84 Call Center Agents jobs in Vijayawada

Job Description:-Healeo Nutrition is a revolutionary wellness brand specializing in Nutritional Supplements and Holistic Wellness Programs. Our supplements have been consistently featured on the best-selling rank on Amazon since the launch of the products in October 2021. Our vision is to become a homegrown Indian brand that becomes a trusted name in the healthcare sector around the world. Healeo Nutrition is backed by Global Group of Companies, a multinational conglomerate based in Oman, specializing in various industries like Healthcare, Petroleum, Hospitality, Interior Design, and Food testing Laboratories.Stipend: INR 10,000 per month*Working days: Monday- Saturday*Working shift: 9 am- 6 pmResponsibilitiesRespond promptly and professionally to customer inquiries via email, phone, and chat.Collaborate with cross-functional teams to streamline workflows and enhance efficiency.Assist in the implementation and improvement of operational processes.Assist in special projects and initiatives as assigned.Requirements:Fluent in English and Malayalam.Should be well-versed in Microsoft Excel.Prior experience in customer inquiry handling is preferable.Detail-oriented with a focus on accuracy and qualityHow to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the role. Please include the subject line "Application for Operations Intern – (Your Name)". Send an email to: or Apply via Join Healeo Nutrition and contribute to our mission of promoting health and wellness through engaging and informative content. Apply now and be part of our journey to inspire healthy living worldwide!

• Lead, train, and mentor a team of customer support representatives.
• Set performance goals and conduct regular performance reviews for team members.
• Handle escalated customer inquiries and complex support issues with professionalism and efficiency.
• Develop and refine customer support processes and workflows to improve service quality and response times.
• Monitor customer feedback and identify areas for service improvement.
• Create and maintain support documentation, FAQs, and knowledge base articles.
• Analyze customer support data to identify trends and provide insights to management.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Collaborate with other departments (e.g., Sales, Product) to resolve customer issues and improve product offerings.
• Manage customer support channels, including phone, email, and chat.
• Contribute to the development of customer support strategies and initiatives.
• Foster a positive and supportive team environment.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3 years of experience in customer service or a related role, with at least 1 year in a supervisory or leadership capacity.
• Proven experience in handling customer escalations and resolving complex issues.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and customer support platforms.
• Ability to train and motivate a team.
• Experience with developing support documentation and knowledge bases.
• Good understanding of customer service metrics and KPIs.
• Adaptability and ability to work effectively in a hybrid work environment.

Job Title: Customer Support Representative – International Voice Process

Location : India(Remote)

Duration : 1 Month Project

Key Responsibilities:

• Handle inbound and outbound international customer calls in a professional and courteous manner.
• Resolve customer queries and concerns efficiently, ensuring first-call resolution where possible.
• Provide accurate information about products and services to international customers.
• Escalate complex issues to the appropriate department while maintaining ownership until resolution.
• Document all customer interactions in the CRM system with attention to detail.
• Meet defined performance metrics, including call quality, response time, and customer satisfaction.
• Adapt communication style to meet cultural and linguistic expectations of international clients.

Qualifications:

• 0–6 months of experience in customer support, BPO, or call center environment (training/internship acceptable).
• Excellent communication skills in English (both verbal and written) with neutral or global accent.
• Strong active listening, empathy, and problem-solving abilities.
• Willingness to work in rotational shifts, including nights, to support global customers.
• Basic computer literacy and ability to learn CRM/ticketing tools quickly.
• High school diploma or equivalent required; Bachelor’s degree preferred.

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and fresh graduates eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

Job Description:-

Healeo Nutrition is a revolutionary wellness brand specializing in Nutritional Supplements and Holistic Wellness Programs. Our supplements have been consistently featured on the best-selling rank on Amazon since the launch of the products in October 2021. Our vision is to become a homegrown Indian brand that becomes a trusted name in the healthcare sector around the world. Healeo Nutrition is backed by Global Group of Companies, a multinational conglomerate based in Oman, specializing in various industries like Healthcare, Petroleum, Hospitality, Interior Design, and Food testing Laboratories.

Stipend: INR 10,000 per month

*Working days: Monday- Saturday

*Working shift: 9 am- 6 pm

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Collaborate with cross-functional teams to streamline workflows and enhance efficiency.
• Assist in the implementation and improvement of operational processes.
• Assist in special projects and initiatives as assigned.

Requirements:

• Fluent in English and Malayalam.
• Should be well-versed in Microsoft Excel.
• Prior experience in customer inquiry handling is preferable.
• Detail-oriented with a focus on accuracy and quality

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the role. Please include the subject line "Application for Operations Intern – (Your Name)".Send an email to: or Apply via

Join Healeo Nutrition and contribute to our mission of promoting health and wellness through engaging and informative content. Apply now and be part of our journey to inspire healthy living worldwide!

Job description

We are hiring for a MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN India

Languages :- Bengali/Nepali/French

Note :- Excellent English Speaking Skill

Job Description:

This is a full-time remote role for a Language Interpreter. The Language Interpreter will be responsible for providing accurate interpretation in Bengali/Nepali/French Language and English Language during telephone and video conversations between individuals of different languages and backgrounds. The Language Interpreter will also be required to listen carefully to speakers' statements to interpret them correctly, ask questions when necessary, and remain neutral and impartial.

1. Responsible for listening and precisely interpreting communication between two different

language speaking persons (Example: English To Bengali/Nepali/French & Bengali/Nepali/French To English)

2. Adhering to standard operating procedures required for the process and organization

• Job Role:- Language Interpreter
• Domain - Customer Support & Operations
• Location:- Permanent Work From Home
• Salary:- 30k-40k For Bengali & Nepali / 8-10 LPA For French
• Shifts:- First 3 months Night Shift (US &UK), After that rotational including day shift.
• Work days:- 5 days a week
• Week offs:- 2 Rotational week offs

Desired candidate profile:

• Education: 12th, Diploma / Any Graduate
• Experience: Fresher / Experience

Important Note :- For French, Minimum B2 Certified In French Language or B1 With Minimum 6 Month Experience or UG/PG Degree In French Language Is Mandatory.

Required Skill set:

1. Candidates should be highly proficient in Bengali/Nepali/French Speaking & English Speaking

2. Command over Language with good understanding skills is required

3. Excellent Communication skills required

4. Candidate should be a good listener

5. Candidate should be energetic and should have positive approach towards issues handling

6. Candidates should be flexible to work in rotational shifts including night shift (5 days per week & 2

rotational days off)

Interview rounds:-

• HR interview(Telephonic)
• AMCAT Test
• Language Proficiency Test(In English and 2nd Language )
• Client Round (Final Virtual Interview)