1037 Call Center Agents jobs in Bengaluru
Customer Support Executive, Customer Support
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1+ year of mandatory experience in inbound calls
**Languages**: Hindi and English
Experience in eCommerce domain a must - voice / non-voice processes - managing customer queries on their own
Job summary
GlowRoad is a social commerce company that sells products to customers at wholesale prices and helps them resell on Facebook and WhatsApp. It also provides them with all reselling services like logistics network, e-commerce website, and the ability to collect cash.
Key job responsibilities
Handling Inbound /Outbound calls and ensuring that all valid customer concerns are being dealt with immediately.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Identifying the issues in the system and highlighting them to managers
Taking the extra mile to engage customers
Coordinating with internal team members for fast resolution of customer query
Ability to handle about 90-100 inbound calls per day
Additional language - Tamil Malayalam kannada Telugu
Customer Support Executive, Customer Support
Posted today
Job Viewed
Job Description
1+ year of mandatory experience in inbound calls
**Languages**: Hindi and English
Experience in eCommerce domain a must - voice / non-voice processes - managing customer queries on their own
Job summary
GlowRoad is a social commerce company that sells products to customers at wholesale prices and helps them resell on Facebook and WhatsApp. It also provides them with all reselling services like logistics network, e-commerce website, and the ability to collect cash.
Key job responsibilities
Handling Inbound /Outbound calls and ensuring that all valid customer concerns are being dealt with immediately.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Identifying the issues in the system and highlighting them to managers
Taking the extra mile to engage customers
Coordinating with internal team members for fast resolution of customer query
Ability to handle about 90-100 inbound calls per day
Additional language - Tamil Malayalam kannada Telugu
Customer Support
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Job Description
Company Overview
NoBroker.com, India's first Proptech unicorn, is a groundbreaking platform that connects property owners and tenants or buyers directly, eliminating intermediaries. Founded by IIT and IIM alumni, NoBroker.com facilitates seamless information exchange in real estate, serving over 30 lakh customers monthly. Headquartered in Bangalore, this technology-driven company is supported by prominent investors and has expanded its services across major Indian cities.
Job Overview
NoBroker.com is seeking a Customer Support professional for our Bangalore office. This is a full-time, entry-level position ideal for freshers with 0 to 1 year of experience. The role requires proficiency in customer service tools and excellent communication skills, offering an opportunity to work in a dynamic and growth-focused environment.
Qualifications and Skills
- Proficiency in Salesforce Service Cloud to manage customer service processes and improve client interactions (Mandatory skill).
- Experience with Zendesk and the ability to handle customer inquiries and support tickets effectively.
- Working knowledge of Intercom to facilitate timely and effective communication with customers through various channels.
- Familiarity with HubSpot Service Hub for managing customer relationships and ensuring satisfaction.
- Experience in LiveChat for providing real-time assistance and engaging proactively with customers on the web.
- Competence with Freshdesk to streamline customer support processes and enhance service delivery.
- Strong multilingual communication skills to cater to a diverse client base and handle queries in multiple languages.
- Excellent conflict resolution skills to address and resolve customer issues efficiently, maintaining high satisfaction levels.
Roles and Responsibilities
- Manage and resolve customer queries through various channels, ensuring a high level of customer satisfaction.
- Utilize Salesforce Service Cloud to track customer interactions and deliver prompt service.
- Collaborate with internal teams to provide timely responses and solutions to customers.
- Document customer interactions and generate reports on support service performance.
- Engage with customers using tools like Zendesk, HubSpot, and LiveChat, maintaining effective communication and relationships.
- Identify and escalate complex issues to senior support staff, ensuring that they are handled appropriately.
- Participate in training sessions to stay updated on product/services knowledge and customer service best practices.
- Contribute to the improvement of processes and service levels by sharing insights and feedback from customer interactions.
Customer Support
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Customer Support Executive is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction Responsibilities of the Customer Support Executive will include a broad range of tasks such as
● Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
● Work with customers to ensure they are leveraging effectively and finding value in our services
● Work closely with Sales, academics, operations and other technical teams to ensure an exceptional customer experience and take care of any customer issues
● Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
● Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
● Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
● Maintain a revenue base by managing account retention and renewal
● Maintaining ongoing customer trainer relationships and Communication.
● Implementing success programs, contributing to sales, onboarding parents.
● Owning the complete life cycle of the customer engagement.
● Ensuring customer satisfaction at all touchpoints
● Analysing customer data to improve customer experience
Desired abilities:
● Successful candidates must be social, analytical, possess an aptitude for learning, and be able to communicate clearly and effectively.
● You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
● Possess strong phone, written and verbal communication skills with excellent presentation skills
● Confident, high energy, self-motivated and a true team player
● Demonstrated ability and desire to work and excel in fast-paced environment
● Well-organized, with a high attention to detail and ability to prioritize
● Sustain business growth and profitability by maximizing value
Customer Support
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Company Overview
GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITED is a dynamic company headquartered in Bangalore, operating within the transportation, logistics, supply chain, and storage industry. With a workforce of 11-50 employees, the company is committed to providing exceptional services in cargo and logistics. Learn more at viaflylogistics.com .
Job Overview
We are seeking a motivated Customer Support professional to join our team in Bangalore Urban. This is a full-time position with opportunities for internships as well. The ideal candidate is a fresher with 0 to 1 year of experience, ready to contribute immediately in a dynamic work environment. You will work from our Banaswadi or Indiranagar office during the dayshift hours.
