98 Business Transformation jobs in India
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Director Business Transformation
Posted today
Job Viewed
Job Description
Job Summary :
The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company’s long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact.
Key Responsibilities :
- Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies.
- Develop and implement a comprehensive business transformation strategy that aligns with the company’s objectives and operational priorities.
- Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness.
- Oversee the adoption of digital technologies, automation, and data-driven decision making to enhance operational capabilities.
- Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success.
- Roll out predictive analysis capability through data analysis and business intelligence.
- Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery.
- Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels.
- Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization’s performance indicators and quality standards.
- Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs.
- Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success.
- Identify potential risks and develop mitigation strategies to ensure smooth project execution.
- Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile.
- Manage budgets, resources, and timelines for multiple transformation initiatives.
- Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture.
Qualifications & Experience :
- A degree or higher in Business, Management, or a related field, or equivalent experience.
- 10+ years of experience in business transformation, operational strategy, or process improvement within financial services.
- Proven senior experience in leading and successfully delivering transformation change in an operational context.
- Strong knowledge of digital transformation, automation technologies, data analysis, business intelligence, RPA and AI Experience as evidenced by skills such as machine learning, natural language processing, or data science.
- Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience.
- Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services.
- Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent.
- Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage.
- Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks.
- Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels.
- Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions.
- Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization’s performance indicators and quality standards.
- Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer focused culture.
Company Overview
As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.
Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.
Lines of Business:
- Primary Servicing – Loan, Credit Card & Lease
- Capital Markets Services – Backup Servicing, Verifications,
- Collateral Management, Structured Settlements, etc.
- Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services
Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.
Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India
Business Transformation Manager
Posted today
Job Viewed
Job Description
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job location :Bangalore/Hyderabad/Gurugram
Position : Sr. Manager / Manager- Business Transformation
Division : BPO
Experience : 8-10+ years of relevant work experience in process transformation, implementing Intelligent automation, large-scale Quality projects.
Responsibilities:
We are currently seeking highly skilled and certified Lean Six Sigma Black Belt/PMP certified professional for an open position in our Banking Financial Services (BFS) division. If you have hands-on experience in Banking Back Office operations and the Contact Center domain, this could be a golden opportunity for you!
- Working with management to determine strategy for new initiatives or projects.
- Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and TO-BE process maps
- Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints)
- Ability to perform data analysis and identify the key inference for driving the impacted metrices
- Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement
- Engage with stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
- Ability to identify the digital intervention for improving the efficiency and effectiveness of processes
- Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets.
- Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises.
- Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met.
- Communicating with stakeholders about transformation initiatives and their impact on the business.
- Monitor & audit the deployed processes for effectiveness & efficiency
- Responsible for generating business impact for the clients using the CI methodologies and frameworks
- Responsible for identifying the Gen AI opportunities -Capabilities, applicability and business case
- Understanding of scenario to implement the AI, ML tools
Key Performance Indicators
- Value delivered through projects in different client businesses across Operations, Digital and Technology.
- Automation identification and deployment with support from Digital and technology teams.
- Project Management and Process Improvement
- Facilitating change including facilitated Idea generation and idea management.
- Working collaboratively with Digital, Tech, Cx and automation teams to deliver the key objectives
Qualification & Experience requirements
- Bachelor’s degree in a related field, such as business administration, management or engineering.
- Experience in business transformation and change management in previous organisation is desired.
- Good/Strong understanding of Generative AI, predictive ML, and data analytics.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in Hybrid setup
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Padmapriya Shekar
Business Transformation Consultant
Posted today
Job Viewed
Job Description
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Business Transformation Consultant
Job location : Hybrid – Mumbai, Bengaluru, Hyderabad, Gurgaon
Experience : Min 10+ years of relevant work experience in process transformation, operational excellence, or business consulting.
Job Description:
We are seeking a highly experienced and strategic Process Mining & Continuous Improvement Consultant to lead process analysis and transformation initiatives across key client engagements. This role requires hands-on expertise with leading process mining platforms (e.g., Celonis, Signavio, Software AG) and a proven track record in leveraging data-driven insights to drive operational excellence.
