30 Customer Care jobs in Agra

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

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About Talentoj

Talentoj is a fast-growing fintech startup making high-yield debt products accessible to retail investors. We empower investors with safe, transparent, and regulated opportunities beyond traditional fixed deposits.

We are seeking a highly professional and articulate individual to join our Investor Relations – Voice Process team to ensure an exceptional investor experience.

• Handle inbound and outbound investor calls with professionalism and empathy.
• Educate investors about Talentoj's products, investment process, and policies.
• Resolve investor queries related to accounts, investments, transactions, or onboarding.
• Guide investors through app/website processes (KYC, investment execution, etc.).
• Coordinate with internal teams (operations, product, compliance) for issue resolution.
• Ensure accurate documentation and maintain call records.
• Build trust and long-term relationships with investors by providing clear, transparent, and timely communication.

• Graduate in any discipline (Finance/Commerce background preferred but not mandatory).
• Excellent verbal communication skills in English.
• Strong listening, problem-solving, and interpersonal skills.
• Comfort with fintech apps, digital KYC, and investment platforms.
• Ability to stay calm and professional under pressure.

Location: Agra

Experience Required: Minimum 0 to 1 Year

Qualification: Bachelor’s Degree (Any Discipline)

Language: Fluent English (Verbal & Written)

Employment Type: Full-time

Salary: 10,000 - 20,000 per month (based on experience)

Industry: Wellness and Fitness Services.

Company Description:

Go Nature is an online/offline holistic community focused on teaching people to connect more with nature and promote sustainable practices. Founded by Mr. Vishal Saini, a Qualified Naturopath specializing in Food Nutrition, the organization aims to heal and educate individuals on wellness through Naturopathy and Nutrition.

Responsibilities

This is a full-time on-site role for a "Customer Service Executive" at Go Nature in Agra.

Onboard new clients and ensure a smooth start-to-finish customer experience.

Handle inbound and outbound calls with professionalism and a solution-oriented approach.

Listen actively and resolve customer grievances with empathy and effectiveness.

Maintain accurate records in CRM tools for all customer interactions and updates.

Ensure timely follow-ups and maintain a high level of customer satisfaction.

Communicate clearly in fluent English (both verbal and written).

Collaborate with internal departments to resolve customer concerns efficiently.

Meet performance KPIs, including call quality, response time, and issue resolution.

Qualifications:

• Applicants must hold a bachelor’s degree in any discipline.
• Knowledge of wellness, naturopathy, or nutrition is a plus.
• Proficiency in English Communication —both spoken and written—is essential.
• Experience using CRM tools and call management systems.
• Ability to multitask and work in a fast-paced environment.
• Adhere to approved scripts and tone guidelines while maintaining a natural and engaging conversation style.

Why Join Us?

At Go Nature, we blend purpose with profession—supporting wellness through financial integrity. You’ll work in a collaborative, mission-driven environment with opportunities to grow.

Apply Now:

Send your CV / Resume to:

#Customer Service Executive Jobs #AgraHiring #ExperiencedTelecaller #GoNature #HiringNow #CSE Experience #Telecaller #JobsForGraduates #FullTimeRole #CustomerRelations #VoiceProcessJobs #AgraHiring #Onsite Work.

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone