996 Customer Feedback jobs in Bengaluru

Company Overview

NoBroker.com, India's first Proptech unicorn, is a groundbreaking platform that connects property owners and tenants or buyers directly, eliminating intermediaries. Founded by IIT and IIM alumni, NoBroker.com facilitates seamless information exchange in real estate, serving over 30 lakh customers monthly. Headquartered in Bangalore, this technology-driven company is supported by prominent investors and has expanded its services across major Indian cities.

Job Overview

NoBroker.com is seeking a Customer Support professional for our Bangalore office. This is a full-time, entry-level position ideal for freshers with 0 to 1 year of experience. The role requires proficiency in customer service tools and excellent communication skills, offering an opportunity to work in a dynamic and growth-focused environment.

Qualifications and Skills

• Proficiency in Salesforce Service Cloud to manage customer service processes and improve client interactions (Mandatory skill).
• Experience with Zendesk and the ability to handle customer inquiries and support tickets effectively.
• Working knowledge of Intercom to facilitate timely and effective communication with customers through various channels.
• Familiarity with HubSpot Service Hub for managing customer relationships and ensuring satisfaction.
• Experience in LiveChat for providing real-time assistance and engaging proactively with customers on the web.
• Competence with Freshdesk to streamline customer support processes and enhance service delivery.
• Strong multilingual communication skills to cater to a diverse client base and handle queries in multiple languages.
• Excellent conflict resolution skills to address and resolve customer issues efficiently, maintaining high satisfaction levels.

Roles and Responsibilities

• Manage and resolve customer queries through various channels, ensuring a high level of customer satisfaction.
• Utilize Salesforce Service Cloud to track customer interactions and deliver prompt service.
• Collaborate with internal teams to provide timely responses and solutions to customers.
• Document customer interactions and generate reports on support service performance.
• Engage with customers using tools like Zendesk, HubSpot, and LiveChat, maintaining effective communication and relationships.
• Identify and escalate complex issues to senior support staff, ensuring that they are handled appropriately.
• Participate in training sessions to stay updated on product/services knowledge and customer service best practices.
• Contribute to the improvement of processes and service levels by sharing insights and feedback from customer interactions.

Customer Support Executive is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction Responsibilities of the Customer Support Executive will include a broad range of tasks such as 

● Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts 

● Work with customers to ensure they are leveraging effectively and finding value in our services 

● Work closely with Sales, academics, operations and other technical teams to ensure an exceptional customer experience and take care of any customer issues 

● Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development 

● Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth 

● Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes 

● Maintain a revenue base by managing account retention and renewal 

● Maintaining ongoing customer trainer relationships and Communication. 

● Implementing success programs, contributing to sales, onboarding parents. 

● Owning the complete life cycle of the customer engagement. 

● Ensuring customer satisfaction at all touchpoints 

● Analysing customer data to improve customer experience

Desired abilities: 

● Successful candidates must be social, analytical, possess an aptitude for learning, and be able to communicate clearly and effectively. 

● You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. 

● Possess strong phone, written and verbal communication skills with excellent presentation skills 

● Confident, high energy, self-motivated and a true team player 

● Demonstrated ability and desire to work and excel in fast-paced environment 

● Well-organized, with a high attention to detail and ability to prioritize 

● Sustain business growth and profitability by maximizing value

Company Overview

GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITED is a dynamic company headquartered in Bangalore, operating within the transportation, logistics, supply chain, and storage industry. With a workforce of 11-50 employees, the company is committed to providing exceptional services in cargo and logistics. Learn more at viaflylogistics.com .

Job Overview

We are seeking a motivated Customer Support professional to join our team in Bangalore Urban. This is a full-time position with opportunities for internships as well. The ideal candidate is a fresher with 0 to 1 year of experience, ready to contribute immediately in a dynamic work environment. You will work from our Banaswadi or Indiranagar office during the dayshift hours.

Qualifications and Skills

• Customer service skills are mandatory as they are essential for addressing and resolving customer inquiries effectively.
• Strong problem-solving skills to quickly identify and resolve issues that arise in operations or customer service.
• Experience with order processing to efficiently handle customer orders and ensure fulfillment.
• Proficiency in data entry for maintaining accurate and detailed records of transactions and interactions.
• Skills in logistics coordination to effectively manage and streamline the movement of goods and services.
• Experience in onboarding, ensuring new customers or clients are well integrated into our processes and systems.
• Ability to communicate effectively in English, Kannada, and Hindi to cater to a diverse customer base.
• Familiarity with HR operations is beneficial for supporting daily activities and contributing to team success.

Roles and Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Process customer orders accurately and efficiently, coordinating with other departments as necessary.
• Maintain organized records of customer interactions, transactions, and other relevant information.
• Coordinate logistics by managing shipments, tracking orders, and ensuring timely delivery.
• Assist in the customer onboarding process to ensure a smooth and positive experience for new clients.
• Support HR operations, including data management and employee relations, to enhance workplace effectiveness.
• Engage in continuous communication with team members and departments to ensure alignment and service quality.
• Contribute to team-building events and initiatives to promote a positive work environment and employee engagement.

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