26 Business Process Services jobs in Indore

• Assist in collecting and analyzing business data from various sources.
• Support the development of reports and presentations for management.
• Participate in meetings to understand business needs and project requirements.
• Help in identifying discrepancies and recommending solutions for process improvements.
• Conduct market research and competitor analysis under supervision.
• Learn and apply business analysis tools and methodologies.
• Collaborate with team members on assigned projects.
• Document findings and insights clearly and concisely.
• Gain exposure to different business units and their operational needs.
• Contribute to team efforts by accomplishing related tasks as needed.

• Recent graduate with a Bachelor's degree in Business, Economics, Statistics, or a related field.
• Strong analytical and quantitative skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Eagerness to learn and a proactive attitude.
• Ability to work both independently and as part of a team.
• Basic understanding of business principles is a plus.
• Familiarity with data analysis concepts is advantageous.
• Must be available for a hybrid work arrangement in **Indore, Madhya Pradesh, IN**.

About the Role

We are hiring a Functional QA Engineer who brings both business understanding and quality engineering skills . The role focuses on building quality from the first requirement using AI tools and copilots to design smarter tests, identify defects early, and simplify documentation.

You’ll work closely with product and development teams, using an AI-first approach to make testing faster, sharper, and more efficient.

Responsibilities

• Use AI-based tools to plan, design, and run functional tests.
• Create and maintain test scenarios from user stories or requirements using tools like ChatGPT, Testim, or Mabl .
• Run manual and automated tests, identify flaky cases, and suggest areas for automation.
• Use AI insights to spot defect trends and speed up root cause analysis.
• Generate realistic test data with privacy-safe, AI-generated datasets.
• Automate documentation, test reports, and test case updates.
• Work with Product, Development, and DevOps teams to include AI-driven insights in sprints.
• Try out new AI/ML testing tools and share recommendations.

Skills & Experience

• At least 8+years of experience in Functional QA (manual + automation).
• Good knowledge of QA processes, test planning, and test design.
• Hands-on experience with tools like Selenium, Playwright, or Cypress .
• Working knowledge of AI-powered QA tools such as Testim, Mabl, or Functionize.
• Experience with ChatGPT, Copilot, Gemini, or similar tools for creating test cases or documentation.
• Basic understanding of prompt design and how to guide AI tools effectively.
• Scripting in Python or JavaScript .
• Exposure to CI/CD platforms like Jenkins, GitHub Actions, or Azure DevOps.
• Strong attention to detail and analytical skills.

Good to Have

• Experience testing AI models or validating LLM responses.
• Worked with AI-driven test management or low-code testing platforms.
• Understanding of AI fairness and bias in testing.
• Experience with QA dashboards or analytics using AI insights.

Job Purpose

· Review and update the ALM policy, ensuring governance around ALM process

· IRRBB analysis

· Keep oversight of key developments/escalations from IBG ALCO

· Monitor recovery plan triggers

· In depth analysis of Net interest margin (NIM) on monthly basis to ALCO

· Produce P&L analysis, funding center profit distribution and handle all adhoc analysis requirements of the funding center.

· Produce Group ALCO pack on monthly basis

· To automate reports in coordination with IT to improve operational efficiency.

· To play a a key role in the new management reporting projects

· Annually refresh policies on ALM and other related policies like Group Capital Allocation policy, RAROC policy

· Review bank level capital and overseas branches capital position and prepare periodic reports for ALCO

· Have in depth understanding of RAROC and produce quarterly analysis of RAROC

Key result Areas

· Provide adhoc analysis requested by ALCO in complex areas, such as deep dive analysis into NIM, peer analysis on capital ratios, liquidity related, etc.

· Comply with Interest rate risk in banking book (IRRBB) standards

· Review and update the ALM policy, ensuring governance around ALM process

· Specific focus on in-depth analysis, timely submission of presentations, , improving efficiency and maintaining/enhancing controls in ALM

· To publish a consolidated view of the funding center including diverse and complex revenue streams like investments and money market. Responsibility to reconcile this P&L with management books.

· Coordinating automation initiatives in coordination with IT in brining new innovations and automation initiatives

· To prepare ALCO pack accurately and ensure that sufficient internal controls are maintained.

· Prepare RAROC analysis – bank wide and publish the results to Group ALCO

Perform analysis on capital adequacy, capital efficiency – group level and overseas branches

Knowledge, Skills and Experience

· Chartered accountant with 8-10 years of banking experience in areas of management or financial reporting

· Ability to write codes to automate various excel based reports preferred. Excellent PC skills and should be seamlessly able to work with all Microsoft application, in specific excel and power point and PowerBI

· Excellent understanding of the back end systems and complexities of FTP/ALM processes.

