167 Cloud Based Solutions jobs in Bengaluru
Director Cloud Services
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Our Mission
SPAN is enabling electrification for all
We are a mission-driven company designing, building, and deploying products that electrify the built environment, reduce carbon emissions, and slow the effects of climate change.
- Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.
- Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.
At SPAN, We Believe In
- Enabling homes and vehicles powered by clean energy
- Making electrification upgrades possible
- Building more resilient homes with reliable backup
- Designing a flexible and distributed electrical grid
The Role
SPAN's Cloud Software team is responsible for all of the software that is running in the cloud, client facing, backend APIs, data, and platform. We look for excellent technical leaders who enjoy working with their peers to solve complex problems and prioritize trusting that the people we hire are capable of great things when well supported. Engineers work directly with the broader software, product, and hardware teams to ensure the right things get built at the right time.
As the Director of Cloud Software, you will oversee the strategic direction and execution of cloud services, ensuring high availability, performance, and innovation across mobile, backend, web, platform infrastructure, and data engineering teams. You will drive the development of customer-facing features, optimizing reliability and performance, while leveraging technical expertise and leadership to deliver impactful solutions in a fast-paced market.
Responsibilities
Leadership and Team Management:
Provide strong leadership and guidance to the engineering teams, fostering a culture of collaboration, innovation, and accountability.
- Provide mentorship and career development opportunities for team members, ensuring a strong talent pipeline and retention of top performers.
- Foster a culture of innovation and ongoing improvement, inspiring exploration of new technologies and methods that can enhance our products and team productivity.
Establish clear goals and KPIs for the team, monitoring performance and driving continuous improvement.
Technical Leadership:
Provide technical expertise and guidance to engineering teams, helping to solve complex problems and make critical design decisions.
Stay abreast of emerging technologies, industry trends, and best practices, driving continuous improvement and innovation in both hardware and software development.
Strategic Planning:
Define and execute the software strategy aligned with overall business goals and market trends.
- Drive innovation in software development processes, technologies, and methodologies to enhance product competitiveness and customer satisfaction.
Collaborate closely with other senior leaders to integrate software strategies with hardware development, sales, and marketing efforts.
Product Development:
Oversee the end-to-end product development process, from requirements gathering and design to testing, deployment, and maintenance.
Ensure that engineering efforts are aligned with product requirements, customer needs, and market trends, delivering high-quality solutions that meet or exceed expectations.
Cloud Software development and Delivery
Oversee the end-to-end software development lifecycle, from concept and design to deployment and maintenance.
- Ensure timely delivery of both high-velocity and high-quality software releases, managing resources effectively to meet project timelines and budget constraints.
Implement best practices in software engineering, quality assurance, and regulatory compliance to meet industry standards and regulatory requirements.
Partnership and vendor management:
Establish and maintain strategic partnerships with key technology vendors, fostering collaboration and leveraging external expertise to enhance product capabilities.
Negotiate contracts and manage relationships with third-party software suppliers and service providers to optimize costs and ensure quality standards.
Product Innovation and Quality:
Champion a customer-centric approach to software development, gathering and analyzing user feedback to drive product improvements.
- Implement robust testing and validation process to ensure reliability, security and scalability of software solution
- Collaborate with product management and design teams to create compelling, intuitive user experiences through software.
About You
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree preferred.
- Extensive experience (10+ years) in software development, with at least 7 years in a leadership role managing large-scale software projects or teams.
- Proven expertise in cloud architecture, infrastructure, and service delivery across mobile, backend, web, platform, and data engineering teams.
- Strong understanding of software development lifecycle, including agile methodologies, CI/CD pipelines, and performance optimization.
- Exceptional leadership, with experience managing and scaling cross-functional teams, driving collaboration, and mentoring senior engineers.
- Ability to align technical strategies with business goals, providing clear direction and value-focused solutions.
- Demonstrated ability to manage budgets, resources, and timelines to deliver high-quality software products.
- Excellent communication and interpersonal skills, capable of influencing stakeholders and driving innovation within a fast-paced environment.
Personal Attributes
- Deeply technical leader with a passion for technology and innovation.
- Results-driven with a strong focus on operational excellence and continuous improvement.
- Collaborative and team-oriented, with the ability to build consensus and drive change.
- Adaptable and resilient in a fast-paced, evolving environment.
Life at SPAN
Our
Bengaluru
team plays a pivotal role in SPAN's continued growth and expansion. Together, we're driving
engineering
,
product development
, and
operational excellence
to shape the future of home energy solutions.
