23 Concentrix jobs in Patna

• Handle incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues and guide them towards effective solutions.
• Process customer orders, returns, and exchanges as needed.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor.
• Identify and communicate customer feedback to improve service offerings.
• Adhere to company service standards and quality metrics.
• Assist with customer onboarding and provide basic technical support.
• Contribute to a positive team environment and share best practices.

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or a related field is advantageous.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Proficiency in using customer service software and CRM systems.
• Ability to multitask and manage time effectively.
• Adaptability to learn new products and services quickly.
• Basic computer proficiency.
• A positive attitude and a customer-focused mindset.

Job Title: Senior Consultant

Experience: 8-10 Years

Location: Bangalore, Hyderabad, Pune, Chennai, Delhi, Mumbai

Employment Type: Full Time

Mode of Work: Hybrid

Job Summary:

We are seeking an experienced Senior Consultant for SAP Customer Service (CS) to lead the design, implementation, and support of SAP CS solutions. The ideal candidate will have deep functional expertise and strong problem-solving skills to deliver high-quality customer service processes aligned with business goals.

Key Responsibilities:

Lead end-to-end SAP CS implementations, upgrades, and support activities.

Provide expert functional and technical guidance on SAP CS processes such as service orders, notifications, contracts, warranty management, returns, and claims.

Collaborate closely with business stakeholders to gather requirements and translate them into effective SAP CS solutions.

Configure and customize SAP CS module to optimize customer service workflows.

Troubleshoot and resolve complex issues escalated from support teams.

Coordinate with cross-functional teams (SD, MM, PM, CRM) to ensure seamless integration of SAP CS with other modules.

Prepare and review functional specifications for custom developments and enhancements.

Mentor junior consultants and support teams, promoting knowledge sharing and best practices.

Conduct workshops, training sessions, and user support to maximize system adoption.

Stay updated with SAP CS latest features, tools, and industry trends, recommending continuous improvements.

HCLTECH- Walk in Drive Interview on _ Freshers_ Voice Process Healthcare

Walkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High

Road, Sholinganallur, Chennai -

Date:

Timing - 11AM to 2.30 PM

Work Location: ( Chennai 5 days WFO)

Department: Fresher

Experience Required: FRESHERS (Arts & Science)

Education: Bachelor's Degree

Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BCA, BE.)

Contact Person- Monica Celeen HR

Job Summary:

We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.

1) Excellent Communication

2) willingness to work from office - all 5days

3) willingness to work in US Hrs (Night Shift)

Walk in date: 10th Sep 25 (11 AM to 2.30 PM):

Walk in Venue:

No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road,

Sholinganallur,

Chennai -

Customer Service Executive

Location : Remote

0–2 Years Experience

About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.

What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues

You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before

Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.