225 Customer Engagement jobs in Bengaluru

We are seeking a dynamic and results-driven Marketing & Sales Executive to join our growing team. This role is ideal for individuals who are passionate about building client relationships, driving revenue growth.

Required Candidate profile

*MBA GRADUATES

*BBA GRADUATES

*ANY GRADUATES

*EXPERIENCE ON MARKETING OR SALES FIELD.

Perks and benefits

*performance-based incentives

• Make outbound calls to customers to confirm service visits.
• Verify and update customer information in the CRM
• Communicate clearly and professionally to ensure customers understand the appointment details.
• Handle basic customer queries

About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone.

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families

About The Role
The role of a Customer Engagement Associate is to focus on engaging current Ethos customers, some of whom are at risk of leaving Ethos, by providing a world class customer experience through gaining an understanding of the customer's needs and re-positioning our products to ensure we're maximizing value to the customer. This may mean making adjustments to the policies/products they have and/or introducing new products to cover other value points. You will be responsible for outreach to customers who have already purchased one or more Ethos products and will assist customers with ensuring they're taking advantage of everything Ethos has to offer. If you're looking for a role that is responsible for shaping the future of the life insurance industry and provides security for families in the event that the worst were to happen, then look no further

Roles And Responsibilities

• Work to engage customers (or re-engage customers when needed) through various outbound communication mediums in an effort to increase customer retention, satisfaction, and brand loyalty
• Make outbound calls to customers who have requested to cancel policies to conduct a needs analysis and help get customers to reconsider moving away from Ethos
• Strive to understand customers' needs and help customers understand how Ethos' help address those needs
• Be an advocate for the customer, ensuring the customer is getting what they need by working cross functionally when required
• Maintain a deep understanding of Ethos products and speak with customers about the most relevant features/functionality for their specific needs
• Help identify common customer challenges that put customers at risk of churn and help the CX, Product, and Sales teams find appropriate solutions

Qualifications And Skills

• Excited by a customer facing role with a desire to grow a career in customer experience, sales or account management
• 1-2 years experience in customer support, customer success, operations, or related role
• Experience in life insurance or related industry a plus, but not required
• Bachelor's degree preferred
• Possess a Life Insurance license or willingness to get licensed
• Proficiency working with Salesforce or equivalent support/help desk software
• Strong intellectual curiosity and drive to solve problems
• Excellent time management and prioritization necessary to balance all responsibilities
• Possess grit and can adapt to changes quickly
• Adaptable to change and ability to change tasks quickly with maintaining attention to detail
• Excellent phone presence and written communications skills
• Ability to work independently as well as collaborate with various departments

Note

• Work Style: Onsite in Office
• Location: Bangalore

Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

Role & responsibilities

Connect with customers from all across India suffering from Gut Issues. Educate them on their condition & help them understand how we can heal them via WhatsApp & calls

Preferred candidate profile

Energetic & enthusiastic to build & grow their career while making an impact in society.

Perks and benefits

99% Work from home

We are Licious and we are a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies, and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country, delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

Role Overview

We’re looking for a passionate and detail-oriented Senior Executive- CRM to drive customer engagement and retention through data-led communication strategies. The ideal candidate will have hands-on experience in CRM platforms, an understanding of customer journeys, and the ability to collaborate cross-functionally to deliver high-performing campaigns.

What you’ll be cooking up?

• Plan, execute, and optimize CRM campaigns across Push Notifications, SMS, WhatsApp, and RCS.
• Use tools like CleverTap or MoEngage to create customer journeys, segment audiences, and analyze performance.
• Monitor and interpret key CRM metrics daily - Delivery, Viewed Rate, CTR, Conversions- to identify improvement opportunities.
• Map and understand the customer lifecycle across engagement, retention, and churn phases.
• Collaborate closely with Brand, Category, Product, and Tech teams to ensure timely campaign execution and alignment with business goals.
• Maintain high standards of campaign quality and attention to detail, ensuring accuracy in messaging and targeting.
• Support experimentation and A/B testing to enhance engagement and conversion rates.