As part of our team in India, you'll have the opportunity to collaborate closely with our teams in the US and across the globe. This international collaboration fosters innovation, learning, and growth, while helping us achieve our bold mission of electrifying homes and advancing clean energy solutions worldwide.
Our in-office culture offers the chance for dynamic interactions and hands-on teamwork, making SPAN a truly collaborative environment where every team member's contribution matters.
Our climate-focused culture is driven by a team of forward-thinkers, engineers, and problem-solvers who push boundaries every day.
- Do mission-driven work: Every role at SPAN directly advances clean energy adoption.
- Bring powerful ideas to life: We encourage diverse ideas and perspectives to drive stronger products.
- Nurture an innovation-first mindset: We encourage big thinking and bold action.
- Deliver exceptional customer value: We value hard work, and the ability to deliver exceptional customer value.
Benefits At SPAN India
Generous paid leave
Comprehensive
Insurance & Health Benefits
Centrally located office in Bengaluru with easy access to public transit, dining, and city amenities
Interested in joining our team? Apply today and we'll be in touch with the next steps
Sr. Manager, Cloud Services
Posted today
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AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact:
The Senior Manager – Managed Services is responsible for leading and managing the delivery of IT managed services across client environments. This role ensures operational excellence, client satisfaction, and continuous service improvement. The ideal candidate will have deep expertise in IT infrastructure, cloud platforms, service delivery frameworks (ITIL), and team leadership.Our Customer Success Services organization includes a portfolio of specialized Technical Success Services (TSS). Led by experts with deep knowledge of OpenText products, TSS delivers managed services for OpenText applications deployed across multiple cloud platforms—including OpenText Cloud, Google Cloud, Microsoft Azure, and Amazon Web Services. The organization provides a unique set of services designed to maximize customer success and accelerate value realization.
What the role offers:
Service Delivery& Operations
- Oversee end-to-end delivery of Application Managed Services including cloud operations and application support
- Ensure SLAs, KPIs, and compliance standards are consistently met or exceeded
- Implement ITIL-based service management practices for incidents, problem, change, and capacity management.
Client Engagement& Relationship Management
- Act as the primary point of contact for strategic clients, ensuring high levels of satisfaction and trust
- Conduct regular service reviews and governance meetings with clients
- Identify opportunities for service enhancements and service offerings upselling
- Demonstrates a customer-first mindset, ensuring proactive engagement, and delivering measurable improvements in customer experience.
- Manage technology operations and building strong stakeholder relationships across functions.
- Drive automation, AI-enabled improvements, and process efficiency to enhance both customer outcomes and productivity.
- Defining and presenting organizational vision and roadmaps, inspiring teams to achieve more, and representing challenges with actionable solutions.
- Act as the primary point of contact for strategic clients, ensuring high levels of satisfaction and trust
- Conduct regular service reviews and governance meetings with stakeholders including the customers
- Identify opportunities for service enhancements and customer satisfaction
Team Leadership& Development
- Lead and mentor a team of service managers, engineers, and support staff
- Foster a culture of accountability, collaboration, and continuous learning
- Drive workforce planning, training, and performance management
- Foster a culture of professional excellence by encouraging certifications, knowledge sharing, and continuous development.
- Leverage prior knowledge of xECM, other ECM products, or OpenText solutions (preferred but not mandatory).
Strategic Planning& Transformation
- Develop and execute strategies for service improvement, automation, and cost optimization
- Lead digital transformation initiatives including Automations and AI adoption
- Collaborate with cross-functional teams to align services with business goals
What you need to succeed:
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical field (required).
- 15+ years of overall experience in enterprise support/managed services, with at least 5 years in direct people management, including leading managers and large distributed teams.
- Strong understanding of cloud platforms (AWS, Azure, GCP
- Certifications such as ITIL, PMP, AWS/Azure Architect, or similar are highly desirable
- Familiarity with ITSM tools (ServiceNow/JIRA Etc.,), monitoring tools, and automation frameworks
- Ability to foster a services-driven culture and build strong customer relationships; act as the face of the TSS team for customers.
- Experience in managing internal stakeholder relationships across Success Management, Cloud Ops, Engineering& Product Management, Service Management, and Professional Services.
- Proven ability to set strategic vision and direction for the TSS xECM practice, including accelerating delivery and improving time-to-resolution across the lifecycle.
- Strong leadership, team building, and talent management capabilities, with a commitment to driving certifications, knowledge articles, and continuous learning.
- Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced, global, distributed team environment.
- Excellent communication and interpersonal skills, with the ability to present issues and solutions clearly to executive stakeholders.
