What Jobs are available for Account Management in Mumbai?
Showing 265 Account Management jobs in Mumbai
Manager - Programmatic Account Management
Posted 14 days ago
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Job Description
About Media.net
Media.net is a leading online ad-tech company that develops innovative products for advertisers and publishers. Media.net has one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products and video. Media.net manages high-quality ad supply on over 500,000 websites and its platform and products are licensed by some of the largest publishers, ad networks and other ad tech companies worldwide.
By market cap, Media.net is one of the Top 5 largest ad-tech companies worldwide. By revenue, Media.net is the second-largest contextual advertising business worldwide. Media.net has 1500+ employees in key operation centers across – North America, Europe and Asia. Media.net's US HQ is based in New York, and Global HQ in Dubai.
Job Summary
We are looking for a seasoned industry professional who has a high-performance
background in ad tech business operations, partner account management & revenue
optimization, team management & overall strategy driving the business. As a DSP agnostic platform, our focus is to grow the ad-exchange business while helping direct advertisers hit their KPIs.The candidate should have good analytical skills, can interpret and work with big data
and should be technically inclined (coding not required)
As a strategic advisor to your clients, you will have the ability to be proactive, work independently, and possess excellent customer-facing communication skills. You will act as the primary point of contact for your clients and will be responsible for ensuring their success.
Job description:
- Own all strategic and operational aspects of client relationships, including overseeing integration and onboarding of new partners
- Use strong analysis, interpretation and independent judgment to strategize and identify revenue opportunities for PnL growth
- Liaise with internal teams like product and engineering to execute strategies and deliver custom client requirements
- Ensure clients receive the highest level of customer service and support
- Conduct research to gather intelligence on competitor products and constantly update yourself on the ad tech landscape
Qualifications:
- Bachelor's degree in Marketing, Advertising, or a related field.
- Minimum 2-3 years of relevant experience in areas mentioned.
- Proven account management experience working with top DSPs like Google DV 360/TTD/Criteo to grow their spends through Media.net Exchange
- Strong understanding of programmatic advertising concepts, including audience targeting, bidding strategies, and ad formats
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Proactive mindset, capable of identifying opportunities for improvement and taking initiative to implement them.
- Strong organizational and time management abilities, with the capability to handle multiple projects and deadlines simultaneously.
- Ability to work independently and as part of a team, with a high level of self-motivation and accountability.
- Familiarity with other digital advertising platforms and technologies, such as social media advertising and ad exchanges, is a plus.
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Graduate Trainee - Account Management
Posted 14 days ago
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About the job
About Dentsu International India:
Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before!
Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.
In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.
Learn more at:
Job Title: Graduate Trainee - Account Management
Location: Worli, Mumbai
Traineeship Duration: 6 Months
About the Role:
Are you passionate about digital media and looking to kickstart your career? Join Dentsu as a Graduate Trainee in Client Servicing! This 6-month traineeship program will give you hands-on experience in creating content and executing digital media campaigns for some of the most exciting brands.
Key Responsibilities:
- Create, curate, and implement engaging digital content for assigned brands.
- Manage social and digital presence, including online response management and platform maintenance.
- Interact across online platforms such as Facebook, Instagram, Twitter, LinkedIn, YouTube, Pinterest, and more.
- Collaborate with third-party vendors, influencers, and internal teams to meet campaign goals.
- Stay updated on changes in social media functionality, engagement methods, and digital trends.
- Overcome routine challenges and actively contribute to campaign execution.
- Attend and cover events as required.
What We’re Looking For:
- Pursuing or completed a certification/degree in Digital Media, SEO, or related fields (preferred).
- Full-time availability for the 6-month traineeship.
- Basic knowledge of social media channels, digital marketing, and online platforms.
- Strong written and verbal communication skills with attention to detail.
- Enthusiastic about the latest marketing trends, viral campaigns, and digital innovations.
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Associate Director - SEO (Account Management)
Posted 7 days ago
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Job Description
Pepper Content ( is building a global content marketing platform that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 4.5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% of talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and the majority of the startup ecosystem.
You should apply if:
- 10-12 years of proven experience as an SEO specialist or similar role, with a track record of successful SEO strategies and results.
- Deep understanding of search engine algorithms, ranking factors, and best practices in SEO.
- Proficiency in keyword research and analysis tools.
- Strong analytical skills with the ability to analyze complex data sets and draw actionable insights.
- Experience with SEO tools like Google Analytics, Google Search Console, SEMrush, Moz, or similar platforms.
