83 Customer Care jobs in Kanpur

Freshers & Experience || Full Time || Customer Care Executive

Kanpur, Uttar Pradesh Namo Airways Services India Private Limited

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Job Description

We have vacant of 178 Customer Service Executive Jobs in Kanpur, Gorakhpur, Lucknow, Patna, Ranchi, Indore, Surat, Delhi, Noida, Bareilly, for Freshers Educational Qualification : Higher Secondary, Secondary School, , , , , , , ma Skill Aviation, Aviation Security, Airline Operations, Airlines Executive, Airline Ground Staff, Airline Customer Service, Airlines Transition Captain, Airlines Cabin Crew, Airport Representative, Airport Ticketing, Airport Operation, Ticket Booking, Air Ticketing, Customer Relationship etc.
  • Experience

    0 - 2 Years

  • No. of Openings

    178

  • Education

    Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma

  • Role

    Customer Service Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    ( Male / Female )

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • This advertiser has chosen not to accept applicants from your region.

    Client Relations - Analyst (German)

    Kanpur, Uttar Pradesh ISG (Information Services Group)

    Posted today

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    Job Description

    About ISG:

    Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

    ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

    Position Summary:

    The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

    This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

    This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

    The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

    The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

    Roles and Responsibilities:

    • Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
    • Liaison between provider and ISG Advisory community
    • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
    • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
    • Drive and manage monthly/quarterly targets of usage of services per client assigned
    • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
    • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
    • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

    Skills Required:

    • A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
    • Time management skills - The ability to juggle multiple projects with aggressive deadlines
    • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
    • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
    • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
    • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
    • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
    • Fluent in German language

    Education level:

    • Bachelor’s Degree with a diploma in Marketing/Operations
    This advertiser has chosen not to accept applicants from your region.

    Client Relations - Analyst (German)

    Kanpur, Uttar Pradesh ISG (Information Services Group)

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    About ISG:

    Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

    ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

    Position Summary:

    The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

    This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

    This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

    The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

    The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

    Roles and Responsibilities:

    • Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
    • Liaison between provider and ISG Advisory community
    • Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
    • Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
    • Drive and manage monthly/quarterly targets of usage of services per client assigned
    • Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
    • Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
    • Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

    Skills Required:

    • A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
    • Time management skills - The ability to juggle multiple projects with aggressive deadlines
    • Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
    • Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
    • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
    • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
    • Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
    • Fluent in German language

    Education level:

    • Bachelor’s Degree with a diploma in Marketing/Operations
    This advertiser has chosen not to accept applicants from your region.

    Help Desk Associate

    Kanpur, Uttar Pradesh Olive Green Consulting

    Posted 4 days ago

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    Job Description

    We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

    Location: Pune, India (Remote)

    Shifts: 24/7 Rotational (including night shifts)

    Work Days: 5 days/week

    We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!


    Role Overview:

    As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.


    Key Responsibilities:

    • Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
    • Troubleshoot mobile device and connectivity issues
    • Log and manage service tickets accurately and efficiently
    • Liaise with telecom providers and internal teams to resolve service-related issues
    • Ensure adherence to SLAs and KPIs
    • Act as a liaison between end-users and technical teams for complex queries


    Ideal Candidate Profile:

    • 2–6 years of experience in international voice process / technical support
    • Excellent communication skills in Portuguese,Spanish & English
    • Ability to work in a 24/7 rotational shift environment (including night shifts)
    • Strong troubleshooting and problem-solving skills
    • Experience with mobile technologies and ticketing tools is a plus
    • Self-starter with a collaborative mindset and attention to detail


    Ready to take the next step in your support career?

    Send your resume to:


    #HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

    This advertiser has chosen not to accept applicants from your region.

    Customer Support Specialist

    208001 Kanpur, Uttar Pradesh ₹400000 Annually WhatJobs

    Posted 6 days ago

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    Job Description

    full-time
    Our client is seeking dedicated and empathetic Customer Support Specialists to join their remote team. This is a fantastic opportunity to provide exceptional service and build strong relationships with customers from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to help others. Your responsibilities will include responding to customer queries via phone, email, and chat, troubleshooting technical problems, providing product information, and escalating complex issues to the appropriate teams. You will document all customer interactions accurately and maintain customer records. Key responsibilities include achieving customer satisfaction targets, identifying opportunities to improve the customer support process, and contributing to a positive team environment. The successful candidate will be a proactive problem-solver, able to handle challenging situations with professionalism and efficiency. A strong understanding of customer service principles and the ability to quickly learn new products and systems are essential. While this is a fully remote role, candidates must be able to maintain a dedicated workspace with reliable internet connectivity and be available during specified working hours. A high school diploma or equivalent is required, with some college education or customer service experience being a plus. Training will be provided on our client's products and services.

