124 Customer Escalations jobs in Lucknow

• Lead, coach, and mentor a team of remote customer support representatives.
• Monitor and manage incoming support requests across various channels (email, chat, phone).
• Ensure prompt and accurate resolution of customer inquiries and issues.
• Develop and implement customer support strategies to enhance satisfaction and loyalty.
• Train new team members and conduct ongoing training for existing staff.
• Track key performance indicators (KPIs) and provide regular reports to management.
• Identify trends in customer feedback and issues, providing insights for product and service improvements.
• Handle escalated customer issues with professionalism and efficiency.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Foster a positive and collaborative team environment.
• Work closely with other departments to ensure seamless customer service delivery.
• Uphold company standards for customer service excellence.
• Participate in hiring and performance management processes for the support team.

• Proven experience in a customer service or helpdesk role, with at least 3 years in a lead or supervisory capacity.
• Demonstrated leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency with customer support software and ticketing systems (e.g., Zendesk, Intercom).
• Ability to work effectively in a fully remote team environment.
• Strong understanding of customer service best practices and KPIs.
• Experience in developing training materials and conducting training sessions.
• Ability to manage multiple priorities and work under pressure.
• High school diploma or equivalent required; a degree is advantageous.
• A proactive approach to problem-solving and continuous improvement.
• Reliable internet connection and a dedicated home office setup.

• Bachelor's degree in any discipline or equivalent practical experience.
• Minimum of 3-5 years of experience in a customer service or technical support role, with at least 1-2 years in a supervisory or lead capacity.
• Proven experience in managing and motivating a customer support team.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Ability to handle difficult customer situations with professionalism and empathy.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Experience in developing customer support documentation and training materials.
• A customer-centric mindset and a passion for delivering outstanding service.

• Respond to customer inquiries and resolve issues via phone, email, and other communication channels.
• Provide accurate product and service information to customers.
• Troubleshoot technical problems and guide customers through solutions.
• Escalate unresolved issues to senior staff or relevant departments.
• Document customer interactions, complaints, and feedback accurately in the CRM system.
• Identify and report trends in customer inquiries to help improve products and services.
• Build and maintain strong customer relationships by providing outstanding service.
• Process customer requests, orders, or issues in a timely manner.
• Adhere to company policies and procedures for customer support.
• Contribute to team efforts by achieving personal and team goals.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Patience and empathy when dealing with customer concerns.
• Proficiency in using CRM software and other support tools.
• Ability to multitask and manage time effectively.
• Familiarity with (mention a relevant industry/product area, e.g., software, retail, telecommunications) is a plus.
• Ability to work independently and as part of a collaborative team.
• Commitment to providing excellent customer experiences.

• Respond to customer inquiries and resolve issues promptly via phone, email, and chat.
• Provide technical assistance and troubleshooting for product-related problems.
• Document all customer interactions accurately in the CRM system.
• Identify and escalate complex customer issues to relevant teams.
• Educate customers on product features, services, and best practices.
• Gather customer feedback and contribute to service improvement initiatives.
• Maintain a high level of customer satisfaction through effective problem-solving.
• Adhere to company policies and procedures in handling customer requests.
• Participate in team meetings and training sessions.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service, technical support, or a similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work collaboratively in a hybrid environment.
• Basic technical aptitude for troubleshooting.

Advance Your Career as a Technical Customer Support Supervisor

Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated individual to join our team as a Supervisor for Technical Customer Support, guiding our team to deliver exceptional service to our cable TV customers.

What We're Looking For:

- Educational Background: A bachelor's degree in a relevant field is preferred.

- Experience: A minimum of 5–6 years of experience in technical support, with a focus on helping customers troubleshoot devices and services across the technical and entertainment industry (e.g., streaming devices, Android boxes, smart TVs, mobile devices, and related technologies) via phone and email.

- Leadership Skills: Proven ability to manage and mentor a team, ensuring efficient and high-quality customer support.

- Problem-Solving: Strong analytical skills and the ability to diagnose and resolve technical challenges swiftly.

- Communication: Excellent verbal and written communication skills to guide the team in providing clear and effective support.

- Technical Knowledge: Solid understanding of mobile devices, Tv boxes, and related technologies.

Responsibilities:

- Lead and oversee the technical support team, providing guidance and support to ensure exceptional customer service.

- Assist the team in diagnosing and resolving complex technical issues efficiently.

- Collaborate with other departments to streamline processes and contribute to service quality improvement.

- Stay current with industry trends and advancements to help elevate our support standards.

Perks:

- Competitive salary of 8-11 LPA and performance-based bonuses.

- Opportunities for ongoing training and professional development.

How to Apply:

If you are ready to lead our technical support team to new heights, we encourage you to apply or send us your resume at Only qualified candidates will be contacted for interviews. We appreciate your interest in joining our team!