19 Administrative Support jobs in Mangaluru

Branch operations and Branch Banking Sales.

Handled ETB & NTB customers

Developing and executing a plan to cross-sell financial products

Achieving service and sales targets.

This job is provided by Customer Service Process, Rotational weekly off and attractive incentive,

Languages requirement - Kannada or Telugu or Tamil or Malayalam or Hindi and English

Urgent Openings employee vacancy is available

Dear Candidate,

We have job openings with Small Finance Bank for Operations role Mangalore

Designation: Customer Service Manager

Location: Mangalore

Position description: Ensure superior customer service during all branch transactions. Act as a key coordinator between tellers, team leaders, and customers.

Primary Responsibilities:

• 1. Manage maker-checker roles, customer assistance (May I Help You'), and inventory authorization.
• 1. Act as custodian for lockers, vaults, and keys; ensure safety and regular checks.
• 1. Provide front-end service including cash disbursal, DDs, cheque handling, and query resolution.
• 1. Address customer grievances and provide solutions per bank policies.
• 1. Support BOSM in daily operations and branch service standards.
• 1. Guide and assist customers with banking transactions and referrals.
• 1. Monitor and improve service quality; implement corrective actions.
• 1. Engage with dormant clients to activate and deepen relationships.
• 1. Lead and supervise the Customer Service Executive team.

If interested, apply as below:

EMAIL: cv to / Whatsapp CV to

(Or)

Call me back to

Thanks & Regards,

Selvi Sai

Chief Recruitment Specialist - Leadership & Mid / Senior Level Hiring

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Looking for enthusiastic Customer Service Executive who are passionate about helping customers and building great experiences Aastha Next Gen solutions

Location : Mangalore

Minimum 6month experience

Strong Communication skills

Problem solving

Freshers can also apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹96, ₹180,000.00 per year

Benefits:

• Health insurance

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Role: Customer Service Executive

Location: Kankanady, Mangalore

Experience: 0-2 years

Roles & Responsibilities

• Assist customers via phone, email, and chat
• Resolve inquiries, troubleshoot issues, and provide solutions
• Maintain accurate records of customer interactions
• Ensure customer satisfaction and follow up on issues
• Contribute to team efforts and meet performance goals
• Strong communication skills
• Previous customer service experience preferred
• Problem-solving and multitasking abilities
• Technical support experience is a plus
• Competitive salary and opportunities for career growth

Share you resumes to

Job Types: Full-time, Fresher

Pay: ₹13, ₹15,000.00 per month

Benefits:

• Paid sick time

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Walk in Drive at Mphasis Mangalore Location. Interested candidates can apply for the below job and attend directly.

Interview date: 3rd to 20 of Sep 2025 (saturday and Sunday is an off)

Interview time: 10.30 am to 5 pm

Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB OPPORTUNITY)

Shifts: Must be ok to work on Night Shift (6.30 pm to 3.30 am) M-F

Job Title: Support Specialist (Voice Process)

Job Duration: Full time job opportunity with Benefits

Work Location: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB)

Process Skills:

· Respond to customer queries via inbound/outbound calls and emails within defined SLA's

· Record interaction using client system with proper classification

· Refer Knowledge base and perform task as per defined process

· Follow up and closure of interactions to ensure customer satisfaction

· Passionate about customer service

· Comfortable with Rotational shifts, extended working hours and weekly offs.

· Candidate should clear the V&A and online typing tests

Technical Skills:

• Looking for freshers with excellent communication skills.
• Bachelor's Degree is a Must
• Operating the computer- Intermediate
• MS Office - Intermediate
• Avaya/Phone Operating skills – Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Analytical skills

About US

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays

Company Overview

EDHR is a leading Human Resources Services company specializing in education-based recruitment. By connecting qualified candidates with ideal job opportunities, we serve the unique needs of educational organizations. Our headquarters are in Bangalore, Karnataka, and we leverage advanced matching algorithms and a broad network to provide a variety of education-related roles. Our team is committed to supporting educational institutions in shaping the future by finding the right talent to create impactful educational experiences.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This full-time position is located in Mangaluru, and is ideal for a junior-level professional with 1 to 3 years of experience. The role involves providing excellent customer service, managing customer relationships, and supporting our education-based recruitment services. As a Customer Service Representative at EDHR, you will play a crucial role in ensuring client satisfaction and fostering strong relationships.

Qualifications and Skills

• Bachelor in relevant field
• Proficiency in CRM software to efficiently manage customer interactions and maintain accurate customer records.
• Excellent soft skills, including active listening, empathy, and effective communication, to handle customer inquiries and concerns professionally.
• Strong data entry skills to ensure all customer information and interactions are accurately recorded and maintained in the system.
• Multilingual proficiency to effectively communicate with a diverse client base, enhancing customer service and satisfaction.
• Strong customer relationship management abilities to build and sustain positive relationships with clients and stakeholders.
• Tele-calling skills with the ability to make targeted calls to potential and existing clients (Mandatory skill).
• Fluency in English with the ability to communicate clearly and professionally in verbal and written formats (Mandatory skill).
• Experience with lead generation techniques to identify and secure potential clients and business opportunities (Mandatory skill).

Roles and Responsibilities

• Act as the primary point of contact for customer queries, providing prompt and accurate information and assistance.
• Manage and update customer accounts and interactions in the CRM system, ensuring all records are current and accurate.
• Conduct tele-calling campaigns to generate leads, build client relationships, and promote our recruitment services.
• Collaborate with the sales and recruitment teams to address client needs and facilitate seamless service delivery.
• Foster positive relationships with existing clients by ensuring their service needs are met and exceeded.
• Identify potential areas for service improvement by analyzing customer feedback and complaints and providing insights to management.
• Participate in training and development workshops to enhance service delivery and customer engagement skills.
• Ensure adherence to company policies, procedures, and quality standards in all customer interactions and service delivery.

Candidates staying in Mangaluru and meeting the above criteria can apply by sending their resume to

Company Overview

EDHR is a leading Human Resources Services company specializing in education-based recruitment. By connecting qualified candidates with ideal job opportunities, we serve the unique needs of educational organizations. Our headquarters are in Bangalore, Karnataka, and we leverage advanced matching algorithms and a broad network to provide a variety of education-related roles. Our team is committed to supporting educational institutions in shaping the future by finding the right talent to create impactful educational experiences.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This full-time position is located in Mangaluru, and is ideal for a junior-level professional with 1 to 3 years of experience. The role involves providing excellent customer service, managing customer relationships, and supporting our education-based recruitment services. As a Customer Service Representative at EDHR, you will play a crucial role in ensuring client satisfaction and fostering strong relationships.

Qualifications and Skills

• Bachelor in relevant field
• Proficiency in CRM software to efficiently manage customer interactions and maintain accurate customer records.
• Excellent soft skills, including active listening, empathy, and effective communication, to handle customer inquiries and concerns professionally.
• Strong data entry skills to ensure all customer information and interactions are accurately recorded and maintained in the system.
• Multilingual proficiency to effectively communicate with a diverse client base, enhancing customer service and satisfaction.
• Strong customer relationship management abilities to build and sustain positive relationships with clients and stakeholders.
• Tele-calling skills with the ability to make targeted calls to potential and existing clients (Mandatory skill).
• Fluency in English with the ability to communicate clearly and professionally in verbal and written formats (Mandatory skill).
• Experience with lead generation techniques to identify and secure potential clients and business opportunities (Mandatory skill).

Roles and Responsibilities

• Act as the primary point of contact for customer queries, providing prompt and accurate information and assistance.
• Manage and update customer accounts and interactions in the CRM system, ensuring all records are current and accurate.
• Conduct tele-calling campaigns to generate leads, build client relationships, and promote our recruitment services.
• Collaborate with the sales and recruitment teams to address client needs and facilitate seamless service delivery.
• Foster positive relationships with existing clients by ensuring their service needs are met and exceeded.
• Identify potential areas for service improvement by analyzing customer feedback and complaints and providing insights to management.
• Participate in training and development workshops to enhance service delivery and customer engagement skills.
• Ensure adherence to company policies, procedures, and quality standards in all customer interactions and service delivery.

Candidates staying in Mangaluru and meeting the above criteria can apply by sending their resume to

Job Title: Inbound Customer Service Agent

Location: Mangalore

Shifts: Rotational Shift including night shifts

Employment Type: Full-Time

About Us:

unifyCX ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Job Summary:

We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence.

Key Responsibilities:

• Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
• Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.
• Demonstrate active listening and adapt communication style based on the customer's tone, cultural context, and emotional state.
• Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
• Maintain effective call control, ensuring smooth transitions and proper call direction.
• Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.
• Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.
• Accurately set up or act on cases as needed, following company guidelines and compliance rules.
• Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.

Skills Needed:

• Bachelor's Degrees/Diploma in a relevant field or equivalent experience.
• Proficient in English (verbal and written) – must meet proficiency scale requirements.
• Strong customer service skills, demonstrated through interviews and role play evaluations.
• Ability to learn and comprehend training material in English.
• Excellent active listening and communication skills.
• Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.
• Good PC and internet navigation skills, including browser and system operations.
• Typing-by-touch proficiency with high accuracy.
• Prior experience in self-directed training and PC-based learning (preferred).
• Ability to handle sensitive information and follow background check compliance standards.
• Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.
• Prior experience in a multilingual contact center or customer support environment.
• Familiarity with financial services, payment systems, or card member services is a plus.