What Jobs are available for Cloud Support Roles in Delhi?
Showing 45 Cloud Support Roles jobs in Delhi
Technical Support Specialist
New Delhi, Delhi
Pantum
Posted 8 days ago
Job Viewed
Job Description
Responsibilities
- Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance.
- Perform routine maintenance and preventive care on printers to extend their lifespan and enhance reliability.
- Provide technical support to customers via phone, email, or on-site visits, diagnosing issues and providing effective solutions.
- Document service requests and resolutions in our tracking system to maintain accurate records of repairs and customer interactions.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Stay updated on the latest printing technologies and product developments to provide informed support to customers.
Required and Preferred Qualifications
Required:
- Experience in printer maintenance and repair.
- Strong understanding of printer technology, including common issues and troubleshooting techniques.
- Ability to work independently and manage time effectively in a remote environment.
Preferred:
- Certification in printer repair or related technical fields.
- Experience with networked printers and basic IT troubleshooting.
- Familiarity with various printer brands and models
Technical Skills and Relevant Technologies
- Proficiency in diagnosing mechanical and electronic issues with printers.
- Experience with software installation and configuration related to printing devices.
- Working knowledge of network configurations and how they relate to printer functionality.
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0
Technical Support Lead
110058 Delhi, Delhi
₹55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
We are seeking an experienced and proactive Technical Support Lead to manage and mentor our fully remote customer support team. This role is crucial for ensuring the highest levels of customer satisfaction by leading a team that provides expert technical assistance and resolves complex issues efficiently. As a Technical Support Lead, you will be responsible for team performance, training, process improvement, and acting as a primary escalation point for challenging customer queries. The ideal candidate possesses strong leadership skills, in-depth technical knowledge, exceptional communication abilities, and a proven track record in customer support management. This is a remote-first position, offering significant flexibility and the chance to lead a team from anywhere in India.
Responsibilities:
Qualifications:
This is an exciting opportunity for a seasoned technical support professional to take on a leadership role within a fully remote setting. Join our client and make a tangible difference in the customer experience.
Responsibilities:
- Lead, manage, and mentor a team of remote technical support specialists, fostering a positive and high-performing work environment.
- Oversee daily operations of the support team, ensuring efficient ticket handling and prompt resolution of customer issues.
- Serve as the primary escalation point for complex technical problems and customer complaints.
- Develop and implement training programs to enhance the technical skills and product knowledge of the support team.
- Monitor team performance metrics, analyze trends, and implement strategies for continuous improvement.
- Create and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Collaborate with other departments, such as Product Development and Engineering, to address recurring issues and improve product functionality.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Onboard and train new support team members effectively.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify opportunities for process optimization and automation within the support workflow.
- Champion customer advocacy within the organization, relaying customer feedback to relevant teams.
- Stay updated on product releases, new features, and industry best practices in technical support.
- Manage support escalations and ensure timely and effective resolution.
- Maintain a deep understanding of our products and services to effectively guide the team.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 4-6 years of experience in technical support, with at least 2 years in a team lead or supervisory role.
- Proven leadership and mentoring abilities.
- Strong technical aptitude and ability to quickly learn new technologies.
- Excellent problem-solving and troubleshooting skills.
- Exceptional verbal and written communication skills in English.
- Proficiency with helpdesk software, ticketing systems (e.g., Zendesk, ServiceNow), and CRM tools.
- Ability to manage multiple priorities and delegate tasks effectively in a remote setting.
- Experience in developing and delivering training programs.
- A strong commitment to customer satisfaction and service excellence.
- Demonstrated ability to work independently and as part of a remote team.
- Experience working in a remote-first environment is highly preferred.
This is an exciting opportunity for a seasoned technical support professional to take on a leadership role within a fully remote setting. Join our client and make a tangible difference in the customer experience.
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1
Technical Support Lead
110001 Delhi, Delhi
₹50000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and customer-focused Technical Support Lead to manage and mentor a remote team of technical support specialists. This is a fully remote role where you will be responsible for ensuring timely and effective resolution of technical issues for our client's diverse customer base. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and proven leadership experience. You will oversee the daily operations of the support desk, manage ticket queues, escalate complex issues, and develop support documentation and knowledge base articles. Responsibilities include training and onboarding new support staff, monitoring team performance, implementing best practices in customer service and technical support, and contributing to the continuous improvement of support processes and tools. You will also act as a point of escalation for critical customer issues, ensuring a high level of customer satisfaction. We are looking for a proactive and dedicated individual with excellent communication and interpersonal skills, capable of leading a team effectively in a virtual environment. This position, based conceptually in **Delhi, Delhi, IN**, operates entirely remotely.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a remote technical support team.
- Oversee the resolution of customer technical issues via phone, email, and chat.
- Manage ticket queues and ensure timely response and resolution times.
- Develop and maintain a comprehensive knowledge base and support documentation.
