8 Clinical Settings jobs in Chennai

Position Summary

The Patient Care Coordinator serves as a key liaison between patients, families, and the healthcare team. This role ensures seamless coordination of care, supports patient needs, and enhances the overall patient experience by guiding them through the healthcare process, addressing concerns, and ensuring high-quality service delivery.

Key Responsibilities

• Patient Support & Communication
• Serve as the primary point of contact for patients and families, ensuring clear communication and compassionate support.
• Educate patients on treatment plans, procedures, discharge instructions, and follow-up care.
• Address patient questions, concerns, and complaints in a timely and professional manner.
• Care Coordination
• Schedule and manage patient appointments, referrals, and follow-ups.
• Coordinate between physicians, nurses, allied health professionals, and administrative staff to ensure continuity of care.
• Monitor patient progress and ensure adherence to care plans.
• Administrative Duties
• Maintain accurate patient records in compliance with hospital policies and confidentiality guidelines.
• Manage patient admission, transfer, and discharge processes.
• Assist with insurance verification, billing queries, and authorization processes when needed.
• Quality & Compliance
• Ensure compliance with hospital protocols, safety standards, and regulatory requirements.
• Participate in patient satisfaction initiatives and quality improvement projects.
• Document patient feedback and contribute to service improvement strategies.

Qualifications

• Education:
• Bachelor's degree in Nursing, Healthcare Administration, Social Work, or related field (preferred).
• Diploma/Certification in patient care or healthcare administration (acceptable with experience).
• Experience:
• 1–3 years of experience in healthcare, patient services, or a clinical setting.
• Experience in coordinating patient care or working in a hospital environment is an advantage.
• Skills & Competencies:
• Strong communication and interpersonal skills with a compassionate approach.
• Excellent organizational and time-management abilities.
• Knowledge of medical terminology and hospital operations.
• Proficiency in MS Office and hospital information systems (HIS/EMR).
• Ability to handle sensitive information with confidentiality and professionalism.

Key Attributes

• Patient-focused mindset with empathy and respect.
• Ability to work under pressure in a fast-paced hospital environment.
• Collaborative team player with problem-solving skills.
• Commitment to continuous learning and service excellence.

Job Type: Full-time

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

Provide info related to services and tariff to the patients.

Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

Pre and post-counseling for the patients undergoing the treatment plans if required.

Address and resolve patient complaints and concerns promptly and effectively.

Understand and action accurate data entry on a daily basis

Handling Appointments

Understand the CRM platform

Comprehend detailed nuances around therapist availability and accordingly block appointments

Maintain data related to financial transactions, patient flow, and individual patient visits.

Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

Respect patients by recognizing their rights; and maintaining confidentiality.

Collect patient testimonials and feedback as per organizational policy.

Monitor and evaluate patient care metrics, identifying areas for improvement.

TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

Responsible to follow up on the assessment report till it gets delivered to the patient

Work closely with the sales team to promote patient care initiatives and success rate

Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

   Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

   Provide info related to services and tariff to the patients.

   Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

   Pre and post-counseling for the patients undergoing the treatment plans if required.

   Address and resolve patient complaints and concerns promptly and effectively.

   Understand and action accurate data entry on a daily basis

Handling Appointments

   Understand the CRM platform

   Comprehend detailed nuances around therapist availability and accordingly block appointments

   Maintain data related to financial transactions, patient flow, and individual patient visits.

   Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

   Respect patients by recognizing their rights; and maintaining confidentiality.

   Collect patient testimonials and feedback as per organizational policy.

   Monitor and evaluate patient care metrics, identifying areas for improvement.

   TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

   Responsible to follow up on the assessment report till it gets delivered to the patient

   Work closely with the sales team to promote patient care initiatives and success rate

   Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

The Manager International Patient Care Services will oversee and manage the delivery of quality patient care services to the international patients. Ensure compliance with hospital policies, regulations and international patient care standards.