- A solution-oriented mindset, with the ability to propose practical approaches to challenges while driving measurable productivity gains.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Engineering Manager, Cloud Services
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About the Role
We're Excited If You Have
Leadership Skills
Technical Skills
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
Sr. Cloud Services Project Manager
Posted today
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Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
The Open Text Professional Services team is comprised of more than 3,000 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.
What The Role Offers
- Managing the delivery of services & business solutions to customers within the contractual constraints (schedule, scope, and budget)
- Own the execution for all ongoing projects, the maintenance of an opportunity pipeline and help in mining your accounts.
- Work with project team members and external stakeholders to ensure quality execution in the delivery of service / solution to drive positive customer satisfaction experience
- Effectively negotiating and collaborating across teams and organizations to drive successful business outcomes
- Preparing and presenting data and perspectives during critical leadership reviews and internal and external stakeholder discussions
- Continuously innovating and improving processes to optimize program efficiencies
- Planning, at both a high and detail level, and influence stakeholders and team members to commit to a defined pathway
- Focus on driving for results and persevere despite difficulties or setbacks
- Managing and driving the entire project life cycle for large cross functional projects, from concept to implementation - Including evaluation and selection of technology platforms, services, contract reviews, budget planning, project planning, resource planning, scope management, stakeholder management, vendor management, project set up, project execution, budget management, resource management, project reporting, communication and monitoring, risk management and mitigation
- Ownership of Project Financials- revenue planning, budget monitoring, cost control and ensuring targeted profitability
- Work with business stakeholders to drive business process transformation/ improvement roadmap with clear goals and measurable targets
- Interact with business stakeholders and facilitate requirement gathering sessions/design discussions to derive and document business requirements, demand prioritization, business case preparation and execution planning
- Collaborating with the Business Readiness team and key stakeholders to ensure the scope and impacts of change / projects are understood so that the business is prepared to successfully receive the change.
- Prepare Project delivery plan with buy-in from internal and external stakeholders, Overseeing the correct sequencing of project phases to ensure business needs are met.
- Work with business and IT stakeholders to define, document and secure customer sign off for all the important project artefacts / phases i.e., Design, UAT etc.
- Proactively identify & manage project risks and develop mitigation plan through inputs from project team members
- Analyse the customer needs to determine the right implementation approach and corresponding resourcing requirements
- Place resourcing requests to relevant COE practice owners with enough advance notice
- Leading the implementation and delivery of the services projects utilising OTPS standard methodology and attaining a sufficient level of quality within budget and schedule.
- Run daily internal meetings to obtain updates on project plan tasks and insuring quality updates are received from work stream owners
- Run regular internal & external meetings, documenting important discussions/agreements, support project resources to overcome roadblocks, managing issue logs etc.
- Track, update, and report project progress through available project management tools, ensure to leverage the tools available internally.
- Identifying and working effectively with key stakeholders including functional and work stream leads on complex cross‐team/functional issues.
- Escalating problems, publishing progress reports and dashboards, update Project control book, including providing executive level summaries to senior management (as needed)
- Work closely with multidisciplinary cross-cultural teams, including external partner consultants throughout the project duration.
- Ensure proactive customer/user communication towards building a positive professional relation
- Providing leadership of the project team including business and technology teams, vendors, outsourced service providers.
- Ensure teams follow and adhere to recommended organization processes and standards, and continuously refine and improve the processes towards effective delivery of services
- Actively engage staff to do better and more work and encourage them to think differently to serve customer sooner and better
- Ensure internal teams are engaged only in billable assignment and non-billable tasks are driven though change management process with customers.
- Review project management process and sharing necessary feedback to global PMO teams for continuous improvement of the suggested project management framework.
What You Need To Succeed
- Bachelor's degree in Computer Science or any of the engineering disciplines.
- PMP, CSM/CSPO, ITIL certifications are a plus.
- Overall industry experience with Project management experience of 5-9 years. Significant experience working in enterprise software product industry is desirable.
- Experience in interacting and communicating with C level Business and Technology leadership
- Project management skills – Knowledge areas like Schedule, Cost, Scope, Risk, Resourcing, Program management, Financial management, Change Management etc.
- Customer management skills – Stakeholder management, negotiation, advocacy, influencing, escalation management etc.
- Strong verbal and written communication skills, with technical and business leaders at all levels within large enterprises. Fluency in English is a must.
- Ability to manage large cross-functional programs, projects and initiatives driving global impact
- Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology
- Knowledge of general Enterprise software/Business applications and technologies (ECM, BPM, BDA, Analytics, EIM) and their implementation - SDLC process, various stages and roles
- Excellent management/supervisory/interpersonal skills and ability to operate under tight timeline-driven initiatives
- Ability to analyse and resolve complex issues, both logical and interpersonal.