- Train and onboard new technical support representatives.
- Monitor team performance metrics and provide regular feedback.
- Escalate complex technical issues to appropriate internal teams.
- Identify trends in customer issues and provide feedback for product improvement.
- Implement and enforce best practices in customer service and technical support.
- Ensure high levels of customer satisfaction through effective problem resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Strong understanding of operating systems, networking, and common software applications.
- Proven experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to lead and motivate a remote team effectively.
- Experience in developing support documentation and knowledge base articles.
- Proficiency in remote collaboration tools.
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2
Technical Support Specialist
110001 Delhi, Delhi
₹55000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
A leading software solutions provider is seeking a motivated Technical Support Specialist to join their established team in Delhi, Delhi . This role is crucial for providing exceptional technical assistance to our diverse client base, ensuring smooth operation and user satisfaction. You will be the primary point of contact for customers experiencing technical issues with our software products. Responsibilities include diagnosing and resolving software and hardware problems, answering user inquiries, guiding users through feature set-ups, and troubleshooting network connectivity issues. This involves detailed problem-solving, providing step-by-step solutions, and documenting all support interactions and resolutions accurately in our ticketing system. You will also escalate unresolved issues to senior support staff or development teams when necessary, and contribute to the knowledge base by creating FAQs and troubleshooting guides. The ideal candidate possesses excellent communication skills, patience, and a strong aptitude for technology. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is essential. Previous experience in a customer service or technical support role, preferably in the IT or software industry, is required. Certifications such as CompTIA A+ or equivalent are a plus. You must be able to work effectively under pressure and manage multiple support requests simultaneously. This is an on-site position based in Delhi, Delhi , offering a challenging yet rewarding environment for individuals passionate about helping others succeed with technology. Competitive salary and benefits are provided.
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3
Customer Technical Support
New Delhi, Delhi
INTINERI INFOSOL PRIVATE LIMITED
Posted 26 days ago
Job Viewed
Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
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4
Technical Support Executive
New Delhi, Delhi
INTINERI INFOSOL PRIVATE LIMITED
Posted 7 days ago
Job Viewed
Job Description
Job Description: Technical Support Executive
Location: New Delhi
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues : Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up : Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
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5
Technical Support Specialist - Cloud Infrastructure
110001 Delhi, Delhi
₹50000 Monthly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and customer-focused Technical Support Specialist to join their bustling operations team in Delhi, Delhi, IN . This role is pivotal in providing top-tier technical assistance and troubleshooting for our client's cloud infrastructure services. You will be the first line of defense for our customers, addressing their technical queries and resolving issues efficiently and effectively. Your responsibilities will include diagnosing and resolving hardware, software, and network issues reported by users. This involves responding to support tickets via email, phone, and chat, documenting all interactions accurately in our ticketing system, and escalating complex issues to senior support engineers or relevant departments when necessary. A key aspect of the role is maintaining a high level of customer satisfaction through prompt, professional, and empathetic support. You will also be involved in creating and updating knowledge base articles, FAQs, and user guides to empower customers and internal teams. Proactive monitoring of system health and performance, and reporting any anomalies, will also be part of your daily tasks. We are seeking an individual with a strong technical aptitude, excellent problem-solving skills, and a passion for helping others. A solid understanding of operating systems (Windows, Linux), networking fundamentals (TCP/IP, DNS, DHCP), and cloud platforms (AWS, Azure, GCP) is essential. The ability to explain technical concepts clearly to non-technical users is a must. This role requires a collaborative spirit and a commitment to teamwork, as you will work closely with various IT teams to ensure seamless service delivery. Continuous learning and staying updated with the latest technologies are encouraged. Join our dedicated team and contribute to providing exceptional IT support.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via various channels (phone, email, chat).
- Diagnose and resolve hardware, software, and network issues.
- Document all support interactions and resolutions in the ticketing system.
- Escalate complex issues to appropriate teams for further investigation.
- Develop and maintain customer-facing documentation and knowledge base articles.
- Monitor system performance and report any issues or potential problems.
- Ensure a high level of customer satisfaction by providing professional and friendly service.
- Assist with user account management and access provisioning.
- Collaborate with other IT personnel to ensure smooth service delivery.
- Stay current with technology trends and support best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or helpdesk roles.
- Strong knowledge of operating systems (Windows, Linux).
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Familiarity with cloud platforms (AWS, Azure, GCP) is highly desirable.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-centric approach with a passion for service excellence.
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6
Senior Technical Support Engineer
110001 Delhi, Delhi
₹750000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their customer service team. This role is vital for providing advanced technical assistance to clients, troubleshooting complex issues, and ensuring customer satisfaction. You will act as a point of escalation for challenging technical problems, leveraging your deep product knowledge and problem-solving skills to deliver timely and effective solutions. The ideal candidate will possess excellent communication abilities, a strong technical aptitude, and a passion for helping customers succeed.
