464 Call Center Agent jobs in Ahmedabad

Company Overview
Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Position:
Bilingual Customer Support (Onsite) - Punjabi and English
Location: Onsite - India
Employment Type: Full-time
Schedule: 9am-6pm EST
About the Role:
We are seeking a highly organized and bilingual (English & Punjabi) Phone Receptionist to join our team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks for a medical office. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality.

Key Qualifications

• Fluent in English & Punjabi (speaking, reading, and interpretation)
• Experience in customer service, scheduling, or administrative support
• Comfortable using scheduling software and electronic medical records (EMR) systems
• Strong phone etiquette and interpersonal skills
• Ability to interpret and file medical documents accurately
• High level of discretion and confidentiality

Key Responsibilities:

• Answer and manage inbound calls from patients in a professional manner
• Schedule, change, and cancel medical appointments using booking software
• Communicate messages between patients and medical staff (physicians)
• Enter and format patient records in electronic medical systems
• Review, interpret, and digitally file faxes and medical documents
• Interview patients to complete forms, case histories, and documentation
• Maintain strict confidentiality of all patient and medical information

What we Offer

• Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement.
• Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth.

• Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days.

• Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one.

• Sick Leave: 12 days per year, available after probation.

• Flexible Work Hours or Remote Work Opportunities - Depending on the role and project.

• Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Designation: Customer Relationship Executive

Role: Patient Relationship Officer

Location: GIDC Bhat Estate, Ahmedabad

-Why Join Us?

• Provident Fund (PF)

• ESI

• Paid Leaves / Leave Encashment

• Rewards & Recognitions

• Growth-oriented work culture

-Working Days: 6 days (Rotational Week Off)

Roles & Responsibilities:

• Handle inbound & outbound calls from patients/customers.

• Manage appointments, cancellations, and provide hospital service details.

• Follow up with patients on health checkups and consultations.

• Maintain records of interactions in CRM.

• Resolve complaints politely and ensure excellent customer experience.

Qualifications:

* Any Graduate (Science background preferred).

* 0-3 years of experience in Customer Service.

* Good communication in English, Gujarati & Hindi.

* Comfortable with rotational shifts & week offs ( No night shifts for female candidates).

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer Support: 1 year (Required)

Language:

• hindi , gujrati ,english (Preferred)

Work Location: In person

Company Description

At HoneyVeda, we harvest and deliver a variety of mono and multi-floral honeys, including Ajwain Honey, Lychee Honey, and Eucalyptus Honey, through our own beekeeping practices. With the capacity to operate more than 1000 bee colonies across multiple Indian states, we supervise the entire value chain of honey production, ensuring the highest quality. Our focus is on sustainable beekeeping practices and natural honey harvesting, emphasizing care for honeybees and the environment.

Role Description

This is a full-time on-site role for a Customer Support Representative located in Ahmedabad. The Customer Support Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include providing technical support, analyzing customer feedback, and maintaining a positive and professional demeanor in all interactions.

Qualifications

• Strong Customer Support and Customer Satisfaction skills
• Excellent Interpersonal Skills
• Proficiency in Technical Support and Analytical Skills
• Good communication skills, both written and verbal
• Ability to work effectively in a team environment
• Previous experience in a customer support role is an advantage
• Bachelor's degree or equivalent experience preferred

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).

We at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad.

If you are looking forward to a progressive career, join A-team- Asite.

Position - Customer Support Advisor

Experience - 0-5 years

Required skills :-

1) Excellent communication skills - verbal and written.

2) Basic familiarity with Microsoft applications.

3) Should be comfortable doing UK Shift.

4) Possess good analytical skills.

Note: Freshers preferred

Company Description

Bergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set standards for industrial solutions with innovative, compact, and efficient designs, high durability, and cost-effectiveness, all backed by unparalleled customer support.

Role Description

This is a full-time on-site role for a Customer Support Engineer located in Ahmedabad. The Customer Support Engineer will be responsible for providing customer support, troubleshooting technical issues, delivering technical support, maintaining effective communication with clients, and performing field service activities. The opening is for our 'Semiconductor division' , handling machines involved in Semiconductor chip manufacturing process (Packaging).

Qualifications

• Customer Support and Technical Support skills
• Troubleshooting capabilities
• Strong communication skills
• Field service experience - Automation (machines involving advanced automation)
• Ability to work independently and collaboratively
• Bachelor's degree in Engineering, Computer Science, or related field

Company Name: Santacruz Telemarketing Pvt. Ltd.

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

• Graduate in any stream.
• 2–4 years of experience in US voice process/customer support.
• Excellent verbal communication skills in English (mandatory).
• Familiarity with CRM tools and call center software.
• Ability to work night shifts and meet performance metrics.

Preferred Attributes:

• US accent experience supporting North American clients.
• Problem-solving attitude with the ability to think on your feet.

Benefits:

• Competitive salary and performance incentives
• Career advancement opportunities
• One-Year retention bonus
• Allowances

Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting, Office

Key Responsibilities

• Serve as the primary technical contact for customers using Empower CDS in regulated environments (e.g., pharmaceutical, biopharma).
• Identify and resolve complex issues related to Empower software, including data acquisition, processing, reporting, and system connectivity.
• Provide remote and on-site support for Empower installations, upgrades, and configurations in client-server environments.
• Design custom calculation reports for different tests, products, and integration with external systems such as LIMS.
• Collaborate with IT teams to ensure accurate integration with LIMS, Active Directory, and network infrastructure (on-premise/Cloud).
• Assist in system validation, including IQ/OQ/PQ documentation and execution.
• Deliver training and mentoring to internal teams and end-users.
• Maintain detailed records of support cases, resolutions, and customer interactions using CRM or ticketing systems.
• Work closely with Thermo Fisher India technical support and product teams to advance and resolve critical issues.
• Keep updated with Empower software updates, patches, and industry developments.

Required Qualifications

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.
• Proven experience with Empower CDS and its deployment in regulated environments.
• Strong problem-solving skills and the ability to identify and resolve complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a collaborative team.
• Familiarity with network infrastructure and integration with external systems such as LIMS.
• Experience in system validation, including IQ/OQ/PQ.

Why Join Us?

At Thermo Fisher Scientific, you will be part of an ambitious team dedicated to making the world healthier, cleaner, and safer. You will have the opportunity to work on world-class projects, collaborate with hard-working colleagues, and make a significant impact on the scientific community. Join us and contribute to our mission with your proven skills and experience. We are committed to encouraging an inclusive environment where a diverse group of backgrounds and perspectives are valued. Be part of something outstanding and help us achieve flawless execution in everything we do