133 Customer Care jobs in Kanpur

DIYA GREENCITY PRIVATE LIMITED is seeking a highly motivated and customer-focused CRM Executive to join our team on FULL Time ON SITE basis for the affordable group housing project Diya Greencity in Raj Nagar Extension Ghaziabad, Uttar Pradesh, India.

This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. Uttar Pradesh Government.

This is an excellent opportunity to provide exceptional customer satisfaction in successful large-scale housing project .

Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields

Responsibilities:

· Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.

· Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.

· Collaborate with the sales team to provide seamless support throughout the sales process.

· Utilize CRM software to track customer interactions, document inquiries, and generate reports.

· Analyze customer data to identify patterns, trends, and opportunities for improvement.

· Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.

· Contribute to the development and implementation of CRM processes and protocols.

· Continuously update product knowledge to provide accurate information to customers.

· Strive to exceed customer expectations and contribute to a positive and collaborative team environment.

Qualifications:

· Bachelor's degree in a relevant field or equivalent experience.

· Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.

· Excellent verbal and written communication skills in English and Hindi.

· Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.

· Proficiency in using CRM software and tools.

· Analytical mindset with the ability to analyze customer data and generate insights.

· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

· Detail-oriented with strong organizational and problem-solving skills.

· Flexibility to work on weekends or extended hours, if required.

Work Timings :

Monday to Saturday

9.30 am to 6.30 pm

If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to join our team. Together, we can make a difference in the lives of our valued customers.

Project Website

Project Site

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For Queries

(Whatsapp ONLY)

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

Altisource logoPost-Close AnalystEmployees can work remotelyFull-timeSalary - 3.5lpa + 6k NSA+ incentives( 10- 15k)Willing to work in night shiftsJob Description Review and update construction documents in the system to ensure completeness and accuracy.Maintain and update construction budget details while placing inspection orders with field inspectors.Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.Coordinate with stakeholders through email and phone communication to ensure order fulfillment.Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.QualificationsGraduate Excellent attention to detail in reviewing documentation and identifying gaps.Excellent communication skills to interact with clients, contractors, and inspectors.Ability to multitask and meet deadlines in a fast-paced environment.Must have experience in US mortgage documents review process.Additional InformationPERKS OF WORKING AT ALTISOURCECompany Description ARE YOU READY TO WORK AT ALTISOURCE?Are you interested in making an immediate impact on work that matters?Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up? If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.ProsperityCompetitive base salaries - we believe the top talent deserves the top dollar!401k plans with company matching – we want to empower you to foster your career, and prepare for retirementGood HealthComprehensive Medical, Dental, and Vision insurance plansTax-free Flexible Spending AccountLife insurance, short-term, and long-term disability. And Happiness!Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per yearFree snacks, drinks and coffeeLots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)Opportunities for you to join our community service initiatives, including Habitat for HumanityAre you up to the challenge? Apply today!Got a question? Contact our Talent Acquisition Team at Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Respond to customer inquiries and resolve issues via phone, email, and chat in a professional and courteous manner.
• Provide accurate information about products and services.
• Troubleshoot and diagnose customer problems, offering appropriate solutions.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate internal teams for resolution.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Adhere to customer service standards and company policies.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Process customer requests, such as order modifications or returns.
• Contribute to building customer loyalty and satisfaction.
• Meet or exceed key performance indicators (KPIs) for customer support.
• Stay informed about company products, services, and policies.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using customer support software and CRM systems.
• Ability to remain calm and professional in stressful situations.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Patience and empathy when dealing with customer issues.
• A positive attitude and a customer-centric mindset.

• Lead, train, and mentor a team of customer support representatives.
• Manage customer inquiries and ensure timely and effective resolution of issues.
• Develop and implement customer service policies and procedures.
• Monitor team performance, provide feedback, and conduct performance reviews.
• Handle escalated customer complaints and complex support requests.
• Analyze customer feedback and identify areas for service improvement.
• Collaborate with other departments to enhance the overall customer experience.
• Ensure adherence to service level agreements (SLAs).
• Maintain up-to-date knowledge of products and services.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4 years of experience in customer service, with at least 2 years in a leadership role.
• Proven experience in team management and performance coaching.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk systems.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Customer-focused mindset with a passion for service excellence.