Key Responsibilities:
Qualifications:
This hybrid role offers a great opportunity to utilize your technical expertise and customer service skills within a leading organization, based in Delhi, Delhi, IN .
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat, resolving complex hardware and software issues.
- Act as an escalation point for junior support engineers, offering guidance and mentorship.
- Diagnose, troubleshoot, and document technical problems and their resolutions.
- Collaborate with engineering and product development teams to identify and resolve product bugs and improve functionality.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Conduct remote troubleshooting sessions and guide customers through complex technical procedures.
- Analyze support trends to identify areas for product improvement and proactive customer education.
- Manage customer escalations effectively, ensuring timely resolution and customer satisfaction.
- Participate in the training of new support staff and contribute to continuous improvement initiatives.
- Contribute to service level agreement (SLA) targets and customer satisfaction metrics.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
- In-depth knowledge of operating systems, networking protocols, and common software applications.
- Proven ability to diagnose and resolve complex technical issues for enterprise-level clients.
- Strong understanding of customer support best practices and metrics.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
This hybrid role offers a great opportunity to utilize your technical expertise and customer service skills within a leading organization, based in Delhi, Delhi, IN .
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7
Senior Technical Support Specialist
110001 Delhi, Delhi
₹60000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Technical Support Specialist to join their growing team in Delhi, Delhi . This role will be instrumental in providing advanced technical assistance and problem resolution for complex software and hardware issues. You will be responsible for diagnosing and troubleshooting user-reported problems, escalating critical issues to higher-level support or engineering teams, and documenting solutions. A key aspect of this position involves providing guidance and training to junior support staff, contributing to knowledge base development, and identifying trends in support requests to suggest product improvements. The ideal candidate will possess a deep understanding of IT systems, networking principles, and common operating systems (Windows, macOS, Linux). Experience with specific enterprise software applications or cloud platforms relevant to our client's industry is highly desirable. You will interact directly with customers via phone, email, and chat, delivering exceptional service and ensuring timely resolution of their technical challenges. This role requires excellent analytical and problem-solving skills, the ability to remain calm under pressure, and a patient, customer-centric approach. You will also play a role in developing and implementing new support processes and tools to enhance efficiency and customer satisfaction. Contributing to the creation of self-help resources, tutorials, and FAQs will be an important part of maintaining a high-performing support operation. The ability to analyze performance metrics and provide insights into support team effectiveness will be valued. This is a hybrid role, requiring some in-office presence for team collaboration and critical hands-on tasks, balanced with remote work flexibility. We are looking for a self-starter with a passion for technology and a commitment to delivering outstanding customer support.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex IT issues.
- Diagnose and resolve hardware, software, and network problems.
- Escalate unresolved issues to appropriate engineering or development teams.
- Document solutions, create knowledge base articles, and update FAQs.
- Mentor and train junior technical support staff.
- Identify recurring issues and recommend product or process improvements.
- Manage support queues and ensure timely resolution of customer tickets.
- Communicate technical information clearly to both technical and non-technical users.
- Contribute to the development and implementation of new support strategies.
- Monitor support performance metrics and identify areas for improvement.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4-6 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional customer service and communication skills.
- Ability to work effectively in a hybrid work environment.
- Experience in mentoring or team leadership is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are desirable.
- Ability to work independently and as part of a team.
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8
Lead Technical Support Engineer
110001 Delhi, Delhi
₹60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for an experienced and highly motivated Lead Technical Support Engineer to join their fully remote customer service and helpdesk team. This role is crucial in providing exceptional technical assistance and guidance to our diverse clientele, ensuring prompt resolution of issues and high levels of customer satisfaction. The ideal candidate will possess deep technical knowledge across various hardware, software, and network configurations, coupled with excellent communication and problem-solving skills. You will be responsible for troubleshooting complex technical problems, documenting solutions, and escalating issues when necessary to higher-level support or engineering teams. A key aspect of this role involves mentoring and guiding junior support staff, fostering a collaborative and efficient support environment. You will also contribute to the development of knowledge base articles, FAQs, and training materials to empower both customers and internal teams. This is a remote-first position, demanding exceptional time management, self-discipline, and the ability to work effectively within a distributed team. You must be adept at handling multiple customer inquiries simultaneously via phone, email, and chat. Proficiency with remote support tools and ticketing systems is essential. We are seeking an individual with a passion for customer service, a proactive approach to problem-solving, and a commitment to continuous learning. Your ability to clearly explain technical concepts to non-technical users will be vital. This is an excellent opportunity to advance your career in technical support within a growing company that values its employees and their contributions. Make a significant impact by ensuring our customers receive timely and effective technical assistance, contributing directly to their success and our client's reputation. This role is centered around the **Delhi, Delhi, IN** region, but the work is performed entirely remotely.
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