20 Client Relations Associate jobs in Mumbai

We are looking for an experienced and passionate Customer Relationship Manager (CRM) to join our team at Nouria , a women’s designer label known for its timeless elegance, effortless luxury, and comfort-driven design philosophy.

candidate required 3–5 years of experience as a CRM / Client Servicing Executive in the luxury, fashion, or lifestyle segment.Strong communication and interpersonal skills with a warm, refined demeanor.Proficiency in CRM tools, Excel, and data tracking systems.Highly organized, detail-oriented, and customer-focused.Ability to manage multiple clients while maintaining brand tone and discretion.Oversee end-to-end customer interactions , from enquiry to post-purchase engagement.

Handle client queries, exchanges, and special orders with empathy and efficiency.Maintain and update customer data & CRM systems regularly.Coordinate with sales, merchandising, and production teams for smooth order flow and timely deliveries.

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Housiey is seeking a dynamic and customer-centric CRM Executive to enhance client relationships and ensure a seamless post-sales experience. The ideal candidate will be responsible for managing customer interactions, coordinating site visits, and fostering long-term relationships to drive customer satisfaction and referrals.

Key Responsibilities:

Maintain and manage booking data with accuracy and efficiency.

Engage with clients through professional communication, congratulating them on their property bookings.

Coordinate and schedule site visits, ensuring a seamless and personalized experience.

Facilitate client visits by providing welcome kits/hampers and addressing their queries.

Cultivate strong client relationships by offering consistent post-sales support.

Solicit referrals from satisfied clients to generate new business opportunities.

Ensure timely resolution of client concerns by liaising with internal teams.

Role: Associate

Designation: Associate – Client Experience

Location: Mumbai

Reporting to: Manager – Client Experience

Our Values:

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

About the opportunity:

What will you do?

• Contribute to development of client tactical plans and cross-community implementation activities
• Successfully manage client expectations by ensuring adherence to timelines, budget and quality standards
• Develop initial client communications, key messaging and related materials
• Build client relationships, confidence and trust (at executional level)

You will be a good fit if you…

• Possess 1+ years’ work experience in a PR agency
• Have industry knowledge – solid understanding of brands in the category of Corporate among others will be an advantage
• Are good at networking, negotiation, coordination and possess organization abilities
• Are an analytical thinker and have the ability to formulate insights

Note from the team

Current Global is proud to be an equal opportunity employer. Current Global is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Current Global relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Manage complex calendars, schedule meetings, and coordinate appointments for executives, ensuring optimal time utilization.
• Prepare and edit correspondence, reports, presentations, and other documents, ensuring accuracy and clarity.
• Arrange domestic and international travel, including flights, accommodation, and transportation, creating detailed itineraries.
• Handle incoming and outgoing communications, including emails and phone calls, screening and prioritizing as necessary.
• Organize and maintain physical and digital filing systems, ensuring easy retrieval of information.
• Prepare expense reports and manage departmental budgets, tracking expenditures and processing invoices.
• Coordinate meeting logistics, including room bookings, catering, and preparing meeting materials.
• Conduct research and compile data for various projects and reports as requested by executives.
• Act as a liaison between executives and internal/external stakeholders, fostering positive working relationships.
• Anticipate the needs of executives and proactively address potential issues to ensure seamless operations.
• Manage office supplies and inventory, ensuring adequate stock levels.
• Assist with ad-hoc projects and other administrative tasks as assigned.

• Proven experience as an Executive Assistant or in a similar administrative role supporting senior management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities, with a keen eye for detail.
• Ability to multitask and prioritize tasks effectively in a demanding environment.
• Discretion and a high level of confidentiality in handling sensitive information.
• Proactive mindset with strong problem-solving capabilities.
• Experience with travel arrangements and expense reporting.
• A professional demeanor and excellent interpersonal skills.
• Bachelor's degree in Business Administration or a related field is preferred.

As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.

Responsibilities:

Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.

Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.

Support senior team members in receiving, decoding, and executing new briefs and campaigns.

Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.

Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.

Gather data and inputs to assist in preparing social media and brand analysis reports.

Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.

Provide support in Online Reputation Management (ORM) activities as needed.

Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.

About Media.net

Media.net is a leading online ad-tech company that develops innovative products for advertisers and publishers. Media.net has one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products and video. Media.net manages high-quality ad supply on over 500,000 websites and its platform and products are licensed by some of the largest publishers, ad networks and other ad tech companies worldwide.

By market cap, Media.net is one of the Top 5 largest ad-tech companies worldwide. By revenue, Media.net is the second-largest contextual advertising business worldwide. Media.net has 1500+ employees in key operation centers across – North America, Europe and Asia. Media.net's US HQ is based in New York, and Global HQ in Dubai.

