68 Communication jobs in Chennai
Communication Trainer

Posted today
Job Viewed
Job Description
Communication Trainer
Job Description
**Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**
**Role &** **Key** **Responsibilities:**
**Monitor and evaluate calls/chat on language quality and communication skills.**
**Provide coaching & feedback in person basis the observations from call/chat monitoring and to assist Ops-TL in development of Agents**
**Prepare and develop individual Coaching Plans, providing resources and assistance.**
**Implement effective Coaching / Training methodologies to individual / group in** **a** **dynamic training environment i.e. Virtual & Classroom**
**Create clusters / quartiles based on the performance and improve bottom quartile movement on Comms Skills.**
**Participate in Calibration sessions along with Quality, Operations and Clients.**
**Proactively implement best practices and add value to the process.**
**Attending TTT (Train the Trainer) basis new Product update / Process change and build / amend content accordingly.**
**Conducting Comms Sessions on Soft Skills / Language / Customer Service etiquette for NH Agents as part of the NH Training Program**
**Creating & sharing Q-Tips around soft skills and WOW customer service statements**
**TNA / TNI: Coordinate with Quality / Ops Team to Design & Develop training programs basis the TNA / TNI for conducting refresher sessions.**
**Create and maintain Training Reports for different Stakeholders.**
**Key Skills and knowledge: -**
**1.** **Excellent oral and written English communication skills**
**2.** **Ability to monitor and coach advisors on Language Skills which include sentence construction, grammar, rate of speech. clarity of speech, pronunciations, Soft Skills, Call Etiquettes**
**3.** **Excellent facilitation and presentation skills**
**4.** **Willing to work in rotational shift.**
**5.** **People Management and Interpersonal Skills.**
**6.** **Good knowledge of computers and MS Office (Excel, Power point)**
**7.** **Analytical / Quantitative skills and Effective Time Management**
**8.** **Planning and Decision making**
**9.** **Ability to drive initiatives to closure.**
**10.** **Rich Experience in handling International Customer Service Process as comm trainer is a critical requirement.**
**11.** **2-3 years min experience as** **a** **'Comm /Soft skills trainer' supporting International Customer service clients.**
**· Qualification : Graduation**
**Disclaimer:-**
**'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.**
Location:
IND Chennai - Fortune Towers
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Communication Analyst

Posted today
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers' IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success.
You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection.
But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth - where every challenge is an opportunity and innovation knows no bounds.
**Responsibilities:**
+ Contribute to the development and execution of communication strategies that support organizational change initiatives, with a strong focus on digital and online channels.
+ Collaborate with OCM Consultants and project teams to understand change impacts and communication needs for various stakeholder groups, considering online engagement.
+ Develop clear, concise, and engaging communication materials across multiple channels, with a strong emphasis on online platforms including email marketing, intranet content, social media (internal), digital signage, and virtual meeting platforms.
+ Support the creation and maintenance of communication plans, timelines, and stakeholder matrices, considering the nuances of online communication delivery and engagement.
+ Assist in the development of key messages that articulate the vision, rationale, and impact of the change, optimized for online consumption.
+ Coordinate the distribution of communication materials through appropriate channels, with a focus on leveraging online tools and platforms for broad reach and engagement.
+ Support the planning and execution of communication events, such as virtual town halls, online information sessions, and webinars.
+ Gather feedback on communication effectiveness, including monitoring online engagement metrics, and contribute to the refinement of communication strategies and materials.
+ Maintain communication logs and track the dissemination of information, including online distribution records.
+ Assist in identifying and addressing potential communication barriers and resistance to change, considering the dynamics of online discussions and feedback.
+ Collaborate with training and other workstreams to ensure consistent and aligned messaging across all channels, including online learning platforms.
+ Support the development of online communication guidelines and templates.
+ Contribute to the development of communication metrics and reports, including tracking online engagement and reach.
+ Stay informed about best practices in change communication and online engagement strategies.
