43 Customer Care jobs in Kanpur

Hiring Customer Care Manager for Maruti Suzuki (My Car Pvt. Ltd., Kanpur). Handle service follow-ups, complaints & customer satisfaction. Experience preferred. Salary based on skills.

Company Overview

DROPDASH is a leading drop shipping company specializing in providing a wide range of high-

quality products to customers. We offer a seamless e-commerce experience by connecting

suppliers and D2C/Dop-shippers, with a strong focus on innovation, drop-shippers satisfaction,

and growth. We are looking for a dynamic and motivated Executive in Key

Account Management to join our team and help expand our reach in a competitive e-commerce

landscape.

Position Overview

As a Management Trainee, you will be responsible for managing relationships with key clients

and ensuring their satisfaction while driving sales and business growth. You will work closely

with the marketing and operations teams to identify sales opportunities, negotiate contracts, and

help grow the company's portfolio. Your main is to oversee and nurture relationships with key

clients in the e-commerce and dropshipping industry. The ideal candidate will have a strong

understanding of online retail platforms, marketplace operations, and the dropshipping supply

chain. You will play a pivotal role in identifying growth opportunities, ensuring seamless

operations, and achieving revenue targets.

Key Responsibilities

1. Account Management:

o Build and maintain strong, long-lasting relationships with key clients.

o Serve as the primary point of contact for key accounts, addressing inquiries,

concerns, and feedback promptly.

o Develop customized strategies to meet clients' business objectives and KPIs.

1. Business Development:

o Identify and pursue opportunities to expand client portfolios and increase revenue.

o Collaborate with cross-functional teams to introduce new products, services, or

features.

o Analyze client data to identify trends and recommend actionable strategies for

growth.

1. E-commerce Operations:

o Understand e-commerce platform dynamics and guide clients on optimizing their

online stores.

o Ensure smooth drop shipping operations, including inventory management,

supplier coordination, and order fulfilment.

o Monitor and manage pricing, promotions, and marketing campaigns for client

accounts.

1. Performance Analysis & Reporting:

o Track and report on key performance metrics, providing insights and

recommendations for improvement.

o Prepare and present business reviews and performance updates to clients and

internal stakeholders.

1. Client Satisfaction & Retention:

o Proactively address potential issues to maintain a high level of client satisfaction.

o Conduct regular check-ins to gather feedback and implement necessary changes.

 Skills:

o Excellent communication and interpersonal skills, with the ability to build rapport

with clients.

o Strong negotiation skills and a goal-oriented mindset.

o Proficient in CRM software and MS Office Suite.

o Ability to work independently and as part of a team in a fast-paced environment.

 Personal Attributes:

o Familiarity with global drop shipping suppliers and marketplaces (e.g.,

AliExpress, Oberlo, etc.).

o Experience working with international clients and markets.

o Detail-oriented and able to manage multiple accounts simultaneously.

o A passion for to learn and execute.

Job Title: Student Success Manager (SSM)

Location: Work from Home

Job Type: Full-Time | Night Shift ( 5 day working)

Compensation: Up to ₹5.5 LPA

About the Company

98thPercentile is a leading USA-based EdTech company on a mission to transform education through innovative, technology-driven solutions. We deliver high-quality online learning programs for students in the USA, empowering them to achieve academic and personal excellence.

Role Overview

As a Student Success Manager (SSM) , you will be responsible for ensuring the success and satisfaction of students and parents across our US-based programs. You will act as the primary point of contact—guiding students from enrolment through program completion—while also contributing to business growth through upselling and cross-selling opportunities.

Key Responsibilities

• Serve as the trusted advisor for students and parents enrolled in our US-based programs.
• Onboard new students, ensuring smooth transitions and clarity on program expectations.
• Provide ongoing support by addressing academic concerns, feedback, and queries.
• Track student progress, share insights with parents, and recommend solutions to maximize outcomes.
• Collaborate with faculty, support, and product teams to deliver an outstanding learning experience.
• Identify opportunities to upsell or cross-sell additional programs aligned with student goals.
• Ensure high retention rates by building strong, long-term relationships with families.

Requirements

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and empathy to build trust with parents and students.
• Prior experience in Customer Success, Academic Counselling, or EdTech sales preferred.
• Ability to work in US time zones (night shift).

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

Tip for candidates

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The candidate will be responsible for customer service activities, he should be comfortable with travelling for this. Computer knowledge is essential. He should have experience in similar field for at least 4 to 5 years.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Uttar Pradesh, India. The Customer Service Specialist will be responsible for managing customer support, ensuring customer satisfaction, handling phone communications professionally, and enhancing the overall customer experience. Daily tasks include answering customer inquiries promptly, resolving issues, maintaining detailed records of customer interactions, and providing exceptional service to our clientele.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Strong Phone Etiquette and communication skills
• Proven ability to achieve and maintain a high level of customer satisfaction
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Previous experience in customer service roles is preferred
• Bachelor's degree in a related field is a plus

• Supervise, coach, and motivate a team of remote customer service representatives.
• Handle and resolve complex customer inquiries and complaints, escalating when necessary.
• Develop and implement customer service policies and procedures to enhance satisfaction.
• Monitor team performance metrics and provide regular feedback and training.
• Analyze customer feedback and service data to identify areas for improvement.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Train new team members on product knowledge, service protocols, and communication skills.
• Collaborate with other departments to address customer needs and improve product/service offerings.
• Maintain up-to-date knowledge of products, services, and company policies.
• Foster a positive and collaborative remote team culture.