23 Concentrix jobs in Patna

• Perform a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser treatments.
• Conduct thorough client consultations to assess skin conditions, understand client goals, and recommend appropriate treatments and product lines.
• Develop personalized skincare regimens and treatment plans for clients.
• Maintain detailed client records, tracking progress and treatment history.
• Build and nurture long-term relationships with clients, ensuring high levels of satisfaction and loyalty.
• Handle client inquiries, appointment scheduling, and follow-up communications with professionalism and efficiency.
• Educate clients on skincare best practices, product usage, and the benefits of various treatments.
• Stay current with the latest trends, techniques, and technologies in the beauty and wellness industry.
• Assist in training and mentoring junior aesthetician staff.
• Manage inventory of aesthetic supplies and recommend product orders.
• Contribute to marketing efforts by gathering client testimonials and feedback.
• Ensure compliance with all health, safety, and sanitation regulations within the facility.

• Certification or Diploma in Aesthetics from a recognized institution.
• Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of diverse treatments.
• Proven experience in client relations and customer service within the beauty or wellness sector.
• In-depth knowledge of various skincare technologies, ingredients, and treatment protocols.
• Excellent communication, listening, and interpersonal skills.
• Ability to build rapport and trust with a diverse clientele.
• Strong sales and upselling skills, with a focus on client needs.
• Knowledge of beauty and wellness industry trends and product lines.
• Certification in specific advanced treatments (e.g., laser, advanced peels) is highly desirable.
• Impeccable personal presentation and a professional demeanor.
• Passion for skincare and helping clients achieve their aesthetic goals.

About the job

Company Description :

Welcome to Sedona Management Solutions, your trusted partner in innovative technical solutions. We specialize in custom software development, medical billing, web, and mobile app development, all designed to help our clients achieve their goals with efficiency and precision.

Role Description

Sedona Management Solutions is seeking a dedicated Telehealth CALL CENTER Coordinators / Scheduler for a full-time position. As a Telehealth CALL CENTER Coordinators / Scheduler,

You will be a primary contact for patients, responsible for managing medical office tasks, patient scheduling, record keeping, and daily communications. You will work closely with both patients and healthcare providers to create an organized, compassionate experience. This role requires availability to work the night shift (U.S. hours: 8 AM to 5 PM PST).

Key Responsibilities

• Handling patient inquiries via phone
• Schedule appointments: Book, cancel, and reschedule appointments for services based on patient requests and physician schedules.
• Verify information: Collect and verify patient demographic, insurance, and other vital information for registration
• Document interactions: Accurately record patient calls, inquiries, and appointment details in EPIC
• Follow protocols: Adhere to all established call center protocols, Patient specific guidelines, and HIPAA regulations to protect patient confidentiality.
• Screen calls: Identify emergencies or urgent requests and route them to the appropriate team member or department.
• Provide basic information: Offer basic medical information and directions as appropriate, under the guidance of healthcare professionals.
• Enter Refill request for medications

Communication:

• Strong verbal and written communication, with an emphasis on empathy, professionalism, and patience.
• Adaptability: Ability to work in a fast-paced environment and adapt to changing procedures.
• Healthcare knowledge: Familiarity with medical terminology and basic healthcare processes is beneficial.

Schedule: Monday – Friday |8am to 5pm PST

Preferred:

• Outpatient practice experience
• Experience with Multi specialty practice
• Proficiency in EPIC EMR

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Process orders, forms, applications, and requests accurately.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify customer needs and help customers use specific features.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share insights with the team to improve services.
• Strive to achieve customer satisfaction and loyalty through excellent service.
• Upsell products and services when appropriate and opportunities arise.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Contribute to team effort by accomplishing related results as needed.
• Stay informed about product updates and company offerings.
• Maintain a positive and professional attitude towards customers and colleagues.

• High school diploma or equivalent; a college degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using customer service software and CRM systems.
• Patience, empathy, and a customer-centric approach.
• Ability to remain calm and professional under pressure.
• Strong listening skills and ability to understand customer needs.
• Willingness to learn about new products and services.
• Team player with a positive attitude.
• Basic computer literacy and data entry skills.
• Previous experience in a call center or similar environment is beneficial.

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

Responsibilities:

• Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
• Educating members on our tools and features to enhance adoption and retention
• Attending to issues faced during the member lifecycle
• Support members via the in-app chat service, emails and over the phone throughout the member journey
• Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
• Address member complaints in a compassionate and patient manner
• Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
• Motivate and encourage members across the member journey to maximize member satisfaction
• Collaborating with the rest of the team on new member-centric initiative
• Proactively review the user journey, find and work upon areas of improvement

Skills:

• Excellent written and verbal communication skills
• Collaborative and result oriented
• Structured approach of thinking and execution
• Strong sense of service orientation and solution driven approach

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate

Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

• Manage inbound and outbound customer queries via voice/email/chat
• Provide accurate information and resolve issues with empathy and professionalism
• Maintain service quality and adhere to process guidelines
• Document interactions and escalate unresolved concerns when necessary

Requirements:

• Excellent verbal and written communication skills in English
• Ability to work in rotational shifts (including night shifts)
• Basic computer proficiency and typing skills
• Freshers with strong communication are encouraged to apply
• Must have a stable internet connection and quiet workspace

As the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.

• Respond to customer emails promptly and professionally
• Chat with customers via our live webchat system
• Handle inquiries via Facebook and Instagram DMs
• Provide product information, assist with orders, returns, and delivery questions

• Enter and update customer data accurately
• Assist with internal reports and general admin duties
• Support marketing and sales teams with basic coordination tasks
  

• Great written English and communication skills
• Friendly, patient, and solutions-focused attitude
• Confident using a computer and switching between multiple platforms
• Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)
• Previous experience in customer service or admin (preferred but not essential)
• A genuine interest in sports or sporting goods is a big plus!
  

• Be part of a growing Aussie brand with a passionate team
• Learn about eCommerce, customer experience, and the sports retail industry
• Flexible hours and supportive work culture
• Opportunity to grow your role as you gain experience

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .

Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do:

• Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management .
• Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications:

• Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
• Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
• Strong attention to detail and ability to spot weaknesses in AI-generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training-quality datasets and validating AI outputs.

Perks of Freelancing with Turing:

• Remote-first and flexible work environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
• Engagement Type: Contractor / Freelancer (no medical or paid leave).
• Duration: 1 month (possible extension).

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L