**Your Future at Kyndryl**
As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Bachelor's degree in Communications, Public Relations, Marketing, English, Journalism, or a related field.
+ 5-7 years of experience in a communication role, preferably within organizational change management or corporate communications, with demonstrable experience in online communication strategies and execution.
+ Strong written and verbal communication skills, with the ability to tailor messaging to different audiences and optimize content for online platforms.
+ Experience developing communication materials for various channels, with a strong portfolio of online communication examples (e.g., email campaigns, intranet content, social media posts).
+ Excellent organizational and project management skills.
+ Ability to work collaboratively in a team environment.
+ Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
+ Strong attention to detail and accuracy.
+ Ability to manage multiple tasks and meet deadlines.
+ Familiarity with online communication platforms and tools (e.g., email marketing software, intranet content management systems, internal social media platforms, webinar platforms).
**Preferred Technical and Professional Experience**
+ Experience with visual communication tools (e.g., Canva, basic graphic design software) and optimizing visuals for online use.
+ Familiarity with web analytics and online engagement metrics.
+ Knowledge of change management principles.
+ Experience in a consulting environment.
+ Experience with video production or editing for online distribution.
+ Understanding of stakeholder analysis and engagement techniques, including online engagement methods.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Brand Communication Strategist
Posted today
Job Viewed
Job Description
Responsibilities
1. Strategic Branding and Messaging: Develop and implement a global branding strategy aligned with the organization's mission and values, ensuring consistent messaging across all communication platforms including public relations, social media, and internal communications.
2. Stakeholder Relationships: Build and maintain relationships with key stakeholders, including media, PR agencies, industry associations, government bodies, NGOs, and community leaders to support brand and communication goals.
3. Collaboration and Content Creation: Collaborate with marketing and channel marketers to create compelling PR plans, storylines, press releases, and maintain media contacts, leveraging industry trends and emerging technologies to enhance communication strategies.
4. Event Management and Promotion: Oversee external and internal events, including conferences and employee engagement initiatives, to promote the organization and foster a positive internal culture.
5. Media Relations and Engagement: Develop media relations strategies across digital and offline channels, identifying opportunities for engagement and influence based on key stakeholder developments.
6. Brand Guidelines and Quality Assurance: Lead the development and implementation of brand guidelines, ensuring all communications adhere to governance standards and protocols for quality and consistency.
7. Executive Support and Messaging: Assist leadership with developing corporate messages, presentations, and speeches, contributing to organizational influence and public dialogue on key issues.
8. Internal Communications and Training: Deploy effective internal communications and conduct media training for staff to support organizational change, employee engagement, and enhance communication skills.
9. Performance Management: Oversee budget, timelines, and performance metrics, managing multiple high-profile projects to maximize brand presence across various channels.
10. Content Clarity and Technical Communication: Possess the ability to edit and rewrite complex communications for clarity, engaging content, and effective dissemination of technical concepts.
11. Adaptability and Relationship Building: Demonstrate adaptability in managing diverse projects and establishing rapport with internal and external partners to support comprehensive communication strategies.
12. Promotional Activities: Arrange interviews and press releases, maximizing promotional opportunities to highlight the company's products and services across all media platforms.
Skills:
1. Comprehensive Corporate Communication Expertise: Demonstrated proficiency in corporate communications technologies, including content management systems, HTML coding, and digital graphics production, coupled with a strong understanding of copywriting, graphic design, layout, and publishing.
2. Digital Marketing and Analytics Proficiency: Experience with social media marketing, search engine marketing (SEM), Google Analytics, and Google AdWords, showing a deep understanding of how to leverage these tools for brand visibility and engagement.
3. Exceptional Writing and Editing Skills: Impeccable abilities in copywriting and copy editing, ensuring clarity, effectiveness, and adherence to brand voice across all communication mediums.
4. Leadership and Communication Excellence: A strong track record of leadership, complemented by excellent verbal communication and presentation skills, highlighting the ability to lead teams, influence stakeholders, and articulate ideas clearly and persuasively.
