Client Service Associate

Chennai, Tamil Nadu ₹600000 - ₹1200000 Y Delhivery

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Job Description:

The Client Service at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information.

Key Responsibilities:

  • Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response
  • Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
  • CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets
  • Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
  • Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring
  • Analyze and support with insights to improve the process and internal operations and service levels
  • Handling customer escalations-preparing RCA / CAPA and providing the solution
  • Collaborate with internal stakeholders to maintain and increase performance of client accounts
  • Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business
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Client Relations

Chennai, Tamil Nadu ISG (Information Services Group)

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About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that's connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG's Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research's business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research's products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

  • Manage interaction with ISG Research's existing clients (IT, BPO and Network service providers)
  • Liaison between provider and ISG Advisory community
  • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client's objectives of the program
  • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
  • Drive and manage monthly/quarterly targets of usage of services per client assigned
  • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
  • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
  • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

  • A minimum of 3-4 years' experience in Client relationship and account management, marketing, and sales support function.
  • Time management skills - The ability to juggle multiple projects with aggressive deadlines
  • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
  • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
  • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
  • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
  • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
  • Fluent in German language

Education level:

  • Bachelor's Degree with a diploma in Marketing/Operations
This advertiser has chosen not to accept applicants from your region.

Client Relations Executive

Chennai, Tamil Nadu ₹240000 - ₹360000 Y Crazy Pencilz Studio

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Job Overview:

The Client Relations Executive acts as a bridge between the client and the creative team. The role involves understanding client requirements, ensuring timely delivery of projects, maintaining client satisfaction, and supporting the growth of key accounts.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients.
  • Understand client objectives and coordinate with internal teams to deliver effective creative solutions.
  • Prepare project briefs, timelines, and track deliverables.
  • Maintain strong client relationships through regular communication and follow-ups.
  • Support in preparing proposals, quotations, and presentations.
  • Ensure projects are delivered on time, within scope, and meet quality expectations.
  • Gather feedback and manage revisions between client and creative team.
  • Identify opportunities for account growth and upselling services.
  • Coordinate with design, content, and digital teams for smooth workflow.
  • Maintain client database and reporting documentation.

Skills & Qualifications:

  • Bachelor's degree in Marketing, Communication, Business, or related field.
  • 1–3 years of experience in client servicing or account management (preferably in advertising, branding, or creative agency).
  • Excellent communication and interpersonal skills.
  • Strong coordination and multitasking abilities.
  • Good understanding of creative/design workflows.
  • Proficiency in MS Office, Google Workspace, and project management tools.
  • Positive attitude, team player, and problem-solver mindset.

Key Attributes:

  • Client-focused with a passion for relationship building.
  • Organized and detail-oriented.
  • Ability to handle multiple projects and deadlines.
  • Enthusiastic and proactive in communication.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Client Relations Specialist

Chennai, Tamil Nadu HCLTech

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Job Description

HCLTECH- Walk in Drive Interview on 26_September_ Freshers_ Voice Process


Walkin Drive Location: No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,

Date: 26 September 2025


Timing - 11AM to 2.30 PM


Work Location: Chennai (5 Days Work From Office)


Experience Required: FRESHERS (Arts & Science)


Education: Bachelor's Degree (Tech Courses in networking and candidate should be a graduate in Arts and science only)


Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BE.)


Contact Person - M Prideep Raj / Vishnu B


Job Summary:


We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.


1) Excellent Communication

2) willingness to work from office - all 5days

3) willingness to work in US Hrs (Night Shift)



Walk in date: 26 September 2025 (11 AM to 2:30 PM )


Walk in Venue:

No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu,

This advertiser has chosen not to accept applicants from your region.

Client Relations Specialist – Salons

Chennai, Tamil Nadu ₹900000 - ₹1200000 Y eGrove Systems

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Job Title

Client Relations Specialist – Salons & Beauty Parlors

Summary

We are seeking a Client Relations Specialist to support salon and beauty parlor owners utilizing our mobile app, website, and digital marketing solutions. This role focuses on client onboarding, relationship management, and ensuring our clients succeed with their online presence and customer engagement tools.

Key Responsibilities

Serve as the main point of contact for salon and beauty parlor clients.

Manage onboarding, requirement gathering, and solution setup.

Coordinate with design, development, and marketing teams to deliver tailored services.

Provide training, ongoing support, and issue resolution.

Build lasting relationships and identify opportunities for upselling (loyalty programs, digital marketing, online bookings).

Requirements

Excellent communication and interpersonal skills.

Candidates should have experience in client service, account management, or customer success.

Familiarity with salon management software, booking systems, or digital marketing tools is a plus.

Organized, proactive, and able to explain technical solutions.

