1459 Account Management jobs in Mumbai

Job Title: Senior Vice President

Location : Bangalore, Pune, Chennai, Mumbai

Experience Level : 18 to 25 years

We are looking for a dynamic and strategic Account Management Head to oversee and manage a high-priority global account. This individual will be the primary liaison between key client stakeholders based in India and Europe, ensuring alignment with their business objectives and driving seamless delivery across multiple regions. The role requires strong leadership, client relationship management and global account oversight.

• Client Engagement : Foster deep relationships with senior stakeholders, ensuring their needs are met while creating opportunities for continued growth and collaboration. Act as the client s trusted advisor and advocate.
• Account Growth & Strategy : Define the strategic roadmap for the account, aligning with the client s evolving goals. Identify opportunities for expanding services and enhancing value delivery.
• Team Leadership & Coordination : Lead a cross-functional team to deliver exceptional service to the client. Guide, mentor and develop talent while ensuring effective collaboration between internal teams and the client.
• Global Coordination : Manage and oversee critical global account functions, working with teams across different regions to ensure consistent and high-quality service delivery.
• Stakeholder Management : Engage regularly with client executives and internal stakeholders, providing status updates, managing risks and addressing any concerns promptly to ensure continued satisfaction.
• Representation & Influence : Represent the account team in India, engaging with local campuses, potential clients and other strategic stakeholders. Be the face of the account in internal and external forums.
• Operational Excellence : Ensure the smooth running of day-to-day operations, monitoring key metrics, and ensuring targets are met. Oversee budgets, forecasting and resource allocation.
• Cultural Sensitivity : Navigate the regional and cultural dynamics between India and Europe, ensuring smooth communication and collaboration across different geographical regions.
• 
  

• Experience : 18-25 years in managing large, complex accounts, with a proven track record in the IT services, consulting, or outsourcing industry.
• Leadership : Demonstrated ability to lead high-performing teams and manage multiple stakeholders across different regions.
• Client-Focused : Exceptional ability to understand and align with client needs, developing long-term, mutually beneficial relationships.
• Cross-Functional Expertise : Experience in managing global accounts, with expertise in overseeing service delivery, vendor management, and contract negotiations.
• Communication : Outstanding communication skills with the ability to engage with senior leadership and clients, providing clear insights and actionable strategies.
• Problem-Solving : Strong decision-making and problem-solving capabilities to address client challenges effectively.
• Regional Knowledge : Familiarity with business practices in India and Europe is a plus, along with the ability to understand cultural nuances and work in diverse environments.

• Experience working with large-scale, global clients in the IT or consulting industry.
• Familiarity with managing vendor relationships, SLA's and delivery metrics.
• Experience representing an organization at industry forums, client campuses or conferences.

AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.

With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work, celebrating our collaborative culture and shared vision.

If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.

Role Overview

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.

Key Responsibilities

• Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
• Understand and cater to the unique needs of each assigned account.
• Resolve customer queries promptly and effectively.
• Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
• Educate users on how to use the platform effectively.
• Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
• Foster long-term relationships with customers by delivering consistent value and support.

What We’re Looking For

• Strong problem-solving skills and a proactive attitude.
• Curious, data-driven mindset with a willingness to experiment and optimize.
• Excellent verbal and written communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
• Basic understanding of HTML, JavaScript, and ad operations is a plus.

Why Join Us?

• A culture that values autonomy, transparency, and ethical work practices.
• A supportive team of talented peers who appreciate your contributions.
• Continuous opportunities for growth and learning beyond your comfort zone.
• Flexible remote work policy focused on output and performance.
• Office perks including snacks and catered lunch (for those working from our HQ).
• Open and honest communication at every level of the organization.

Apply Now

If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.

AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.

With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work, celebrating our collaborative culture and shared vision.

If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.

Role Overview

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.

Key Responsibilities

• Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
• Understand and cater to the unique needs of each assigned account.
• Resolve customer queries promptly and effectively.
• Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
• Educate users on how to use the platform effectively.
• Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
• Foster long-term relationships with customers by delivering consistent value and support.

What We’re Looking For

• Strong problem-solving skills and a proactive attitude.
• Curious, data-driven mindset with a willingness to experiment and optimize.
• Excellent verbal and written communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
• Basic understanding of HTML, JavaScript, and ad operations is a plus.

Why Join Us?