Qualifications and Skills
- Customer service skills are mandatory as they are essential for addressing and resolving customer inquiries effectively.
- Strong problem-solving skills to quickly identify and resolve issues that arise in operations or customer service.
- Experience with order processing to efficiently handle customer orders and ensure fulfillment.
- Proficiency in data entry for maintaining accurate and detailed records of transactions and interactions.
- Skills in logistics coordination to effectively manage and streamline the movement of goods and services.
- Experience in onboarding, ensuring new customers or clients are well integrated into our processes and systems.
- Ability to communicate effectively in English, Kannada, and Hindi to cater to a diverse customer base.
- Familiarity with HR operations is beneficial for supporting daily activities and contributing to team success.
Roles and Responsibilities
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Process customer orders accurately and efficiently, coordinating with other departments as necessary.
- Maintain organized records of customer interactions, transactions, and other relevant information.
- Coordinate logistics by managing shipments, tracking orders, and ensuring timely delivery.
- Assist in the customer onboarding process to ensure a smooth and positive experience for new clients.
- Support HR operations, including data management and employee relations, to enhance workplace effectiveness.
- Engage in continuous communication with team members and departments to ensure alignment and service quality.
- Contribute to team-building events and initiatives to promote a positive work environment and employee engagement.
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Customer support
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Customer Support
Posted today
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Job Description
Greetings of the Day!
We have Immediate Openings for customer support for USA process
Marketing support specialists perform tasks that are related to marketing and promoting products. They are responsible for collaborating with other marketing professionals and sales staff and may be involved in shaping the brand message for the company or for specific products
**Selection Process**: Communication and HR Round.
**Number of Rounds**: 2 Rounds
**Company**: UnleashTek Pvt Ltd
**Job Role**: customer support
**Job Location**: Bangalore
**Joining**: Immediately
**Eligibility Criteria**:
Minimum 10+2+4 years of education (Full Time)
2018 to 2020 batch pass outs in any degree All streams.
Excellent communication skills
Willing to work in 24/7 Shifts
**Languages**: Hindi And English
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Customer Support
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LiRCTek is an industry leading provider of integrated ELD, GPS and TMS solutions. We Listen to our client's needs and provide Reliable solutions with Consistency.
Our robust Transportation Management System enables transportation and logistics companies to manage their day to day operations within a single platform.
LiRCTek's certified CloudELD solution is integrated with our TMS platform allowing for simplified management from a single pane of glass.
We understand the challenges of managing transactions during non peak hours which is why we offer 24x7 back office support for trucking companies.
At LiRCTek, we take pride in making the customer our number priority.
**Role: Technical Support Associate**
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
**Requirements**:
Excellent communication and presentation skills.
Any Bachelor's Degree.
Ability to multitask, prioritize, and manage time effectively.
Ability to work in Rotational shifts.
**Note**:This would be work from the office
- 5 days per week.
CTC- Upto 3.5 lpa
Benefits
- Overtime allowances, Night shift allowance
**Salary**: ₹10,610.64 - ₹28,287.46 per month
Schedule:
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Shift allowance
Ability to commute/relocate:
- Nallurahalli, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: One location
**Speak with the employer**
Customer Support
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Job Description
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes.
**Required Skills**:
- Graduate in any domain.
- Excellent communication in English and Hindi.
- **Experience** In BPO Banking experience - **Customer Support Experience.**:
- Work from Office
- Flexible in 24/7 Shift ( Rotational week off)
- Five Days Working
- Two rotational off
**Salary**: ₹25,000.00 - ₹33,000.00 per month
Schedule:
- Rotational shift
**Speak with the employer**
Customer Support
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Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimageable with us.
**Position: Analyst**
**PURPOSE OF THE POSITION**
The purpose of this position is to provide support to both internal and external customers, providing them a professional, accurate and efficient response which will help them to achieve their requirements and to build good rapport with customers for growth of organization.
**ESSENTIAL JOB FUNCTIONS
- Enter the orders and quotes accurately on different ERP's as per the rules set up by different countries
- Ensure expected order entry productivity and accuracy is maintained consistently
- Open order review & ETA confirmation
- Identify and follow up customer specific requirements
- Any other additional tasks depending on the specific country or organization as requested by your Team Lead / Supervisor
- Should be able to handle all process related queries
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Maintain history records and related problem documentations for future reference.
- Maintain relationships with other internal departments as well as client base to improve business performance.
- Conduct training to customers and internal staffs on company products and services.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
- Address customers in a professional and respectful manner.
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge on customer business areas.
- Maintain broad knowledge about company's products and services.
- **Afternoon Shift - 1:30PM to 10:30PM**
**BASIC QUALIFICATIONS**
**Education**:
- Graduation in any disciplinary
**Experience**:
- Requires minimum of 1-2 years' work experience in a similar position
**TECHNICAL SKILLS / COMPETENCIES
- SAP Oracle user knowledge - Basic Proficiency expected
- Some Basics of SAP TCodes / Oracle for Order entry
- Navigating different transaction and screens
- Should be able to enter data in the system with all the required parameters, under supervision from experts. Understanding different T-Codes and its impact on the results
- Microsoft Office
- Basic Proficiency expected
- Computer operating knowledge.
- Key Board Skills
- Basic Proficiency expected
- Basic knowledge in operating keyboard
- Should have keyboard skills with typing speed of 20-25 wpm
- Communication Skills (Written/Spoken English)
- Basic Proficiency expected
- Good knowledge in written and spoken English
**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!