20 Crm Systems jobs in Kochi

Qualifications and Skills

• Proficiency in CRM tools such as Salesforce, HubSpot, and Zoho CRM is required to manage customer data effectively.
• A good understanding of Microsoft Dynamics 365 to facilitate seamless CRM software integration processes.
• Experience or knowledge in customer data analytics to analyze, interpret, and utilize customer data for strategic purposes.
• Expertise in CRM software integration for ensuring smooth data flow and system compatibility across platforms.
• Competency in lead management to handle and optimize lead capture and conversion rates systematically.
• Familiarity with marketing automation tools to automate repetitive tasks and manage multichannel campaigns efficiently.
• Strong communication and interpersonal skills to foster positive relationships with clients and team members.
• Ability to work collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.

Roles and Responsibilities

• Manage and maintain customer relationships, ensuring high levels of satisfaction and retention.
• Utilize CRM tools to track and document customer interactions, providing insights for continuous improvement.
• Analyze customer data to develop strategies for upselling and cross-selling in alignment with sales goals.
• Collaborate with sales and marketing teams to enhance lead management and customer acquisition processes.
• Implement CRM software updates and integrations, ensuring seamless operations and data flow.
• Assist in the development and execution of marketing automation strategies to maximize engagement.
• Provide training to team members on CRM usage and best practices to enhance overall productivity.
• Monitor market trends and customer feedback to proactively address issues and identify growth opportunities.

Qualifications and Skills

• Proficiency in CRM tools such as Salesforce, HubSpot, and Zoho CRM is required to manage customer data effectively.
• A good understanding of Microsoft Dynamics 365 to facilitate seamless CRM software integration processes.
• Experience or knowledge in customer data analytics to analyze, interpret, and utilize customer data for strategic purposes.
• Expertise in CRM software integration for ensuring smooth data flow and system compatibility across platforms.
• Competency in lead management to handle and optimize lead capture and conversion rates systematically.
• Familiarity with marketing automation tools to automate repetitive tasks and manage multichannel campaigns efficiently.
• Strong communication and interpersonal skills to foster positive relationships with clients and team members.
• Ability to work collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.

Roles and Responsibilities

• Manage and maintain customer relationships, ensuring high levels of satisfaction and retention.
• Utilize CRM tools to track and document customer interactions, providing insights for continuous improvement.
• Analyze customer data to develop strategies for upselling and cross-selling in alignment with sales goals.
• Collaborate with sales and marketing teams to enhance lead management and customer acquisition processes.
• Implement CRM software updates and integrations, ensuring seamless operations and data flow.
• Assist in the development and execution of marketing automation strategies to maximize engagement.
• Provide training to team members on CRM usage and best practices to enhance overall productivity.
• Monitor market trends and customer feedback to proactively address issues and identify growth opportunities.

Job description

Customer Support Representative

Job Summary:

We are seeking a dedicated and empatheticCustomer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring satisfaction with our products and services.

Key Responsibilities:

Job Description

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. 

Responsibilities

1. Lead Nurturing & Engagement:

• Engage with potential leads to build rapport and create interest in our services.
• Maintain regular follow-ups to ensure sustained interest and improved conversion rates.

2. Contact Information Acquisition:

• Develop innovative and ethical strategies to obtain phone numbers of friends, acquaintances, and professional connections.
• Reach out to prospective clients via calls, emails, or other communication channels.
• Present the company's services clearly and compellingly, highlighting key benefits and value propositions.
• Address initial client queries and provide relevant information to generate interest.

3. Email Collection & Database Management:

• Gather and organize email addresses of potential prospects to support the sales outreach process.
• Ensure the collected data is accurate, relevant, and updated in the CRM system.

4. Social Media Outreach & Client Engagement:

• Connect with existing clients on social media platforms to strengthen relationships and explore potential referrals.
• Introduce and pitch our services to mutual connections, effectively expanding our network.

5. Prospect Identification & Data Collection:

• Conduct research to identify potential leads across various channels.
• Build and maintain a database of prospective clients to support business development initiatives.

6. Database Management & Outreach:

• Access and review the received database to identify potential clients.
• Ensure proper documentation and organization of client information before initiating contact.

7. Lead Qualification & Handover:

• Assess client interest and eligibility based on predefined criteria.
• Document key client details and discussion outcomes.
• Transfer qualified leads to the sales team for further follow-up and conversion.

8. Collaboration & Reporting:

• Maintain seamless communication with the sales team to ensure smooth lead handover.
• Provide regular reports on outreach activities, client responses, and lead status.

9. Continuous Improvement:

• Gather client feedback during initial interactions to improve pitch effectiveness.
• Suggest process improvements to enhance lead conversion rates. 

Qualifications

• Strong communication and networking abilities.
• Ability to think creatively and strategically for lead generation.
• Proficiency in using social media platforms for professional outreach.
• Basic understanding of CRM systems and data management.
• Self-motivated with a results-driven approach. 

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. 

Responsibilities

1. Lead Nurturing & Engagement:

• Engage with potential leads to build rapport and create interest in our services.
• Maintain regular follow-ups to ensure sustained interest and improved conversion rates.

2. Contact Information Acquisition:

• Develop innovative and ethical strategies to obtain phone numbers of friends, acquaintances, and professional connections.
• Reach out to prospective clients via calls, emails, or other communication channels.
• Present the company's services clearly and compellingly, highlighting key benefits and value propositions.
• Address initial client queries and provide relevant information to generate interest.

3. Email Collection & Database Management:

• Gather and organize email addresses of potential prospects to support the sales outreach process.
• Ensure the collected data is accurate, relevant, and updated in the CRM system.

4. Social Media Outreach & Client Engagement:

• Connect with existing clients on social media platforms to strengthen relationships and explore potential referrals.
• Introduce and pitch our services to mutual connections, effectively expanding our network.

5. Prospect Identification & Data Collection:

• Conduct research to identify potential leads across various channels.
• Build and maintain a database of prospective clients to support business development initiatives.

6. Database Management & Outreach:

• Access and review the received database to identify potential clients.
• Ensure proper documentation and organization of client information before initiating contact.

7. Lead Qualification & Handover:

• Assess client interest and eligibility based on predefined criteria.
• Document key client details and discussion outcomes.
• Transfer qualified leads to the sales team for further follow-up and conversion.

8. Collaboration & Reporting:

• Maintain seamless communication with the sales team to ensure smooth lead handover.
• Provide regular reports on outreach activities, client responses, and lead status.

9. Continuous Improvement:

• Gather client feedback during initial interactions to improve pitch effectiveness.
• Suggest process improvements to enhance lead conversion rates. 

Qualifications

• Strong communication and networking abilities.
• Ability to think creatively and strategically for lead generation.
• Proficiency in using social media platforms for professional outreach.
• Basic understanding of CRM systems and data management.
• Self-motivated with a results-driven approach.