24 Client Relations jobs in India

Key Account Manager

Sangli, Maharashtra JOBSFORTRAVEL

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Job Description

We are hiring a Key Account Manager for a fast-growing NBFC startup based in Andheri, Mumbai . The role involves managing key client relationships, conducting credit appraisals, and structuring customized leasing or financing solutions. Ideal candidates will have 5 - 10 years of experience in structured finance, leasing, or corporate lending. Strong credit evaluation skills, financial structuring, and client management are essential.


If you're keen to be part of a dynamic and growing team, this could be a great fit!


Key Responsibilities:

  • Client Relationship Management:
  • Serve as the primary point of contact for key clients.
  • Understand client businesses, industry dynamics, and financing needs.
  • Ensure timely and efficient resolution of client queries and service issues.
  • Credit Appraisal & Risk Assessment:
  • Conduct detailed financial and business analysis of prospective clients.
  • Prepare credit appraisal notes and recommend appropriate structuring.
  • Liaise with internal credit and risk teams for approvals.
  • Proposal Structuring & Negotiation:
  • Design and structure lease or finance proposals aligned with client requirements.
  • Ensure proposals maintain the profitability and risk standards of the organization.
  • Negotiate terms and close deals with a solution-oriented approach.
  • Documentation & Compliance:
  • Oversee KYC compliance and coordinate with legal for documentation.
  • Ensure all documentation adheres to regulatory and company norms.
  • Portfolio Monitoring:
  • Track and monitor the performance of assigned accounts.
  • Identify potential risks or opportunities within the portfolio and act accordingly.

Candidate Requirements:

  • Bachelors degree in Finance, Commerce, or related field (MBA/CA preferred).
  • 5-10 years of experience in structured finance, leasing, or corporate lending.
  • Proven experience in credit appraisal, client handling, and financial structuring.
  • Strong analytical, negotiation, and interpersonal skills.
  • Familiarity with KYC norms, RBI guidelines, and lease documentation.


Note : If you believe you have the qualifications or know someone who might, please reach out or share their details. Let's connect and explore the possibilities!


Send your resume to:

M: +91

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Client Relations

Chennai, Tamil Nadu Codelattice Digital Solutions Pvt.Ltd

Posted today

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Job Description

Build relationships with key employees among customers
- Create plans to address client's business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them

Location: Work From Home

Qualification: Bachelors

**Job Types**: Full-time, Regular / Permanent, Fresher

Schedule:

- Morning shift

**Speak with the employer**

+91-XXX
This advertiser has chosen not to accept applicants from your region.

Client Relations Analyst

Bengaluru, Karnataka ISG (Information Services Group)

Posted 6 days ago

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Job Description

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

  • Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
  • Liaison between provider and ISG Advisory community
  • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
  • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
  • Drive and manage monthly/quarterly targets of usage of services per client assigned
  • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
  • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
  • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

  • A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
  • Time management skills - The ability to juggle multiple projects with aggressive deadlines
  • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
  • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
  • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
  • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
  • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

Education level:

  • Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

This advertiser has chosen not to accept applicants from your region.

Client Relations Analyst

Bengaluru, Karnataka ISG (Information Services Group)

Posted today

Job Viewed

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Job Description

About ISG:
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:
ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:
The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:
Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
Liaison between provider and ISG Advisory community
Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
Drive and manage monthly/quarterly targets of usage of services per client assigned
Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.
Skills Required:
A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
Time management skills - The ability to juggle multiple projects with aggressive deadlines
Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
Education level:
Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
This advertiser has chosen not to accept applicants from your region.

Client Relations Analyst

Bengaluru, Karnataka ISG (Information Services Group)

Posted today

Job Viewed

Tap Again To Close

Job Description

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

  • Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
  • Liaison between provider and ISG Advisory community
  • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
  • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
  • Drive and manage monthly/quarterly targets of usage of services per client assigned
  • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
  • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
  • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

  • A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
  • Time management skills - The ability to juggle multiple projects with aggressive deadlines
  • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
  • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
  • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
  • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
  • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

Education level:

  • Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

This advertiser has chosen not to accept applicants from your region.