---
Key Responsibilities:
Process Mining & Analysis
· Collaborate with clients to identify critical data points and define data requirements for process analysis.
· Lead workshops with stakeholders to map, validate, and analyze end-to-end business processes.
· Execute data mining, process mining, and process mapping to uncover inefficiencies and improvement opportunities.
· Develop and validate business cases for identified use cases, including ROI estimation and value realization.
Continuous Improvement (CI)
· Drive continuous improvement initiatives across business functions using Lean, Six Sigma, and Design Thinking methodologies.
· Create detailed documentation: process flow diagrams, gap analyses, root cause reports, and improvement plans.
· Identify and pre-qualify RPA opportunities to enhance process efficiency and reduce manual effort.
· Work with cross-functional teams to implement actionable recommendations that drive measurable value.
Business Transformation Manager
Posted today
Job Viewed
Job Description
Job location :Bangalore/Hyderabad/Gurugram
Position : Sr. Manager / Manager- Business Transformation
Division : BPO
Experience : 8-10+ years of relevant work experience in process transformation, implementing Intelligent automation, large-scale Quality projects.
Responsibilities:
We are currently seeking highly skilled and certified Lean Six Sigma Black Belt/PMP certified professional for an open position in our Banking Financial Services (BFS) division. If you have hands-on experience in Banking Back Office operations and the Contact Center domain, this could be a golden opportunity for you!
- Working with management to determine strategy for new initiatives or projects.
- Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and TO-BE process maps
- Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints)
- Ability to perform data analysis and identify the key inference for driving the impacted metrices
- Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement
- Engage with stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
- Ability to identify the digital intervention for improving the efficiency and effectiveness of processes
- Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets.
- Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises.
- Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met.
- Communicating with stakeholders about transformation initiatives and their impact on the business.
- Monitor & audit the deployed processes for effectiveness & efficiency
- Responsible for generating business impact for the clients using the CI methodologies and frameworks
- Responsible for identifying the Gen AI opportunities -Capabilities, applicability and business case
- Understanding of scenario to implement the AI, ML tools
Key Performance Indicators
- Value delivered through projects in different client businesses across Operations, Digital and Technology.
- Automation identification and deployment with support from Digital and technology teams.
- Project Management and Process Improvement
- Facilitating change including facilitated Idea generation and idea management.
- Working collaboratively with Digital, Tech, Cx and automation teams to deliver the key objectives
Qualification & Experience requirements
- Bachelor’s degree in a related field, such as business administration, management or engineering.
- Experience in business transformation and change management in previous organisation is desired.
- Good/Strong understanding of Generative AI, predictive ML, and data analytics.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in Hybrid setup
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Padmapriya Shekar
Director Business Transformation
Posted today
Job Viewed
Job Description
The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company’s long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact.
Key Responsibilities:
- Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies.
- Develop and implement a comprehensive business transformation strategy that aligns with the company’s objectives and operational priorities.
- Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness.
- Oversee the adoption of digital technologies, automation, and data-driven decision making to enhance operational capabilities.
- Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success.
- Roll out predictive analysis capability through data analysis and business intelligence.
- Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery.
- Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels.
- Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization’s performance indicators and quality standards.
- Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs.
- Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success.
- Identify potential risks and develop mitigation strategies to ensure smooth project execution.
- Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile.
- Manage budgets, resources, and timelines for multiple transformation initiatives.
- Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture.
Qualifications & Experience:
- A degree or higher in Business, Management, or a related field, or equivalent experience.
- 10+ years of experience in business transformation, operational strategy, or process improvement within financial services.
- Proven senior experience in leading and successfully delivering transformation change in an operational context.
- Strong knowledge of digital transformation, automation technologies, data analysis, business intelligence, RPA and AI Experience as evidenced by skills such as machine learning, natural language processing, or data science.
- Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience.
- Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services.
- Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent.
- Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage.
- Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks.
- Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels.
- Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions.
- Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization’s performance indicators and quality standards.
- Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer focused culture.
Company Overview
As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.
Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.