Walkin Interview - Mon to Sat (11am to 3pm) - Location: NO.1, RADIAL ROAD, PALLIKKARANAI, CHENNAI, TAMILNADU

Contact: Nandhini : , Email ID :

Preferred candidate profile:

• Qualification: Any Graduate/Post Graduate
• Experience: 0 to 5 years.
• Pleasant looking with good communication (Male/Female)
• Must follow hospital grooming standards and uniform policy.
• Preferable to have typewriting skills.
• Rotational Shifts including night duties.
• Immediate Joiners are preferred.

1. Guest Relations Officer:

Job Description:

• Greets patients and patient visitors, determines nature/ purpose of visit, and directs them accordingly.
• Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
• Receive and make telephone calls as required. Phones must be answered within 3 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your manager. Do not shout or respond in a rude manner to the patient.
• Information about Hospital, such as location of departments/offices, employees within the organization or services provided.
• Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.
• Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy.
• Maintains departmental records and files and takes care of Department equipment.
  
  Participates in departmental meetings and related in-service educational programmes.
• Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis.
• Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register.
• Coordinating with Housekeeping for room cleaning.
• Coordinating with maintenance department for room maintenance work.
• Coordinating with Emergency staff for Admission.
• Arranging transport to wards.
• Reporting to Head of the Department.

2. Patient Care Coordinator:

Job Description:

• Guide and assist the Patients in their visits to hospital.
• Resolve the Patients queries by being single point of contact.
• Guidance and counseling to the patients and their families.
• Help the Patients & relatives in taking admission and billing process.
• Updating and escalating the customers feedback to the PR Team.
• Maintain good rapport with the patient during their visit.
• Relationship between management and Patients beyond hospital visits responsible for overall customer satisfaction.
• Escorting the patient throughout the OPD and diagnostics department. Until patient/ guest leaves for the day.
• Follow standard help desk procedure.
• Inform management of recurring problem.
• Manages problem resolution for patient & relatives through feedback analysis in coordination with department head to develop proactive problem solutions.
• Need to take care of all other works which is assigned by the Manager.

3. Patient Relations Officer:

Job Description:

• Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor.
• Should have a basic understanding of systems and processes that are to be followed in a healthcare facility.
• Counseling and respond to patients needs, requirements and concerns as appropriate.
• Making patients aware of health services and facilities available for patients at Dr. KMH.
• Investigate and/ or channel complaints or problems to appropriate head department in hospital.
• Assist in resolving conflicts and act as an intermediary between patients, families and staff.
• Supports/facilitates the implementation of innovation and systems that eliminate patient harm.
• Collect data and information about patient feedback and make recommendations as appropriate.
• Explaining policies, procedures or services to unknown patients using medical or administrative knowledge.
• Analyzing and assessment of patients needs through IP visit.
• Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback.
• All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization.
• All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions.
• Monitoring and analyzing the patients rights and responsibilities.
• Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety.
• Need to take care of all other works which is assigned by the Manager.

4. Billing Executive

Job Description:

• Carry out the daily activities of the department.
• Handle Cash & Credit IP billing.
• Interact with customers to solve various queries regarding bills.
• File and maintain all records.
• All the consultation, and any type of OP/IP billing have to be managed by the billing staff.
• The complete tariff structure, Consultation charges of the doctors have to be updated in the system to avoid miscalculations.
• Manual billing is not acceptable and computer billing needs to be followed strictly.
• Before taking a printout of the bill, the details mentioned in the bill needs to be explained clearly to the attender along with the break up. On acceptance, a printout could be taken accordingly.
• Receive and enter the billing activities received from the clients.
• Any error in the billing is not acceptable and, in such situation, the billing staff needs to take complete responsible of the deficit occurred.
• File and maintain all documents pertaining to the patient in an orderly manner.
• No billing counter staff is authorized to provide discounts unless a prior notice has been given.
• Resolves billing issues by discussing contract with third-party payer; explaining insurance contract with patient; negotiating settlement.
• Maintains patient and invoice files by entering and adjusting data.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes medical office mission by completing related results as needed.
• Reporting to Head of the Department.