- Solid knowledge of HTML, CSS, and website development frameworks.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Up to date with the latest industry trends and changes in search engine algorithms.
Responsibilities-
- Complete ownership of post-sales business delivery & growth of multi-million dollar client portfolio of top global brands
- Defining organization construct for rapid scale. Deliver performance and efficiency in the rapidly growing Business Operations team
- Oversee client account performance as Branch Head.
- Cultivate a data-driven culture to drive successful digital marketing campaigns.
- Pioneer search marketing services and lead growth in other digital marketing offerings.
- Implement advanced tracking and reporting standards for Enterprise clients to optimize ROI.
- Introduce cutting-edge business analytics and performance tracking practices for streamlined agency management.
- Develop and execute comprehensive SEO strategies aligned with organizational goals.
- Conduct thorough keyword research and analysis to enhance search rankings and organic traffic.
- Optimize on-page and off-page elements to improve search engine visibility and credibility.
- Collaborate with web developers to address technical SEO issues and ensure efficient crawling and indexing.
- Work closely with the content team to optimize content for maximum organic search visibility.
- Monitor and analyze key SEO metrics to evaluate strategy effectiveness and recommend improvements.
- Stay updated with industry trends, search engine updates, and best practices in SEO.
- Lead and mentor a team of SEO specialists, collaborating with cross-functional teams to align strategies with business objectives
Benefits at Pepper:
- Paid leaves for new parents
- Paid Menstrual Leave
- Flexible work timings
- Medical Insurance coverage for all employees and dependents including Parents or In-laws
- COVID 19 insurance coverage for all employees and dependents including Parents or in-laws
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Japanese Expert-WFH-B2B-Account Management exp
Posted 3 days ago
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Job Description
The successful candidate has experience building relationships with executive-level contacts, co-selling with channel partners, and is adaptable to changing or ambiguous environments. You must be highly results-driven, customer-focused, business savvy, and innovative at building internal and external relationships to help our clients transform their businesses!
Collaborate with internal teams such as marketing, product, and customer success to ensure customer satisfaction.
Mobilize and collaborate across a broad account team to create visibility with target accounts, drive engagement of target prospects at both the individual contributor and executive level, and move these accounts through the sales process.
Constantly generate pipeline through ever-evolving techniques, tools, product demonstrations, field marketing initiatives, trade shows, and top-tier channel partners.
At least 1 years experience B2B / Account Management Experience.
.Experience providing multiple -Channel Support Preferred (Phone , Chat ,Email ,Web etc )
Able to manage own accounts through Video Congercing and emails etc.
Highlight proficiency in CRM tools for account management and performance tracking
.Knowledge in CRM tools ( Preferred )
CRM expertise
- CRM (Customer Relationship Management)
- CRM Tools/CRM Software
- Salesforce, HubSpot, Sansan, Zoho, Pipedrive (Specify if a particular CRM is preferred)
- CRM Utilization/Extensive CRM Utilization
- CRM Strategy/CRM Implementation
Extensive experience utilizing a CRM to managed account opportunities and correlate key performance metrics.
An in the field mentality leading you to meet customers & prospects face to face wherever possible and capable of working in a Virtual First environment.
Japanese and English Fluency: Specify fluency in both Japanese and business-level English
CONTACT HR @ sana @sanasearchinternational.com /
SANA @
Shariq @
SALARY WILL BE DISCUSS DURING INTERVIEW
INTERESTED APPLICANT
JUST SEND:
Name:
phone:
Email:
no fees no charges
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Advisor - Account Services Management
Posted 4 days ago
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Job Description
Dell Technologies customers expect great things from both our products and our services.
The Field Functional Leader (FFL) is responsible for supporting and enabling field service excellence across three key pillars: CSP Offering, Field Support Augmentation, and Blended Delivery. This role ensures On-Site Engineers (OSEs) receive timely support and escalation management, coordinates after-hours service continuity, and drives alignment with strategic transformation goals.
Join us to do the best work of your career and make a profound social impact as a **Account Services Management Advisor (Field Functional Leader)** on our **Field Services Team** in **Mumbai, India** .
**What you'll achieve**
As a Field Functional Leader, you will be at the forefront of transforming field service delivery. You'll play a pivotal role in ensuring service excellence across CSP offerings, supporting frontline engineers, and driving operational efficiency through blended delivery models.
**You will:**
+ **Make a measurable impact** on customer satisfaction and service continuity.
+ **Lead strategic initiatives** that shape the future of field operations.