• A culture that values autonomy, transparency, and ethical work practices.
• A supportive team of talented peers who appreciate your contributions.
• Continuous opportunities for growth and learning beyond your comfort zone.
• Flexible remote work policy focused on output and performance.
• Office perks including snacks and catered lunch (for those working from our HQ).
• Open and honest communication at every level of the organization.

Apply Now

If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.

AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.

With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work, celebrating our collaborative culture and shared vision.

If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.

Role Overview

We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.

Key Responsibilities

• Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
• Understand and cater to the unique needs of each assigned account.
• Resolve customer queries promptly and effectively.
• Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
• Educate users on how to use the platform effectively.
• Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
• Foster long-term relationships with customers by delivering consistent value and support.

What We’re Looking For

• Strong problem-solving skills and a proactive attitude.
• Curious, data-driven mindset with a willingness to experiment and optimize.
• Excellent verbal and written communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
• Basic understanding of HTML, JavaScript, and ad operations is a plus.

Why Join Us?

• A culture that values autonomy, transparency, and ethical work practices.
• A supportive team of talented peers who appreciate your contributions.
• Continuous opportunities for growth and learning beyond your comfort zone.
• Flexible remote work policy focused on output and performance.
• Office perks including snacks and catered lunch (for those working from our HQ).
• Open and honest communication at every level of the organization.

Apply Now

If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.

About Media.net

Media.net is a leading online ad-tech company that develops innovative products for advertisers and publishers. Media.net has one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products and video. Media.net manages high-quality ad supply on over 500,000 websites and its platform and products are licensed by some of the largest publishers, ad networks and other ad tech companies worldwide.

By market cap, Media.net is one of the Top 5 largest ad-tech companies worldwide. By revenue, Media.net is the second-largest contextual advertising business worldwide. Media.net has 1500+ employees in key operation centers across – North America, Europe and Asia. Media.net's US HQ is based in New York, and Global HQ in Dubai.

Job Summary

We are looking for a seasoned industry professional who has a high-performance

background in ad tech business operations, partner account management & revenue

optimization, team management & overall strategy driving the business. As a DSP agnostic platform, our focus is to grow the ad-exchange business while helping direct advertisers hit their KPIs.The candidate should have good analytical skills, can interpret and work with big data

and should be technically inclined (coding not required)

As a strategic advisor to your clients, you will have the ability to be proactive, work independently, and possess excellent customer-facing communication skills. You will act as the primary point of contact for your clients and will be responsible for ensuring their success.

Job description:

• Own all strategic and operational aspects of client relationships, including overseeing integration and onboarding of new partners
• Use strong analysis, interpretation and independent judgment to strategize and identify revenue opportunities for PnL growth
• Liaise with internal teams like product and engineering to execute strategies and deliver custom client requirements
• Ensure clients receive the highest level of customer service and support
• Conduct research to gather intelligence on competitor products and constantly update yourself on the ad tech landscape

Qualifications:

• Bachelor's degree in Marketing, Advertising, or a related field.
• Minimum 2-3 years of relevant experience in areas mentioned.
• Proven account management experience working with top DSPs like Google DV 360/TTD/Criteo to grow their spends through Media.net Exchange
• Strong understanding of programmatic advertising concepts, including audience targeting, bidding strategies, and ad formats
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proactive mindset, capable of identifying opportunities for improvement and taking initiative to implement them.
• Strong organizational and time management abilities, with the capability to handle multiple projects and deadlines simultaneously.
• Ability to work independently and as part of a team, with a high level of self-motivation and accountability.
• Familiarity with other digital advertising platforms and technologies, such as social media advertising and ad exchanges, is a plus.

Job Description:

Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while also handling escalated customer inquiries and issues. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities

• Develop & maintain good relationships for developing loyal / potential customers.
• Analyze existing customer success processes and workflows and proactively identify and

implement solutions to bottlenecks and inefficiencies in the existing process.

• Proactively conduct a regular account review with all the assigned customers and understand all requirements and ensure to meet to their satisfactory level and meet the targets assigned.
• To collect periodic customer feedback assessments from all assigned customers to gauge

satisfaction levels and effectively understand their needs.

• Implement and manage all parts of the client experience Entry, service, liaison, exit and transition within the area of responsibility.
• Coordinate with Process Team, IT, Dispatch, Operations and KAS for all customer experience related matters.
• Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for job onboarding and execution across projects.
• Preparing monthly Billing MIS within 02nd of every month and take approval from customer

immediately and share with billing team for invoice generation.