Job Summary

We are looking for a seasoned industry professional who has a high-performance

background in ad tech business operations, partner account management & revenue

optimization, team management & overall strategy driving the business. As a DSP agnostic platform, our focus is to grow the ad-exchange business while helping direct advertisers hit their KPIs.The candidate should have good analytical skills, can interpret and work with big data

and should be technically inclined (coding not required)

As a strategic advisor to your clients, you will have the ability to be proactive, work independently, and possess excellent customer-facing communication skills. You will act as the primary point of contact for your clients and will be responsible for ensuring their success.

Job description:

• Own all strategic and operational aspects of client relationships, including overseeing integration and onboarding of new partners
• Use strong analysis, interpretation and independent judgment to strategize and identify revenue opportunities for PnL growth
• Liaise with internal teams like product and engineering to execute strategies and deliver custom client requirements
• Ensure clients receive the highest level of customer service and support
• Conduct research to gather intelligence on competitor products and constantly update yourself on the ad tech landscape

Qualifications:

• Bachelor's degree in Marketing, Advertising, or a related field.
• Minimum 2-3 years of relevant experience in areas mentioned.
• Proven account management experience working with top DSPs like Google DV 360/TTD/Criteo to grow their spends through Media.net Exchange
• Strong understanding of programmatic advertising concepts, including audience targeting, bidding strategies, and ad formats
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proactive mindset, capable of identifying opportunities for improvement and taking initiative to implement them.
• Strong organizational and time management abilities, with the capability to handle multiple projects and deadlines simultaneously.
• Ability to work independently and as part of a team, with a high level of self-motivation and accountability.
• Familiarity with other digital advertising platforms and technologies, such as social media advertising and ad exchanges, is a plus.

About the job

About Dentsu International India:

Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before!

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

Learn more at:

Job Title: Graduate Trainee - Account Management

Location: Worli, Mumbai

Traineeship Duration: 6 Months

About the Role:

Are you passionate about digital media and looking to kickstart your career? Join Dentsu as a Graduate Trainee in Client Servicing! This 6-month traineeship program will give you hands-on experience in creating content and executing digital media campaigns for some of the most exciting brands.

Key Responsibilities:

• Create, curate, and implement engaging digital content for assigned brands.
• Manage social and digital presence, including online response management and platform maintenance.
• Interact across online platforms such as Facebook, Instagram, Twitter, LinkedIn, YouTube, Pinterest, and more.
• Collaborate with third-party vendors, influencers, and internal teams to meet campaign goals.
• Stay updated on changes in social media functionality, engagement methods, and digital trends.
• Overcome routine challenges and actively contribute to campaign execution.
• Attend and cover events as required.

What We’re Looking For:

• Pursuing or completed a certification/degree in Digital Media, SEO, or related fields (preferred).
• Full-time availability for the 6-month traineeship.
• Basic knowledge of social media channels, digital marketing, and online platforms.
• Strong written and verbal communication skills with attention to detail.
• Enthusiastic about the latest marketing trends, viral campaigns, and digital innovations.

Pepper Content ( is building a global content marketing platform that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 4.5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% of talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and the majority of the startup ecosystem.

You should apply if:

• 10-12 years of proven experience as an SEO specialist or similar role, with a track record of successful SEO strategies and results.
• Deep understanding of search engine algorithms, ranking factors, and best practices in SEO.
• Proficiency in keyword research and analysis tools.
• Strong analytical skills with the ability to analyze complex data sets and draw actionable insights.
• Experience with SEO tools like Google Analytics, Google Search Console, SEMrush, Moz, or similar platforms.
• Solid knowledge of HTML, CSS, and website development frameworks.
• Excellent communication and leadership skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Up to date with the latest industry trends and changes in search engine algorithms.

Responsibilities-

• Complete ownership of post-sales business delivery & growth of multi-million dollar client portfolio of top global brands
• Defining organization construct for rapid scale. Deliver performance and efficiency in the rapidly growing Business Operations team
• Oversee client account performance as Branch Head.
• Cultivate a data-driven culture to drive successful digital marketing campaigns.
• Pioneer search marketing services and lead growth in other digital marketing offerings.
• Implement advanced tracking and reporting standards for Enterprise clients to optimize ROI.
• Introduce cutting-edge business analytics and performance tracking practices for streamlined agency management.
• Develop and execute comprehensive SEO strategies aligned with organizational goals.
• Conduct thorough keyword research and analysis to enhance search rankings and organic traffic.
• Optimize on-page and off-page elements to improve search engine visibility and credibility.
• Collaborate with web developers to address technical SEO issues and ensure efficient crawling and indexing.
• Work closely with the content team to optimize content for maximum organic search visibility.
• Monitor and analyze key SEO metrics to evaluate strategy effectiveness and recommend improvements.
• Stay updated with industry trends, search engine updates, and best practices in SEO.
• Lead and mentor a team of SEO specialists, collaborating with cross-functional teams to align strategies with business objectives

Benefits at Pepper:

• Paid leaves for new parents
• Paid Menstrual Leave
• Flexible work timings
• Medical Insurance coverage for all employees and dependents including Parents or In-laws
• COVID 19 insurance coverage for all employees and dependents including Parents or in-laws