We hope that you have.

• 1–2 years of hands-on experience in CRM or Lifecycle Marketing , preferably in high-frequency or quick-commerce.
• Strong proficiency in CRM automation tools such as CleverTap, MoEngage, or similar platforms.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Excellent attention to detail, organizational skills, and ownership of execution.
• Ability to work cross-functionally and manage multiple stakeholders effectively.
• Strong communication skills.
• Experience in multi-channel campaign orchestration.
• Basic understanding of customer segmentation, personalization, and automation workflows
• Passion for understanding customer behavior and driving measurable impact through CRM.

Link:

LifeGuru Mandir Puja Seva is one of the leading Online providers for Pujas at the most famous temples in India. We take pride in building relationships with Trusts and ensuring that our Devotees get direct access to the Temples - right from their home.

As more and more Indians are going online - from Food to Investing - the next frontier of Technology is going to come in Spirituality and with LifeGuru we believe that more and more devotees will adapt to online modes of Pujas and Chadhavas.

If you want to be a part of a 0 to 1 journey and build a company from scratch, then LifeGuru Mandir Puja Seva is for you.

To be successful in this role, you should have only these qualities. And if you rate yourself 9 out of 10, only then you should consider applying for this position.

• Right Attitude - A high degree of Ownership. The internal motivation to own the project end to end and drive it to fruition.
• Positive Approach to Working at a Startup - Not be overwhelmed by lack of data or tools. We are working together to build things. We don’t have access to all tools and data. Yet, we approach things in a positive manner to solve problems.
• Ready to Slog: We are not here for 9 to 6 work. Building a startup is hard, and with limited resources, even harder.
• Hard Work: We expect you to work smart. In our experience, nothing beats hard work with the right attitude.
• Common Sense: Use common sense and judgement wherever required. Do the basic, right things and all things will be in place.

• 1-3 years experience in digital marketing, CRM, or marketing operations.
• Strong communication, project management, multitasking, and stakeholder coordination ability.
• Strong analytical skills with the ability to interpret campaign data, segment audiences, and report actionable insights.
• Attention to detail, empathy with users, and creative communication skills reflecting the sensibilities of the puja domain.

• Plan, draft, schedule, and execute customer engagement campaigns on SMS, WhatsApp, email, and all other channels, tailoring content to customers interested in Mandir pujas, and dosha remedies.
• Analyze user data and segment audiences for effective targeting and personalization of campaigns.
• Collaborate with puja coordinators, operations and marketing teams to ensure campaign content is accurate, spiritually authentic, and resonates with LifeGuru’s core offerings.
• Track, optimize, and report on campaign KPIs open rates, click-throughs, conversions, engagement, and ROI, for continuous improvement.
• Manage and aid Mandir Puja related Operations like writing scripts for ads, tracking daily metrics and customer relations.
• Research and implement novel ways to improve ROAS for Mandir Puja Ads on Google and Meta.
• Contribute ideas for improving user activation, retention, and upsell based on insights from Puja bookings.

• Hands-on experience planning and executing SMS, WhatsApp, or similar CRM campaigns at scale, would be a plus.
• Knowledge of Indian spiritual traditions, festivals, temples, or astrology preferred, would be a plus.
• Worked in an Online B2C Company for not more than 2-3 years
• Been a part of the Growth Team

1. Resume Submission.
2. Assignment Submission for shortlisted candidates.
3. Interview with Hiring Manager.
4. Interview with Founders.

The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are looking for a maverick who is passionate about increasing the digitals share of business for different verticals.

Key Responsibilities

● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients.

● Define and Execute strategy for retention and cross sell for every account.

● Understand client known and unknown needs and partner with Delivery and Product team to address Client needs.

● Be a trusted advisor to drive adoption of existing use cases and evangelize new use cases among Clients.

● Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head – Innovation and other C level executives.

● Provide Client and market level insights for product innovation.

● Lead presales for the region & given set of accounts.

● Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs.