· Good knowledge of interest rate risks & liquidity risks of various banking products

· Strong interpersonal skills to coordinate with cross functional teams in projects and delivering to expectations of key stakeholders.

Capable of understanding & communicating in a clear and concise fashion with various senior business group executives & other stakeholders across the bank on issues concerning transfer pricing, ALM and projects

• Analyze existing manufacturing processes to identify areas for improvement.
• Implement lean manufacturing principles and Six Sigma methodologies.
• Develop and optimize standard operating procedures (SOPs).
• Conduct time-and-motion studies to improve efficiency.
• Design and implement new process flows to enhance productivity.
• Develop and track key performance indicators (KPIs) for process improvements.
• Collaborate with production and quality teams to ensure successful implementation.
• Provide training to staff on new processes and methodologies.
• Identify and reduce waste in all forms (material, time, energy).
• Contribute to a culture of continuous improvement and operational excellence.

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, or a related field.
• Minimum of 4 years of experience in process improvement within a manufacturing setting.
• Proven experience with Lean Manufacturing and Six Sigma methodologies (Green Belt or Black Belt preferred).
• Strong analytical and problem-solving skills.
• Proficiency in process mapping and simulation software.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work effectively on the manufacturing floor and collaborate with diverse teams.
• Detail-oriented with a commitment to quality and efficiency.

• Analyze existing business processes to identify areas for improvement and cost reduction.
• Design, develop, and implement new, efficient processes and workflows.
• Utilize Lean Six Sigma methodologies to drive process optimization.
• Develop and maintain process documentation, including flowcharts and standard operating procedures.
• Facilitate cross-functional teams in process improvement projects.
• Define and track key performance indicators (KPIs) for process performance.
• Implement change management strategies to ensure successful process adoption.
• Train employees on new processes and best practices.
• Conduct root cause analysis for process failures and develop corrective actions.
• Stay current with industry best practices and emerging process improvement technologies.

• Bachelor's degree in Industrial Engineering, Operations Management, or a related field.
• Minimum of 4 years of experience in process improvement, operations analysis, or related roles.
• Strong knowledge of Lean Manufacturing and Six Sigma principles (certification preferred).
• Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis software.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proven ability to manage projects and deliver results.
• Strong communication, facilitation, and interpersonal skills.
• Ability to work independently and collaborate effectively in a remote team environment.
• Experience with change management principles.
• Familiarity with ERP systems and other operational software.

• Analyze existing manufacturing and operational processes to identify areas for improvement.
• Utilize lean manufacturing tools and techniques (e.g., Kaizen, Six Sigma, 5S) to optimize workflows.
• Collect and interpret data related to process performance, quality, and cost.
• Develop and implement process improvement initiatives to enhance efficiency and reduce waste.
• Conduct root cause analysis for production issues and quality deviations.
• Design and document new or revised operational procedures.
• Collaborate with cross-functional teams to ensure successful implementation of process changes.
• Monitor the performance of implemented improvements and make necessary adjustments.
• Train staff on new processes and quality standards.
• Prepare reports and present findings and recommendations to management.

• Lead the identification, analysis, and documentation of current business processes across various departments.
• Design and develop optimized future-state processes that align with strategic business goals.
• Develop detailed project plans, including scope, timelines, resource requirements, budgets, and risk assessments for process improvement projects.
• Manage project execution from initiation to completion, ensuring adherence to project plans and quality standards.
• Facilitate cross-functional workshops and team meetings to gather requirements, brainstorm solutions, and gain buy-in.
• Implement process changes, oversee pilot programs, and manage the rollout to affected departments.
• Develop and deliver training materials to ensure smooth adoption of new processes.
• Monitor and measure the impact of implemented process changes, reporting on key performance indicators (KPIs) and return on investment (ROI).
• Identify and manage project risks and issues, developing effective mitigation plans.
• Foster a culture of continuous improvement and encourage employee engagement in process enhancement efforts.

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field. A Master's degree is a plus.
• Minimum of 6 years of experience in project management, with a strong focus on business process improvement, re-engineering, or operational excellence.
• Demonstrated experience with process mapping tools (e.g., Visio, Lucidchart) and methodologies (e.g., Lean, Six Sigma).
• Proven ability to manage complex projects with multiple stakeholders.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization.
• Proficiency in project management software (e.g., MS Project, Asana).
• Experience in change management principles and practices.
• Ability to work collaboratively within a team environment and lead by example.
• Strong understanding of business operations and financial principles.