25 Call Centers jobs in Patna

• Handle incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues and guide them towards effective solutions.
• Process customer orders, returns, and exchanges as needed.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor.
• Identify and communicate customer feedback to improve service offerings.
• Adhere to company service standards and quality metrics.
• Assist with customer onboarding and provide basic technical support.
• Contribute to a positive team environment and share best practices.

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or a related field is advantageous.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Proficiency in using customer service software and CRM systems.
• Ability to multitask and manage time effectively.
• Adaptability to learn new products and services quickly.
• Basic computer proficiency.
• A positive attitude and a customer-focused mindset.

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Company Name:-  Vision India Services Pvt. Ltd.

Job Title:-  Call Center Executive- Outbound

Age :-18-35

Experience:-  Fresher

Salary Structure

CTC : - 12810 /- (Rs. 9,648/- Take Home Per Month + PF/ESIC/Inasurance and other benifits)

Qualification: - 12th Pass

Location:- Bihar - Patna ,Arrah,Aurangabad,Gopalganj ,Jahanabad ,Barh,Buxer ,Arwal

Job Description:

• Handle escalated customer inquiries and provide advanced technical support.
• Troubleshoot complex product or service issues and identify root causes.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate unresolved issues to appropriate departments or senior staff.
• Develop and maintain knowledge base articles and support documentation.
• Provide training and guidance to Tier 1 support staff.
• Identify trends in customer issues and provide feedback for product improvement.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Maintain a high level of customer satisfaction.
• Proactively seek solutions and improvements to customer support processes.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or technical support, with experience in a Tier 2 role.
• Strong technical aptitude and problem-solving skills.
• Excellent communication (verbal and written) and interpersonal skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Customer-focused attitude and a passion for problem-solving.

Company description:

We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.

If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. 

We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. 

Ideal Candidate:

• Quick-thinking problem solver with the ability to work under pressure.
• Punctual with great pride in professionalism.
• Fantastic customer service skills and excellent communication abilities.
• Knack for organization and multitasking in a fast paced environment.
• Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.

Requirements:

• Excellent business communications skills in English language for phone, chat and email support.
• A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
• Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. 

Our recruitment Process:

• India office interview
• Head Quarter (Canada) office interview
• Trial for a week or two weeks (depending on requirement)

(more rounds of interview depending on requirements)

Job Types:

Work from home

Full-time

Timing:

Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.

Weekend availability.

US Shift