CLIENT RELATIONS SPECIALIST

Noida, Uttar Pradesh PrismHR

Posted today

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Job Description

Position Summary The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs.

The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.

Essential Duties and Responsibilities The essential functions include, but are not limited to the following • Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients • Run point on following client retention processes to retain at risk relationships • Work with internal teams, client, and agent to achieve a high rate of client retention • User set-up and training of our client facing web-based payroll and custom reporting software • Work proactively to facilitate solutions as challenges present themselves • Maintain open communication regarding clients with the necessary internal teams • Assist in the tracking and completion of team projects and initiatives • Review weekly reports to assist with client retention efforts • Review monthly reports to analyze trends Track client repricing requests to ensure timely responses • Analyze data and review procedures and policies to determine answers to clients’ questions • File and maintain client records • Coordinate the resolution of client issues • Perform administrative support tasks, as needed, by the Client Relations team • Process and prepare memos, correspondence, or other documents • Schedule appointments and maintain and update appointment calendars • Act as support for their respective region when team members are traveling • Oversees the operational structural needs of the client to ensure data integrity • Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments • Escalate and resolve areas of concern, as raised by clients or internal departments • Monitor company performance against service level agreements and flag potential issues • Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives • Assist with the execution of the service plans by evaluating progress of activities and service requests • Collaborate with internal departments to ensure seamless delivery of services to clients.

Gather and distribute voice of customer feedback to appropriate internal departments • Build cross-functional partnerships to address issues and manage escalations.

Leverage internal relationships to identify opportunities, trends, and process improvements • Successfully manage client expectations in a fast-paced environment • Introduce and drive adoption of new products and services to client • Assist in announcing to clients, changes in compliance using various communication formats • Act as part of a team to continually develop and create improved processes and procedures • Performing annual deliverables client reviews • Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates • Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered.

  •   Knowledge, Skills, and Abilities • Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals • Practice excellent communication (verbal and written) skills • Strong organizational skills: Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills • Able to juggle return calls and emails quickly and efficiently • Detail oriented • Be self-motivated, but able to also work alongside a team • Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types • Must be driven, hard-working and personable • Critical thinking skills and a high level of emotional intelligence required • General working knowledge of Microsoft Office if preferred   Education & Experience • High School graduate or equivalent required • 4-year college degree or equivalent work experience preferred • 2-3 years of experience in a professional office environment.

    Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application.

    PrismHR also provides professional services including system implementation consulting, custom configurations, and training.

    Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

    Diversity, Equity and Inclusion Program/Affirmative Action Plan: We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential.

    At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

    Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture.

    We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone.

    This is essential to our success.

    We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

    You may be just the right candidate for these open roles or other open roles.

    We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

    As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team.

    Employment decisions are based on an individual’s qualifications as they relate to the job under consideration.

    The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

    The Company is committed to complying with all applicable laws providing equal employment opportunities.

    This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

    Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at

    PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

    If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR:

    Please indicate in the subject line of your email that you are requesting accommodation.

    Only candidates being considered for a position who require an accommodation will receive a follow-up response.

  • #LI-ML1 Powered by JazzHR

  • This advertiser has chosen not to accept applicants from your region.

    Client Relations Analyst

    Bangalore, Karnataka ISG (Information Services Group)

    Posted 12 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    About ISG:

    Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

    ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

    Position Summary:

    The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

    This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

    This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

    The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

    The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

    Roles and Responsibilities:

    • Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
    • Liaison between provider and ISG Advisory community
    • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
    • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
    • Drive and manage monthly/quarterly targets of usage of services per client assigned
    • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
    • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
    • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

    Skills Required:

    • A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
    • Time management skills - The ability to juggle multiple projects with aggressive deadlines
    • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
    • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
    • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
    • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
    • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

    Education level:

    • Bachelor’s Degree with a diploma in Marketing/Operations

    At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

    The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

    This advertiser has chosen not to accept applicants from your region.

