171 Concentrix jobs in Delhi

About Our Client

Our client is a leading Indian law firm which delivers strategic legal solutions across corporate, government, technology, and business sectors. Its expertise covers dispute resolution, arbitration, criminal litigation, corporate and commercial law, real estate, infrastructure, taxation, insolvency, public policy, election laws, data privacy, and trusts.

Job Description

The Business Development & Client Relations Head will be responsible for:

The Successful Applicant

The successful candidate will have the following:

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries, providing product and service information, troubleshooting problems, maintaining customer records, and escalating complex cases to relevant departments.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in handling Customer Experience and interacting with Customer Service Representatives
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving and conflict resolution skills
• High school diploma or equivalent; a Bachelor's degree is a plus
• Experience in the healthcare industry is advantageous

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries, providing product and service information, troubleshooting problems, maintaining customer records, and escalating complex cases to relevant departments.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in handling Customer Experience and interacting with Customer Service Representatives
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving and conflict resolution skills
• High school diploma or equivalent; a Bachelor's degree is a plus
• Experience in the healthcare industry is advantageous

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.