What Jobs are available for Client Service in Delhi?

FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates-often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.

Our clients-founders, investors, and executives from venture capital, family offices, private equity, and beyond-expect exceptional service delivered with speed, accuracy, and sophistication.

We're looking for someone who loves the challenge of finding the perfect flight, crafting compelling quotes, and delivering white-glove service to high expectation travelers.

You'll own each client request from start to finish: search across multiple booking strategies, write clear quotes that help clients make confident decisions, and maintain FlyFlat's luxury-tone communication throughout every interaction.

What you'll do:

• Master travel optimization across award travel, mileage programs, creative routing, and premium fare inventory

• Write compelling quotes that are clear, personalized, and make decision-making easy

• Deliver fast, accurate service while hitting SLA targets (5 min for short-haul, 25 min for long-haul)

• Respond to client messages within 30 seconds and maintain proactive communication

• Collaborate with Ticketing and Trip Fulfillment teams for seamless handovers

• Escalate VIP or complex requests to your Team Lead when needed

Must have:

• 2+ years in travel operations, luxury hospitality, or high-touch client service

• Hands-on Sabre GDS experience (mandatory-you'll use it daily for flight search and booking)

• Strong written communication-you write clear, professional messages that feel personal

• Detail-oriented with 98%+ accuracy, even when moving fast

• Comfortable managing multiple requests and tight deadlines

• Team player who hands off work seamlessly

Nice to have:

• Experience with mileage programs, award travel, or points optimization

• Background in luxury travel agencies, premium concierge, or high-end hospitality

• Familiarity with workflow tools or CRM systems

• Passion for travel and creative routing solutions

You don't need to check every box -if you have 80% of the skills and genuine enthusiasm to learn, we want to hear from you.

Clear growth path Your progression: Client Service Member Client Service Team Lead Concierge Manager Associate Director. We promote from within based on demonstrated performance, not politics or tenure. Most of our leadership team started in service roles.

You'll learn from the best

• Work directly with experienced Team Leads who coach you daily

• Master advanced travel optimization strategies

• Create your voice for luxury client communication through structured feedback

• Build expertise at a venture-backed company growing 5x year-over-year

Real support

• Daily coaching from your Team Lead

• Comprehensive training on search methodology and systems

• Supportive team culture that values collaboration

• Access to training materials and documentation

Work-life balance

• Predictable scheduling-you'll know your shift in advance

• Clean handovers between shifts so work stays at work

• Global team-talented colleagues across continents

First 90 days: Complete training, master our systems (Sabre, workflow tools, client platforms), handle 20+ requests independently per week, and achieve 95%+ SLA adherence with 98%+ quote accuracy.

Within 6-12 months: Consistently deliver on quality metrics, handle increasingly complex requests, build relationships with repeat clients, and begin mentoring newer team members.

Customer Obsession - We win when our customers win
Urgency with Impact - Clients expect answers in minutes, not hours
Radical Candor - Honest, direct, respectful feedback builds trust
Ownership - If something breaks, we fix it
Relentless Excellence - Good enough is never enough

If you're thinking "I'm not sure I have all the experience listed"-apply anyway. We're looking for people with 80% of the skills and 100% of the enthusiasm to learn.

What we care about most:

• Have you worked in travel, hospitality, or premium client service?

• Do you have hands-on Sabre GDS experience?

• Can you write clear, professional client communications?

• Are you excited about delivering exceptional experiences to high-expectation travelers?

If yes, we want to hear from you.

This is perfect for someone who:

• Wants to build deep expertise in luxury travel operations

• Takes pride in getting details right and delivering fast, accurate service

• Sees themselves at FlyFlat for years, not months

• Values continuous learning and feedback

• Wants to work with founders, investors, and global business leaders

FlyFlat is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide comprehensive information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex problems as needed.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and help customers use specific features or services.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Gather customer feedback and share insights with relevant teams to improve products and services.
• Adhere to company service standards and provide an exceptional customer experience.
• Assist in training new team members on support processes and best practices.

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer applications and CRM systems.
• A patient and empathetic demeanor, with a genuine desire to help customers.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office tasks.

• Lead, mentor, and manage a team of customer support representatives, providing training, coaching, and performance feedback.
• Oversee the daily operations of the customer support function, ensuring efficient and timely handling of customer inquiries via phone, email, chat, and other channels.
• Develop and implement customer support policies and procedures to enhance service quality and customer satisfaction.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and implement strategies to improve them.
• Handle escalated customer issues and complaints, resolving them effectively and professionally.
• Collaborate with other departments, such as Product and Engineering, to identify and address root causes of recurring customer issues.
• Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for both customers and support staff.
• Ensure the team is well-trained on products, services, and support tools.
• Contribute to the selection and implementation of customer support technologies and software.
• Analyze customer feedback and support trends to identify areas for product and service improvement.
• Foster a positive and supportive team environment that encourages collaboration and professional growth.
• Participate in hiring and onboarding new customer support team members.
• Represent the voice of the customer within the organization.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4-6 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
• Proven ability to lead and motivate a customer support team.
• Excellent problem-solving, conflict resolution, and de-escalation skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using customer support software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud) and CRM systems.
• Exceptional written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A customer-centric mindset with a passion for delivering outstanding service.
• Experience in the FinTech industry is a strong advantage.
• Flexibility to work a hybrid schedule, balancing remote and in-office responsibilities.

• Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
• Ensure timely and effective resolution of customer inquiries, complaints, and technical issues through various channels (phone, email, chat).
• Develop and implement customer support policies and procedures to enhance service quality and efficiency.
• Monitor customer support metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Train new team members on support processes, product knowledge, and customer service best practices.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments (e.g., product, sales) to address customer feedback and improve product offerings.
• Maintain accurate records of customer interactions and transactions.
• Contribute to the development of self-service resources, such as FAQs and knowledge bases.
• Ensure the team adheres to service level agreements (SLAs).
• Foster a positive and supportive team environment.

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Escalate complex issues to appropriate departments or senior support staff.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer inquiries and issues to management.
• Contribute to the development of FAQs and customer support knowledge base articles.
• Ensure customer satisfaction by delivering exceptional service.
• Adhere to all company policies and procedures regarding customer support.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Manage multiple customer interactions simultaneously while maintaining quality.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Minimum of 2 years of experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Experience with CRM or helpdesk software is advantageous.
• Ability to remain calm and professional under pressure.
• Strong multitasking and time management skills.
• Empathy and a customer-centric approach.
• Ability to work effectively in a hybrid work model.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Process customer orders, returns, and exchanges with attention to detail.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and provide solutions that meet those needs.
• Contribute to team goals and departmental objectives.
• Provide feedback on customer service trends and product issues to management.
• Maintain a high level of customer satisfaction through proactive and empathetic support.
• Participate in team meetings, training sessions, and collaborative problem-solving activities.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Ability to work both independently and as part of a hybrid team.
• Familiarity with (Specific industry product/service) is a plus.
• Strong typing skills and computer proficiency.