About eGrove:

eGrove Systems is a digitally focused IT solutions company headquartered in East Brunswick, New Jersey, with additional offices in Chennai and Madurai, India. They are recognized as a leader in digital transformation and product development. For more details, visit

This advertiser has chosen not to accept applicants from your region.

Digital Marketing/Client Relations

Chennai, Tamil Nadu ₹800000 - ₹1200000 Y Brixbit

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About the Role:

Brixbit is on the lookout for a Digital Marketing + Client Relations pro who can create impactful digital campaigns while keeping client vibes strong. Your main focus will be driving growth through SEO, social media, paid ads, and email marketing turning clicks into conversions and boosting our brand presence. At the same time, you'll be the friendly face clients trust, ensuring smooth communication, timely follow-ups, and long-term relationships. If you're creative, data-driven, and can balance digital hustle with people skills, this role is made for you.

What you'll be doing:


• Build and maintain strong client relationships (be their go-to contact).


• Drive lead generation through online & offline efforts.
• Close sales with confidence pitch, follow up, negotiate & convert.


• Run digital marketing campaigns SEO, social media, paid ads, and email marketing to boost visibility and lead flow.
• Track campaign performance, optimise and improve ROI.


• Spot new opportunities, market trends & customer needs to grow revenue.


• Keep the CRM updated with sales pipeline & client interactions.


• Work closely with internal teams (creative, product & operations) to deliver a great client experience.

Who we're looking for:


• 2–3 years' experience in Client Relations, business development and digital marketing.


• You're great at relationship building, negotiating & closing deals.


• Hands-on with SEO, social media management, paid ads (Google, FB/IG), email campaigns.


• A data-driven mindset with basic knowledge of analytics tools.


• Confident communicator – both written and verbal.
• Self-motivated & comfortable working in a fast-paced setup.

Qualification:

Any graduate / post-graduate in Marketing, Business, or a related field (MBA is a plus).

Why join Brixbit?

At Brixbit, you're not just clocking in hours you're building impact. Think competitive pay, real ownership on projects, and the freedom to experiment with ideas that actually matter. You'll be part of a young, ambitious team that hustles hard, grows together, and keeps things fun while chasing big goals. If you're looking for a place where your skills get noticed and your creativity gets space to breathe, Brixbit is where you'll vibe.

This advertiser has chosen not to accept applicants from your region.

Client Relations - Analyst (German)

Chennai, Tamil Nadu ISG (Information Services Group)

Posted today

Job Viewed

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Job Description

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

  • Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
  • Liaison between provider and ISG Advisory community
  • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
  • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
  • Drive and manage monthly/quarterly targets of usage of services per client assigned
  • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
  • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
  • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

  • A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
  • Time management skills - The ability to juggle multiple projects with aggressive deadlines
  • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
  • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
  • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
  • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
  • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
  • Fluent in German language

Education level:

  • Bachelor’s Degree with a diploma in Marketing/Operations
This advertiser has chosen not to accept applicants from your region.
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Client Relations - Analyst (German)

Chennai, Tamil Nadu ISG (Information Services Group)

Posted 20 days ago

Job Viewed

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Job Description

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

  • Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
  • Liaison between provider and ISG Advisory community
  • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
  • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
  • Drive and manage monthly/quarterly targets of usage of services per client assigned
  • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
  • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
  • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

  • A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
  • Time management skills - The ability to juggle multiple projects with aggressive deadlines
  • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
  • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
  • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
  • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
  • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
  • Fluent in German language

Education level:

  • Bachelor’s Degree with a diploma in Marketing/Operations
This advertiser has chosen not to accept applicants from your region.

Client Relations Specialist – Laundry Business

Chennai, Tamil Nadu ₹900000 - ₹1200000 Y eGrove Systems

Posted today

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Job Description

Job Title

Client Relations Specialist – Laundry Business

Summary

We are hiring a Client Relations Specialist to support and grow relationships with laundry business owners using our website, mobile, and digital solutions. The role focuses on client onboarding, ongoing support, and ensuring business success through our services.

Key Responsibilities

Serve as the primary point of contact for laundry business clients.

Guide clients through the onboarding and service setup process.

Coordinate with internal teams for smooth project delivery.

Provide training, support, and issue resolution.

Build strong client relationships and identify opportunities for growth.

Requirements

Strong communication and client service skills.

Experience in customer success, account management, or service-based industries.

Familiarity with digital tools (web platforms, booking systems, POS).

Organized, proactive, and customer-focused mindset.

About eGrove:

eGrove Systems is a digitally-focused IT solutions company headquartered in East Brunswick, New Jersey, with additional offices in Chennai and Madurai, India. They are recognized as a leader in digital transformation and product development. For more details, visit

This advertiser has chosen not to accept applicants from your region.
 

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