What Jobs are available for Client Service in Delhi?
Showing 69 Client Service jobs in Delhi
Client Service Team Lead - India (Remote)
Posted 7 days ago
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Job Description
FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.
We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.
Our clients- founders, investors, and executives from venture capital, family offices, private equity, and beyond- expect exceptional service delivered with speed, accuracy, and sophistication.
The RoleWe're looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.
You'll lead a team of Client Service Members while personally handling VIP and high-complexity clients. You'll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects FlyFlat's commitment to effortless luxury.
What you'll do:
Client Service & Optimization
Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics
Master complex travel optimization using award programs, creative routing, and premium fare strategies
Build polished quotes with clear reasoning, value explanations, and trade-off analysis
Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work
Team Leadership
Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving
Supervise all client searches and communications during your shift
Run weekly team reviews to improve search quality and communication
Identify when team members need support or are ready for more complex work
Operational Excellence
Ensure seamless handovers between teams and shifts
Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations
Propose search optimizations and training improvements
Handle escalations with empathy and confidence
Must have:
3+ years in luxury travel, premium concierge, or high-touch client service
Deep expertise with Sabre GDS- you're proficient in flight search, fare rules, and creative routing
Experience with mileage programs and premium booking methods
Excellent written communication- your quotes are clear, polished, and reflect luxury standards
Track record of meeting 95%+ SLA or quality standards
Leadership or mentoring experience- you've coached others, even informally
Calm under pressure- you prioritize effectively when requests pile up
Nice to have:
Background in luxury hospitality or high-end concierge services
Experience with VIP or high-net-worth clients
Familiarity with workflow tools, mileage platforms, or CRM systems
Passion for travel and miles & points optimization
You don't need to check every box - if you have 80% of the skills and the drive to learn, we want to hear from you.
Why FlyFlatClear growth path Your progression: Client Service Team Lead Concierge Manager Senior Manager Associate Director. We promote from within based on performance. You're not just executing- you're helping shape how FlyFlat's Client Service function scales globally.
Build, don't just execute We're implementing our concierge framework and career systems now. Your insights on search methodology, training, and client communication will directly influence how we work.
Real support
Lead capable people who want to grow
Partner with your Concierge Manager on team development
Work with Process Management team to improve workflows
Quarterly reviews with clear feedback and development focus
Work-life balance
Predictable scheduling- you'll know your shift in advance
Clean transitions between shifts
Global team- talented colleagues across continents
First 90 days: Lead your shift independently with 95%+ SLA adherence, handle VIP clients with confidence, begin coaching team members effectively, and achieve 98%+ quote accuracy.
Within 6-12 months: Consistently deliver quality metrics, build strong VIP client relationships, lead at least one initiative that improves search quality or team performance, and receive strong team sentiment scores.
Our ValuesCustomer Obsession - We win when our customers win
Urgency with Impact - Clients expect answers in minutes, not hours
Radical Candor - Honest, direct, respectful feedback builds trust
Ownership - If something breaks, we fix it
Relentless Excellence - Good enough is never enough
This is perfect for someone who:
Wants to work with founders, investors, and global business leaders
Sees themselves at FlyFlat for years, building toward management roles
Takes pride in delivering exceptional experiences and developing others
Values coaching and building team capability
Wants to master advanced travel optimization strategies
FlyFlat is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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Client Service Team Member - India (Remote)
Posted 7 days ago
Job Viewed
Job Description
FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates-often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.
We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.
Our clients-founders, investors, and executives from venture capital, family offices, private equity, and beyond-expect exceptional service delivered with speed, accuracy, and sophistication.
The RoleWe're looking for someone who loves the challenge of finding the perfect flight, crafting compelling quotes, and delivering white-glove service to high expectation travelers.
You'll own each client request from start to finish: search across multiple booking strategies, write clear quotes that help clients make confident decisions, and maintain FlyFlat's luxury-tone communication throughout every interaction.