• Preparing the invoice for the completed job on time and ensuring dispatch of the invoice &

receipt of the same by the Customer.

Experience Level (If applicable)

Minimum of 5-7 experience in BPO, Customer interaction, Marketing Support, Sales& marketing

About Dentsu Creative:

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in June 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.

Learn more at:

Role summary:

Designation: AVP - Account Management (Digital)

Total experience needed: 9-11 Years

Location: Mumbai

Sector to work on: Automobile

Job Description:

Formulate, curate, create, devise engaging digital content and campaign strategies across relative platforms for the assigned brands.

Manage and supervise social & digital presence of the assigned brands including overall execution, online response management and maintenance of respective online media properties.

Engage in hands-on interaction across online platforms viz. Facebook, Twitter, Instagram, LinkedIn, YouTube, Snapchat, Pinterest, Websites, Mobile Apps, Relative blogs, Forums and more.

Actively collaborate with respective internal teams to conceptualize and execute the project & campaign requirements on routine basis thereby building internal teams’ partnership.

Assist in formulating strategies by sharing creative input on ideas for campaigns by virtue of having primary experience in engaging & interacting with the online consumers and the brand. Prepare analysis, review & reports on campaign effectiveness by tracking KPI’s measuring the impact of social & digital media strategies.

Plan & prepare monthly & quarterly campaign plans for the brand.

Be actively involved in SEO/Tech/Media/ORM efforts with the support teams.

Proactively respond and react to the changes within online media networks viz. changes in functionality, methods of engagement, addition of new features and more.

Responsible to manage and update partner websites in collaboration with internal teams as deemed necessary.

Master media workflow & respective online tools thus aiding the brand.

Collaborate and guide the immediate team members- Digital Media Executive(s).

Manage and overcome routine challenges.

Liaison with the client thus maintain first level contact with brand POCs.

Attend & cover on-ground events & workshops as deemed necessary.

Liaison with third party vendors, influencers, partner firms on behalf of the brand for campaigns & projects.

Make efficient use of new trends in digital industry for regular research and to devise implementation of related studies & techniques in routine.

About Media.net

Media.net is a leading online ad-tech company that develops innovative products for advertisers and publishers. Media.net has one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products and video. Media.net manages high-quality ad supply on over 500,000 websites and its platform and products are licensed by some of the largest publishers, ad networks and other ad tech companies worldwide.

By market cap, Media.net is one of the Top 5 largest ad-tech companies worldwide. By revenue, Media.net is the second-largest contextual advertising business worldwide. Media.net has 1500+ employees in key operation centers across – North America, Europe and Asia. Media.net's US HQ is based in New York, and Global HQ in Dubai.

Job Summary

We are looking for a seasoned industry professional who has a high-performance

background in ad tech business operations, partner account management & revenue

optimization, team management & overall strategy driving the business. As a DSP agnostic platform, our focus is to grow the ad-exchange business while helping direct advertisers hit their KPIs.The candidate should have good analytical skills, can interpret and work with big data

and should be technically inclined (coding not required)

As a strategic advisor to your clients, you will have the ability to be proactive, work independently, and possess excellent customer-facing communication skills. You will act as the primary point of contact for your clients and will be responsible for ensuring their success.

Job description:

• Own all strategic and operational aspects of client relationships, including overseeing integration and onboarding of new partners
• Use strong analysis, interpretation and independent judgment to strategize and identify revenue opportunities for PnL growth
• Liaise with internal teams like product and engineering to execute strategies and deliver custom client requirements
• Ensure clients receive the highest level of customer service and support
• Conduct research to gather intelligence on competitor products and constantly update yourself on the ad tech landscape

Qualifications:

• Bachelor's degree in Marketing, Advertising, or a related field.
• Minimum 2-3 years of relevant experience in areas mentioned.
• Proven account management experience working with top DSPs like Google DV 360/TTD/Criteo to grow their spends through Media.net Exchange
• Strong understanding of programmatic advertising concepts, including audience targeting, bidding strategies, and ad formats
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proactive mindset, capable of identifying opportunities for improvement and taking initiative to implement them.
• Strong organizational and time management abilities, with the capability to handle multiple projects and deadlines simultaneously.
• Ability to work independently and as part of a team, with a high level of self-motivation and accountability.
• Familiarity with other digital advertising platforms and technologies, such as social media advertising and ad exchanges, is a plus.