Lead Backend Engineer - Cloud Services

682001 Kochi, Kerala ₹150000 Annually WhatJobs

Posted 14 days ago

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full-time
Our client, a fast-growing tech innovator, is looking for a talented and experienced Lead Backend Engineer to join their engineering team in Kochi, Kerala . This is a hybrid role, combining the flexibility of remote work with the collaboration of in-office days. You will be instrumental in designing, developing, and deploying scalable backend systems and microservices that power our cutting-edge applications. Your responsibilities will include leading a team of talented engineers, mentoring junior developers, and fostering a culture of technical excellence and innovation. You will architect robust and efficient solutions, ensuring high availability, performance, and security. Collaborating closely with frontend developers, product managers, and QA engineers, you will translate business requirements into technical specifications and deliver high-quality code. We expect you to have extensive experience with cloud platforms (AWS, Azure, or GCP), containerization technologies (Docker, Kubernetes), and a deep understanding of database technologies (SQL and NoSQL). Proficiency in languages like Python, Java, or Go is essential. You will also be involved in code reviews, performance tuning, and driving best practices in software development, including CI/CD pipelines and automated testing. The ideal candidate will have a strong grasp of distributed systems, API design, and system architecture. A passion for solving complex technical challenges and a commitment to continuous learning are highly valued. This role offers a unique opportunity to shape the future of our technology stack and make a significant impact on our product roadmap. Join our innovative team and contribute to building world-class software solutions in a collaborative and stimulating environment.
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Senior Technical Support Specialist - Cloud Services (Remote)

682001 Kochi, Kerala ₹700000 Annually WhatJobs

Posted 16 days ago

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full-time
A rapidly growing cloud solutions provider is seeking a dedicated and highly skilled Senior Technical Support Specialist to join our globally distributed team. This remote role is pivotal in providing exceptional technical assistance and problem resolution for our diverse client base. You will be the primary point of contact for complex technical inquiries, troubleshooting issues related to our cloud infrastructure, software applications, and related services. The ideal candidate will possess a profound understanding of cloud computing concepts, operating systems (Linux/Windows), networking fundamentals, and database technologies. Your responsibilities will include diagnosing and resolving technical hardware and software issues, escalating unresolved problems to appropriate internal teams, and documenting troubleshooting steps and solutions in our knowledge base. You will also contribute to improving support processes, developing self-help resources, and training junior support staff. This position requires excellent analytical and problem-solving skills, a customer-centric approach, and the ability to communicate technical information clearly and concisely, both verbally and in writing. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is required. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years focused on cloud technologies, is essential. Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or Google Cloud Digital Leader are highly desirable. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is mandatory. This is a fantastic opportunity for a proactive individual to advance their career in cloud support and contribute to a seamless customer experience, all while enjoying the flexibility of a remote work environment.
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