Qualifications

● 1 - 4 years of experience with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.

● Proven track record of upselling/cross selling.

● Experience in working with and influencing customers at multiple levels up to CXOs.

● Must have excellent communication skills.

● Willingness to travel, if required on short notice.

● BFSI experience is a plus.

● Experience in a MarTech or enterprise SaaS company will be a big plus.

● Ability to work in a fast-paced start-up environment.

JOB LOCATION: HEAD OFFICE - BANGALORE

Experienced candidates - Please do not apply

CTC offered : 3.5 LPA

Key Responsibilities:

Customer Engagement & Assistance

o Greet and attend to walk-in customers promptly and courteously.

o Understand customer needs and recommend suitable AMC cookware solution.

o Provide demonstrations of AMC products and explain features, benefits, and usage at customer's place.

Sales Support

o Assist customers with product selection, pricing, offers, and payment procedures.

o Up sell and cross-sell AMC accessories and related products.

o Maintain updated knowledge of ongoing promotions, discounts, and exchange offers.

After-Sales Support

o Handle customer service queries related to product use, care, and warranty.

o Assist in the processing of returns, exchanges, or service requests.

Generate sales leads

o Identify and target potential institutional clients such as corporate institutions, cooking schools, and government institutions etc

o Develop and maintain a pipeline of prospects through cold calling, networking, and referrals.

Qualifications & Skills:

• Education: Graduate in Business / Marketing / Hospitality.
• Experience: 0–2 years in institutional or B2B sales (FMCG, kitchenware, hospitality, or retail/direct sales preferred).

Skills:

· Strong communication and interpersonal skills.

· Product demonstration and presentation skills.

· Basic computer knowledge (MS Office, CRM tools).

· Problem-solving and customer handling abilities.

Personal Attributes:

· Pleasant and professional appearance.

· Customer-centric and approachable attitude.

· Patience and empathy in handling customer concerns.

· Willingness to learn product details and cooking techniques.

Work Schedule:

· 6-day work week (including weekends and public holidays if required).

· Working hours as per location.

Designation - Partner Success Specialist

Location - Bangalore

The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,

supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned

implementations, utilizing efficiency tools to impact large numbers of educators with planned outreach. The Partner Success Specialist is also responsible

for providing responsive service to educators in need of assistance with various aspects of their program implementation. The Partner Success Specialist

partners with internal team members to provide best-in-class service to our educators.

The impact you’ll have:

Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive

communication and timely responsiveness to evolving educator needs to ensure strong implementations

Consistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start,

partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for

implementing the program

Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team

members and educators

Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect

platform

Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding

their implementation success

Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements

Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-

quality service for educators

Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our

impact in these accounts

Support territory pilot strategy with new and existing users to achieve a strong conversion rate

Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations

Who we’re looking for:

You have an Associate’s Degree or equivalent experience

You have 1 year or more experience in customer service, sales, or teaching (or a combination)

You have a combination of education and experience that proves competency in the requirements of the role

You are proficient with Programs and Applications like Outlook, SalesForce.Com, Microsoft Office Suite products (Word, Excel, PowerPoint,

MS365)

You have strong listening and communication skills – both oral and written

You have strong interpersonal and customer centric skills – build trust and dependability

You are an ongoing learner – able to learn and incorporate new and complex concepts quickly

You are results oriented – follow through to complete assignments, a self-starter, and able to work independently, with some direction and

collaboratively, in a team environment

You possess a high attention to detail and ability to follow complicated directions

You are effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and

pressing deadlines

You demonstrate integrity, ethical standards, and a professional demeanor

You employ strong organizational and time management skills, along with the ability to prioritize tasks based on importance

You feel comfortable in a fast-paced environment

You exhibit excellent problem solving and analytical capability

Preferred, but not required :

Bachelor’s Degree in Education or Marketing/Business

2 years or more experience in customer success, sales, or teaching (or a combination)

Previous experience as a K-12 Educator, in Education Sales, or in Customer Management

Previous experience supporting customers via virtual meetings in the United States