Corporate Communication Specialist
Posted today
Job Viewed
Job Description
Responsibilities
1. Strategic Branding and Messaging: Develop and implement a global branding strategy aligned with the organization's mission and values, ensuring consistent messaging across all communication platforms including public relations, social media, and internal communications.
2. Stakeholder Relationships: Build and maintain relationships with key stakeholders, including media, PR agencies, industry associations, government bodies, NGOs, and community leaders to support brand and communication goals.
3. Collaboration and Content Creation: Collaborate with marketing and channel marketers to create compelling PR plans, storylines, press releases, and maintain media contacts, leveraging industry trends and emerging technologies to enhance communication strategies.
4. Event Management and Promotion: Oversee external and internal events, including conferences and employee engagement initiatives, to promote the organization and foster a positive internal culture.
5. Media Relations and Engagement: Develop media relations strategies across digital and offline channels, identifying opportunities for engagement and influence based on key stakeholder developments.
6. Brand Guidelines and Quality Assurance: Lead the development and implementation of brand guidelines, ensuring all communications adhere to governance standards and protocols for quality and consistency.
7. Executive Support and Messaging: Assist leadership with developing corporate messages, presentations, and speeches, contributing to organizational influence and public dialogue on key issues.
8. Internal Communications and Training: Deploy effective internal communications and conduct media training for staff to support organizational change, employee engagement, and enhance communication skills.
9. Performance Management: Oversee budget, timelines, and performance metrics, managing multiple high-profile projects to maximize brand presence across various channels.
10. Content Clarity and Technical Communication: Possess the ability to edit and rewrite complex communications for clarity, engaging content, and effective dissemination of technical concepts.
11. Adaptability and Relationship Building: Demonstrate adaptability in managing diverse projects and establishing rapport with internal and external partners to support comprehensive communication strategies.
12. Promotional Activities: Arrange interviews and press releases, maximizing promotional opportunities to highlight the company's products and services across all media platforms.
Skills:
1. Comprehensive Corporate Communication Expertise: Demonstrated proficiency in corporate communications technologies, including content management systems, HTML coding, and digital graphics production, coupled with a strong understanding of copywriting, graphic design, layout, and publishing.
2. Digital Marketing and Analytics Proficiency: Experience with social media marketing, search engine marketing (SEM), Google Analytics, and Google AdWords, showing a deep understanding of how to leverage these tools for brand visibility and engagement.
3. Exceptional Writing and Editing Skills: Impeccable abilities in copywriting and copy editing, ensuring clarity, effectiveness, and adherence to brand voice across all communication mediums.
4. Leadership and Communication Excellence: A strong track record of leadership, complemented by excellent verbal communication and presentation skills, highlighting the ability to lead teams, influence stakeholders, and articulate ideas clearly and persuasively.
Change Management and communication
Posted today
Job Viewed
Job Description
Role and Responsibilities
As a Change and Communications Consultant, you will:
Develop comprehensive change management and communications deliverables for large-scale business transformations.
Examples: stakeholder analysis, change impact assessments, readiness surveys, communications plans, leadership messaging, go-live campaigns, and executive engagement materials.
Craft and execute communication strategies to support project milestones, drive user adoption, and enable successful operational changes.
Collaborate cross-functionally with project teams, clients, and subject matter experts (SMEs) in virtual/live environments to design and deliver impactful communications.
Facilitate stakeholder engagement and alignment through tailored communications and events (e.g., Town Halls, workshops, newsletters, digital content).
Analyze change readiness, risks, and impact to inform communication approaches and adoption strategies.
Support senior team members in the planning, development, and deployment of communications, change messaging, and delivery formats.
Monitor, measure, and report on change adoption and communications effectiveness using qualitative and quantitative metrics.
Provide timely updates to Project Lead/Manager regarding communications timelines, deliverables, and dependencies.
Contribute to OWC practice and firm development initiatives, sharing best practices and innovating new approaches.