- High level of comfort with ambiguity and ability to plan for failure
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Software Engineer III- Cloud Services
Posted today
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JOB DESCRIPTION
You're ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.
As a Software Engineer II at JPMorgan Chase within the Employee Experience Technology Org, you will be part of an agile team dedicated to enhancing, designing, and delivering the software components of the firm's cutting-edge technology products in a secure, stable, and scalable manner. In your role as an emerging member of the software engineering team, you will execute software solutions by designing, developing, and troubleshooting various components within a technical product, application, or system, while acquiring the skills and experience necessary for growth in your position.
Job responsibilities
- Executes standard software solutions, design, development, and technical troubleshooting
- Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
- Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
- Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
- Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
- Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
- Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
- Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience.
- 4+ years of experience as a seasoned cloud services Developer
- Strong Expertise on Java development on AWS with springboot.
- Bachelor's degree in Computer Science, Information Technology
- Familiarity with RESTful APIs and web services.
- Hands-on practical experience in system design, application development, testing, and operational stability
- Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
- Experience across the whole Software Development Life Cycle
- Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
- Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
- Familiarity with modern front-end technologies
- Exposure to other cloud technologies like GCP & Azure Cloud
ABOUT US
Senior Backend Engineer - Cloud Services
Posted 15 days ago
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Job Description
Key Responsibilities:
- Design, develop, and deploy high-performance, scalable backend services and APIs.
- Architect and implement microservices using modern programming languages (e.g., Python, Java, Go, Node.js).
- Work extensively with cloud platforms such as AWS, Azure, or GCP, leveraging services like EC2, S3, Lambda, Docker, and Kubernetes.
- Develop and maintain robust database solutions (SQL and NoSQL), ensuring data integrity and performance.
- Implement effective monitoring, logging, and alerting strategies for production systems.
- Write clean, well-documented, and testable code, adhering to best practices and coding standards.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Participate in code reviews, providing constructive feedback to peers.
- Troubleshoot and resolve complex production issues, ensuring minimal downtime.
- Contribute to architectural discussions and technology selection decisions.
- Mentor junior engineers and promote a culture of continuous learning and improvement.
- Ensure the security and compliance of backend systems.
We are looking for engineers with a strong grasp of system design principles, asynchronous programming, and message queuing technologies. Experience with CI/CD pipelines, containerization, and infrastructure as code (IaC) is highly valued. Excellent communication and collaboration skills are essential for this fully remote role, as you'll be working with a distributed team. This position is based in **Bengaluru, Karnataka, IN**, but offers the flexibility of being a completely remote position.
Azure cloud services -Pan india
Posted today
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Detailed JD (Roles and Responsibilities)
- Talent Must have good hands-on knowledge on Azure Cost Management and FinOps framework.
- Talent should have FinOps Certification & Data dog experience
- Talent should be good at Azure core services.
- He/she should be ready to ramp up on new technology & Knowledge on Agile process is required.
Mandatory Skills:Azure,Azure cost management,Data Dog,FinOps
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Principal QA Engineer - AI & Cloud Services
Posted 10 days ago
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**Job Title:** **Principal QA Engineer - AI & Cloud Services**
**Location:** Bangalore, India (Hybrid)
**Job Type:** Regular, Full-Time
**Reports To:** R&D Senior Manager - AI Core Services Development
We are looking for detail-oriented and forward-thinking Test Engineer to ensure the quality, performance, and security of our Core AI Services within AVEVA Connect. You will help validate distributed, cloud-native services and public APIs that form the foundation for enterprise AI capabilities. This role demands deep technical skill and a passion for delivering robust, secure, and ethical AI services at scale.
You'll be a part of a Scrum team and work closely with developers and architects to design effective validation strategies, automated testing frameworks, and AI-specific evaluation tools - with a builder mindset - rapid prototyping and continuous improvement with agility of a start-up.
**Key Responsibilities:**
+ Perform functional, performance, and security testing on cloud-native services deployed on Microsoft Azure.
+ Design and implement automated test suites for APIs, service components, and AI pipelines.
+ Automate the evaluation of AI system outputs to ensure accuracy, consistency, and safety of responses.
+ Collaborate with developers and data scientists to establish service-level quality metrics and observability hooks.
+ Validate services against AI regulatory frameworks and ensure traceability, fairness, and robustness in outcomes.
+ Participate in threat modelling and security validation of exposed APIs and AI services.
+ Provide feedback early in the lifecycle to reduce defects and improve design.
+ Mentor junior testers, encourage continuous learning, and contribute to a culture of innovation.
**AI & Cloud Expertise**
+ Familiarity with LLM evaluation techniques, output scoring, and validation frameworks.