What you'll do:
Master travel optimization across award travel, mileage programs, creative routing, and premium fare inventory
Write compelling quotes that are clear, personalized, and make decision-making easy
Deliver fast, accurate service while hitting SLA targets (5 min for short-haul, 25 min for long-haul)
Respond to client messages within 30 seconds and maintain proactive communication
Collaborate with Ticketing and Trip Fulfillment teams for seamless handovers
Escalate VIP or complex requests to your Team Lead when needed
Must have:
2+ years in travel operations, luxury hospitality, or high-touch client service
Hands-on Sabre GDS experience (mandatory-you'll use it daily for flight search and booking)
Strong written communication-you write clear, professional messages that feel personal
Detail-oriented with 98%+ accuracy, even when moving fast
Comfortable managing multiple requests and tight deadlines
Team player who hands off work seamlessly
Nice to have:
Experience with mileage programs, award travel, or points optimization
Background in luxury travel agencies, premium concierge, or high-end hospitality
Familiarity with workflow tools or CRM systems
Passion for travel and creative routing solutions
You don't need to check every box -if you have 80% of the skills and genuine enthusiasm to learn, we want to hear from you.
Why FlyFlatClear growth path Your progression: Client Service Member Client Service Team Lead Concierge Manager Associate Director. We promote from within based on demonstrated performance, not politics or tenure. Most of our leadership team started in service roles.
You'll learn from the best
Work directly with experienced Team Leads who coach you daily
Master advanced travel optimization strategies
Create your voice for luxury client communication through structured feedback
Build expertise at a venture-backed company growing 5x year-over-year
Real support
Daily coaching from your Team Lead
Comprehensive training on search methodology and systems
Supportive team culture that values collaboration
Access to training materials and documentation
Work-life balance
Predictable scheduling-you'll know your shift in advance
Clean handovers between shifts so work stays at work
Global team-talented colleagues across continents
First 90 days: Complete training, master our systems (Sabre, workflow tools, client platforms), handle 20+ requests independently per week, and achieve 95%+ SLA adherence with 98%+ quote accuracy.
Within 6-12 months: Consistently deliver on quality metrics, handle increasingly complex requests, build relationships with repeat clients, and begin mentoring newer team members.
Our ValuesCustomer Obsession - We win when our customers win
Urgency with Impact - Clients expect answers in minutes, not hours
Radical Candor - Honest, direct, respectful feedback builds trust
Ownership - If something breaks, we fix it
Relentless Excellence - Good enough is never enough
Should You Apply?
If you're thinking "I'm not sure I have all the experience listed"-apply anyway. We're looking for people with 80% of the skills and 100% of the enthusiasm to learn.
What we care about most:
Have you worked in travel, hospitality, or premium client service?
Do you have hands-on Sabre GDS experience?
Can you write clear, professional client communications?
Are you excited about delivering exceptional experiences to high-expectation travelers?
If yes, we want to hear from you.
Why You'll Love This RoleThis is perfect for someone who:
Wants to build deep expertise in luxury travel operations
Takes pride in getting details right and delivering fast, accurate service
Sees themselves at FlyFlat for years, not months
Values continuous learning and feedback
Wants to work with founders, investors, and global business leaders
FlyFlat is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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Customer Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide comprehensive information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems as needed.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and help customers use specific features or services.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Gather customer feedback and share insights with relevant teams to improve products and services.
- Adhere to company service standards and provide an exceptional customer experience.
- Assist in training new team members on support processes and best practices.
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in computer applications and CRM systems.
- A patient and empathetic demeanor, with a genuine desire to help customers.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office tasks.
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Customer Support Lead
Posted 3 days ago
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Job Description
Key Responsibilities:
- Lead, mentor, and manage a team of customer support representatives, providing training, coaching, and performance feedback.
- Oversee the daily operations of the customer support function, ensuring efficient and timely handling of customer inquiries via phone, email, chat, and other channels.
- Develop and implement customer support policies and procedures to enhance service quality and customer satisfaction.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and implement strategies to improve them.
- Handle escalated customer issues and complaints, resolving them effectively and professionally.
- Collaborate with other departments, such as Product and Engineering, to identify and address root causes of recurring customer issues.
- Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for both customers and support staff.
- Ensure the team is well-trained on products, services, and support tools.
- Contribute to the selection and implementation of customer support technologies and software.
- Analyze customer feedback and support trends to identify areas for product and service improvement.
- Foster a positive and supportive team environment that encourages collaboration and professional growth.