    Client Relations Analyst

    Bengaluru, Karnataka ISG (Information Services Group)

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    About ISG:

    Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

    ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

    Position Summary:

    The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

    This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

    This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

    The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

    The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

    Roles and Responsibilities:

    • Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
    • Liaison between provider and ISG Advisory community
    • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
    • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
    • Drive and manage monthly/quarterly targets of usage of services per client assigned
    • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
    • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
    • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

    Skills Required:

    • A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
    • Time management skills - The ability to juggle multiple projects with aggressive deadlines
    • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
    • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
    • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
    • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
    • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

    Education level:

    • Bachelor’s Degree with a diploma in Marketing/Operations

    At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

    The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

    This advertiser has chosen not to accept applicants from your region.
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    Client Relations Executive

    Pune, Maharashtra xperts tim it service pvt ltd

    Posted today

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    Job Description

    Job Responsibilities for Back Office Sales Executive or Client Relations Executive:
    Ensure prompt and efficient service delivery to meet clients' requirements.

    Coordinate with the technical team to fulfill client needs effectively.

    Maintain a high level of client satisfaction through excellent service.

    **Job Types**: Full-time, Regular / Permanent, Fresher

    **Salary**: ₹7,000.00 - ₹15,000.00 per month

    **Benefits**:

    - Health insurance
    - Provident Fund
    - Work from home

    Schedule:

    - Day shift

    Ability to commute/relocate:

    - Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

    **Experience**:

    - total work: 1 year (preferred)

    **Speak with the employer**
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    Client Relations Executive

    Nashik, Maharashtra Paradigm Consultancies

    Posted today

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    Job Description

    WE ARE HIRING

    Job designation: - Client Relations Executive: Interior

    Job location: -Nashik, Maharashtra

    **Salary**: -18,000 25,000 per month

    Experience:
    - Total experience: -3 years of experience in retail sales
    - Minimum experience: -1-2 years of experience as client relations executive or similar role

    Education: -High school diploma or equivalent; additional education or training in retail management is a plus.

    Skillset:
    - Good communication skills
    - Proficiency with MS Office

    **IMMEDIATE JOINERS REQUIRED**

    **JOB TYPE: FULL TIME**

    **Profile Introduction**:
    As a Sales Executive in our retail clothing store, you will play a crucial role in driving sales and providing excellent customer service. You will be responsible for assisting customers in finding the perfect outfits, upselling additional items, and ensuring a positive shopping experience. This role requires strong interpersonal skills, a passion for fashion, and a proactive attitude towards achieving sales targets.

    **Responsibilities**:

    - Greet and assist customers as they enter the store.
    - Provide personalized styling advice and recommendations to customers.
    - Assist customers in selecting clothing items, sizes, and accessories.
    - Process transactions accurately using the POS system.
    - Maintain a neat and organized store environment, including restocking shelves and merchandise displays.
    - Proactively approach customers to promote current promotions and sales events.
    - Handle customer inquiries, requests, and complaints in a professional manner.
    - Collaborate with team members to achieve sales targets and contribute to a positive work environment.
    - Stay updated on current fashion trends and product knowledge to better assist customers.
    - Assist with inventory management tasks as needed.

    **Requirements**:

    - Excellent communication and interpersonal skills.
    - Strong customer service orientation with a friendly and approachable demeanor.
    - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
    - Proven track record of meeting or exceeding sales targets.
    - Basic math skills and proficiency in using point-of-sale systems.
    - Flexibility to work evenings, weekends, and holidays as needed.
    - A passion for fashion and a keen eye for style trends.
    - Team player mentality with a willingness to assist colleagues and contribute to a positive work culture.
    - Languages: Hindi, Marathi, English.

    **Salary**: ₹216,000.00 per year

    Schedule:

    - Day shift

    Work Location: In person

    **Speak with the employer**

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