+ **Collaborate cross-functionally** with Sales, Engineering, and Customer teams to solve complex challenges.
+ **Grow your leadership influence** by managing escalations, optimizing resource logistics, and aligning with transformation goals.
+ **Develop a global perspective** through engagement with diverse teams and customers across regions.
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
+ 5+ years of experience in field service operations or functional leadership.
+ Strong customer engagement and cross-functional collaboration skills.
+ Proven ability to manage escalations and coordinate across teams and time zones.
+ Familiarity with CSP offerings and blended delivery models.
+ Multilingual capabilities are a plus.
**Desirable Requirements**
+ Bachelor's degree in Engineering, Business, or related field (preferred).
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date: 5 Nov 2025**
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
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Customer Service Manager
Posted 4 days ago
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Job Description
This is a critical position, responsible for leading all Logistics and Transportation operations for the Affiliate.
Our logistics network currently includes 4 active DC's. We deliver to 60 FSS and 18 Wholesalers/Retailers spread over 17 Brazilian states, with transportation distances ranging from 500 to 3.000 km.
We estimate moving 4,0+ million saleable units through our DC's in FY24, adding up to 6,5+ million units when including non⁃saleables / collaterals
This area is responsible for more than 90 % of the yearly local Supply Chain budget, which is valued at around 9,5 million for FY24. (8,8 % of Net Sales)
**Qualifications**
⁃ Logistics Strategic Planning (Warehousing and Transportation)
⁃ Logistics Operations Leadership
⁃ Warehousing and Freights Budget Management
⁃ Logistics Contractors Management (3PL's)
⁃ Service Level Management
⁃ Environmental Affairs and Safety Leadership
⁃ Operations Quality Assurance
⁃ SAP Expertise (mainly OTC and WM)
Equal Opportunity Employer
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact
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Customer Service Representative
Posted 4 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Mumbai - Magnus Towers, 501, 5th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Customer Service Representative
Posted 7 days ago
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Job Description
The Customer Support Executive will apply his/her expertise and knowledge in handling voice-based interactions, resolving billing inquiries, and ensuring accurate and timely processing of medical claims. The ideal candidate will have a strong background in medical billing processes and possess excellent communication skills to interact with international clients and healthcare professionals
Responsibilities
- Handle billing and collections processes via phone.
- Verify patient information and update billing records.
- Submit insurance claims and follow up on denials or rejections.
- Communicate with patients and insurance companies to resolve billing issues.
- Ensure compliance with healthcare regulations and confidentiality policies.
- Prepare and send out patient statements and bills.
- Assist with setting up payment plans for patients.
- Maintain accurate billing records and document interactions.
Softskills
- Effective communication skills
- Basic computer skills, such as sending emails, typing, and using spreadsheets.
- Interact virtually with clients and patients.
- Creative problem-solving skills
- Work independently.
- Collaborate well with others.
- Multitask
Main Job requirements
- Candidate with International Voice Experience preferable.
- Voice And Accent (VnA) should be the best CEF rating (>9)
- Candidates with voice experience and have an excellent communication can apply.
- Experienced candidates should have supporting documents.
- 5 days’ work with two Week-Off. (24/7 Shifts – Any 9 hours assigned by the reporting person with Rotational week offs). Most frequently in night shifts
- 12th or diploma only with experience will be eligible.
Qualifications
- At least 6 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Its a remote opportunity but the candidates will have to come to Mumbai for 20days training
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International Customer Service
Posted 8 days ago
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Job Description
Job Location: Airoli, Navi Mumbai
Process: US Process - International Voice Process.
Salary: 3.30 LPA
Perks: Night Allowance + One-way cab (drop facility only)
Shift: US Shift (Night shift- Timings tentatively from 6 PM-3 AM)
Roles & Responsibilities:
- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
- Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
- Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
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Customer Service Executive
Posted 3 days ago
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Job Description
Job Title: Executive/Sr. Executive - Customer Service
Industry: Freight Forwarding
Department: Import-FCL/LCL
Qualification:
- Any Graduate
- MBA preferred but not mandatory.
Position Summary
- Act as a single point of contact
- Understand customer requirements and escalate potential issues if any
- Arrange shipments for the customer
- Follow-up with customers for outstanding payments
Experience:
- 1-3 years of experience in Freight Forwarding.
- Should have pre & post customer service activities in Imports
- USA & China trade lane experience
Apply resume to
No Of Openings: 3
Thanks & Regards,
Swift - HR
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