Lines of Business:
- Primary Servicing – Loan, Credit Card & Lease
- Capital Markets Services – Backup Servicing, Verifications,
- Collateral Management, Structured Settlements, etc.
- Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services
Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.
Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India
Business Transformation Consultant
Posted 1 day ago
Job Viewed
Job Description
Job Title: Business Transformation Consultant
Job location : Hybrid – Mumbai, Bengaluru, Hyderabad, Gurgaon
Experience : Min 10+ years of relevant work experience in process transformation, operational excellence, or business consulting.
Job Description:
We are seeking a highly experienced and strategic Process Mining & Continuous Improvement Consultant to lead process analysis and transformation initiatives across key client engagements. This role requires hands-on expertise with leading process mining platforms (e.g., Celonis, Signavio, Software AG) and a proven track record in leveraging data-driven insights to drive operational excellence.
---
Key Responsibilities:
Process Mining & Analysis
· Collaborate with clients to identify critical data points and define data requirements for process analysis.
· Lead workshops with stakeholders to map, validate, and analyze end-to-end business processes.
· Execute data mining, process mining, and process mapping to uncover inefficiencies and improvement opportunities.
· Develop and validate business cases for identified use cases, including ROI estimation and value realization.
Continuous Improvement (CI)
· Drive continuous improvement initiatives across business functions using Lean, Six Sigma, and Design Thinking methodologies.
· Create detailed documentation: process flow diagrams, gap analyses, root cause reports, and improvement plans.
· Identify and pre-qualify RPA opportunities to enhance process efficiency and reduce manual effort.
· Work with cross-functional teams to implement actionable recommendations that drive measurable value.
Project Leadership & Governance
· Lead solution design and delivery planning in alignment with stakeholder expectations.
· Engage regularly with Centers of Excellence (CoEs), business partners, and project teams to ensure alignment and timely delivery.
· Monitor and track initiative performance, manage risks, and report project status to senior leadership.
Strategic Insight & Culture Building
· Provide training and guidance to client teams on CI methodologies and process mining tools.
· Foster a culture of data-driven decision-making and operational excellence within client organizations.
· Support governance and planning by maintaining CI penetration metrics, strategy readouts, and program trackers.
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Required Qualifications:
· 10+ years of relevant work experience in process transformation, operational excellence, or business consulting.
· Proven experience working with Celonis or similar process mining platforms (minimum 2 years).
· Certified in Process Mining.
· Strong domain knowledge in at least one of the following: BFSI (e.g., Fraud, Mortgage) or Healthcare (e.g., RCM).
· Bachelor's degree (any discipline); Master’s degree preferred.
· Experience in Agile project environments.
· Familiarity with RPA tools (UiPath, Blue Prism, etc.) and BPMS solutions.
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Preferred Skills:
· Certified Six Sigma Black Belt or Green Belt.
· Strong experience with BPMS deployments and process optimization tools.
· Proven expertise managing transformation projects using Lean, Six Sigma, Agile, or PMP methodologies.
· Strong problem-solving and analytical skills, with a focus on root cause analysis and systemic improvement.
· Excellent stakeholder engagement and communication abilities—verbal, written, and presentation.
· Highly adaptable, self-driven, and capable of independently managing multiple priorities.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Reena Baldota
Business Transformation Manager
Posted today
Job Viewed
Job Description
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job location :Bangalore/Hyderabad/Gurugram
Position : Sr. Manager / Manager- Business Transformation
Division : BPO
Experience : 8-10+ years of relevant work experience in process transformation, implementing Intelligent automation, large-scale Quality projects.
Responsibilities:
We are currently seeking highly skilled and certified Lean Six Sigma Black Belt/PMP certified professional for an open position in our Banking Financial Services (BFS) division. If you have hands-on experience in Banking Back Office operations and the Contact Center domain, this could be a golden opportunity for you!
- Working with management to determine strategy for new initiatives or projects.
- Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and TO-BE process maps
- Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints)
- Ability to perform data analysis and identify the key inference for driving the impacted metrices
- Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement
- Engage with stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
- Ability to identify the digital intervention for improving the efficiency and effectiveness of processes
- Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets.
- Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises.
- Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met.
- Communicating with stakeholders about transformation initiatives and their impact on the business.
- Monitor & audit the deployed processes for effectiveness & efficiency
- Responsible for generating business impact for the clients using the CI methodologies and frameworks
- Responsible for identifying the Gen AI opportunities -Capabilities, applicability and business case
- Understanding of scenario to implement the AI, ML tools
Key Performance Indicators
- Value delivered through projects in different client businesses across Operations, Digital and Technology.
- Automation identification and deployment with support from Digital and technology teams.
- Project Management and Process Improvement
- Facilitating change including facilitated Idea generation and idea management.
- Working collaboratively with Digital, Tech, Cx and automation teams to deliver the key objectives
Qualification & Experience requirements
- Bachelor’s degree in a related field, such as business administration, management or engineering.
- Experience in business transformation and change management in previous organisation is desired.
- Good/Strong understanding of Generative AI, predictive ML, and data analytics.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in Hybrid setup
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Contact details
Padmapriya Shekar
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Business Transformation Consultant
Posted today
Job Viewed
Job Description
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Business Transformation Consultant
Job location : Hybrid – Mumbai, Bengaluru, Hyderabad, Gurgaon
Experience : Min 10+ years of relevant work experience in process transformation, operational excellence, or business consulting.
Job Description:
We are seeking a highly experienced and strategic Process Mining & Continuous Improvement Consultant to lead process analysis and transformation initiatives across key client engagements. This role requires hands-on expertise with leading process mining platforms (e.g., Celonis, Signavio, Software AG) and a proven track record in leveraging data-driven insights to drive operational excellence.
---
Key Responsibilities:
Process Mining & Analysis
· Collaborate with clients to identify critical data points and define data requirements for process analysis.
· Lead workshops with stakeholders to map, validate, and analyze end-to-end business processes.
· Execute data mining, process mining, and process mapping to uncover inefficiencies and improvement opportunities.
· Develop and validate business cases for identified use cases, including ROI estimation and value realization.
Continuous Improvement (CI)
· Drive continuous improvement initiatives across business functions using Lean, Six Sigma, and Design Thinking methodologies.
· Create detailed documentation: process flow diagrams, gap analyses, root cause reports, and improvement plans.
· Identify and pre-qualify RPA opportunities to enhance process efficiency and reduce manual effort.
· Work with cross-functional teams to implement actionable recommendations that drive measurable value.
Director Business Transformation
Posted today
Job Viewed
Job Description
Job Summary :
The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company’s long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact.
Key Responsibilities :
- Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies.
- Develop and implement a comprehensive business transformation strategy that aligns with the company’s objectives and operational priorities.
- Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness.
- Oversee the adoption of digital technologies, automation, and data-driven decision making to enhance operational capabilities.
- Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success.
- Roll out predictive analysis capability through data analysis and business intelligence.
- Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery.
- Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels.
- Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization’s performance indicators and quality standards.
- Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs.
- Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success.
- Identify potential risks and develop mitigation strategies to ensure smooth project execution.
- Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile.
- Manage budgets, resources, and timelines for multiple transformation initiatives.
- Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture.
Qualifications & Experience :
- A degree or higher in Business, Management, or a related field, or equivalent experience.
- 10+ years of experience in business transformation, operational strategy, or process improvement within financial services.
- Proven senior experience in leading and successfully delivering transformation change in an operational context.
- Strong knowledge of digital transformation, automation technologies, data analysis, business intelligence, RPA and AI Experience as evidenced by skills such as machine learning, natural language processing, or data science.
- Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience.
- Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services.
- Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent.
- Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage.
- Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks.
- Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels.
- Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions.
- Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization’s performance indicators and quality standards.
- Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer focused culture.
Company Overview
As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.
Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.
Lines of Business:
- Primary Servicing – Loan, Credit Card & Lease
- Capital Markets Services – Backup Servicing, Verifications,
- Collateral Management, Structured Settlements, etc.
- Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services
Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.
Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India