95 Call Center Agents jobs in Vijayawada

• Outbound calls
• To explain our products and services to customers
• Resolving queries and issues related to the universities and courses.

Required Candidate Profile:

• Proficient in both verbal and written communication skills.
• Capable of efficiently managing multiple critical tasks.
• Strong communication abilities, with prior experience in customer care within any service-oriented industry being advantageous.
• Possesses good computer literacy.
• Proficiency in English, Hindi, and Telugu, along with a drive for professional advancement, is essential.
• Ability to handle customer inquiries, provide product explanations, and offer relevant information.
• Mandatory follow-up with leads through phone calls, emails, and WhatsApp messages.

REQUIREMENTS:

• Experience: 0 to 2 years
• Female candidates are preferred

Job Type: Full-time

Pay: ₹12, ₹22,000.00 per month

Work Location: In person

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate product and service information, guiding customers through features and functionalities.
• Troubleshoot and resolve customer issues and complaints with a focus on first-contact resolution.
• Process customer orders, returns, and exchanges according to company policies.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and report trends in customer inquiries and feedback to inform product and service improvements.
• Proactively identify opportunities to enhance the customer experience.
• Adhere to service level agreements (SLAs) and performance metrics.
• Collaborate with team members to share knowledge and best practices.
• Stay up-to-date with product knowledge and company policies.
• Contribute to building customer loyalty and positive brand perception.
• Assist in training new team members as required.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service, technical support, or a similar client-facing role.
• Excellent verbal and written communication skills in English and Telugu.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable working with technology and learning new software applications.
• Ability to work independently and as part of a team.
• Experience in the (Specify Industry, e.g., tech, retail, finance) sector is a plus.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments as necessary to resolve customer issues.
• Proactively identify opportunities to improve the customer experience and provide feedback to management.
• Follow communication guidelines and company policies when interacting with customers.
• Troubleshoot and resolve customer issues related to products or services.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Maintain a high level of product knowledge to effectively assist customers.
• Achieve and exceed individual and team performance targets, such as response times and customer satisfaction scores.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.
• Contribute to team efforts by accomplishing related results as needed.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong written and verbal communication abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Patience and empathy when dealing with customer issues.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and attention to detail.
• Willingness to learn about new products and services.
• Previous experience in a call center or helpdesk environment is a plus.
• Team player with a positive attitude.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Identify, troubleshoot, and resolve customer issues with a focus on first-contact resolution.
• Provide accurate information about products, services, and policies.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Gather customer feedback and report trends to management for service improvement.
• Proactively identify opportunities to enhance the customer experience.
• Maintain a high level of product knowledge to effectively assist customers.
• Assist with customer onboarding and training as needed.
• Contribute to team goals and uphold service level agreements.

• High school diploma or equivalent; Bachelor's degree preferred.
• Previous experience in customer service, technical support, or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Empathy and a genuine desire to help customers.
• Familiarity with basic computer troubleshooting.
• Ability to work independently and as part of a team.
• Must be available to work flexible shifts as required in a hybrid work model.

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month