+ Understanding of key concepts such as prompt engineering, RAG, model orchestration, and hallucination detection.
+ Experience in testing for accuracy, relevance, and consistency of AI model predictions/generations
+ Defining Performance Metrics for AI services and testing for the same
+ Awareness of AI safety, bias detection, and explainability techniques.
+ Experience ensuring compliance with AI regulations and standards (e.g., NIST AI RMF, EU AI Act).
+ Strong belief in ethical AI practices, transparency, and end-user trust.
**Core Skills and Qualifications:**
+ 8+ years of experience in software testing or QA for cloud-native applications, including 2+ years working on AI/ML systems or services.
+ Proficient in designing automated testing frameworks
+ Hands-on experience with Azure DevOps, CI/CD pipelines, and containerized test environments.
+ Strong understanding of API testing, performance profiling, and security testing (including OWASP top 10).
+ Excellent problem-solving skills, with the ability to analyse complex technical challenges and propose scalable solutions.
+ Experience working in Agile teams and collaborating across global R&D locations
+ Demonstrated ability to mentor junior team members fostering a culture of continuous learning and innovation
**R&D at AVEVA**
Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name.
Our track record of innovation is no fluke - it's the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us.
Find out more: aveva.com/en/about/careers/r-and-d-careers/
**Why Join AVEVA?**
At AVEVA, we are unlocking the power of industrial intelligence to create a more sustainable and efficient world. AVEVA Connect platform is at the heart of that transformation. As a leader in Core AI Services, you will help shape how AI is delivered at scale across industries. Join us in driving the next wave of industrial innovation.
**India Benefits include:**
Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support
It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
**Hybrid working**
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
**Hiring process**
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
**About AVEVA**
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .
Senior Technical Support Engineer (Cloud Services)
Posted 4 days ago
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Job Description
Responsibilities:
- Provide advanced technical support and troubleshooting for complex cloud-based issues.
- Diagnose and resolve problems related to cloud infrastructure, networking, and software applications.
- Act as a technical point of contact for key enterprise clients, ensuring timely and effective resolution of issues.
- Analyze system performance, identify bottlenecks, and implement performance tuning measures.
- Collaborate with engineering and product teams to escalate and resolve complex bugs and feature requests.
- Develop and maintain technical documentation, knowledge base articles, and support guides.
- Mentor and train junior technical support engineers.
- Participate in on-call rotation to provide 24/7 support as needed.
- Identify trends in customer issues and provide feedback to product development teams for improvement.
- Contribute to the continuous improvement of support processes and tools.
- Ensure high levels of customer satisfaction through proactive communication and effective problem-solving.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support, systems administration, or a similar role, with a focus on cloud services.
- In-depth knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
- Strong understanding of networking protocols (TCP/IP, DNS, HTTP).
- Experience with containerization technologies like Docker and Kubernetes.
- Proficiency in scripting languages (e.g., Python, Bash).
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience working with enterprise clients and managing complex support cases.
- Ability to work independently and effectively in a fast-paced environment.
Senior Technical Support Engineer - Cloud Services
Posted 5 days ago
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Job Description
As a Senior Technical Support Engineer, you will tackle challenging technical problems across our cloud platform, working closely with development and operations teams to identify root causes and implement effective solutions. The ideal candidate will possess a strong background in cloud technologies (AWS, Azure, GCP), operating systems (Linux, Windows), networking, and scripting. Excellent communication and interpersonal skills are essential, as you will interact directly with customers, guiding them through complex solutions and acting as a trusted advisor. This role requires a proactive, problem-solving mindset and the ability to manage multiple priorities in a fast-paced, remote environment.
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex cloud service issues.
- Diagnose and resolve software, hardware, and network-related problems for customers.
- Analyze customer issues, identify trends, and escalate bugs or feature requests to the appropriate teams.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Collaborate with engineering and product management teams to resolve critical customer issues.
- Guide customers through complex configurations, integrations, and best practices for our cloud platform.
- Participate in an on-call rotation to provide 24/7 support as needed.
- Mentor junior support engineers and share technical expertise.
- Contribute to process improvements for the technical support function.
- Ensure timely and accurate resolution of customer tickets, maintaining high customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 6-8 years of experience in technical support or a similar customer-facing technical role.
- In-depth knowledge of cloud platforms (AWS, Azure, or GCP) and their services.
- Strong expertise in operating systems (Linux, Windows Server) and networking concepts (TCP/IP, DNS, HTTP).
- Proficiency in scripting languages (e.g., Python, Bash) for automation and troubleshooting.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to manage multiple tasks and priorities effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.