- Participate in hiring and onboarding new customer support team members.
- Represent the voice of the customer within the organization.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4-6 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven ability to lead and motivate a customer support team.
- Excellent problem-solving, conflict resolution, and de-escalation skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using customer support software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud) and CRM systems.
- Exceptional written and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A customer-centric mindset with a passion for delivering outstanding service.
- Experience in the FinTech industry is a strong advantage.
- Flexibility to work a hybrid schedule, balancing remote and in-office responsibilities.
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Customer Support Lead
Posted 4 days ago
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Job Description
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Customer Support Lead
Posted 11 days ago
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Job Description
Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
- Ensure timely and effective resolution of customer inquiries, complaints, and technical issues through various channels (phone, email, chat).
- Develop and implement customer support policies and procedures to enhance service quality and efficiency.
- Monitor customer support metrics and KPIs, identifying areas for improvement and implementing corrective actions.
- Train new team members on support processes, product knowledge, and customer service best practices.
- Handle escalated customer issues with professionalism and efficiency.
- Collaborate with other departments (e.g., product, sales) to address customer feedback and improve product offerings.
- Maintain accurate records of customer interactions and transactions.
- Contribute to the development of self-service resources, such as FAQs and knowledge bases.
- Ensure the team adheres to service level agreements (SLAs).
- Foster a positive and supportive team environment.
This is an on-site position located in Delhi, Delhi, IN . A minimum of 4 years of experience in customer support, with at least 2 years in a supervisory or lead role, is required. Demonstrated experience in managing a customer support team and improving customer satisfaction metrics is essential. Excellent problem-solving, communication, and interpersonal skills are critical. Proficiency in customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is necessary. The ability to motivate and lead a team, handle stressful situations calmly, and provide exceptional customer service is paramount. A Bachelor's degree in a relevant field is preferred. This role demands a candidate who is dedicated to customer success and possesses the leadership qualities to guide a support team effectively.
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Customer Support Specialist
Posted 11 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- Escalate complex issues to appropriate departments or senior support staff.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer inquiries and issues to management.
- Contribute to the development of FAQs and customer support knowledge base articles.
- Ensure customer satisfaction by delivering exceptional service.
- Adhere to all company policies and procedures regarding customer support.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Manage multiple customer interactions simultaneously while maintaining quality.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- High school diploma or equivalent; a bachelor's degree is a plus.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using computers and common software applications.
- Experience with CRM or helpdesk software is advantageous.
- Ability to remain calm and professional under pressure.
- Strong multitasking and time management skills.
- Empathy and a customer-centric approach.
- Ability to work effectively in a hybrid work model.
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Customer Support Specialist
Posted 19 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues effectively, escalating when necessary.
- Process customer orders, returns, and exchanges with attention to detail.
- Document all customer interactions and resolutions in the CRM system.
- Identify customer needs and provide solutions that meet those needs.
- Contribute to team goals and departmental objectives.
- Provide feedback on customer service trends and product issues to management.
- Maintain a high level of customer satisfaction through proactive and empathetic support.
- Participate in team meetings, training sessions, and collaborative problem-solving activities.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work both independently and as part of a hybrid team.
- Familiarity with (Specific industry product/service) is a plus.
- Strong typing skills and computer proficiency.
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Customer Support Specialist
Posted 22 days ago
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Customer Support Specialist
Posted 24 days ago
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Job Description
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and courteous manner. You will troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary. Maintaining accurate records of customer interactions, transactions, comments, and complaints is crucial. The Specialist will also educate customers on product features and benefits, and gather customer feedback to help improve services.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach. Strong problem-solving abilities and the capacity to remain calm under pressure are essential. Proficiency in using customer support software and a familiarity with CRM systems are beneficial. You should be a team player with a strong work ethic and a commitment to providing outstanding customer service. The ability to learn new products and services quickly is also important.
This role involves actively listening to customer needs, identifying solutions, and ensuring a positive customer experience. You will contribute to building customer loyalty and retention by delivering consistently high-quality support. We are looking for individuals who are passionate about helping others and are dedicated to exceeding customer expectations. This is an in-office position located in Delhi, Delhi, IN , fostering a collaborative team environment.
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