Key Skills
Proven experience in change management and organizational communications
Excellent verbal and written communication skills; ability to tailor messaging to diverse audiences
Experience developing and redesigning communication collateral (slide decks, newsletters, campaigns, video scripts, talking points, FAQs)
Stakeholder engagement and relationship-building skills
Creative thinking and storytelling ability
Experience with digital communication and collaboration tools (SharePoint, Teams, Yammer, etc.)
Strong analytical skills (MS Excel, survey tools, PowerBI/Tableau, etc.) (nice to have)
Project management capabilities (nice to have)
Executive (Public Relations)
Posted 2 days ago
Job Viewed
Job Description
Top 5 things you will do in your role:
- Transition existing relationships and building new ones with media/influencers for your respective practice/business.
- Demonstrate proficiency in developing and deliver basic documents in a timely manner.
- Undertake and own responsibilities pertaining to client results and objectives.
- Independently manage certain tactical elements while executing others under the guidance of a senior on the account.
- Effectively coordinating with teams, cross-teams and delivering on activities.
Top 5 Thing you need to have for this role:
- 1- 2 years’ Experience and the ability to receive feedback constructively.
- Understanding of how agency services, products, offerings contribute to client retention and growth.
- Articulate and represent as well as conduct yourself in a professional manner.
- Able to prioritize and multi-task.
- Respectful of and tactful with co-workers and clients while demonstrating a team and client-first approach.
Executive (Public Relations)
Posted today
Job Viewed
Job Description
- Transition existing relationships and building new ones with media/influencers for your respective practice/business.
- Demonstrate proficiency in developing and deliver basic documents in a timely manner.
- Undertake and own responsibilities pertaining to client results and objectives.
- Independently manage certain tactical elements while executing others under the guidance of a senior on the account.
- Effectively coordinating with teams, cross-teams and delivering on activities.
Top 5 Thing you need to have for this role:
- 1- 2 years’ Experience and the ability to receive feedback constructively.
- Understanding of how agency services, products, offerings contribute to client retention and growth.
- Articulate and represent as well as conduct yourself in a professional manner.
- Able to prioritize and multi-task.
- Respectful of and tactful with co-workers and clients while demonstrating a team and client-first approach.
Be The First To Know
About the latest Communication Jobs in Chennai !
Smart communication Technical Lead/Consultant
Posted 1 day ago
Job Viewed
Job Description
Understand the SDLC model and what your specific activities are in designing and then delivering a solid, robust application;
Enhance coding and source code development standards;
Design and develop code that is clean, understandable, maintainable and extensible;
Design, develop and implement test plans to accurately test the application code, functions, modules and program;
Encourage maintenance of detailed and accurate documentation per our standards;
Key contributor to the project estimation process reviewing and challenging where necessary, estimates for tasks;
Overseeing deployment of software components through non-production environments and where applicable into production and/or hand over to the relevant release team;
Pro-actively identify and recommend application improvements as part of the development or support activities and provide advice in situations where subtle changes to requirements yield savings in software development cost or application efficiency/performance;
Liaise with business system owners directly (where required) to refine requirements and provide guidance.
Experience in integration of SmartCOMM with Guidewire or upstream is added advantage.
Sound knowledge of SMARTCOMM(Thunderhead) Suits of Products – Advanced Template Designer (Business Content Studio and Admin), Data Modeler (Business Object Studio), Review Now, Interview Now and Dashboard
Sound knowledge about SmartCOMM Modules - Data Modeler, Advanced Template Designer and Web Editor
Good knowledge about Smart Communication API's
Should be well versed with preparation of the XML data schema and their mapping to business data objects.
Hands on experience with template authoring, recognizing common graphical elements, information blocks, layouts, stylesets, variable data requirements and functional similarity.
Should be well versed in creation of Static Layouts for Print and Responsive Layouts for Web
Good technical knowledge in creating Simple, Scriptable Batch Config/Template Selector and Output Configurations for post processing.
Location:- PAN INDIA