Chennai, IN-TN

Position Type

Full Time

Requisition ID

12386

Level of Education

Years of Experience

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

LexiCode

Medical Coders, Inpatient Facility

Work from one of our company offices

Job Summary-

As a Medical Coder at LexiCode, you will join a dynamic team of coding experts dedicated to delivering exceptional coding services to our valued clients. Your primary responsibility will be accurately assigning medical codes, ensuring compliance with coding guidelines and regulations.

Job Description

Essential Job Responsibilities

• Thoroughly review and analyze medical records to identify pertinent diagnoses & procedures.
• Accurately assign medical codes to precisely reflect clinical documentation.
• Ensure the integrity and precision of coded data.
• Stay abreast of evolving coding guidelines, regulations, and industry best practices through continuous research.
• Actively participate in coding audits and quality improvement initiatives to uphold and enhance coding accuracy standards.
• Maintain optimal productivity levels while adhering to established coding quality and efficiency benchmarks.
• Uphold strict patient confidentiality and privacy standards in strict compliance with HIPAA regulations.

Minimum Qualifications

• Possession of one of the following AHIMA credentials: CCS; or one of the following AAPC credentials: CPC, or CIC.
• Minimum of 1 year of experience coding Inpatient Facility
• Proficiency in ICD-10-CM, ICD-10-CM, CPT and/or HCPCS codes as appropriate, and comprehensive knowledge of guidelines and conventions.
• Competence in utilizing coding software and electronic health record (EHR) systems.
• Strong analytical aptitude to interpret intricate medical documentation accurately.
• Detail-oriented approach, ensuring precision and accuracy in all coding assignments.
• Exceptional communication skills to facilitate effective collaboration with healthcare professionals.

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with , , , or We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

• Supervising a team of cleaning and sanitation staff, ensuring efficient task allocation and performance monitoring.
• Developing and implementing comprehensive cleaning schedules and protocols tailored to a healthcare setting.
• Conducting regular inspections of all areas to ensure adherence to cleaning standards, infection control policies, and safety regulations.
• Managing inventory of cleaning supplies, equipment, and chemicals, ensuring adequate stock levels and proper storage.
• Training new cleaning staff on proper techniques, safety procedures, and the use of equipment and disinfectants.
• Ensuring proper disposal of waste, including hazardous and bio-medical waste, in accordance with regulatory guidelines.
• Troubleshooting and resolving any sanitation-related issues or complaints promptly and effectively.
• Maintaining accurate records of cleaning activities, inspections, staff training, and supply usage.
• Promoting a culture of safety and hygiene awareness among the cleaning team and facility staff.
• Collaborating with facility management and healthcare professionals to address specific sanitation needs and implement improvements.
• Ensuring compliance with all national and local health and safety regulations pertinent to sanitation in healthcare environments.

• High school diploma or equivalent; certification in sanitation or healthcare environmental services is a plus.
• Minimum of 3-5 years of experience in cleaning, sanitation, or environmental services, with at least 1-2 years in a supervisory role.
• Demonstrated experience working within a healthcare or hospital setting is strongly preferred.
• Thorough knowledge of cleaning chemicals, disinfectants, sanitation equipment, and their safe usage.
• Understanding of infection control principles and practices, particularly in a medical environment.
• Excellent leadership, organizational, and time management skills.
• Strong communication and interpersonal abilities to effectively manage a team and interact with facility staff.
• Ability to conduct physical inspections and perform cleaning tasks when necessary.
• Awareness of waste management protocols, including bio-hazardous waste.
• Reliable and punctual with a strong work ethic and commitment to maintaining a high level of cleanliness.