89 Business Process Manager jobs in Chennai

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

The Business Process Manager is responsible for managing the overall application and processes of ongoing operations by resolving transactional grief and administrative process work to ensure facility production lines run as intended. The ideal candidate will be responsible for leading a team of procurement professionals who Processes requisitions and provides support for purchasing, supply chain, sourcing, cost, price analyses and contract/purchase order generation. Performs analysis and maintenance of assigned processes that produce output excellence, builds expertise for the assign process area, and contributing to continuous improvement efforts. Supports customers and customer proposal efforts with pricing information and supplier selection.

Successful candidate will need to have at least 6-8 years of Lognet , CBS & CGM ERP expertise. Role will require working in night shift to cover North America region.

Participates in developing functional requirements for business systems; tests, trains and implements applications.

Responsibilities

• Performing customer support processes and activities for the implementation of new or existing applications.
• Designing, prototyping, coding and testing new or enhanced applications.
• Monitoring the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.
• Translating clients requirements to functional documentation; participating in technical designs and test planning.

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors

Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Level Working Knowledge:

• Comments on the organization's business model and financial goals.
• Communicates key considerations for business decision making process.
• Cites examples of types of information needed to make sound business decisions.
• Participates in business task to get things done in own unit or area.
• Caters to key stakeholders and their priorities.

Business Process Design: Knowledge of business process design; ability to develop appropriate techniques to re-examine key processes and focus on optimizing organizational performance.

Level Working Knowledge:

• Carries out business process design tasks with some supervision and coaching.
• Uses a variety of business process design tools and techniques.
• Examines, interprets, and explains work-flow materials and documentation.
• Documents common obstacles and barriers for effective implementation.
• Analyzes a process and associated business logic and offers recommendations based on analysis.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Working Knowledge:

• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

Level Working Knowledge:

• Adjusts to new or changing assignments, processes, and people.
• Demonstrates willingness to listen to other opinions.
• Provides examples of shifting from task to task.
• Identifies and considers alternative approaches to situations or problems.
• Accepts new or radical ideas with an open mind; avoids snap reactions.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Level Extensive Experience:

• Clarifies and handles multiple concurrent and diverse activities.
• Shifts focus among several efforts as required by changing priorities.
• Addresses potential conflicts that impact current delivery commitments.
• Works with or leads others to re-prioritize work and reschedule commitments as necessary.
• Responds to shifting priorities while maintaining progress of regularly scheduled work.
• Demonstrates an expectation that there will be ongoing shifts in demands and priorities.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge:

• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Level Working Knowledge:

• Follows policies, practices and standards for determining functional and informational requirements.
• Confirms deliverables associated with requirements analysis.
• Communicates with customers and users to elicit and gather client requirements.
• Participates in the preparation of detailed documentation and requirements.
• Utilizes specific organizational methods, tools and techniques for requirements analysis.

Relocation is available for this position.

Posting Dates:

September 16, September 23, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

Responsibilities

Qualifications

• Develop and execute comprehensive operational strategies aligned with the company's long-term vision and goals.
• Oversee and manage daily operations across various departments, including production, logistics, customer service, and supply chain.
• Establish, monitor, and analyze key performance indicators (KPIs) to drive operational excellence and efficiency.
• Implement and refine operational policies and procedures to streamline processes and reduce costs.
• Lead and mentor operational teams, fostering a culture of high performance, accountability, and continuous improvement.
• Manage departmental budgets, ensuring effective resource allocation and cost control.
• Identify opportunities for process optimization, implementing innovative solutions to enhance productivity and quality.
• Ensure compliance with all relevant industry regulations, safety standards, and company policies.
• Develop and maintain strong relationships with key suppliers, partners, and stakeholders.
• Drive initiatives to improve customer satisfaction and service delivery.
• Oversee inventory management and supply chain logistics to ensure timely and cost-effective delivery.
• Lead change management efforts, effectively communicating and implementing strategic operational shifts.
• Analyze market trends and competitor activities to identify potential opportunities and threats.
• Prepare regular operational reports and present findings and recommendations to senior leadership.
• Champion a data-driven approach to decision-making within operations.
• Ensure robust disaster recovery and business continuity plans are in place.

• Master's degree in Business Administration (MBA), Operations Management, Engineering, or a related field.
• Minimum of 10-15 years of progressive experience in operations management, with at least 5 years in a senior leadership role (Director or VP level).
• Demonstrated experience in managing complex operations in a multi-departmental environment.
• Proven ability to develop and implement successful operational strategies that drive profitability and growth.
• Strong understanding of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
• Exceptional leadership, team-building, and motivational skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Outstanding communication, negotiation, and interpersonal skills.
• Proficiency in using ERP systems and other operational management software.
• Experience in budget management and financial analysis.
• Ability to thrive in a fast-paced, dynamic business environment.
• Knowledge of supply chain management and logistics best practices.