    Responsibilities:
    • Provide exceptional customer support via phone, email, and live chat.
    • Respond promptly and professionally to customer inquiries and requests.
    • Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
    • Educate customers on product features, services, and policies.
    • Document all customer interactions and maintain accurate records in the CRM system.
    • Escalate complex issues to the appropriate departments for resolution.
    • Identify opportunities to improve the customer support process and customer experience.
    • Meet and exceed customer service KPIs and quality standards.
    • Collaborate with team members to share best practices and support each other.
    Qualifications:
    • High school diploma or equivalent required.
    • Proven experience in a customer service or support role is highly desirable.
    • Excellent verbal and written communication skills.
    • Strong active listening and problem-solving abilities.
    • Patience, empathy, and a customer-centric approach.
    • Ability to learn new software and systems quickly.
    • Proficiency in using computers and common office applications.
    • Ability to work independently in a remote environment and manage time effectively.
    • A dedicated home office setup with a stable internet connection.
    This advertiser has chosen not to accept applicants from your region.

    Customer Support Specialist

    208001 Kanpur, Uttar Pradesh ₹30000 Annually WhatJobs

    Posted 12 days ago

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    Job Description

    full-time
    We are looking for a highly motivated and customer-centric Customer Support Specialist to join our growing team. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries across various channels. You will be responsible for understanding customer needs, troubleshooting issues, and ensuring a positive customer experience. This role offers a hybrid work model, combining remote flexibility with in-office collaboration.

    Key Responsibilities:
    • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
    • Provide accurate information about products, services, and policies.
    • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
    • Document all customer interactions and resolutions in the CRM system.
    • Identify and report trends in customer inquiries to help improve products and services.
    • Maintain a high level of customer satisfaction by offering personalized support.
    • Assist customers with account management, order tracking, and billing inquiries.
    • Develop and maintain a thorough understanding of our product offerings and internal processes.
    • Contribute to team goals and objectives by meeting performance metrics.
    • Collaborate with cross-functional teams to ensure a seamless customer experience.
    • Proactively seek opportunities to enhance customer support processes and suggest improvements.
    • Handle customer complaints and difficult situations with empathy and professionalism.
    • Stay up-to-date with product updates and company policies.
    Qualifications:
    • Proven experience in customer service or a related field.
    • Excellent verbal and written communication skills.
    • Strong active listening and problem-solving abilities.
    • Proficiency in using CRM software and helpdesk systems.
    • Ability to multitask and manage time effectively.
    • Patience and empathy when dealing with customers.
    • Ability to work independently and as part of a team.
    • High school diploma or equivalent; college degree preferred.
    • Familiarity with the assigned products or services is a plus.
    This hybrid position is based in Kanpur, Uttar Pradesh, IN , offering a blend of remote work and in-office engagement. Join us and be a vital part of our customer success team.
    This advertiser has chosen not to accept applicants from your region.

    Customer Support Specialist

    208001 Kanpur, Uttar Pradesh ₹30000 Annually WhatJobs

    Posted 16 days ago

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    Job Description

    full-time
    Our client is seeking a compassionate and efficient Customer Support Specialist to manage customer inquiries and provide exceptional service. This role is based in Kanpur, Uttar Pradesh , with a hybrid work model that blends on-site team collaboration with remote flexibility. You will be responsible for responding to customer questions via phone, email, and chat, resolving issues promptly and effectively, and documenting customer interactions. Providing product information, troubleshooting technical problems, and guiding customers through service usage will be key aspects of your role. The ideal candidate will possess excellent communication and active listening skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in customer service or a related field is preferred. Familiarity with customer relationship management (CRM) software is a plus. You will work closely with other departments to ensure customer satisfaction and contribute to improving service processes. This is an opportunity to be a vital link between our client and its customers, ensuring a positive experience in Kanpur, Uttar Pradesh .
    This advertiser has chosen not to accept applicants from your region.
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    Customer Support Representative

    Kanpur, Uttar Pradesh Aigentity

    Posted today

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    Job Description

    Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!


    What You’ll Do


    • Respond to customer inquiries via email, chat, and phone.
    • Provide fast and effective solutions to resolve customer issues.
    • Maintain detailed records of customer interactions in our CRM system.
    • Collaborate with internal teams to ensure a seamless customer experience.
    • Identify opportunities to improve processes and enhance customer satisfaction.


    What We’re Looking For


    • Proven experience in customer service or a similar role.
    • Strong verbal and written communication skills.
    • Ability to multitask and stay organized in a fast-paced environment.
    • Empathy and problem-solving skills to handle customer concerns effectively.
    • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.


    What We Offer


    • Competitive salary and performance bonuses.
    • Opportunities for career growth and skill development.
    • A supportive and collaborative team environment.
    • Flexible working hours (remote options available).
    This advertiser has chosen not to accept applicants from your region.
     

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