensuring timely execution of trade.
+ Liaise with government agencies, customs authorities, and border regulatory bodies ensuring compliance with customs, quarantine, and food safety regulations.
+ Ensure timely availability of all statutory and trade documents.
+ Execute trade contracts as per agreed commercial terms. Track contract fulfillment and shipment schedules. Coordinate with warehouses and destination facilities.
+ Coordinate with commercial teams regarding cargo availability and Monitor quantity, quality, and transaction documents during execution.
+ Manage transportation planning and border logistics ensuring optimal truck turnaround time. Monitor cargo losses, shortages, and transit damage.
+ Provide regular market intelligence and operational updates to management by monitoring crop developments and supply-demand dynamics.
+ Identify operational, quality, regulatory, and commercial risks. Implement control measures to mitigate risk.
+ Ensure all transaction data entries of Warehouse and commodity movements are updated in the system within TAT in coordination with MIS, WSP, Fin Ops & Commercial Team.
+ Ensure Commodity is well managed during storage and shrinkage is within agreed tolerance. Conduct CHR timely and take actions in case of abnormal findings. Conduct periodic Inspection at warehouse.
+ Ensure data collection, compilation & update in system and MIS reports are shared in compliance to agreed timeline
**Qualifications**
**Minimum Qualifications** **:**
+ Bachelor's degree with 5 + years of Extensive experience in Agri commodity industry managing Cross Border trade.
+ Sound knowledge of Export shipment documents requirement & Transportation - Road/Railcar.
**Disclaimer**
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Job Description
As a Associate you will be responsible for development and performance of all sales strategies in assigned market, drive primary sales, secondary sales and ensuring brand presence. You will supervise/manage distributor network to achieve sales objectives ensuring achievement of financial and ethical objectives as per business strategy.
Authority to develop customer management plan, approve expiry products, issue credit note, recommend appointment and credit limits of distributors, develop, execute & plan resource utilization and participate in Strategy Execution review meetings to ensure alignment.
You have a very important role to play in Division's success.
**Roles and Responsibilities**
**Area Business Planning:**
- Plan monthly and quarterly business, Trade activation, overall sales
- Plan demand generation and fulfilment
- Monitor Sales, mid-course corrections to reduce variance
- Prescription audit for Abbott and competitors brands
- Create and update customer list of doctors / chemist (Trade)
- Identify potential town, appoint distributor and customers
**Business generation & development:**
- Achieve Sales targets by promoting companies product ethically
- Science base discussion with Doctor and chemist
- Organizing Camps (CME), activations for brand visibility
- Plan merchandising and sampling activity
- Facilitate new product launch and customer targeting
- Execute customer management plan:
a. 100% coverage of Doctors
b. Customer Call average
c. Market intelligence and inventory management calls
**Brand Management:**
- Ensure visibility of Abbott brands on retailers outlet
- Make productive call every day
- Recommend appointment of distributor
- Ensure stock and sales statements and claims settlement
**Customer Management:**
- Communicate scheme on Abbott Products and update customers knowledge
- Update Doctor list and generate primary order
- Execute trade activation / Reward and Recognition
- Train supervise Distributor & staff, ISR / Distributor Sales Force
- Audit and approve claims of breakages and expiry
**Additional Responsibilities**
- Lead adherence to Abbott Code of Business conduct, FCPA, Pharmacovigilance
- Compliance to financial, statutory and regulatory norms
- Promote professional behavior in line with Abbott Values
- Ensure customer service, accuracy in transactions and orders
- Manage attrition of customer and resource bases
- Execute division and business strategy
- Attend Strategy meetings, doctors meets, workshops and training programmes
\#LI-DNI
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Therapy Business Manager | Neurolife | Patna
Posted 5 days ago
Job Viewed
Job Description
+ Achieving assigned territory/ geography wise sales target.
+ Carrying out effective field work without direct day-to-day supervision.
+ Report field work in daily basis on assigned online system.
+ Meeting Call Average, Coverage, Frequency coverage Norms of assigned division.
**Core Job Responsibilities**
+ **Doctor Visits:** Conduct regular visits to doctors to promote our products, provide product information, and answer any queries.
+ **Chemist Engagement:** Build and maintain strong relationships with chemists to ensure product availability and visibility.
+ **Retail Chemist Prescription Audit:** Conduct RCPA to gather market intelligence and understand prescription patterns.
+ **Distributor Management:** Coordinate with distributors to ensure timely product delivery and manage inventory levels.