• Developing and executing comprehensive operational strategies and plans.
• Managing and supervising all day-to-day operational activities.
• Implementing and monitoring key performance indicators (KPIs) to track operational efficiency.
• Driving continuous improvement initiatives across all operational departments.
• Overseeing budgeting, resource allocation, and cost management for operations.
• Ensuring compliance with all relevant regulations and industry standards.
• Leading, mentoring, and developing a high-performing operations team.
• Identifying and implementing technological solutions to enhance operational processes.
• Managing relationships with key suppliers and stakeholders.
• Resolving operational issues and implementing corrective actions swiftly.

• MBA or Master's degree in Operations Management, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing large-scale operations and teams.
• Extensive experience in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong financial acumen and experience with budgeting and P&L management.
• Excellent leadership, communication, and stakeholder management skills.
• Demonstrated ability to develop and implement strategic operational plans.
• Experience in driving change management initiatives.
• Proficiency in relevant operational software and analytics tools.

• Develop and execute strategic operational plans to achieve company objectives and growth targets.
• Oversee and manage all aspects of the company's global operations, including production, logistics, supply chain, and customer service.
• Drive continuous improvement initiatives using methodologies such as Lean and Six Sigma to enhance efficiency and reduce costs.
• Establish and monitor key performance indicators (KPIs) for all operational areas, ensuring performance targets are met or exceeded.
• Lead and mentor operational teams across different regions, fostering a high-performance culture.
• Implement and manage robust risk management strategies to mitigate operational disruptions.
• Optimize resource allocation and budget management for all operational activities.
• Ensure compliance with all relevant industry regulations and company policies.
• Collaborate with executive leadership to align operational strategies with overall business goals.
• Identify and implement new technologies and best practices to enhance operational capabilities.

• Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field. An MBA or advanced degree is highly preferred.
• Minimum of 12 years of progressive experience in operations management, with at least 5 years in a senior leadership or executive role.
• Proven track record of successfully managing large-scale, complex operations, preferably in a multinational setting.
• Extensive experience with operational strategy development, process improvement, and performance management.
• Strong understanding of supply chain management, logistics, and manufacturing principles.
• Exceptional leadership, strategic thinking, and decision-making abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using operational management software and data analysis tools.
• Demonstrated ability to drive change and foster a culture of continuous improvement.

• Basic knowledge of data center operations
• Basic knowledge of Unix & Windows Server operating system
• Basic knowledge of TSM Backup and database
• Data center IT Operations activity
• Database & Backup Operations
• Daily Data Center IT Operation (EOD/BOD) checklist & CRF etc.
• Execution of Backup Job on Servers & database

Key Responsibilities:

• Maintain and update the online product catalog, ensuring product listings are accurate, complete, and aligned with brand standards.
• Add new products and manage updates to existing listings, including descriptions, specifications, pricing, and images.
• Collaborate with cross-functional teams including merchandising, supply chain, IT, and digital marketing to ensure catalog consistency and alignment.
• Support the development and implementation of automation tools and solutions that improve catalog efficiency and accuracy.
• Monitor catalog performance and user experience, identifying opportunities to improve product discoverability and conversion.
• Assist in managing product data integrity across platforms and databases.
• Support special projects, seasonal rollouts, and campaign-related updates to the product catalog.
• Apply marketing insights to enhance product presentation and user engagement.

Qualifications:

• Bachelor's degree required (BA or BS in Marketing, Business, or related field).
• MBA preferred.
• Minimum 2
  + years of experience
  in marketing, e-commerce, or a related field.
• Strong attention to detail and organizational skills.
• Experience with e-commerce platforms and catalog/content management systems.
• Project management experience is a plus.
• Demonstrated ability to collaborate cross-functionally and communicate effectively.
• Familiarity with automation tools, product data feeds, or PIM systems is a plus.

TNQTech is looking for an operations trainee to join our growing team of people working to redefine content and technology in the scholarly publishing landscape. As an operations trainee, you will interact with customers and ensure that deliverables meet customer expectations. You will work closely with data and will monitor schedules to ensure on-time deliveries.

Responsibilities

• Work closely with managers to ensure deliverables are as per standards and customer expectations
• Collate, validate, and present data
• Manage and interact with customers via emails and calls
• Schedule, monitor, deliver, and track invoice files as per TAT
• Maintain and update trackers, follow up, monitor, and deliver the day's schedule

The ideal candidate

• An undergraduate or postgraduate with a degree in any subject, who possesses good written and oral communication skills
• Someone skilled with MS Office
• An enthusiastic learner and a proactive individual
• Someone available to work in rotational shifts (including shifts)

Shift schedule

• 1st shift: 6.15 a.m. 1.45 p.m.
• 2nd shift: 1.45 p.m. 9.15 p.m.
• Night shift: 09:15 p.m. 06:00 a.m.