+ **Sales Targets:** Achieve sales targets by effectively promoting products and driving prescription generation.
+ **Product Promotion:** Implement promotional strategies to increase product awareness and market share.
+ **Competition Analysis:** Monitor and report on competitor activities and market trends to stay ahead in the market.
+ **Reporting:** Maintain accurate records of sales activities, doctor visits, and other relevant information.
**Minimum** **Education**
BSc/B. Pharma.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Territory Business Manager | Restora | Purnea
Posted 5 days ago
Job Viewed
Job Description
Conduct market research and feasibility studies to analyze the viability of alternative business development opportunities.
**Main Responsibilities**
+ Collect, compile, verify, and analyze financial, competitive, sales, marketing, and other information about potential business partners, new markets, products and services, or other business opportunities so that senior management has accurate and timely information for making strategic and operational decisions.
+ Prepare documents and materials (for example, reports, presentations, information packages) for meetings and negotiations with potential clients and business partners so that the information provided is accurate and appropriate for external distribution.
**Qualification**
Education
Associates Degree (± 13 years)
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Area Business manager | General Medicine | Bhagalpur
Posted 5 days ago
Job Viewed
Job Description
+ Summarize the main purpose of the roleResponsible for coordinating and executing activities involving the analysis of business opportunities both in the domestic and foreign markets, aiming at achieving the financial and marketing goals established by the company.
**Main Responsibilities**
+ List the main responsibilities this role regularly performs.
+ Oversee and coordinate the work in a business development team.
+ Coordinate a business development team which evaluates, analyzes, and formulates strategies for business growth.
+ Responsible for the development of key projects and participates the successful closure of business deals.
+ Executes the planning and preparation of business proposals, and supports the provision of recommendations to senior management.
+ Typically without budget or hire/fire authority.
+ Focuses on mentoring, coaching, and coordination.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Job Description
To generate demand for EP and drive Distribution & Retail business in the market. Achieve revenue and margin above set quota in support of Annual Operating Plan. Experience of working with distributor, to engage and expand Channels in assigned geographies and track primary, secondary sales
Customer Management
Meet new customers and expand customer base
To maintain and develop relationships with existing customers
Responsible for Accurate forecast of revenue and growth opportunities in territory / segment
Well conversant with Key Account Management
Having Good Connect with Architects/Consultants/Builders/Govt Deptt /PMC/Electricals Contractors
Sales and Commercial Activities
Ensure Order log-in as per Company Policy
Liaising with Logistics to check the progress of existing orders and communicate as appropriate to customer
Review Statement of accounts periodically for assigned Channel partners and ensure any discrepancy is addressed immediately
Channel and Dealer Management
Increase presence in Trade Market through effective Channel Management
Identify and appoint new Channel and Dealers in assigned territory as required
Engage and Drive additional revenue from existing Channel and Dealer network
Ensure all Channel Communications, reach the Channel on time
Support Channels in achieving their Goals by providing retailing support
Ensure adherence to agreed Commercial Requirements
Appointment of new retailers in assigned geography
Local Product Promotions
Ensure Local Promotion Plan is executed as per schedule with adherence to Brand Guidelines
Conduct periodical meets aimed at Dealers, Electrical Contractors and other Key Influencers
Drive Trade Visibility by ensuring Signage's, Display Boards, Brochures and Price Lists are displayed appropriately at Channel and Dealer counters
Identify and drive innovative ways to improve market share
Graduate in any stream/MBA/PG
Team Player, Ability to solve problems,
Good communication skills
Presentation skills
Negotiation skills
Commercial Acumen
Min 5-10 yrs. of experience preferably in Electrical, Lighting, Wire Industry
Location : Kolkata
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.
Title:Team Lead
Location: Patna
Essential Functions
- Working with the Center manager to ensure smooth function of the Amazon transportation operations at Bangalore
-Executing the delivery process from delivery station to customer address
- Ensure enough bandwidth in delivery team to ensure peak time delivery management
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement
Essential Skills
- Strong execution skills, Action oriented, go getter
- Resourceful to identify the way to get things done using limited resources
Ability to navigate ambiguity and drive clarity for the team in evolving situations.
Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making
Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
A day in the life
Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action.
Basic Qualifications
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred Qualifications
- We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Explore job opportunities in Patna, a city presenting diverse employment prospects across various sectors. Job seekers can find positions ranging from entry-level to senior management, with options available in both the public and private sectors. Patna's job market is gradually expanding, offering potential for career growth and development.